Amadeus Vista Basic Reservation Doha

AMADEUS BASIC
AMADEUS
BASIC
Training Manual
June 2009
INDEX
AMADEUS SELLING PLATFORM (AMADEUS VISTA) ..............................................................................................8
INITIATES AMADEUS SELLING PLATFORM ........................................................................................................8
SIGN-IN THE GRAPHIC MODE ............................................................................................................................10
SIGN-IN / SIGN-OUT ON COMMAND PAGE........................................................................................................11
DUTY CODES ........................................................................................................................................................11
SIGN OPTIONS ON COMMAND PAGE............................................................................................................11
MOVE BETWEEN AREAS .....................................................................................................................................12
MOVE BETWEEN WORK AREAS OPTIONS ...................................................................................................12
STATUS OF WORK AREAS ..................................................................................................................................13
OFFICE PROFILE DISPLAY..................................................................................................................................14
AMADEUS HELP ...................................................................................................................................................15
AMADEUS ONLINE HELP OPTIONS ...............................................................................................................16
AMADEUS INFORMATION SYSTEM – (A.I.S)..........................................................................................................17
AMADEUS INFORMATION SYSTEM DISPLAY OPTIONS..............................................................................17
ENCODING AND DECODING ...................................................................................................................................18
ENCODING AND DECODING OPTIONS .........................................................................................................18
CONVERSION............................................................................................................................................................19
CONVERSION OPTIONS..................................................................................................................................21
AMADEUS AIR ...........................................................................................................................................................22
AMADEUS AVAILABILITY .....................................................................................................................................23
AMADEUS SCHEDULE .........................................................................................................................................23
BY NEUTRAL DISPLAY ....................................................................................................................................23
BY DEPARTURE TIME DISPLAY .....................................................................................................................23
BY ARRIVAL TIME DISPLAY ............................................................................................................................23
BY ELAPSED TRAVEL TIME DISPLAY............................................................................................................24
AMADEUS AVAILABILITY / SCHEDULE OPTIONS.........................................................................................24
DIRECT ACCESS.......................................................................................................................................................25
TIME TABLE ...............................................................................................................................................................27
TIME TABLE DISPLAY OPTIONS .........................................................................................................................27
FLIGHT INFORMATION.............................................................................................................................................28
FLIGHT INFORMATION DISPLAY OPTIONS .......................................................................................................28
PASSENGER NAME RECORD .................................................................................................................................29
NAME ELEMENT ...................................................................................................................................................29
SINGLE PASSENGER NAME ...........................................................................................................................29
MULTIPLE PASSENGER WITH SAME SURNAME..........................................................................................30
MULTIPLE PASSENGER WITH DIFFERENT SURNAMES .............................................................................30
PASSENGER WITH INFANT.................................................................................................................................31
INFANT SURNAME SAME AS ADULT ASSOCIATED.....................................................................................31
INFANT SURNAME DIFFERENT WITH ADULT ASSOCIATED ......................................................................31
NAME FIELD OPTIONS ....................................................................................................................................31
SELL SEGMENT ........................................................................................................................................................32
CONTACT...................................................................................................................................................................34
TICKET ARRANGEMENT ..........................................................................................................................................35
RECEIVED FROM ......................................................................................................................................................36
END TRANSACTION .................................................................................................................................................37
IGNORE......................................................................................................................................................................38
CANCELING ...............................................................................................................................................................39
RETRIEVAL ................................................................................................................................................................40
RETRIEVING A PNR BY RECORD LOCATOR ....................................................................................................40
RETRIEVING A PNR BY SURNAME.....................................................................................................................40
RETRIEVING A PNR BY ALPHABET....................................................................................................................40
RETRIEVING A PNR FROM NAME LIST DISPLAY .............................................................................................40
RETRIEVING A PNR BY FLIGHT NUMBER AND NAME .....................................................................................41
RETRIEVING A PNR BY FLIGHT NUMBER .........................................................................................................41
RETRIEVING A PNR FROM LIST OF FLIGHT SEARCH DISPLAY.....................................................................41
2
Amadeus Basic Amadeus Qatar W.L.L
STEPS TO CREATE A PNR ......................................................................................................................................42
STEP 1 – DISPLAY THE AVAILABILITY / SCHEDULE ........................................................................................42
STEP 2- SELL THE AIR SEGMENT/ SEGMENTS................................................................................................42
STEP 3- ENTER THE NAME/NAMES ...................................................................................................................42
STEP 4- ENTER THE CONTACT DETAILS ..........................................................................................................43
STEP 5- ENTER THE TICKET ARRANGEMENT OPTION...................................................................................43
STEP 6- ENTER THE RECEIVED FROM ELEMENT ...........................................................................................43
STEP 7- END TRANSACTION TO SAVE THE PNR.............................................................................................44
OTHER SERVICE INFORMATION(OSI)....................................................................................................................45
SPECIAL SEERVICE REQUEST(SSR) .....................................................................................................................46
SPECIAL SERVICE REQUEST FOR FOID...........................................................................................................46
SPECIAL SERVICE REQUEST FOR PASSPORT (AIPS) ....................................................................................46
FREQUENT FLYER....................................................................................................................................................47
CREATING A FREQUENT FLYER SSR ELEMENT .............................................................................................47
ADVANCE SEAT REQUEST......................................................................................................................................48
BASIC SEAT REQUEST – NON SMOKING..........................................................................................................48
BASIC SEAT REQUEST – SMOKING...................................................................................................................48
SEAT MAP DISPLAY .................................................................................................................................................48
SEAT MAP DISPLAY FROM PNR FLIGHT SGMENT ..........................................................................................48
OPEN FLIGHT SEGMENT .........................................................................................................................................49
ARRIVAL UNKNOWN - ARNK ...................................................................................................................................50
RECONFIRMING SEGMENT.....................................................................................................................................51
OPTION QUEUE ........................................................................................................................................................52
QUEUE TO OWN OFFICE ON TODAY’S DATE ...................................................................................................52
QUEUE TO OWN OFFICE ON SPECIFIED DATE ...............................................................................................52
PRINTING...................................................................................................................................................................53
PRINTING OPTIONS .............................................................................................................................................53
MANUALLY INSERT TICKET NUMBER....................................................................................................................54
MINIMUM CONNECTING TIME.................................................................................................................................55
SPLITING A PNR........................................................................................................................................................56
STEPS TO SPLITING A PNR ................................................................................................................................56
HISTORY ....................................................................................................................................................................57
HISTORY OPTIONS: .............................................................................................................................................57
QUEUES.....................................................................................................................................................................58
DEFAULT QUEUE......................................................................................................................................................58
QUEUE COUNT .........................................................................................................................................................59
QUEUE OPTIONS..................................................................................................................................................59
QUEUE SORTING ENTRIES.................................................................................................................................60
QUEUE DELAY ......................................................................................................................................................60
QUEUE REMOVING ..............................................................................................................................................60
QUEUE IGNORE....................................................................................................................................................60
PLACEMENT IN QUEUE .......................................................................................................................................60
SENDING QUEUE MESSAGE ..............................................................................................................................60
TRAVEL INFORMATION............................................................................................................................................61
AMADEUS FARE QUOTE..........................................................................................................................................62
FARE QUOTE FOLLOW-UP ENTRIES .................................................................................................................62
ITINERARY PRICING ENTRIES............................................................................................................................63
AIS PAGES FOR FARE QUOTE ...........................................................................................................................63
FARE QUOTE DISPLAY - FQD .................................................................................................................................64
FARE QUOTE DISPLAY EXPLANATION..............................................................................................................65
FARE QUOTE DISPLAY OPTIONS ..................................................................................................................68
FOLLOW-UP ENTRIES AFTER FARE QUOTE DISPLAY ...............................................................................69
CURRENCY CONVERSION ENTRIES .................................................................................................................69
RATE OF EXCHANGE...........................................................................................................................................69
EXCESS BAGGAGE CHARGES ...........................................................................................................................69
INFORMATIVE PRICING ...........................................................................................................................................70
JOURNEY TYPE LIMITS............................................................................................................................................70
3
INFORMATIVE PRICING ON COMMAND PAGE......................................................................................................71
INFORMATIVE PRICING MASK ON COMMAND PAGE ..........................................................................................75
PRICING MASK EXPLANATION ...........................................................................................................................76
STOPOVER, TRANSFERS, AND SURFACE IN THE MASK ...........................................................................77
INFORMATIVE PRICING OPTIONS .................................................................................................................78
ITINERARY PRICING.................................................................................................................................................80
PRICING CONDITIONS APPLY FOR ITINERARY PRICING ...................................................................................80
PRICE A PNR .............................................................................................................................................................81
PRICE MULTI-PASSENGERS PNR ......................................................................................................................82
PRICE A PNR WITHOUT CREATING TICKET IMAGE (TST) ..................................................................................83
ITINERARY PRICING OPTIONS.......................................................................................................................84
AMADEUS BEST BUY PRICING ...............................................................................................................................85
AMADEUS BEST BUY ENTRIES...............................................................................................................................85
AMADEUS BEST BUY WITH AUTOMATIC REBOOKING ...................................................................................86
AMADEUS BEST BUY WITH MANUAL REBOOKING..........................................................................................88
AMADEUS BEST BUY TO DISPLAY LOWEST APPLICABLE FARE ..................................................................90
AMADEUS CENTRAL TICKETING ............................................................................................................................91
AREA REPORTIN PLANS / BANK SETTLEMENT PLANS .......................................................................................92
TICKETING AGREEMENT TABLE ............................................................................................................................93
ELECTRONIC TICKET...............................................................................................................................................94
STEPS TO ISSUE AN ELECTRONIC TICKET ..........................................................................................................94
STEP1- CREATE A PNR .......................................................................................................................................94
STEP2 – PRICE AND SAVE THE REQUIRE FARE .............................................................................................94
STEP3- UPDATE THE MANDATORY TICKETING ELEMENTS ..........................................................................94
STEP4- SAVE THE PNR CHANGES.....................................................................................................................95
STEP5- ISSUE AN ELECTRONIC TICKET ...........................................................................................................95
STEPS TO ISSUE NET /MARKET /SELLING FARE TICKET ...................................................................................96
STEP 1 – CREATE A PNR ....................................................................................................................................96
STEP 2- PRICE AND SAVE THE REQUIRE FARE IN THE PNR.........................................................................96
STEP 3 – SAVE THE TICKET RECORD IN THE PNR .........................................................................................96
STEP 4– UPDATE THE TICKETING MANDATORY ELEMENTS ........................................................................96
STEP 5– SAVE THE TICKET RECORD IN THE PNR ..........................................................................................96
STEP 6 – TO VIEW TICKET RECORD (IF NEEDED)...........................................................................................97
STEP 7– ISSUE AN ELECTRONIC TICKET .........................................................................................................97
CRYPTIC ENTRIES TO UPDATE TST / TICKETING FIELDS ..................................................................................98
DISPLAY AN ELECTRONIC TICKET RECORD......................................................................................................100
STATUS INDICATORS OF ELECTRONIC TICKET RECORD ...............................................................................101
VOID / CANCEL AN ELECTRONIC TICKET RECORD...........................................................................................102
STEPS TO VOID / CANCEL AN E-TICKET RECORD ............................................................................................103
STEP 1- DISPLAY AN ELECTRONIC TICKET RECORD...................................................................................103
STEP 2 – TO VOID AN ELECTONIC ETICKET RECORD..................................................................................103
STEP 3- DISPAY AN ELECTRONIC TICKET RECORD.....................................................................................104
STEP 4- DISPLAY QUERY REPORT TO CROSS CHECK THE STATUS.........................................................104
REVALIDATION AN ELECTRONIC TICKET ...........................................................................................................105
STEPS FOR REVALIDATING AN E-TICKET ..........................................................................................................105
STEP 1 – CHANGE THE RESERVATION AS PER REQUIRED DATES: ..........................................................105
