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Customer Care Solutions Practice Delivery Staffing Model

Customer Care Solutions Practice Delivery Staffing Model

Ratings: (0)|Views: 986|Likes:
Published by Craig Borysowich
Use the Customer Care Solutions Staffing Delivery Model to assess staffing requirements for your project and to determine the skill sets required. The model provides the recommended and minimum staffing requirements to build a project team using resources with primary expertise in the customer care area as well as more generalist resources.
Use the Customer Care Solutions Staffing Delivery Model to assess staffing requirements for your project and to determine the skill sets required. The model provides the recommended and minimum staffing requirements to build a project team using resources with primary expertise in the customer care area as well as more generalist resources.

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Published by: Craig Borysowich on May 11, 2010
Copyright:Attribution Non-commercial

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11/29/2012

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Sorted by Level
MDManaging DirectorE10DSIDir.-Systems IntegrationJ9DIRDirectorJ8MSIMgr-Systems IntegrationJ8CTRChief Technical ArhitectJ8SPDSenior Project DirectorJ8MCManaging ConsultantJ7PDProject DirectorJ7STRSen. Technical ArchitectJ7SCSenior ConsultantJ6SPMSenior Project ManagerJ6TRTechnical ArchitectJ6CConsultantJ5PMProject ManagerJ5SSESenior Systems EngineerJ5SESystems EngineerJ4SPSystems ProgrammerJ4SSASenior Systems AnalystJ4SASystems AnalystJ3SBASenior Business AnalystJ3ASEAssociate Systems EngineerJ3BABusiness AnalystJ2SPASenior Programmer AnalystJ2PAProgrammer AnalystJ1PProgrammerN5JPJunior ProgrammerN4PADProject AdministratorN3
Sorted by Classification
ASEAssociate Systems EngineerJ3BABusiness AnalystJ2CConsultantJ5CTRChief Technical ArhitectJ8DIRDirectorJ8DSIDir.-Systems IntegrationJ9JPJunior ProgrammerN4MCManaging ConsultantJ7MDManaging DirectorE10MSIMgr-Systems IntegrationJ8PProgrammerN5PAProgrammer AnalystJ1PADProject AdministratorN3PDProject DirectorJ7PMProject ManagerJ5SASystems AnalystJ3SBASenior Business AnalystJ3SCSenior ConsultantJ6SESystems EngineerJ4SPSystems ProgrammerJ4
 
SPASenior Programmer AnalystJ2SPDSenior Project DirectorJ8SPMSenior Project ManagerJ6SSASenior Systems AnalystJ4SSESenior Systems EngineerJ5STRSen. Technical ArchitectJ7TRTechnical ArchitectJ6XXXEnd
 
Delivery Staffing Model
Customer Care Solutions
Propositions
RoleJob TitleLevelFTEMin GPO
1Strategic Analysis and Planning
Project Manager SPD/PD J8 1 1 1 0Infrastructure Architect STR/TR J7 1 0 1 0Application Architect STR/TR J7 1 1 1 0Process Specialist MSI/MC J8 1 1 1 0Business Analyst C/SBA J5 1 0 0 1Call Center Specialist SC/C J6 1 1 1 00
TOTAL6451
Practice to CFU Ratio
83
-
172Systems Integration Full Lifecycle with Chordiant CCS
Project Director SPD J8 1 0 1 0Lead Architect STR J7 1 1 1 0Business Team Lead MSI J8 1 0 1 0Call Center Specialist SC/C J6 1 1 1 0Process Specialist MC/SC J7 2 1 1 1Business Analyst SBA J3 3 0 0 3Technical Team Lead STR J7 1 1 1 0Infrastructure Architect STR/TR J7 1 1 1 0Data Architect STR/TR J7 1 0 0 1Sr. Design/Developer TR/SSE J6 3 3 3 0Jr. Design/Developer SPA/ASE J2 5 0 1 4
TOTAL208119
Practice to CFU Ratio
55
-
453Systems Integration Full Lifecycle with SCaRVs
Project Director SPD J8 1 0 0 1Lead Architect STR J7 1 1 1 0Business Team Lead MSI J8 1 1 1 0Call Center Specialist SC/C J6 1 1 1 0Process Specialist MC/SC J7 2 1 1 1Business Analyst SBA J3 2 0 0 2Technical Team Lead STR J7 1 1 1 0Infrastructure Architect STR/TR J7 1 1 1 0Data Architect STR/TR J7 1 0 0 1Sr. Design/Developer TR/SSE J6 1 1 1 0Jr. Design/Developer SPA/ASE J2 3 0 0 3
TOTAL15778
Practice to CFU Ratio
47
-
533Computer Telephony Interchange (CTI)
Project Manager SPM J6 1 1 0 1Data Base Designer SSE/SE J5 1 0 0 1Technical Lead TR/SSE J6 1 1 1 0Jr. Design/Developer SPA/ASE J2 2 2 2 0
TOTAL5432
Practice to CFU Ratio
60
-
40
RecommendGPORecommendCFU

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