2006-07 NCAA COACHES CERTIFICATION PROGRAM
Divisions I and II Questions and AnswersINSTRUCTIONS: PLEASE READ CAREFULLY PRIOR TO ADMINISTERINGCOACHES CERTIFICATION EXAM.Technical.
1.Q:What if a coaching staff member is “kicked out” or the program inadvertently closeswhile the coach is in the process of taking or submitting the exam?A1:The Web-based testing program is designed with a “fail safe” mechanism to ensure thatcoaches taking the exam are not penalized for technical difficulty. In the event thisoccurs, the program “freezes,” that is, the exam timer stops until the user re-enters the program by executing the login procedures and begins the exam again by clicking on hisor her name. While annoying, being inadvertently logged off the program will notcause a user to fail the exam.A2:The timer has expired. The coach’s exam has been graded and will appear in the resultsscreen.2.Q:A coach clicked the “Submit” button but the exam results are not showing up in theresults screen. What happened?A:The coach was “kicked out.” It is not uncommon for this to occur when a user submitsdata due to the flow of internet traffic. Refer to answers in question one.3.Q:A coach was almost finished with the exam (he/she indicated four minutes remained atlast check) and the exam submitted automatically and was graded. How did thishappen?A:The timer expired. Keep in mind that the timer will only update once the screen isrefreshed.4.Q:I have lost my ID/password. Where can I find it?A:You will need to contact your conference office for the conference ID and proctor password. If you do not have your sport-sponsorship password, please contact theadministrator on your campus responsible for submitting your Equity in AthleticsDisclosure Act forms, as he or she may have it on file. If not, please contact the NCAAnational office, membership services department.5.Q:Why is an error message appearing when I attempt to log in?