•“ the process of responding to a problem bysearching for and selecting a solution or course ofaction that will create value for organisationalstakeholders”.•There are basically two kinds of decision that needto make:1. Programmed2. Non Programmed
Types of Problems and Decisions
1.Involved goals that clear.2.Are familiar(have occurred before)3.Are easily and completely defined-information.
1.A repetitive decision the can be handled by aroutine approach.