STEP 2- DISPLAY AN E-TICKET RECORD : .....................................................................................................105
STEP 3- REVALIDATE AN E-TICKET .................................................................................................................106
STEP 4- DISPLAY REVALIDATED TICKET RECORD .......................................................................................106
REISSUE AN ELECTRONIC TICKET ......................................................................................................................107
STEPS TO REISSUE AN ELECTRONIC TICKET ...................................................................................................108
REISSUE OF UNUTILISED TICKET ...................................................................................................................108
REISSUE OF PARTIALLY USED TICKET ..........................................................................................................120
AMADEUS AUTOMATED REFUNDS ......................................................................................................................133
STEPS TO PROCESS AUTOMATED REFUNDS ...................................................................................................134
STEP 1: DISPLAY REFUND RECORD ...............................................................................................................134
STEP 2: ENTER THE CANCELLATION PENALTY ............................................................................................134
STEP 3: PROCESS THE REFUND .....................................................................................................................134
4
UNUSED ELECTRONIC TICKET REFUND ............................................................................................................135
STEP 1: DISPLAY THE REFUND RECORD .......................................................................................................135
STEP 4: DISPLAY THE QUERY REPORT..........................................................................................................135
PARTIAL/HALF PUBLISHED FARE REFUNDS .....................................................................................................136
STEP 1: DISPLAY THE REFUND RECORD .......................................................................................................136
STEP 2: ENTER THE USED FARE .....................................................................................................................136
STEP 4: DISPLAY TAX PANEL ...........................................................................................................................136
STEP 5: DISPLAY ACTIVE REFUND RECORD .................................................................................................137
STEP 7: DISPLAY QUERY REPORT ..................................................................................................................137
AMADEUS REPORTS..............................................................................................................................................138
QUERY REPORT.................................................................................................................................................138
SUMMARY REPORT ...........................................................................................................................................138
DAILY REPORT ...................................................................................................................................................138
ITEM REPORT .....................................................................................................................................................138
AMADEUS CARS .....................................................................................................................................................139
CAR COMPANY ACCESS LEVELS.........................................................................................................................139
STANDARD ACCESS ..........................................................................................................................................139
COMPLETE ACCESS ..........................................................................................................................................139
COMPLETE ACCESS PLUS ...............................................................................................................................140
DISPLAY CAR LOCATION LISTS - OVERVIEW.....................................................................................................141
BY CITY / AIRPORT CODE .................................................................................................................................141
BY COUNTRY /STATE/PROVINCE CODE .........................................................................................................142
SPECIFYING AN AREA .......................................................................................................................................143
DISPLAY CAR LOCATION POLICY ........................................................................................................................143
DISPLAYING CAR AVAILABILITY AND RATES .....................................................................................................144
SINGLE-COMPANY AVAILABILITY & RATES DISPLAY ...................................................................................144
MULTI- COMPANY AVAILABILITY & RATES DISPLAY.....................................................................................145
AVAILABILITY & RATES DISPLAY FROM A PNR .............................................................................................146
DISPLAYING CAR RATE FEATURES/RATE RULES - OPTIONS .....................................................................147
RATE FEATURES FROM A CAR AVAILABILITY ...............................................................................................147
RATE FEATURES FROM A CAR SEGMENT .....................................................................................................148
SELLING A CAR.......................................................................................................................................................149
SELL FROM A CAR AVAILABILITY ....................................................................................................................150
SELL FROM A CAR LOCATION LIST .................................................................................................................151
DIRECT SELL – LONG SELL ENTRY .................................................................................................................152
AMADEUS HOTELS.................................................................................................................................................153
HOTEL LIST DISPLAY .............................................................................................................................................153
HOTEL LIST DISPLAY OPTIONS .......................................................................................................................153
HOTEL FEATURES DISPLAY .................................................................................................................................153
HOTEL AVAILABILITY / RATES DISPALY..............................................................................................................154
HOTEL AVAILABILITY / RATES DISPLAY OPTIONS ........................................................................................154
MULTI-COMPANY HOTEL AVAILABILITY / RATES DISPLAY ..........................................................................155
SINGLE-COMPANY HOTEL AVAILABILITY / RATES DISPLAY........................................................................156
HOTEL RATES.....................................................................................................................................................156
HOTEL PRICING / FEATURES ...........................................................................................................................156
HOTEL PRICING / FEATURES OPTIONS......................................................................................................156
HOTEL SELL ............................................................................................................................................................157
SHORT SELL ENTRY ..........................................................................................................................................157
SHORT SELL HOTEL OPTIONS ....................................................................................................................157
HOTEL RATE CODES.....................................................................................................................................157
DIRECT / LONG SELL ENTRY............................................................................................................................158
5
AMADEUS CUSTOMER PROFILE ..........................................................................................................................159
CREATE A TRAVElLER PROFILE...........................................................................................................................160
CREATE A COMPANY PROFILE ............................................................................................................................162
EXIT FROM PROFILE MODE OPTIONS.................................................................................................................163
CUSTOMER PROFILE RETREIVAL OPTIONS ......................................................................................................164
ASSOCIATE A TRAVELLER PROFILE TO A COMPANY PROFILE..................................................................165
TRANSFER CUSTOMER PROFILE ELEMENTS TO A PNR .............................................................................166
TRANSFER CUSTOMER PROFILE ELEMENTS TO A PNR OPTIONS........................................................167
CREATE CUSTOMER PROFILE FROM A PNR .....................................................................................................167
OPTIONS USED WHILE DOING A COPY ......................................................................................................168
UPDATING PROFILE...............................................................................................................................................168
DEACTIVATING PROFILE.......................................................................................................................................168
REACTIVATING PROFILE.......................................................................................................................................169
AMADEUS QUICK REFERENCE ............................................................................................................................170
SIGN-N / SIGN-OUT.................................................................................................................................................170
DECODE / ENCODE ................................................................................................................................................170
CONVERSION..........................................................................................................................................................170
HELP.........................................................................................................................................................................170
AMADEUS INFORMATION PAGES ........................................................................................................................171
AVAILABILITY / SCHEDULE /TIMETABLE .............................................................................................................171
FOLLOW-UP ENTRIES FOR AVAILABILITY /SCHEDULE / TIMETABLE..............................................................172
FLIGHT INFORMATION...........................................................................................................................................172
SELL AIR SEGMENT ...............................................................................................................................................172
NAME FIELD ............................................................................................................................................................173
CONTACT FIELD .....................................................................................................................................................173
TICKET ARRANGEMENT FIELD.............................................................................................................................173
RECEIVED FROM FIELD.........................................................................................................................................173
END TRANSACTION ...............................................................................................................................................173
RETRIEVAL PNR .....................................................................................................................................................173
MINIMUM CONNECTING TIME...............................................................................................................................174
FREQUENT FLYER..................................................................................................................................................174
ADVANCE SEAT REQUEST....................................................................................................................................174
OTHER SERVICE INFORMATION - OSI.................................................................................................................174
SERVICES REQUIRED - SSR .................................................................................................................................174
CANCELLATION ......................................................................................................................................................174
CHANGE SEGMENT DATA .....................................................................................................................................175
RETRIEVE HISTORY ...............................................................................................................................................175
REMARKS ................................................................................................................................................................175
REPLCATE PNR ......................................................................................................................................................175
SPLIT PNR ...............................................................................................................................................................175
CLAIM A PNR ...........................................................................................................................................................175
PRINTER AND PRINTING .......................................................................................................................................176
PAST DATE PNR .....................................................................................................................................................176
MANUAL TICKET NUMBER ....................................................................................................................................176
TIMATIC....................................................................................................................................................................177
QUEUES...................................................................................................................................................................177
BANK SETTLEMENT PLAN.....................................................................................................................................177
FARE QUOTE DISPLAY ..........................................................................................................................................177
FOLLOW-UP AFTER FARE QUOTE DISPLAY.......................................................................................................178
CURRENCY CONVERSION ....................................................................................................................................178
EXCESS BAGGAGE CHARGES .............................................................................................................................178
RATE OF EXCHANGE DISPLAY.............................................................................................................................178
INFORMATIVE PRICING .........................................................................................................................................178
ITINERARY PRICING...............................................................................................................................................179
INSERT /UPDATE TST INFORMATION (CRYPTIC ENTRIES)..............................................................................179
INSERT /UPDATE TST INFORMATION (CRYPTIC ENTRIES)..............................................................................180
PRINTING TICKET ...................................................................................................................................................181
DISPLAY AN ELECTRONIC TICKET RECORD......................................................................................................181
VOIDING AN ELECTRONIC TICKET RECORD......................................................................................................181
REFUNDING AN ELECTRONIC TICKET ................................................................................................................181
6
REPRINT AN ITR .....................................................................................................................................................182
DOCUMENT REPORT DISPLAY.............................................................................................................................182
CAR AVAILABILITY..................................................................................................................................................182
CAR LOCATION .......................................................................................................................................................182
CAR LOCATION POLICY.........................................................................................................................................182
CAR RATE FEATURES ...........................................................................................................................................183
CAR TERMS.............................................................................................................................................................183
CAR SELL OPTIONS ...............................................................................................................................................183
CAR MISCELLANIOUS ENTRIES ...........................................................................................................................183
CAR CODES.............................................................................................................................................................183
HOTEL LOCATION LIST DISPLAY..........................................................................................................................184
HOTEL FEATURES / DESCRIPTIONS....................................................................................................................184
HOTEL POINT OF REFERENCE.............................................................................................................................184
HOTEL AVAILABILITY .............................................................................................................................................184
HOTEL PRICING FEATURES..................................................................................................................................184
HOTEL SELL OPTIONS...........................................................................................................................................184
HOTEL MISCELLANIOUS ENTRIES .......................................................................................................................185
HOTEL CODES ........................................................................................................................................................185
CUSTOMER PROFILE.............................................................................................................................................186
CREATE A CUSTOMER PROFILE..........................................................................................................................186
CREATE A CUSTOMER PROFILE FROM A PNR ..................................................................................................186
UPDATE EXISTING CUSTOMER PROFILE ...........................................................................................................186
MODIFY A CUSTOMER PROFILE ..........................................................................................................................186
RETRIEVE A CUSTOMER PROFILE ......................................................................................................................186
CANCEL A CUSTOMER PROFILE..........................................................................................................................186
REACTIVATE CANCELLED PROFILE ....................................................................................................................187
TRANSFER PROFILE ELEMENTS TO A PNR .......................................................................................................187
7
AMADEUS SELLING PLATFORM (AMADEUS VISTA)
Amadeus Selling Platform (Vista) offers you a graphical interface to the Amadeus
system making it easier for you to sell travel, increase your productivity and focus
on delivering great customer service.
Designed using the latest web technology, the intuitive graphical interface enables
both new and expert users to make the most out of the Amadeus system.
Amadeus Vista has been recently renamed Amadeus Selling Platform. All users of
version 2.3P200 upwards will see the new name Amadeus Selling Platform in the
user interface.
INITIATES AMADEUS SELLING PLATFORM

