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Green Bwlt Question Paper

Green Bwlt Question Paper

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Published by: Dastagir_85 on May 20, 2010
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01/12/2014

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Indian Statistical Institute, Delhi Center.
 
Name of the candidate:Email address:
Six Sigma Green Belt Examination
Date : Max Marks : 50Time : 2 hrsEach question carries two marks each. There is no negative marking.1.Considering Six Sigma as cultural change, what is the most needed to achieve fullengagement from the top management? What would you recommend?(a)Change the things that motivate them(b)
 
Show them that six sigma can help them better accomplish the things
 
they are already motivated towards .
 2.In a mature Six Sigma program :(a)Only a small percentage of the employees are involved, and only for limited times.(b)There is not much left to be gained by Six Sigma projects.
 
(c)Nearly everyone in the organization is involved in some way at some
 
time.
(d)The Quality Department is the key customer contact.3.Data-driven decision making :(a)Is an integral part of a Six Sigma program(b)May slow down some decisions as data is collected and analyzed(c)Builds buy in across the organization
(d)All of the above
4.It is important for managers to be trained in Six Sigma principles so that:
(a)They understand their responsibilities to the program
(b)They can effectively discipline their employees if they complain about the program(c)Management can prove they are committed to the program(d)Operational employees aren’t afraid to volunteer for the training.5.The best indicator of the effectiveness of training is :
 
(a)A change in behavior
(b)High test scores(c)Self evaluation(d)Peer evaluation
 
Indian Statistical Institute, Delhi Center.6.In a typical deployment, Green Belts :(a)Are full time change agents
(b)Maintain their regular role in the company, and work Six Sigma
 
projects as needed
(c)Receive extensive training in advanced statistical methods(d)All of the above7.In the Six Sigma project methodology acronym DMAIC, the I stands for :(a)Integrate(b)Investigate
 
(c)Improve
(d)Implement8.The improve stage of DMAIC :(a)Is linked with project charter and provides input to the measure stage(b)Stands alone in the methodology, but is always necessary(c)Is not necessary when the project is mandated by top management
 
(d)Is linked to innovation and implementation. 
9.Which of the following is not included in the KANO quality model?(a)Basic quality(b)Expected quality(c)Exciting quality
 
(d)None of the above
10. The KANO model is interpreted as follows :(a)Customer satisfaction is determined solely by the quantity of the productor service delivered(b)Customer wants can be determined once and for all and used to designhigh-quality products and services(c)
Customer wants, needs and expectations are dynamic and must be
 
monitored continuously. Providing products or services that match
 
the customer’s expectations is not enough to assure customer
 
satisfaction.
(d)Customers will be satisfied if you supply them with products andservices that meet their needs at affair price.11. Evaluating customer complaints allows an organization to :(a)Prevent problems
(b)Focus on all the issues that cause problems
(c)Exercise recovery skills to win back customer loyalty(d)Be proactive to customer needs.
 
Indian Statistical Institute, Delhi Center.12. What is the relationship between bias and linearity?(a)Bias is a measure of inaccuracy at a point. Linearity is an evaluation of  bias at several points over a range of concern(b)Linearity is a special case of bias
(c)Both a and b above
(d)None of the above13. Gage linearity analysis detects:(a
) Measurement error that changes as a function of the size of the
 
measurement.
(b) Variation between operators(c) Variation between different gages(d) All of the above.14. .Calculate the repeatability and reproducibility from the data given below:1 2 3 4 5-----------------------------------------------------------------A 3 3 3 4 32 4 3 2 4B 3 3 2 2 34 3 3 2 4C 2 3 4 3 24 4 3 3 4ANS:- 
Repeatability =
3.95044
 
Reproducibility = 0.00
15. In a process FMEA, one must first :(a)reduce the probability of occurrence
(b)Reduce the severity
(c)Increase the probability of detection(d)All of the above16. Two critical characteristics were inspected in a sample of 1000 orders. 50 errorswere found on 25 of the orders, but 20 of these orders were reprocessed to correctthe errors. The throughput yield is about:

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