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PM1 Written Assignment

PM1 Written Assignment

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Published by Charmof Thereal
questions that the government asked me before i had an interview with them.
questions that the government asked me before i had an interview with them.

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Published by: Charmof Thereal on Jun 07, 2010
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06/07/2010

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Citizen Service AgentService Canada Call CentreRegina, SaskatchewanWritten QuestionsCandidate Name:Competition number:
2008-CSD-EA-MAN-SASK-SC-0154 & 155Please answer the following questions providing specificexamples from your own experience.
Please limit your answers to no more than one type written page per question.
Please return questions electronically to Janice Ingham beforeyour interview.
 
This written test will be used to assess your skills in writtencommunication as well as the Ability/ Personal Suitability inquestion.
Communication 
The ability to express oneself clearly, concisely and openly, both orally and inwriting, to effectively exchange information and ideas with others, and to demonstrateunderstanding, respect and appreciation of others' perspectives.
Conveys ideas and information clearly and concisely.
Demonstrates understanding 
Expresses oneself in a manner appropriate to the audience 
Shares information appropriately 
Written Question 1. Using Technology
Using Technology:
The capacity to use computer technology to ensure a high level of efficiency in accomplishing work.
Can effectively navigate the Internet 
Can use fundamental desktop applications, e.g. word-processing, E-mail and other officeapplications
Task:
Conduct an Internet search to find out Service Canada’s goal. Once youhave found the website with this information:
1.
copy and paste Service Canada’s goal into a Word document2.copy and paste Service Canada’s “Promise to You”
3.
copy and paste the web link to the Service Canada Charter 4.copy and paste the address to mail a feedback form to the Office of Client Satisfaction
5.
Title this document as “Service Canada”6.Save document as Your name and “Using Technology”(ie. John Doe Using Technology)
7.
Attach file along with the other portion of the assignment and send toJanice Ingham.
Response:
 
Written Question 2- Diagnostic Information Gathering
Diagnostic Information Gathering:
The ability to Identify the information needed to clarify asituation, seek that information from appropriate sources, and use skilled questioning to draw out the information needed.
Gets more complete and accurate information, by checking multiple sources.
Identifies optimal information sources.
Knows when to seek expertise to obtain information or to clarify a problem.
Makes effective use of time when gathering information.
Quickly identifies the specific information needed to clarify a situation or to make adecision.
Question: Tell us about the time you felt you were most resourceful ingathering information to deal with a problem or issue.
What was the situation?
Describe the step-by-step process you went through in obtainingthe information.
What were the information sources you used and why?
How did you decide that you had gathered all the informationrelevant to the issue?
What effect did your thoroughness have on the outcome of thesituation?
How was the problem resolved?
Response:

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