Click on icon on your desktop to browse Amadeus Selling plat form. If your
home page by default for Amadeus Selling platform it will open automatically
otherwise you could type amadeusvista.com at address bar.
To launch your current version of Amadeus Selling Platform (Vista), just click on the
left side on LAUNCH AMADEUS SELLING PLATFORM
System initiates Amadeus selling plat form application
System Response:
8
System Response:
9
SIGN-IN THE GRAPHIC MODE
To sign in to Amadeus, you use a unique code or sign. Your sign is created for you
by your local security administrator who can grant attributes to your sign that
control the functions you are allowed to use and the level of security you are
permitted to have. The security administrator may also set your sign so that you
have to enter a password when you sign in. in this case, after entering your
password, you sign in with your sign and a duty code. The duty code is part of the
security structure in Amadeus.
Fill boxes with your sign-in information
Enter your password in password box
Select at least one work area
Click on icon to sign-in
System Response:
10
SIGN-IN / SIGN-OUT ON COMMAND PAGE
Two type of sign modes use in Amadeus are:
1. Sign in to production mode JI
2. Sign in to training mode JJ
Sign-in in to first available area, enter JI2345XY/GS
Explanation:
JI Sign in transaction code
2345XY Agent sign
/GS Slash followed by the duty code
DUTY CODES
AS Agent sell (travel agents only) PR Programmer
CE Customer engineer RC Space control
GS General sales agent SU Supervisor
PD Pre/post departure agent TR TTY reject agent
For each terminal there are six work areas. When agents share a terminal, each
agent can work independently in a different area. When one agent uses a terminal,
that Agent can use all six work areas. The areas are identified as A, B, C, D, E,
and F.
SIGN OPTIONS ON COMMAND PAGE

