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Management Information Systems (MIS) for Cellular Communication Network

Management Information Systems (MIS) for Cellular Communication Network



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Published by sohagiut
Md. Rezaul Hoque Khan, AHM Razibul Islam, Md. Akbar Hossain, Ji Bin Song, “Management Information Systems (MIS) for Cellular Communication Network”, in the proceeding of 15th International Conference on Management of Technology (IAMOT 2006), May 22 - 26, 2006, Beijing, P.R. China.
Md. Rezaul Hoque Khan, AHM Razibul Islam, Md. Akbar Hossain, Ji Bin Song, “Management Information Systems (MIS) for Cellular Communication Network”, in the proceeding of 15th International Conference on Management of Technology (IAMOT 2006), May 22 - 26, 2006, Beijing, P.R. China.

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Published by: sohagiut on May 27, 2008
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Management Information Systems (MIS) for CellularCommunication Network 
Md. Rezaul Hoque Khan
A H M Razibul Islam Akbar Hossain
Ju Bin SongDepartment of Electrical & Electronics EngineeringChittagong University of Engineering & technology, Chittagong-4349, Bangladesh
Department of Radio Communication Engineering, Kyung Hee University, South Koreaemail:{sohagiut@yahoo.com, razib3002@gmail.com, akbar002426@yahoo.com, jsong@khu.ac.kr}
Management information system (MIS) refers broadly to a computer-based system that  provides managers with the tools for organizing, evaluating and efficiently running their departments. In order to provide past, present and prediction information, anMIS can include software that helps in decision making, data resources such asdatabases, the hardware resources of a system, decision support systems, peoplemanagement and project management applications, and any computerized processesthat enable the department to run efficiently. A variety of information on itsconfiguration and performance needs to be constantly collected, processed, and  stored. This paper addresses some of these information needs for the operation and management of a cellular communication network. We formalize these informationrequirements from the perspective of management information systems (MIS). We first review a model of management information systems; then, we apply this model tovarious operation and management information requirements of a cellular or personal communication system.
1. Introduction
A cellular or PCS (personal communication services) network does not exist in a vacuum.A network is installed and deployed in order to provide on-demand wirelesscommunication services to individual users. As such, the network needs to becontinuously maintained. The operation and management of a network require that aservice provider know the state of its system in a timely manner. A variety of informationon the status of the system is necessary to operate and manage a cellular communicationnetwork. The ultimate goal of maintaining the network is to provide end users with the best mobile communication service. For example, if a particular cell in the network stopstaking traffic, the event impacts those users in the vicinity of that cell since they would not be able to originate calls. Some information about the nature of the problem wouldinfluence the action taken by the service provider. If there is a power outage, then atechnician would be dispatched to repair the power plant of that cell. If the communicationlink between the cell and mobile switching center is down, then the operator of thatcommunication link would be contacted to repair the link. Obtaining timely informationon the state of the network enables a service provider to best operate and manage itsnetwork within companies and large organizations; the department responsible for computer systems is sometimes called the MIS department. The organization of this paper is as follows. Section 2 gives a brief description of the role of MIS in the maintenance of acellular communication network. Section 3 provides step-by-step, cellular network management system considering fault management; performance management;configuration management,
 planning and
call accounting of cellular network. Finallyconclusion is stated in the last section.
Khan, Islam, Hossain, Song IAMOT 2006 1/8
2. Management Information Systems2.1 Information Systems and Control
MIS is a formalized computer information system that can integrate data from varioussources to provide the information necessary for operation, management, and decision-making at management level of an organization. Control is the process of comparingactual results with the plans identified in the planning process. A large proportion of MISis feedback. Information systems in organizations, such as network engineering of awireless service provider, provide information support for decision-makers at variousmanagement and decision levels. We define
as data that has been processedand is meaningful to a user [1]. In this paper, we focus only on the informationrequirement of the network engineering function of a wireless service provider. As shownin Figure 1, data on the state of the network is continuously collected from the physical
