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Sold Follow Up - 3 Day
(3rd Party)1. Greeting2. IntroduceSelf 3. ConfirmTime4. Purposeof Call5. Interview6. Permission7. UpdateRecords8. Ask forReferrals
9.Recommendation
10. Close
Hello. is ______________ there?This is ______________ from ABC OEM.Is this a good time? Am I interrupting anything?The purpose of my call is to thank you for the purchase of your new ______________,and to make sure your experience with us went smoothly.Do you have any questions or concerns? On a scale of 1 - 10, how do you rate yourexperience? What would make it a 10?As you may know, you will be receiving a survey in the mail . . . and if you don’t mind,please let me know if anything has occurred that would prevent us from receiving aperfect score.Would you like to be updated on service and sales promotions?So you don’t miss out on any service coupons or sales promotions . . . let us updateour records.Current Address: _______________________________________________________ Current Phone #’s: _____________________________________________________ Email Address: ________________________________________________________ Number of Household drivers? ____________________________________________ Other Vehicles: ________________________________________________________
Year Make Model Miles
________________________________________________________
Year Make Model Miles
Who is most likely to get the next vehicle? Why do you say that?What type of vehicle might they look for?Timeframe:
__Weeks . . .
__Months . . .
__YearsIs this something you think I could help them with, even if it meant pointing them in theright direction? Would you feel comfortable recommending me? Great! How can I reachthem during the day?If there were some great new promotion on our vehicles, is there anyone you know thatyou would suggest we contact? Even if it is to point them in the right direction.Customer’s Name: _____________________________________________________ Best Number’s to Reach: ________________________________________________ Would you recommend ______________ to your friends and family?(Ask for referrals if it feels right)
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