Sign-in entry to the first available area: JI 0000AA / GS
Sign-in to work area A : JI A 0000AA / GS
Sign-in to multiple areas: JI A/B/D/F0000AA / GS
Sign-in to all work area: JI * 0000AA / GS
Sign-in with password JI 0000AA/GS – amadeus1
Display the status of work areas: JD
Re-display the Sign-in message: JB
Sign-in to Practice Training: JJ0000AA / GS
Sign-out of the current active area: JO
Sign-out of the specific area: JO B
Sign-out of multiple work areas, with the same agent: JO A/C/F
Sign-out of all work areas: JO *
11
If you have a PNR displayed in a particular area, the system displays the message
PNR Present – please finish or ignore. You must ignore or end transacts the PNR
before you can sign out.
The Amadeus system scans all signed-in terminals at 120-minute intervals. If you
have not performed a transaction on your terminal within the last 120 minutes, the
terminal is automatically signed out.
MOVE BETWEEN AREAS

When you sign in to more than one area, you can move from one to another by
entering JM Followed by the work area you want to Move to. For example: JMB
If you want to move to another area where more than one agent is signed in to the
same Terminal, enter JM and the last two letters of your sign. For example: JMXY
MOVE BETWEEN WORK AREAS OPTIONS

Sign in to another work area: JX C
Move to a specific work area: JMB
Move to a work area by agent Sign: JM AA
Suspend a work area temporarily: JS
12
STATUS OF WORK AREAS
To display Status of the work areas of Sign-In, Enter: JD
System Response:
5897400E DOHQR2900 PSEUDO CITY : AGY
AREA TM MOD SG/DT.LG TIME QCAT ACT.Q STATUS NAME

B-IN TRN AA/SU.EN 24 SIGNED
A-OUT 02M PRD AA/SU.EN 24 SIGNED
C NOT SIGNED
D NOT SIGNED
E NOT SIGNED
F NOT SIGNED
Explanation:
5897400E Terminal number
DOHQR2900 Office id
AGY Pseudo city code as a travel agency
TM Time since last transaction in this area
MOD Mode- PRD for production, or TRN for practice training
SG Last two characters of agent sign
DT Duty code
LG Language code
TIME System time display (24:24hr clock)(12:12hr clock)
QCAT Queue category used for agent sign sorting
ACT Active queue
Q Active category
STATUS Status of Sign-in
NAME Name of the first passenger entered in the PNR.
13
OFFICE PROFILE DISPLAY
Every Amadeus terminal is associated to an office id. The office id is structured as
follows, For Example office id: DOHQR2900
Explanation:
DOH City or airport code for terminal location
QR Corporate code for airline, travel agency, hotel, car, etc…
2 Corporate qualifier code as travel agency
0 - System user airlines 6 - Tour provider

1 - Participating airlines 7 - Surface provider
2,3- Travel agencies 8 - Other provider
4 - Hotel provider 9 - Wholesaler
5 - Car provider
900 Office number
The office profile is the security record which controls many functional features at
office level. An office profile record is attached to each existing office id. Many
transactions check the office Profile for security reasons. To display your own office
profile, enter: PV
To display the office profile for another office, enter:
PV / DOHQR2120 (Office Id) or PV / 65209896 (IATA Number)
“ANC” field of the office profile indicates the office has Authority to
issue tickets.
14
AMADEUS HELP
Online help contains a detailed description of all the entries that can be used in the
Amadeus central system. Online help is intended to provide you with the most up
to-date support in the use of The Amadeus central system. The information it
contains is immediately updated as soon as functional enhancement is made to the
system. You can display help Information any time, even before you sign in to the
system, by entering: HELP or HE
You can also access help in the following ways:

- By Subject index
- By Transaction code
- By Quick path
The main subject index provides quick paths to various subjects. For example, the
fares subject Contains over 20 pages dealing with various aspects of fares. To
access the index for the "Fares” Subject, enter: HE FARES
The index provides a list of all the pages contained in that subject, and how to get
to each page. For Example, to go to the introduction Page, enter: GP INT
You can display help on every transaction code used in the Amadeus system. To
request help for A Transaction, enter: HE (transaction code)
For example: HE FQD
To access help pages, you have a choice of quick path entries, which all begin
with: HE
You can find some of these quick paths listed in the main help index, or in the
alphabetical index, or within a page. For example the quick Paths that can be used
to access help on ticketing are:
HE TICKETING
HE TICKET
HE TIC
15
If you make a mistake in an entry, the system displays an error message. If this
happens, you can Display online help for the transaction Code that you entered
incorrectly by entering: HE/
If your error involves a multiple element entry, Amadeus displays the help page for
the first Transaction code used in the Entry. The information in a help page usually
begins with an example of the basic entry you can use for that application.
A table of contents follows which lists the sections in the page and indicates how to
display them. For example, to move to the section starting on line 106,
enter: MS106
AMADEUS ONLINE HELP OPTIONS

Help on Help : HE HE
Help on a specific transaction: HE NM
Help on a specific topic: HEPNR NAME
Step-by-step instruction for common tasks: HE STEPS
Help on the last transaction entered: HE/
List of updates to online help: HE UPDATES
16
AMADEUS INFORMATION SYSTEM – (A.I.S)
AIS is a central source of reference information available to all Amadeus users.
Some parts of AIS are updated by Amadeus, others by External providers.
You can display AIS pages at any time, even when you are not signed into
Amadeus. If you are working in Amadeus, you can display AIS and then return to
your previous activity.
You can move to the page you want to display by using special short commands
called quick paths. For example, to access the Qatar Airways page enters:
GG AIR QR
To display main index of AIS topic enter: GG AIS
AMADEUS INFORMATION SYSTEM DISPLAY OPTIONS

