Ms. Jean OtteCorporate Vice President National Car RentalMs. Shirley Rooker Call for ActionMs. Diane VanLonkhuyzenFood Safety and Inspection ServiceU.S. Department of AgricultureMs. Dianne WardCouncil of Better Business Bureaus, Inc.Ms. Gilda Warnick D.C. Department of Consumer and Regulatory AffairsUsing this Handbook The Consumer's Resource Handbook is divided into two sections.Part I, "Buying Smart," lists tips on getting the most for your money, handling your own complaint and writing a complaintletter. Part I also provides tips on several consumer issues,including protecting personal privacy and preventing credit cardfraud.Part II of the Handbook, which is updated every two years by theU.S. Office of Consumer Affairs (USOCA), lists offices you cancontact for help with consumer problems or questions. This sectionincludes "National Consumer Organizations," "Corporate Consumer Contacts," "Car Manufacturers," "Better BusinessBureaus," "Trade Association and Other Dispute ResolutionPrograms," "State, County and City Government Consumer Offices,""Selected Federal Agencies," and "Military Commissary andExchange Contacts." Check the "Table of Contents" for a completelist of the offices in this part of the book.There is a subject "index" at the back of the Handbook to help youlocate information about specific topics.What's in the Handbook National Consumer OrganizationsThere are a number of national organizations whose missions aredefined as consumer assistance, protection and/or advocacy.