Quick Quote - First Internet Customer Call AFTER Price Quotes Sent

1. Introduce Yourself 2. Verifyreceipt of emailresponse

3. Get REAL email !

4. Acknowledge& Explorecustomer priorexperience5. Benefit tocustomer fromInternetProcess6. Verify whatthecustomerwants

7. Is customer opento alternatives?8. Current vehicleinfo likes & dislikes

9. Get anAppointmentto visit dealer10. Set theStage11. ValidateAppointment12. If NoAppointment13. GeneralLeadInformation &AppointmentConfirmation

Hello, this is __________ with the Internet Department at

_____________________________

.May I speak with _________? Hi _________, earlier today (yesterday?) we sent you an emailmessage with information and price quotes.

Have you been able to take a look at it?IF NO:

That’s OK… When would be a better time to speak with you about the information we sent? ______________________ What number should I call? _______________________

Do you have another email address that you would like me to send important informationsuch as price quotes & dealer invoice costs?

___________________________

IF YES:

Great! So that you get all the benefits offered by our Internet Sales program, I would like todiscuss how it works with you… May we proceed?(OK)

Have you ever bought a vehicle using the Internet before?

If Yes -

Great! Tell me, how did it go?_________________________________________________

If No –

Not a problem,

Let me explain how our Internet process helps you get a better deal . . .

There are Four easy steps:

1. Find the right vehicle for you2. Provide you with prices & the information you need to make an informed decision3. Schedule a convenient time to complete the paperwork4. You bypass the traditional car sales process and pick up your new OEM

You indicated that you are interested in a OEM _______________(model from lead).

Of the options you listed, which equipment is a “Must Have”?

__________________________ If we had a similar vehicle, with similar equipment, that was less expensive… would you want toknow about it or would you rather have us rule that out for you? (

Option Packages, Demo, PO

)

Are you Adding or Replacing?

What are you currently driving?

Would you like an estimate?

Year _______ Make _____________ Model _________________________ Miles ___________ Equipment ____________________________________________________________________

So we can understand what is important to you . . .

Like Best? ____________________________/ Would Improve: ___________________________

Going back to the vehicle you enquired about…

(No Trade) When was the last time you drove a ______? May I make a suggestion?

(If Trade)So we can

(give you as much possible for your trade in and)

give you an opportunity totest drive the vehicle... when would you be a good time for you to visit us?

Today Tomorrow

Give name, direct number

Morning Evening

and directions to dealership

6:15 6:45

Great, we will see you on _____________________ at __________________________.

Also, do me a favor . . . If anything changes on my end, I will contact you by email & phone to let youknow. if anything changes on your end, that would effect you coming in, will you let me know?

Best Email:___________________________________ Best Phone ________________________