User-led Innovation: A New Framework for Co-creatingBusiness and Social Value
Version:
General Distribution
Date of Publication:
January 2008
Authors:
Darren Sharp & Mandy SalomonFaculty of Life and Social SciencesSwinburne University of Technology
SMART INTERNET TECHNOLOGY CRC
Established and supported under the Australian Government’s CooperativeResearch Centres Programme
Acknowledgment
The authors wish to collectively thank all of the interviewees who so generously gave of their time, and their thoughts, for this report. The interviewees responded in person, or by email, or in recorded telephone conversations. Many were overseas and agreed to be interviewed atdifficult times for them. Every endeavour has been made to fully acknowledge the views of those external experts and local practitioners who were consulted and quoted for thecompilation of this report.
Disclaimer
This report is a deliverable for the
Next Generation Internet Users
project and containsreferences, comments and projections regarding the topic of
User-led Innovation
. Therecipient acknowledges that these references, comments and projections reflect assumptions by Smart Internet Technology CRC Pty Ltd concerning the future, which may or may not prove correct.Smart Internet Technology CRC Pty Ltd and its respective directors and officers expresslydisclaim any liability, representations or warranties express or implied contained in this
User-led Innovation
report or any omissions from it.This disclaimer extends to any other information whether written or not, provided at any timeto a partner, researcher or student by or on behalf of Smart Internet Technology CRC Pty Ltd.© Smart Internet Technology CRC Pty Ltd 2008. All Rights Reserved. All trademarksmentioned in this document are the property of their respective owners.Smart Internet Technology CRCBay 8, Suite 9/G12 Australian Technology Park Eveleigh NSW 1430 AustraliaT: 61 2 8374 5080 Fax: 61 2 8374 5090www.smartinternet.com.au
User-led Innovation: A New Framework for Co-creating Business and Social Value Page 2
Table of Contents
Preface...................................................................................................................................3
Research Objectives.............................................................................................................4
Methodology.........................................................................................................................5
About the Authors................................................................................................................7
Foreword...............................................................................................................................9
Part A: The User-led Services Ecology............................................................................10
Part B: Second Life Case Study........................................................................................28
Appendix.............................................................................................................................45
Recommended Reading.....................................................................................................48
Endnotes..............................................................................................................................49
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User Led Innovation a New Framework for Co-Creating Business and Social Value
A Smart Internet CRC report on user-led innovation co-authored by Darren Sharp & Mandy Salomon.
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