Display AIS INDEX: GG AIS
Airline in Amadeus: Access Level: GG PCAL ACC
Airline in Amadeus: Function Levels: GG PCAL FUN
List of carriers with origin country: GG PCAL AIR
Amadeus functions supported by a specific airline: GG PCA LH
List of airline having their own AIS pages: GG AIR AIS
Information provided by a specific airline: GG AIR QR
Airline's city information: GG AIR LH NYC
Information about Amadeus Cars: GG CAR
Information on a specific car company: GG CAR ZI
Information about Amadeus Hotels: GG HTL
Information on a specific hotel chain: GG HTL SI
Product announcements in Amadeus: GG NEWS
Weather forecast for a specific city: GG WEA JNB
Information on specific Airport: GG APT CDG
Information on a specific country: GG COU QA
Information from a specific Amadeus ACO: GG AMA QA
Information on Amadeus Input & Output codes: GG CODE
17
ENCODING AND DECODING
Amadeus uses codes to represent locations, companies, and equipment in the
entries you use in Amadeus and the displays that are Returned to you .Therefore
you need to be able to interpret the Codes you see and use.
The Encode and Decode transactions allow you to:

1- Display the code for a full name that you enter
2- Display the full name for a code that you enter
3- In some cases, display a full list of codes
You can encode and decode:

Locations (Countries, Cities, States)
Companies (Airlines, Cars, Hotels, Rail)
Equipment (Cars, Aircraft)
To Encode an IATA Name: DAN (IATA Name)
Examples: DAN London
DAN Heathrow
To Decode an IATA Code: DAC (IATA Code)
Examples: DAC LON
DAC LHR
ENCODING AND DECODING OPTIONS

Encode for Location: DAN RIYADH
Encode/Decode a country: DC QATAR
Encode/Decode a state: DNS WASHINGTON
Encode/Decode an airline: DNA EMIRATES
Encode/Decode an aircraft: DNE 747
Encode/Decode a Hotel: DNH MARRIOTT
Encode/Decode a car company: DNC AVIS
Decode City/Airport from three letters code: DAC LAX
List all Airports for City: DB NYC
Decode an airline 2 letter code: DNA GF
Decode an airline number: DNA 072
List the states for a country: DNS US
Nearest Ten Airports DAN CHICAGO/N
Location start with letter ‘’A’’ in a country DAN A /FR
18
CONVERSION
You can add, multiply, subtract, and divide, as follows:
TO DO THIS SYMBOL EXAMPLE
Add ; DF120;25
Subtract - DF 30-20
Multiply * DF 30*3
Divide / DF 20/2
You can calculate the base fare, total fare, or sales tax by adding a percentage to
the base fare, or subtracting a percentage from the total. For both adding and
subtracting, the entry is the same: DF370P10
You can use the DD transaction as:

A calendar: To display days of the week, dates, and the number of days between different dates.
A clock: To display the time at different locations, time differences, and elapsed Flight times.
To display the day of the week for a specific date in the current year, enter,
for example: DD31DEC
System Response:
MON31DEC07
To display the day of the week for a specific date in another year, specify the year,
Enter: DD 02FEB 05
System Response:
WED02FEB05
To display the system date, enter: DD
System Response:
System Time is 0946/0946A on THU15MAR07
You can display the following times:

1- The current time for anywhere in the world
2- The time difference between any two locations
3- The time in one city relative to another
4- The elapsed flying time between two cities
19
Current time in another city and difference between that city and your own,
Enter: DD LON
Time in another city compared to a specified time to another city,

Enter: DD LON1800/NYC
To display the elapsed flying time between two cities, enter for example:
DD PAR1335/LAX1720
Explanation:
DD Transaction code
PAR Code for city of departure
1335 Departure time
/ Separator
LAX Code for city of arrival
1720 Arrival time
To display the date for a specific city, enter, for example: DD SYD
System Response:
SYD Time Is 2049/ 849P on FRI16MAR07
SYD is 10HRS 00MIN Later
To display a date a specified number of days after a given date, enter, for example:
DD 25JAN/30
System Response: U
SAT24FEB07
To display a date a specified number of days before a given date, enter, for example:
DD 25FEB/- 30
System Response:
FRI26JAN07
You can combine the last two entry types to calculate a series of dates before and/or after
the Specified date. For example, enter: DD 18FEB/-7/7/30
System Response:
SUN11FEB06/SUN25NOV06/TUE20MAR06
20
To display the number of days between two dates, enter, for example: DD 14JUL/25DEC
System Response:
164
CONVERSION OPTIONS
Calculate Percentage: DF 950 P 10
Calculate time Difference between two Cities: DD PAR/NYC
Time for Specific City: DD SYD
Compare Two Cities Time: DD NYC1800/LON
Number of Days after Date: DD 12DEC/27
Number of Days before Date: DD 12DEC/-14
Day of the week for the Date: DD 25DEC
21
AMADEUS AIR
Amadeus Air provides airline Schedule and availability information for flight that
have seats available for sale. Availability and schedule displays contain flights for
airlines that have a sales agreement with Amadeus.
Airlines can have the following access levels with Amadeus:

/ Amadeus Access: both Amadeus access update and Amadeus access sell.
: Amadeus Access update: provides real-time schedule updates and, when

Numeric Availability' is supported, last Availability from Amadeus principal
displays.
. Amadeus Access Sell: fully secured sale (HK) for each seat.
* Direct Access:: real-time link to airline system to display accurate

availability
(Blank) Standard Access: flight availability and schedules updated weekly. Message
sent to Airline at end of transaction.
22
AMADEUS AVAILABILITY
An Amadeus availability display shows all flights with at least one seat available for
sale or Waitlist, for all airlines which have sales agreement with Amadeus. Based on
the transaction code and parameters you use to request the display.
AMADEUS SCHEDULE
An Amadeus schedule display shows all flights operated by all airlines who submit
schedule Information to Amadeus, for airlines that have a sales agreement with
Amadeus, availability status codes are shown for each class of service, regardless
of whether seats are Available, availability Status codes are shown for each class of
service, regardless of whether seats are available. The schedule display also shown
flown flights availability and schedule displays include flights up To 361days in the
future (less for some airlines) And up to 3 days in the past are stored in the
system. Flights in the past are shown in an availability display without availability
status Codes.
The Transaction code for a neutral availability is (AN) or neutral schedule is (SN).
To request A different type of display, replace AN or SN with any of the following:
AA or SA For A display by arrival time
AD or SD For A display by departure time
AE or SE For A display by elapsed travel time
BY NEUTRAL DISPLAY
A neutral display (AN or SN) shows flights departing up to one hour before the
departure time you specify. If you do not specify A time, the display includes
flights departing up to one hour before The current time (for the current date) or
flights departing from 0000 (midnight) on The day of departure (for a future date).
BY DEPARTURE TIME DISPLAY

A display by departure time (AD or SD ) shows flights in order of departure and starts with
flights departing up to one hour before the time you specify. If you do not specify a time, the
display starts with flights departing up to one hour before the current time (for the current date)
or flights departing from 0000 (mid night) on the day of departure (for a future date).
BY ARRIVAL TIME DISPLAY

