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Soalan Bbpp1103 Jan 07 Final Bi

Soalan Bbpp1103 Jan 07 Final Bi

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Published by: spica_shie88 on May 26, 2010
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05/26/2010

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BBPP1103/JAN07/F-RR
PART AINSTRUCTIONS
 
There are
FIVE (5)
questions in this part.
Answer 
ALL
questions.
QUESTION 1
Identify and explain
ONE (1)
management function performed by a manager of ahypermarket in Malaysia. Provide
ONE (1)
appropriate example to support your explanation.
[Total: 4 marks]QUESTION 2
a) Identify and explain
ONE (1)
difference between group and team.b) Suggest
ONE (1)
situation where team will outperform group. Explain.
[Total: 4 marks]QUESTION 3
There are two types of organisation design, namely organistic and mechanisticorganisations.In your opinion, which type of organisation design is more suitable for:a) a website developer; andb) a local public university.Provide
ONE (1)
reason to support your answer.
[Total: 4 marks]
1
 
BBPP1103/JAN07/F-RR
QUESTION 4
“Changes are expected in every organisation. However, whenever there is a change, therewill be a resistance, whether it is from employees or from the organisation itself.”Suggest
TWO (2)
tactics that can be used by a manager to handle resistances. Explain your suggested tactics.
[Total: 4 marks]QUESTION 5
“Controlling is a process of ensuring organisational activity is being carried out according tothe approved plans.”Identify and explain
TWO (2)
perspectives that need to be controlled so that organisation’sgoal can be achieved.
[Total: 4 marks]
2
 
BBPP1103/JAN07/F-RR
PART BINSTRUCTIONS
 
There are
FOUR (4)
questions in this part.
Answer 
THREE (3)
questions only.
 QUESTION 1
Performance appraisal is the process of appraising work performance and provision of feedback on the appraisal.a) Identify and explain
TWO (2)
purposes of implementing performance appraisal.
(4 marks)
b) Identify and discuss
TWO (2)
most suitable parties to conduct performance appraisalfor staff. In your discussion, provide
ONE (1)
 justification for your suggestion.
(6 marks)
c) As a human resource manager of tyre manufacturing firm, suggest
TWO (2)
criteriathat you will use in your staff performance appraisal. Explain the criteria and provide
ONE (1)
justification for each suggested criteria.
(10 marks)[Total: 20 marks]QUESTION 2
a) Planning means the setting of goals that a firm wants to achieve and to determine theactions need to be taken to attain the goals.As a general manager of a firm involved in the computer industry, identify and explain
FOUR (4)
characteristics a proper goal should possess. Provide
ONE (1)
appropriateexample for each.
(12 marks)
3

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