eBusiness Terms Glossary

ALM

– Alternative Lead Management Provider – an alternative to SalesPoint to respond to your internet leads.

Combined Leads Report

- The combined leads report is a recap of the performance of your leads from the previous month. We show you on a lead-by-lead basis customer information,your response activity, and sales.

ConsumerTRAC

- your one online source to view, print, download customer lists and send highquality / low cost direct mail pieces to your customers. Please insure Auto Fulfill is turned onand a budget is established to take full advantage of these marketing and sales opportunities.

ConsumerTRAC Priority Lists Summary

- The ConsumerTRAC Priority Lists SummaryReport gives you a look at the current quarter's priority lists and last quarter's priority lists.Because each list is held open for 120 days, we need to show the two most recent quarters to giveyou the complete picture.

ConsumerTRAC Sales Details

- Similar to the Combined Leads Report, the ConsumerTRACSales Details Report gives you a look at the outcome of your ConsumerTRAC prospects. But because the lists can be so large, we only show the sales rather than all the prospects. For assistance contact the ConsumerTRAC Help Desk at 1-888-811-TRAC (8722) or email us atctrachelp@budco.com

CRM –

Customer Relationship Management – Often used to reference the dealership's customer database follow-up software.

D2D Parts Locator

– a web-based application used for national or local dealer-to-dealer partssearches and provides an "eCommerce" on-line parts ordering tool. For specific D2Dlink (PartsLocator) questions, contact OEConnection at 1-888-776-5792 or www.oeconnection.com or supportlink@oeconnection.com.

DealerConnection -

A dealership's DealerConnection website provided by Ford Motor Company for publishing to customers in realtime. To learn how to customize your DealerConnection website or add inventory, contact the eBSC at 1-800-357-7932. If any of theinformation doesn't seem right, contact Cara Corwin at ccorwin@ford.comor 313-390-1183.

Dealer eSales

- Sales you REPORTED during the month to eLeads you received in the previous180 days. Only new vehicles are counted and one attribute (address, phone, or email address) between the eLead and the eSale must match for us to catch it. Your best chance is to enter phone number and email address in CONCEPS when recording the sale.

Dealer Internet Sales Close Rate

- eSales for the month divided by eLeads for the month.

EBSC –

eBusiness Service Center – the dealership's single point for all DealerConnectionapplication, technical, hardware and software support. To reach, call 1-800-357-7932.