(1st Party)1. Introduce Yourself 2. Purposeof Call3. ReviewTransaction4. IsolateObjection5. OfferAlternatives6. SetAppointment7. Distinguish Yourself 8. ValidateAppointment9. NoAppointment10. GeneralInformation
Hello. May I speak with ______________? This is ______________, I am theCustomer relationship specialist from ABC OEM. Am I interrupting anything?The reason I am calling is . . . first to thank you for visiting with us on _________ andalso to check up with you to see if you had any questions or concerns.By the way . . . how did you like the vehicle you looked at? What did you like the best?Are the figures comfortable for you? (customer responses) Repeat responses.If there was one thing that kept you from feeling comfortable taking ownership of thevehicle, what might that be? Repeat response.If there was a similar vehicle with similar equipment that was less expensive, wouldyou consider it?So we can make it easy and convenient for you to see the vehicle, when would be thebest time to meet?Today Tomorrow Give name, numberMorning Evening and directions6:15 6:45Great, we will see you on ________________ at ______________.Great! We will see you on . . . By the way, so we can save you time, I’ll have a few _________ (vehicles) pre-selected base on exactly what you have told me.Also, do me a favor . . . if for any reason you are going to be early or late, please letme know and if anything changes on my end I will return the courtesy.Would you like us to update you on new products and promotions as they becomeavailable?Best Number ________________ So we don’t interrupt you, when is the . . .2nd Number ________________ Best Time ___________________ Preferred method of contact?
__EitherWhen would you like to get your vehicle?