OEM No Appointment Follow-Up

1. Introduce Yourself 2. Purposeof Call3. Questions4. OfferAlternatives5 Buying Cycle6. SetAppointment7. Distinguish Yourself 8. ValidateAppointment9. NoAppointment10. GeneralInformation

Hello. This is [SALESPERSON] from [DEALERSHIP]…May I speak with [CUSTOMER]?...Am I interrupting anything?IF NO: Are you still looking for a vehicle?---------------------IF YES: When would be a better time for me to call?

Call Back at __________on ____________ , _________

---------------------…The reason I am calling is to review what you wanted so we can WORK ONFINDING THE RIGHT CAR AND THE RIGHT DEAL FOR YOU…Your original Internet request listed a OEM [MODEL]…Does that sound right? Is there anything else?What’s the most important feature you are looking for in your next vehicle?If there was a similar vehicle, with similar equipment, that was less expensive,would you want to hear about it, or would you rather have me rule that out?So that we can find you the right vehicle at the right time, is this something youwant to do in the next few days… weeks… or months?So we can make it easy and convenient for you to see our new OEM’s,would you like me to bring a OEM [MODEL] to your home or workplace…Or, would it be better for us to make an appointment for you to come by thedealership?…When would be the best time to for you to come in?

Today Tomorrow Give name, numberMorning Evening and Directions6:15 6:45

TIME:__________ DAY:_____________ DATE:_______

Great, we will see you at [TIME] on [DAY] , [DATE]..

By the way, so we can save you time, I’ll have the [MODEL]’s I’ve sent youinformation about set aside and ready for your inspection and a test drive…Also, do me a favor . . . if for any reason you are going to be early or late, please letme know and if anything changes on my end I will return the courtesy.We would like to send you a confirmation and some valuable information byemail…What email address should I use?

_________________________@_______________________

Customer Name ____________________________________________