A display by arrival time (AA or SA ) shows flights in order of arrival and starts
with flights arriving up To one hour before the time you specify. If you do not
specify a time, the display starts with flights arriving up one hour before the current
time (for the current date) or flights arriving from 0000 (Mid night) on the day of
arrival (for a future date).
23
BY ELAPSED TRAVEL TIME DISPLAY
A display by elapsed travel time (AE or SE ) shows flights in the order
determined by the following calculation: the actual elapsed flight Time (including
stopover and connecting time) plus the time between the departure time you
specify and the actual departure time of the flight. For example: Assuming you
specify a departure time of 1600, the following table shows the order in which four
flights would appear on the availability or schedule display.
------------------------------------------------------------------------
! Flight ! Elapsed ! Elapsed time ! Display !
! Departs ! Flight time ! From 1600 ! Order !
--------------------------------------------------------------------------------
! 1630 ! 5hrs 45min ! 6hrs 15min ! Second !
! 1700 ! 5hrs ! 6hrs ! First !
! 1800 ! 4hrs 30min ! 6hrs 30min ! Third !
! 1900 ! 4hrs ! 7hrs ! Fourth !
---------------------------------------------------------------------------------
The order of flights described below applies to all types of availability and schedule
display for European Union regulations except USA.
1.Non-stop flights, by departure time (earliest to latest)
2. Direct flights, by elapsed flight time (shortest to longest)
3. Flights with an equipment change en route and connections by elapsed flight
time
Two and three segment connections, online connections, and interline connections
are not sorted. European Union regulations apply in most Amadeus market except
the US ACO.
AMADEUS AVAILABILITY / SCHEDULE OPTIONS

To request an availability or schedule display
For One-way routing AN 11JUL DOHDXB
SN 11JUL DOHDXB
For Specific Time, AN 11JUL DOHDXB 0900
SN 11JUL DOHDXB 0900
For Specific Carrier, AN 11JUL DOHDXB / A QR
SN 11JUL DOHDXB / A QR
For Specific Class, AN 11JUL DOHDXB / C F
SN 11JUL DOHDXB / C F
For Specific Cabin, AN 11JUL DOHDXB / K F
SN 11JUL DOHDXB / K F
For Specific Transit point (Via), AN 11JUL DOHDXB / X AUH
SN 11JUL DOHDXB / X AUH
Combination, AN11JUL DOHDXB 0900/ X AUH / A GF / C F
SN 11JUL DOHDXB 0900/ X AUH / A GF / C F
24
DIRECT ACCESS
Direct access provides you with direct access to the reservation systems of major
airlines. Using standard Amadeus entries, you can obtain current information on
availability of seats through a real Time link between Amadeus and the airline. By
accessing the airline's reservation system directly, you can see the last seat
available on a flight, without the airline rejecting the booking after end transaction.
Flights can be sold even if they are on request, or show a waitlist status on other
types of Amadeus display. You can see up to maximum of 26 classes of service in a
direct access display. All Amadeus users can directly access the inventory systems
of the Airlines that have a direct access agreement with Amadeus. Link between
Amadeus and the airline inventory system for 3-minutes only. When you know that
the airline has a direct access agreement with Amadeus, enter the number 1
Followed by the two-letter airline code.
You can only use the availability-by-departure time (AD) Transaction code. Enter,
for example: 1EKAD12SEPDOHDXB or
Display Amadeus availability and apply change entry for specific line number of
airline required. For example EK846 on line number 4 of Amadeus Display Screen,
Enter: ACL4
System Response:
21 EK842 F9 Y9 B9 Q9 K9 DOH DXB 0940 0940 0 777
V9 T9 H9 S9
22 EK844 F9 Y9 B9 Q9 K9 DOH DXB 1300 1300 0 777
V9 T9 H9 S9
Direct Access Availability Starts with Line 21
Scrolling entries are used to request additional displays within the same period of
availability or schedule display.
MD or MB Moves To A Subsequent Screen
MU or MT Moves To A Preceding Screen
MD Move Down
MB Move Bottom
MU Move Up
MT Move Top
MN Moves Next Day
MY Moves Previous Day
MPAN Redisplay Last Availability cleared Screen
MPSN Redisplay Last Schedule Cleared Screen
25
Modifications to a current display can be made by entering the transaction code for
change – AC (availability change) or SC (schedule change) combined with the new
information for the area to be modified. Multiple changes can be combined in a
single transaction, If they are entered in the following sequence:
Date Period AC 15JUN or SC 15JUN
Only Origin City AC MUC or SC MUC
Only Destination City AC //MIL or SC //MIL
City Pair AC MUCMIL or SC MUCMIL
Specific Carrier AC /AEK or SC /AEK
After 2 Days AC2 or SC 2
Before 3 Days AC -3 or SC -3
26
TIME TABLE
Timetable displays can be requested using the following transaction codes:
TA By Arrival Time Order

TD By Departure Time Order
TE By Elapsed Time Order
TN By Neutral Order
TIME TABLE DISPLAY OPTIONS

Weekly timetable TN DOHCAS
Weekly timetable from specific date TN01JULDOHCAS
Weekly timetable for specific carrier TNDOHCAS/AQR
27
FLIGHT INFORMATION
FLIFO is flight information stored and displayed in Amadeus. It provides the most
up-to-date planned and operational information about a particular flight both before
and after departure. The information available in FLIFO is provided to Amadeus by
the airline.
Flight information is available for airlines that have a sales agreement with
Amadeus. If you request FLIFO for a flight operated by another Airline, the system
displays an error message telling you that flight information is not available.
You can display FLIFO by specifying the flight number, or with short-cut entries
from the PNR, Availability, or Schedule displays. This entry is used to display the
latest known operational details of the flight.
To request flight information for a specific flight today, enter,

for example: DO QR620
For a specific date, enter for example: DO QR620/12JUL
FLIGHT INFORMATION DISPLAY OPTIONS

From availability / schedule displayed: DO2
From PNR segment: DO2
By Flight Information DOBA124/12JAN
28
PASSENGER NAME RECORD
A passenger name record (PNR) contains the details of a passenger's reservation,
and other information related to passenger’s trip. Each PNR consists of a collection
of information items called elements. A PNR can contain a maximum of 999
elements but it must contain the following five mandatory elements:
- Name element A passenger name
- Itinerary element A booking for a flight or other service
- Contact element A telephone number, or contact information for the person

making the booking
- Ticketing element An indication of the arrangements for issuing a ticket for

the booking
- Received from element The Name of the person who has mad the booking
After you have entered the five mandatory elements, you can use an end
transaction entry to file the record in The Amadeus central system. When a PNR is
filed in the system, it is assigned a six- character code called a record locator which
you can use to retrieve The PNR
NAME ELEMENT
The Name Entry Is Used:
- To Insert Names for Individual Passengers into A PNR during Creation
- To Add Individual Name Elements for a Group
At least one name element is mandatory for the creation of a PNR and to end
transaction on a retrieved PNR.
SINGLE PASSENGER NAME

To enter a name element for a single passenger, you enter the transaction code NM
followed by followed by the passenger's surname, a slash, and the given name or
initial. You can also add a title, preceded by a space. NM1ALNASSAR/JAFFER MR
System Response:
1. ALNASSAR/JAFFER MR
Note: The surname must contain a minimum of two characters and can contain up
to 59Characters. The system uses the passenger type codes for fare pricing and to
create OSI or SSR elements that identify the status of certain passengers.
29
In general, you can enter only one type code per passenger. The exceptions are the
infant and id codes, which you can combine with other type codes. You enter the
passenger type code between parentheses immediately after the first name or title.
Here is an Example Entry: NM1JONES/TOM(YTH)
The passenger type code YTH indicates that the passenger is a youth.
For child passengers between the ages of 2 and 11, you must use the type code
CHD. When you enter CHD , the system generates an SSR element to inform the
airline that the passenger is a child and is to be treated accordingly, enter, For
example: NM1ALEMADI/YASIN(CHD /01JAN06)
System Response:
1. ALEMADI/YASIN(CHD/01JAN06)
2 SSR CHLD LH HK1 01JAN06
MULTIPLE PASSENGER WITH SAME SURNAME