 by the
management information system
. The raw state data is stored in the
and processed by the
model base
of the information system. We distinguish between the database and the model base of an information system; the database is thecollection of all data items, while the model base is a collection of application programsthat utilize the database [1]. The information necessary for the smooth operation andmanagement of a network is the output of the management information system. Thedecision maker utilizes the information in order to determine whether or not somecorrective action should be taken. For example, a common type of raw data produced bythe network and collected by the management information system is the count of thenumber of blocked calls for a particular cell. Another common type of raw data is thecount of the number of access attempts received by a particular cell. These two counts arecollected by the management information system and stored in its database. The model base contains an application used to generate network performance reports. Theapplication retrieves these two counts over the last 24 hours; it divides the blocked-callcount by the access-attempt count to arrive at a
blocking rate
for that particular cell. Thedecision-maker, typically an RF engineer, examines this information. If the blocking rateis sufficiently low, the engineer may decide to take no action. However, if the blockingrate is too high (e.g., more than an objective of 2%), the engineer may decide to installadditional radio channels at that particular cell. The installation of additional channels isthe corrective action taken by the decision-maker. The process shown thus constitutes afeedback control system. The essence of control includes sensing the system’s outputs,comparing them to the objectives, and generating a corrective action, if necessary.Therefore, the network is a system that is being
, while both the managementinformation system and the decision-maker constitute the
system. The correctiveaction taken usually takes the form of a change in the inputs to the controlled system, butit may also lead to a change in the structure of the controlled system or to changedobjectives [1]. For example, the objective of a service provider is to keep the blocking rate below 2%. If adding channels cannot achieve this goal, then the service provider maydecide to add an additional cell in the vicinity to alleviate traffic congestion.
2.2 Classes of Decisions
There are three different classes or types of decisions made by decision-makers. Thesedifferent decision classes are differentiated based on whether or not the decision-making process is algorithmic or heuristic. These three different decision types are as follows:
Khan, Islam, Hossain, Song IAMOT 2006 2/8
(I). A
 structured decision
is one where all the decision-making steps are structured. Assuch, the entire decision-making process can be formalized in an algorithm and programmed into a computer.(II). An unstructured
is one where all the decision-making steps are unstructured.Thus, the decision-making process is heuristic and cannot be formalized in an algorithm.(III). A semi-structured
is one where some decision-making steps are structuredand some are unstructured. As a result, some steps in making a semi-structured decisioncan be algorithmic and programmed, while some steps cannot be programmed [1–3].Strictly speaking, decision
(DSS) are a class of systems that support semi-structured decisions. The decision to add additional channels described in the previoussection is an example of a semi-structured decision. It is so because part of the decisionmaking process is algorithmic; that is, if the blocked-call count divided by the access-attempt count exceeds 2%, then the decision-maker decides whether or not to take acorrective action. However, there are also instances where structured decisions would bemade on the network. For example, if the power amplifier of a cell exceeds its ratedwattage, then an overload condition exists and a decision should be made to shut down theamplifier. This decision to take a corrective action is algorithmic and requires no humanintervention. Thus, an application can be written for the model base of a managementinformation system to automatically shut down the power amplifier if there is an overloadcondition. The decision making process shown in Figure 1 is thus modified to include thestructured decision-making process. The modified process is shown in Figure 2.
Figure 1
The role of the managementinformation system in the maintenance of a Cellular communication network.
Figure 2
The modified role of themanagement information system in themaintenance of a cellular communicationnetwork.
Most of the operation and management decisions made in the network engineeringfunction are semi-structured and structured. These decisions almost always requireinformation that is produced by the management information system. Unstructureddecisions regarding the network, such as strategic decisions on future network evolution,are not addressed in this paper.
3. Network Management
Khan, Islam, Hossain, Song IAMOT 2006 3/8

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