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Full Vicidial Install Ti On File

Full Vicidial Install Ti On File

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Published by gerrydreamz

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Published by: gerrydreamz on Jun 04, 2010
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06/21/2013

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I . Introduction
First and foremost I would like to thank Matt Florel and the VICIdial groupfor the thousands of man hours it took them to develop astguiclient or as weknow right now VICIdial.This document is not an official article from the VICIdial group. I made thisdocument to introduce new users to this wonderful piece of open sourcesoftware that can be used to power startup call centers at lesser capital( imagine getting an avaya system that’s around 1,000 – 1,800 USD a seat).This document will cover the basics of vicidial, I will discuss one by onethe major components of a VICIdial system and how they work together as asolution to your needs.We will be tackling installation and configuration from scratch using UbuntuServer 8.0.4 LTS as my choice of distribution mainly because most of mydeployments are on Ubuntu Server. And yes we will be installing from scratch.At the end of this document you will be able to have an understanding of howvicidial works, how to install it and how to start operating it.And lastly this document is not for sale, this can be downloaded freely. Itis my pleasure to give back to the community by making other new usersknowledgeable instead of ripping them off.
 
II. What is VICIdial?
VICIdial is a set of scripts that are designed to interact with the AsteriskOpen-Source IP PBX Phone System to make it function as an inbound / outboundcall center solution.Scripts are made up of PERL and PHP. It uses MySQL as its database server,Apache / Httpd Server for its front end web interface, and Linux as itsoperating system.It is developed by the vicidial group
http://www.vicidial.com 
lead by MattFlorel.And YES VICIdial is Open-Source under AGPLv2 license. No licensing costinvolved, what you will be paying for mostly will be the integration cost,training and custom development.The latest version of VICIdial upto date is: VICIdial 2.2 Release Candidate7.The latest development version of VICIdial is: 2.4b which can be downloadedusing subversion.
 
III. Features of Vicidial?
Here are the major features of VICIdial as taken from their official projectwebsite
http://www.vicidial.org
:Inbound, Outbound and Blended call handlingOutbound agent-controlled, broadcast and predictive dialingFull USA FTC-compliance capabilityWeb-based agent and administrative interfacesAbility to have agents operate remotelyIntegrated call recordingThree-Way calling within the agent applicationScheduled Callbacks: Agent-Only and AnyoneScalable to hundreds of seatsAbility to use standard Telco lines and VOIP trunks
Open-Source AGPLv2 licensed, with no software licensing cost

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