III. Features of Vicidial?
Here are the major features of VICIdial as taken from their official projectwebsite
:Inbound, Outbound and Blended call handlingOutbound agent-controlled, broadcast and predictive dialingFull USA FTC-compliance capabilityWeb-based agent and administrative interfacesAbility to have agents operate remotelyIntegrated call recordingThree-Way calling within the agent applicationScheduled Callbacks: Agent-Only and AnyoneScalable to hundreds of seatsAbility to use standard Telco lines and VOIP trunks
Open-Source AGPLv2 licensed, with no software licensing cost