If several passengers with the same surname are travelling together, then you only
need to enter the surname once. This is useful for Family parties, etc.
Enter NM followed by the number of passengers sharing the surname, followed by

a slash and the given name and title of each Passenger, with each passenger
separated by a slash.
For example, enter: NM3ALNASSAR/JAFFER MR/MARIYUM MRS/NOORA MISS
System Response:
1.ALNASSAR/JAFFER MR 2.ALNASSAR/MARIYUM MRS 3.ALNASSAR/NOORA MISS
MULTIPLE PASSENGER WITH DIFFERENT SURNAMES

Multiple surnames, with the individual passenger name for each, can be entered in
a single entry. The transaction code NM is required only at the beginning of the
entry or we can enter multiple surnames with using; in the end of every title.
Entry: NM1ALSAAD/BADER MR 1ALNASSAR/JAFFER MR

or
NM1ALSAAD/BADER MR ; NM1ALNASSAR/JAFFER MR
System Response:
1.ALNASSAR/JAFFER MR 2.ALSAAD/BADER MR
30
PASSENGER WITH INFANT
There is a special passenger type code (INF) for infants travelling with an adult
passenger. This type code is exceptional as it is entered with the accompanying
adult passenger.
INFANT SURNAME SAME AS ADULT ASSOCIATED

Entry: NM 1ALEMADI/NOORA MRS(INF/ NASREEN/16JUN09)
System Response:
1.ALEMADI/NOORA MRS(INF/NASREEN/16JUN09)
3 SSR INFT QR NN1 ALEMADI/NASREEN 16JUN09/S2
INFANT SURNAME DIFFERENT WITH ADULT ASSOCIATED

Entry: NM 1ALEMADI/NOORA MRS(INF ALNASSAR/NASREEN/16JUN09)
System Response:
1.ALEMADI/NOORA MRS(INFALNASSAR/NASREEN/16JUN09)
3 SSR INFT QR NN1 ALNASSAR/NASREEN 16JUN09/S2
NAME FIELD OPTIONS

Single Passenger: NM1ALKULAIFI/ALI MR
Multi Passengers, same surname:NM2ALKULAIFI/ALI MR/NORA MRS
Multi Passenger with different surname:
NM1ALKULAIFI/ALIMR; NM 1ALKULAIFI/NORSMRS
Child Passenger: NM1ALKULAIFI/JAFFERMR(CHD/16JUN06)
Infant, same surname as Adult:
NM1ALKULAIFI /NORA MRS (INF/NASIR/16JUN09)
Infant, different surname as Adult:
NM1ALKULAIFI/NORAMRS (INFALNAIMI/NASIR/16JUN09)
31
SELL SEGMENT
An itinerary element can be a flight, hotel, car or ground transportation element.
Each individual itinerary element is called segment. A PNR can contain up to99
itinerary elements in the PNR, the itinerary element follow the Name, and are
number consecutively.
- Direct sell (long entry)
- Sell from availability (short entry)
Each time you make a sell entry, the system displays the response as an element in
the PNR with the appropriate action code for the Airline’s sales agreement with
Amadeus. When you know all the details for a specific flight, you can book a seat
using a long sell entry. A long sell entry is also called a direct sell entry. The long
sell entry does not refer to an availability or schedule.
SSQR001B10DECDOHLHR4 or SSQR001B10DECDOHLHRNN4
Explanation
SS Segment Sell Transaction Code
QR001 Airline Code and Flight Number
B Class of Service
10DEC Departure Date
DOHLHR Origin and Destination Airport Codes
4 or NN4 Number of Seats Requested
When you have availability or schedule display on your screen, you can make a
short Sell segment entry directly from the display.
32
The availability display below illustrates the short sell Entry:
** AMADEUS AVAILABILITY - AN ** LHR HEATHROW.GB 98 SU 12DEC 0000
** ** IC/HI/CP ** ** GR8 RATES AT SELECTED LONDON HOTELS **
** ** ALL RATES IN GBP*PER ROOM/PER NIGHT ** >GGHTL6CNEWS
1 QR 005 F6 A5 J9 D9 I0 Y9 B9 /DOH LHR 3 1150 1640 0/332 7:50

L9 Q9 K9 T9 V9 W9 H0
2 QR 001 F9 A9 J9 D9 I0 Y9 B9 /DOH LHR 3 1300 1750 0/332 7:50
L9 Q9 K9 T9 V9 W0 H0
To sell one F class seat for QR001, Enter: SS 1F2
Explanation
SS Segment Sell Transaction Code
1 Number of Seats
F Class of Service
2 Availability or Schedule Line Number
Here are some examples of entries you can make when you want to book
connecting flight in a different class of service:
1- Book 3 seats in M class on the first segment and C class on the second segment,
both segments on line 4 of availability display, Enter: SS3MC4
2- Book 3 seats in M class on the first segment, C class on the second segment and
F class for third segment, all segments on line 4 of an availability Display,
Enter: SS3MCF4
33
CONTACT
A PNR must include a contact element (to indicate where passengers can be
contacted) before you make an end of transaction during PNR creation or after PNR
retrieval. Every passenger in the PNR must be covered by a contact element. A PNR
can contain a maximum Of 127 contact elements & the contact element consists of
the transaction code AP, followed by 1-90 characters of free-flow text. For example,
Enter: AP DOH 4667579 – H
Explanation
AP Contact Transaction Code
DOH City code of the Telephone Number
4667579 Telephone Number
-H Dash, followed by the telephone location indicator
In addition to telephone contact elements, you can enter e-mail contact elements.
For e-mail: APE- abc@abc.com
34
TICKET ARRANGEMENT
A ticketing arrangement element, also referred to as a TK element must be
included in the PNR to indicate the status of the ticket Issuance for all passengers
in the PNR. The ticket arrangement element must be present in a newly created or
retrieved PNR before end of transaction is accepted by the system. The maximum
number of active ticketing arrangement elements for each PNR is 127.
Basic entry for ticket arrangement: TKOK
Where TK is transaction code for ticket arrangement
OK Tickets have been issued (no queue placement)
TL Ticket time limit is used to request ticket issuance on a specific date and time,
and in your office or in another location. Automatic queue placement to queue
8, Category C1.
XL This identifier enables the itinerary to be automatically cancelled when the

date entered in the TK Element is reached. THE system automatically cancels
the Itinerary (XI) and ends transaction (ET). The cancellation takes place at
local date and time.
35
RECEIVED FROM
The received from (RF) element indicates who has instructed you to make or
update a reservation. The RF Element is mandatory. After you create or modify a
PNR, you cannot file the PNR unless an RF element is Present. The RF element only
appears in the PNR during the current session and is recorded in PNR history when
the PNR is filed at the end of transaction.
The basic received from entry consists of the transaction code RF followed by the
name of the responsible person. You can enter the name in any format. The RF
element can contain a maximum of 69 characters, including spaces.
Basic Entry for Received From: RF MR ALNASSAR
Explanation
RF Received from transaction code
MR ALNASSAR Free flow text
36
END TRANSACTION
When you have entered the five mandatory elements to create a PNR, you must
end transaction to the record in the system. To file and close the PNR, enter: ET
System Response:
END OF TRANSACTION COMPLETE - (6- Character Record Locator)
To end transaction and redisplay the PNR on your screen, enter: ER
With one entry you can end transaction and change advice codes in the PNR. This
entry changes advice codes in the Air, Hotel, Car, and auxiliary segments, and SSR
elements.
Elements that contain the codes NO, UN, and UC are transferred to the history
section of the PNR. In addition, associated elements, such as the FA or FB element,
are updated or removed from the PNR as appropriate. Enter: ET K
With one entry you can end transaction and change advice codes, and redisplay the
PNR. This entry changes advice codes in the Air, Hotel, Car, and auxiliary
segments, and SSR elements.
Elements that contain the codes NO, UN, And UC are transferred to the history
section of the PNR. In addition, associated Elements, such as the FA or FB element,
are updated or removed From the PNR as appropriate. Enter: ER K
Note:
Please cancel all ‘’ HX ’’ segments from the Amadeus PNR.
If failed to remove ‘’ HX’’ segments from the PNR, airline may
raised the ADM’S to travel agency.
37
IGNORE
The ignore entry disregards all entries made during the current PNR session. During
PNR creation, the ignore entry removes any record of the PNR from the system.
Any entries that are on the screen remain until the screen is cleared.
Basic entry: IG
System Response:
-IGNORED- For a newly created PNR
-IGNORED-ABC123 For a retrieved PNR
When you want to ignore current updates to an existing PNR and have the PNR redisplay
on your screen in its original form without any modification, enter: IR
38
CANCELING
PNR elements are divided in to three categories:
- Name Elements
- Flight Segments
- Other
You make the cancel entry (XE) to move single or multiple active elements from the
face of a PNR to PNR history. When you cancel an itinerary element, a message is
sent to the vendor(Air Line, Car, Hotel, etc.).
To cancel Element on line 2 , enter: XE 2

