Professional Documents
Culture Documents
)
help desk
computer support
application readiness
network operations center
planning and provisioning
implementation and documentation
2 What are three main types of high-bandwidth connection options used by medium- to large-sized busines
(Choose three.)
DSL
cable modem
Ethernet
metro Ethernet
T1
T3
3 Which network support services team identifies whether the client site has existing network hardware and
circuits installed?
customer service
help desk
network operations
planning and provisioning
5 At which point do individuals and small businesses connect directly to the ISP network to obtain Internet
at a POP
at an IXP
at a Metro Ethernet link
on the ISP extranet
8 The IT manager of a medium-sized business wishes to house the company-owned web servers in a facilit
offers round-the-clock controlled access, redundant power, and high-bandwidth Internet access. Which IS
service will fulfill this need?
web hosting
planning and provisioning
application hosting
equipment colocation
Tier 1 ISP services
10 Which ISP network support systems team will typically contact the customer once a new circuit is ready
guide the customer in setting up passwords and other account information?
help desk
customer service
network operations center
on-site installation team
planning and provisioning
11 Which network utility helps determine the location of network problems and identifies routers that packe
across?
ping
ipconfig
traceroute
ixp
12 When did the Internet become available for use by businesses and consumers?
1979
1984
1991
1999
2000
13 What is the maximum T1 transmission speed?
56 kbps
128 kbps
1.544 Mbps
2.4 Mbps