Peggy J.

Standley
4213 36th St.
San Diego, CA 92104
619-563-0958
peggyjstandley@yahoo.com

Objective: Medical Biller

Professional Skills and Experience:

Medical Insurance and Billing

• Performed patient pre-registration, including insurance verification through
internet web sites
• Input medical insurance payments from EOB’s
• Submitted claims electronically and via mail
• Performed claim denial follow-up with insurance companies
• Handled A/R report follow-up to maximize income from insurance payments and
patient collections
• Experience with medical office computer applications (MOSS, AdvancedMD,
EPIC, SequelMed)

Research and Analysis

• Analyzes data, emphasizing verification of accuracy and attention to detail, to
ensure the quality of information provided
• Multi-tasks efficiently and sets priorities by flexibly responding to changing events
without losing sight of deadlines
• Reported financial and production data to determine unit staffing and
performance levels

Communication
• Succinctly expresses ideas through use of writing and editing skills
• Effectively communicates with clients, utilizing professional customer service
skills
• Used negotiation in team project environment to build consensus
• Achieved successful buy-in and trained existing associates in significant system
and procedure change training
• Ability to speak before large groups; participated in Bank of America Corporate
Speaking Network (1997 – 2000)
• Ability to communicate in basic conversational Spanish

Leadership and Operations

• Works well independently, in a self-directed manner, as well as a team player
• Directs tasks of others, using tact and persuasion, inducing cooperation through
involvement in the decision-making process
• Performed diverse managerial and operational functions, including cash handling
and internal audits
Peggy Standley 2
• Supervised five-associate research team; supervised twenty-one tellers

Education:
Medical Insurance Technician with High Honors (GPA 3.96), 2009
Kaplan College, San Diego, CA
Relevant courses of study: Insurance Claim Processing; ICD-9-CM, HCPCS, &
CPT coding; Medical Terminology/Anatomy; Medical Law and Ethics; Business
Communications; Medical Office Practices; Microsoft Applications 2003/2007
(Excel, Word, Outlook, Powerpoint)
Certifications: First Aid, CPR, HIPAA Certifications
Bachelor of Arts with Honors, 1974
University of California, San Diego Major: English and American Literature

Work History:
ProActive Billing and Management Solutions Inc. (2010)
(Employed by Service Staffing, Inc.)
Medical Payment Processor, San Diego
Rady Children’s Physician Management Services (2009)
Registration & Charge Entry Processor, San Diego
Dr. Walter K. Nahm, M.D., PhD, Inc. (2009)
MIT Externship, San Diego
CoStar Group (2006 – 2008)
Research Associate II, San Diego
Bank of America, NA (1971 – 2004)
Senior Operations Analyst, Cash Vault, San Diego
Teller Coordinator, Balboa-Genesee Branch, San Diego
Utility, 42nd & El Cajon and Hillcrest Branches, San Diego
Note Clerk/Teller, Fort Sutter Branch, Sacramento & North Park Branch, San
Diego