Unsold Follow-Up

(3rd Party)1. IntroduceYourself 2. Purpose of Call3. ServeCustomer4. Rate Visit5. IsolateObjection6. ExploreAlternatives7. SetAppointment8. Distinguish Yourself 9. ValidateAppointment10. NoAppointment11. GeneralInformation

Hello. May I speak with ______________? This is ______________, I am theCustomer Relationship Specialist from ABC OEM.Am I interrupting anything?The reason I am calling is to thank you for coming in and to make sure that you weretreated properly while you were here yesterday.How did your visit go? Any questions or concerns?Rate visit 1- 10? What would make it a 10?If there was one thing that kept you from feeling comfortable taking ownership of thevehicle, what might that be?

(Repeat response and explore.)

Me Machine MoneyTreated well? Rate vehicle 1 - 10 Discuss numbers?Satisfied objections What would make it a 10 Fair? Budget? Down?Consider a similar vehicle Payment, Price or TradeIf there was a similar vehicle with similar equipment that was less expensive, wouldyou consider it, or would you rather us rule that out for you?So we can make it easy and convenient for you to see the vehicle, when would be thebest time to meet?Today Tomorrow Give name, numberMorning Evening and directions6:15 6:45Great, we will see you on ________________ at ______________.By the way, so we can save you time, We’ll have a few _________ (vehicles)pre-selected based on what you have told me.Also, do me a favor, if for any reason you are going to be early or late, please let meknow and if anything changes on my end I will return the courtesy.Would you like us to update you on new products and promotions as they becomeavailable?Best Number ________________ So we don’t interrupt you, when is the . . .