Ford | Lincoln | Mercury Dealer / General Manager Assessment Ford Sales Lead Follow-up: Assessment Vi Dealer / General Manager Meeting 1. Do you have a documented process? Notes: 2. Do you have someone dedicated to man- age the process (i.e.-A process champion)? Who do they report to? Notes: 3. Do you have a back up person or persons to assume duties if the process champion is not able to perform? Notes: /4. Ford has several tools such as Salespoint, ConsumerTRAC, and Calltracking. Do you use any others? Notes: 5. Do you track the number of opportunities? Notes: (6. Are you aware of your current close rate? Notes: 7. Do you review metrics? A. How often? B. Does it measure appt. set? . Does it measure appt. kept? D._Does it measure sold units? Notes: 8. Do you have an appointment process? Notes: 9. Do you have a performance based pay plan? Notes: 10. Do you have a separate budget? Notes: Ti, Do you utlize an outside source for training? Notes: Total Points for Assessment] 3287 FSLFU AVI COG vi 19