his issue marks the fth anniversary o
and, more than ever,inormation shared related to your health and well-being is designed to be timely and relevant. We strive to continuously improve our service to you, and we request and welcome your eedback and insights.During recent elective surgery, I was able toevaluate my experience as a patient. I tried to becritical o each step o the process as I considered whether what was done added value to my experience. Not all o it did. And that is the challengein ront o us: To understand what each experience is like rom a patient’s or resident’s point o view and evaluate where we can improve our processes toeliminate wasted time and resources.I am confdent in the care, concern and competence o our sta andphysicians. I have the luxury o working with them every day and seeingfrsthand how their heart and talent ensures that each patient gets outstandingcare. It’s a challenging environment at the best o times, and there is noshortage o other parties exerting pressures on us. We meet those challengeshead on, but what drives each and every person at Winona Health is caring or people. That is our central guiding purpose, and we strive to ensure patientsand amily members see this and experience it. Our physicians and sta createthis experience with every patient they touch. They fnd great joy in this work,and I fnd great comort in being cared or by all o them.Many o you have received surveys to evaluate your care, and we thank youor taking time to share your thoughts. In addition, all o us at Winona Healthreceive comments and eedback rom the community and have a responsibility to ollow up on it. When I receive letters, calls, personal visits or commentsrom community members, I take each situation seriously and ollow up onevery one, i given permission by the reporting party. I appreciate hearing rompatients, residents and their amily members and being able to learn rom thepersonal experiences, good and bad, that they share. No two patients, residentsor amilies are the same, and each encounter provides us with insight into how to best meet your individualized needs. All o us at Winona Health are inspired by our patients, residents and amily members and we thank you or entrusting your care to us. Warm Regards, Rachelle H. SchultzPresident/CEO
Committed to Your Care
In this issue...
2 Committed to Your Care3 Healthcare Reorm and WinonaHealth: Uncertainty, challengesand opportunities ahead4 Managing Your Medications6 Time and Teamwork:Critical in emergency care8 Cancer Care at Winona Health:Our patient navigator is with you all the way 9 Marie Luhmann, RN, BPN-IC,irst in region to receive uniquecertiication10 Care Coordination Team:Helping hospital patients avoida return visit11 Social workers: A wealth o resources12 Winona Health News and Notes14 Foundation and Auxiliary News15 Winona Health Directory 16 Events, classes and support groups
On the cover:
(l-r) Terry Donnal,MD, Emergency Department andUrgent Care Clinic physician; Brett Whyte, MD, medical chie or Emergency and Urgent Care Servicesand medical director or Winona Area Ambulance Service; Kari Nelson, EMT; Angie Contreras, paramedic; and JoelStevens, PA-C, Emergency Departmentphysician assistant.
is publishedby Winona Health to provide you with inormation about health, wellness and the many healthcareresources available to you, closeto home. We welcome questions, suggestionsor comments about Winona Healthand this publication. Please visit
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or call Winona HealthMarketing Communications at507.457.4157.
Healthy Connections • Spring 2010