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dilip Sadh Master Data

dilip Sadh Master Data

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Published by Dilip Sadh
Master Data – Best Practices
Dilip Sadh

Key Performance Indicators Customer master maintenance
KPI Definition/Calculation Frequency Recipients Type
(K=KPI, O = Other)

Dilip Sadh

Delivery Method (R=report,
P= portal, D=dashboard)

Customer Setup Cycle Time Total New Customers Order error matrix Shipping error matrix A/R error Matrix

The cycle time needed to set up a new customer The total count of new customers added

Weekly

Sales, Customer Service, Finance Sales, Customer Service, Finance
Master Data – Best Practices
Dilip Sadh

Key Performance Indicators Customer master maintenance
KPI Definition/Calculation Frequency Recipients Type
(K=KPI, O = Other)

Dilip Sadh

Delivery Method (R=report,
P= portal, D=dashboard)

Customer Setup Cycle Time Total New Customers Order error matrix Shipping error matrix A/R error Matrix

The cycle time needed to set up a new customer The total count of new customers added

Weekly

Sales, Customer Service, Finance Sales, Customer Service, Finance

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Published by: Dilip Sadh on Jun 02, 2010
Copyright:Attribution Non-commercial

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01/10/2013

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Master Data
 –
Best Practices
Dilip Sadh
 
Key Performance Indicators
Customer master maintenance
 
KPIDefinition/CalculationFrequencyRecipientsType
(K=KPI,O = Other)
DeliveryMethod
(R=report,P= portal,D=dashboard)
Customer Setup
Cycle Time
The cycle time needed to set up a new
customer
WeeklySales, Customer
Service, Finance
ORTotal NewCustomersThe total count of new customers addedMonthlySales, CustomerService, FinanceOROrder error
matrix
Number of Sales order error due to Customer
master
MonthlySales, Customer
Service, Finance
ORShipping errormatrixNumber of Shipping error due to CustomermasterMonthlySales, CustomerService, FinanceORA/R error MatrixAccount receivable error due to incorrect
Customer master data maintenance
MonthlySales, Customer
Service, Finance
OR
Dilip Sadh
 
Future State Vision
Best Practices
Tight integration between Sales, Service & Finance
Process to ensure continuous data accuracy
Use standard ‘Data Sheet’ to capture data
Standard Terms
One customer master per customer
Centralized master data Governance and Localexecution
One customer record per customer
Workflow driven process through each function needed to set up acustomer
Standard Master Data Governance model
Integrated credit, order entry, customer billing, receivables, andcollections to provide comprehensive service for the customer
Standard Master Data Rules
Pain Points (Current State)
Decentralized data management
Multiple customer records for the same customer
Disconnected process across multiple functions
Data accuracy
Hippa and other legal compliance
Manual, paper Customer storage
Multiple resources can edit a customer
Transformation Strategy 
: Customer
Dilip Sadh

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