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Communication and Listening

Communication and Listening

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Published by Claudiu

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Published by: Claudiu on May 12, 2010
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11/06/2013

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Effective communicationHandout.
Definition:............................................................................................................................1Communication model:........................................................................................................1Process or content focused ?................................................................................................2Assertivness:.........................................................................................................................2Instructing.............................................................................................................................3Types of Communication Barriers:......................................................................................3Overcoming communication barriers...................................................................................4Feedback ...........................................................................................................................4Receiving Feedback ..........................................................................................................4Active listening:................................................................................................................5Further development:...........................................................................................................5
Definition:
1
The sharing of information between two or more individuals or groups
2
We communicate always and are not able not to communicate
Communication model:
TransmissionFeedback Crucial point here to realize is that everybody becomes sender and also receiver, everybodydecodes and encodes and everywhere we have threat of noise that can disrupt our message .
Process or content focused ?
Communication can be:1
 
Assertivness:
Assertive rightsIt does not mean that:
I have right to judge my own behavior,thoughts, and feelings and takeresponsibility for them.You can do what do you want, regardlesswhat you do to the othersI have right not to apologize or explainmy behavior You never apologize or explain why youdid particular thing.I have right to consider if I am soresponsible for other peoples’ problemsThat you will stop to help people.I have right to change my opinion.That you will change your mind accordingas you decide anytime, anyway.I have right to make mistakes and takeresponsibility for them.That you will always prevaricate to right tomake mistakes anytime you ignore your duties.I have right to say: “ I do not know”It will be your next excuse when you arelazy to think.I have right to be independent on other  peoples´ will.You will stop appreciate and manifest loveto people that help you and love you.I have right to make illogical decisions. That you can be “mad” and you do nottake responsibility.I have right to say: “ I do not Understandyou”.You stop trying to understand the others.I have right to say:” it is all the same tome”.You should become ignorant every timeyou do not want to listen to somebody.There are even more rights as follows:
1
Express rights different from the others
2
To be listened well and took serious
3
Tell NO! if she/he really wants.
4
Do not agree if he/she does not want to agree
5
Right to other people treat him with respectfully
6
Express anger when she/he is withheld with some right.
7
Decide her/himself what is for her/him more important and what less.
8
To privacy if she/he wants to be alone
9
Everybody has right to be or not to be assertive.
Instructing
Do you remember game with such a “girl” on a picture?This game was about how is it when we communicate using only one way.Then we transformed knowledge we gained during this game into guidelines for effectiveinstructing:
1.
Give a big picture when instructing.
2.
Use as many channels as possible or optimum number 2
 
3.
Work or message has to be meaningful.
4.
Two way communication is necessary.
5.
…………………………add your own
Types of Communication Barriers:
FilteringA sender’s manipulation of information so that it will be seen more favourably received bythe receiver. The manipulation may be either conscious or sub-conscious and can drasticallyaffect the message. Using feedback will determine to what extent the message has beenfiltered.ie: Tell someone something they want to hear.
Selective PerceptionReceivers of communication selectively process a message based on their needs and attitudes.Once again, it may be onscious or sub-conscious.ie: Someone hears what they want to hear 
LanguageLanguage can be an imposing barrier to communication—imagine being an English-onlyspeaker in Korea! Even assuming both parties are using the same language (eg. English),there are several levels of sophistication of language. Then you have the difficulty of dealingwith specialist terms and jargon that may not be understood by the receiver.
Giver Often there are personal characteristics of the communication giver that mean they will not beable to transfer the message as freely as possible. These can include:• Afraid of being taken advantage of • Makes us feel vulnerable• Rejection by others
Receiver By the same token, the receiver may have some personal characteristics that influence theway they accept communication.They may be:• Afraid• No time• Considered unimportant• Resistant to change• Lack of Communication skills3

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