Product Reputation Market Intelligence Report for Point & Shoot Digital Cameras
Prepared for Gregory Yankelovich,May 23, 2010
Product NameManufacturerCSIPFSPRSPSSNo. ofReviews
Panasonic Lumix DMC-ZS1 10MP Digital Camera with 12x Wide Angle MEGA Optical Image Stabilized Zoom and 2.7 inch LCD(Black)Panasonic1.821.701.041.00110Canon Powershot A2000IS 10MP Digital Camera with 6x Optical Image Stabilized ZoomCanon1.761.661.001.00100Panasonic Lumix DMC-FZ28K 10MP Digital Camera with 18x Wide Angle MEGA Optical Image Stabilized Zoom (Black)Panasonic1.761.681.031.00376Canon PowerShot SD790IS 10MP Digital Camera with 3x Optical Image Stabilized ZoomCanon1.731.681.011.00219Canon Powershot A1000IS 10MP Digital Camera with 4x Optical Image Stabilized Zoom (Blue)Canon1.731.651.011.00253Fujifilm Finepix Z20fd 10MP Digital Camera with 3x Optical Zoom (Jet Black)FUJIFILM1.721.661.011.00192Fujifilm FinePix Z30 10MP Digital Camera with 3x Optical Zoom (Orange)FUJIFILM1.721.611.001.0082Canon PowerShot S90IS 10MP Digital Camera with 3.8x Wide Angle Optical Image Stabilized Zoom and 3-inch LCDCanon1.671.601.011.00144Kodak EasyShare Z1015IS 10MP Digital Camera with 15x Optical Image Stabilized ZoomKodak1.601.531.021.0253Olympus Stylus 6000 10MP Digital Camera with 3.6x Wide Angle Optical Dual Image Stabilized Zoom and 2.7-inch LCD (White)Olympus1.351.411.051.0065
As of May 23, 2010 the Point & Shoot Digital Cameras category contains metrics for 765 products based on the analysis of 66481customer reviews
GlossaryCSI (Customer Satisfaction Index)
- The Customer Satisfaction Index is an aggregate measurement of the delta between acustomer's expectation of a product and their actual experience with it.
PFS (Product Functionality Score)
- The Product Functionality Score measures the gap between customer expectations of a productand their actual experience with it.
PRS (Product Reliability Score)
- The Product Reliability Score measures the gap between the customer's expectations of a product'sperformance over its life-cycle and their actual experience with that product. A low reliability score points a Product Manager to potentialproblems in either the manufacturing or packaging processes that can be addressed before the erosion of their brand value begins.
PSS (Product Support Score)
- The Product Support Score measures the delta between the customer's expectations of a product'ssupport against their actual experience. Currently it is an aggregate score that measures performance of a channel, delivery, and