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Interactive Voice Response System in UMT

Interactive Voice Response System in UMT

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Published by uzma mansoor

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Published by: uzma mansoor on Jun 05, 2010
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10/24/2012

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Interactive Voice Response in University of Management & Technology
Implementing Interactive VoiceResponse System InUniversity of Management &Technology
byUzma Mansoor 095121014Muhammad Waqas 095021009 
Under the guidance of 
 
MR. Irfan Qazi 
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Interactive Voice Response in University of Management & Technology
ACKNOWLEDGEMENT
 This work is a result of inspiration, support, guidance, co-operationand facilities that were extended to us at their best by persons at alllevels. We feel really proud to say that we have worked under theguidance of a helping personality Mr. Irfan Qazi Assistant Professor of the University.We would like to express our gratitude to our teacher for hisencouragement and providing special dedicated time for the work. Wewould also like to thank Mr Abubakar Malik, Admission Officer andMr.Shaquat Mehmood, Officer Records in University of Managementand Information Technology, Lahore for his kind patience to clear ourqueries.We like to thank our Dean of SBE Dr. Sarwar Azhar for providing allthe facilities and working environment in the University. We also liketo thank the entire university faculty who helped us directly orindirectly to complete our work.We also thank the telephone exchange department for helping usregarding queries in Call transfers to different departments’ aspects of the University.Uzma MansoorMuhammad Waqas
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Interactive Voice Response in University of Management & Technology
Abstract
 
Interactive voice response (IVR) systems have been around for sometime to help guide customers to appropriate business units orinformation. However, with the use of Internet technologies andwireless phones on the rise, coupled with the rapid development inthe speech recognition and speech synthesis technologies, new doorsfor voice technology are opening to test demand in the marketplace.What’s more convenient than picking up a phone? One can haveinstant access to the information needed to make business operatemore efficiently. Many businesses are betting that consumers willembrace any technology that provides real-time access toinformation piped through their regular telephone, wireless phone orvoice-connected handheld device.A system in which the input and/or output are through a spoken,rather than a graphical, user interface is what we call as Interactivevoice response system or simply IVR system. The web has made itpossible to access information at the click of the mouse. In recentyears the meaning of what a client has grown from the desktopcomputers to other clients like phones and mobile pieces. This iswhere voice control came in.Analyzing the requirements of the need for implementing the voicesystems, our dissertation work concentrate on proposal oimplementing an interactive voice response in University oManagement and Technology. At the client side it consists of atelephone or cell phone connected to a Public Switching TelephoneNetwork. In the middle tier it consists of voice server equipped withVoIP gateway, which facilitate the users of PSTN to connect to thevoice application that works in the IP network. This voice server
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