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ICITM Relation to Service Support

ICITM Relation to Service Support

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Published by: shivpreetsandhu on May 22, 2010
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05/25/2010

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ICTIM RELATION TO SERVICE DELIVERYAND SERVICE SUPPORT;INFRASTRUCTURE MANAGEMENT OFICT
Presented by:
Gurvinderjeet(IT-02)
Pritika(IT-10)
 
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Support Services Goals
Develop a core set of IT services based on consistentsoftware availability, and dynamic help and documentationsystems
Update helpline procedures and responsiveness
Establish user training programs that employ traditional andtechnologically-facilitated methods
Improve communications with email, web tools, and portals
Integrate web services into education, research,administration, and student life
Provide better coordination and integration of web servicefunctions

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