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Consumer's Resource Handbook

Consumer's Resource Handbook

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Published by mded
Consumer - America
Consumer - America

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Published by: mded on Jun 02, 2010
Copyright:Attribution Non-commercial


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Consumer's Resource Handbook 
 Table of ContentsAcknowledgments ivUsing this Handbook 1What's in the Handbook 1Other Sources of Help 2Other Consumer Information 4Part I. Buying Smart 5Protecting Yourself 5Red Flags of Fraud 6Complaining Effectively 6Writing a Complaint Letter 7Sample Complaint Letter 8Consumer Tips 9Car Repair, Purchase, Renting and Other Concerns 9Mail Order 12Mail Fraud 13Telemarketing 13Calls That Cost: 900 Numbers and Other Pay-Per-Call Services 14Door-to-Door Sales 15Home Improvement 16Home Financing 17Selecting a Financial Institution 18Credit 19Consumer Privacy 22Advance Fee Scams 23Special Contracts 23Travel Scams 25Rent-To-Own 25Product Safety and Recalls 26 Nutrition Labeling 27Part II. Consumer Assistance Directory 29Corporate Consumer Contacts 29 National Consumer Organizations 56Car Manufacturers 59Better Business Bureaus 63Trade Association and Other Dispute Resolution Programs 67 State,County and City Government Consumer Protection Offices 70 StateAgencies on Aging 83State Banking Authorities 87
State Insurance Regulators 89State Securities Administrators 91State Utility Commissions 93State Vocational and Rehabilitation Agencies 95State Weights and Measures Offices 99Military Commissary and Exchange Offices 102Federal Information Center 104Selected Federal Agencies 105Federal TDD Directory 111Index 116AcknowledgmentsThe U.S. Office of Consumer Affairs wishes to express itsgratitude to the members of the focus group which provided manyideas and suggestions for this edition of the Handbook.Mr. John Barker  National Consumers LeagueDr. Elizabeth BrabbleSchool of BusinessHoward UniversityMr. Emmitt Carlton National Association of Attorneys GeneralMr. Hoyte Decker U.S. Department of TransportationMs. Anna Flores National Association of Consumer Agency AdministratorsMs. Susan GiesbergPresident, National Association of Consumer Agency AdministratorsMr. George IdelsonConsumer Affairs Letter Ms. Denise Kelleher Head of ReferenceArlington County (VA) LibrariesMs. Nellie Miller Montgomery County (MD) Office of Consumer Affairs
Ms. Jean OtteCorporate Vice President National Car RentalMs. Shirley Rooker Call for ActionMs. Diane VanLonkhuyzenFood Safety and Inspection ServiceU.S. Department of AgricultureMs. Dianne WardCouncil of Better Business Bureaus, Inc.Ms. Gilda Warnick D.C. Department of Consumer and Regulatory AffairsUsing this Handbook The Consumer's Resource Handbook is divided into two sections.Part I, "Buying Smart," lists tips on getting the most for your money, handling your own complaint and writing a complaintletter. Part I also provides tips on several consumer issues,including protecting personal privacy and preventing credit cardfraud.Part II of the Handbook, which is updated every two years by theU.S. Office of Consumer Affairs (USOCA), lists offices you cancontact for help with consumer problems or questions. This sectionincludes "National Consumer Organizations," "Corporate Consumer Contacts," "Car Manufacturers," "Better BusinessBureaus," "Trade Association and Other Dispute ResolutionPrograms," "State, County and City Government Consumer Offices,""Selected Federal Agencies," and "Military Commissary andExchange Contacts." Check the "Table of Contents" for a completelist of the offices in this part of the book.There is a subject "index" at the back of the Handbook to help youlocate information about specific topics.What's in the Handbook  National Consumer OrganizationsThere are a number of national organizations whose missions aredefined as consumer assistance, protection and/or advocacy.

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