You make the cancel itinerary entry (XI) to cancel all active itinerary elements of
the PNR: XI
You cancel Seat request element on the line 6: SX6
39
RETRIEVAL
The retrieve PNR transaction is used to retrieve and display an active PNR or to
redisplay a PNR during the current session.
A travel agency can retrieve:

- All PNRS for which the agency or another office defined by security has
responsibility
- Containing PTAS that it created
- That other offices in the same chain created
RETRIEVING A PNR BY RECORD LOCATOR

All agents can retrieve PNRS for which they are responsible, or for which an EOS
agreement is in place, by entering: RTW4RQL4
Explanation
RT Transaction Code
W4RQL4 Record Locator
RETRIEVING A PNR BY SURNAME

This entry is limited to the office with responsibility for the PNR. For an exact
search, enter the full name. For example: RT/SMITH/J
Explanation
RT Transaction Code
/SMITH/J Slash followed by name or group name
RETRIEVING A PNR BY ALPHABET

Retrieve PNR For Partial Name or Alphabet, Enter: RT/S
Explanation
RT Transaction code
/S Slash followed by partial name or alphabet
RETRIEVING A PNR FROM NAME LIST DISPLAY

To display a PNR from a list displayed by another retrieval entry, enter: RT 2 (2 Is
the Reference Number)
To redisplay the list before or after modifying the displayed PNR, enter: RT 0
40
RETRIEVING A PNR BY FLIGHT NUMBER AND NAME
To Display a PNR by Flight Number and Name,
Enter: RTQR001/23DEC-ALNASSAR
Explanation
RT Retriever transaction code
QR001 Flight number
/23DEC Slash followed by date
-ALNASSAR Dash followed by passenger name
RETRIEVING A PNR BY FLIGHT NUMBER

The PNRS that have been created for a specific flight on a specified date. Only the
PNRS that you are allowed to retrieve individually appear in the list. To list all PNRS
for A flight on a Specific date, enter the date after the flight number. For example:
LM/BA902/10JUN/LHRFRA
Explanation
LM Transaction Code
/BA902 Slash followed by the airline code and flight number
/10JUN Slash followed by the date
LHRFRA Origin and Destination Airport codes
RETRIEVING A PNR FROM LIST OF FLIGHT SEARCH DISPLAY

You can retrieve A PNR from A search by flight display using the transaction code LM
followed by the line number for the PNR in the Display, for example: LM 002
To redisplay the search by flight display, enter: LM 0
41
STEPS TO CREATE A PNR
Following are the steps to create a PNR.
STEP 1 – DISPLAY THE AVAILABILITY / SCHEDULE

Entry: AN15JUNDOHDXB - or – SN15JUNDOHDXB
System Response:
AN15JUNDOHDXB
** AMADEUS AVAILABILITY - AN ** DXB DUBAI.AE 130 FR 15JUN 0000
1 QR 102 F9 P9 A5 Y9 B9 L9 M9 /DOH DXB 1 0050 0255 E0/320 1:05

Q9 K9 H9 V9 T9 W9
2 EK 848 F4 A4 J4 C4 Y4 W4 M4 DOH DXB 1 0345 0545 E0/332 1:00
B4 K4 Q4 H4 L4 T4 V4
3 QR 100 F9 P9 A0 Y9 B9 L9 M9 /DOH DXB 1 0755 1000 E0/320 1:05
Q9 K9 H9 V9
4 EK 842 F4 A4 J4 C4 Y4 W4 M4 DOH DXB 1 0945 1145 E0/332 1:00
B4 K4 Q4 H4 L4 T4 V4
STEP 2- SELL THE AIR SEGMENT/ SEGMENTS

Sell the Air segment / segments from the availability display, For Example:
Sell ‘’3’’ seats on ‘’EK848’’ (Line Number 2 of availability display) in ‘’V’’ class.
Entry: SS3V2
System Response:
RP/DOH1A0980/
1 EK 848 V 15JUN 5 DOHDXB DK3 0345 0545 15JUN E 0 332 M
NON SMOKING FLIGHT LEG
SEE RTSVC
STEP 3- ENTER THE NAME/NAMES

Single Name: NM1ALNASSAR/KHALIFA MR
Same Family Name for 2 Passengers: NM2 ALNASSAR/KHALIFA MR/MARIAM MRS
Child Name: NM 1ALNASSAR/THAMER MR(CHD/01JUN03)
Infant Family Name as Adult:
NM1ALNASSAR/MARIAM MRS(INF/NOORA/16JUN09)
Infant Family Name different from Adult:
NM1ALNASSAR/MARIAM MRS(INFSHEIKHA/NOORA/16JUN08)
System Response:
RP/DOH1A0980/
1.ALNASSAR/THAMER MR(CHD/01JUN03)
2.ALNASSAR/MARIAM MRS(INF/NOORA/16JUN09) 3.ALNASSAR/KHALIFA MR
SEE RTSVC
5 SSR INFT EK NN1 ALNASSAR/NOORA 16JUN09/S4/P2
6 SSR CHLD LH HK1 01JUN03
42
STEP 4- ENTER THE CONTACT DETAILS
Telephone contact of passenger: AP DOH 4667579 B C/O ZAFAR
Travel Agency Contact: AP (Press ENTER key)
E-mail contact: APE-abc@abc.com
System Response:
RP/DOH1A0980/
SEE RTSVC
5 AP DOH 4667579 B C/O ZAFAR
6 APE ABC@ABC.COM
STEP 5- ENTER THE TICKET ARRANGEMENT OPTION

Ticket arrangement, No Time Limit: TKOK - OR -
Ticket arrangement, With Time Limit: TK TL10JUN/1200
System Response:
RP/DOH1A0980/
SEE RTSVC
6 APE ABC@ABC.COM
7 TK OK05FEB/DOH1A0980
STEP 6- ENTER THE RECEIVED FROM ELEMENT

Received from (contact person’s name): RF KHALIFA
System Response:
RP/DOH1A0980/
RF KHALIFA
1.ALNASSAR/THAMER MR(CHD/01JAN03)
2.ALNASSAR/MARIAM MRS(INF/NOORA/16JAN09) 3.ALNASSAR/KHALIFA MR
6 APE ABC@ABC.COM
8 SSR INFT EK NN1 ALNASSAR/NOORA 16JAN09/S4/P2
43
STEP 7- END TRANSACTION TO SAVE THE PNR
End Transaction to save changes: ET - OR -
End Transaction to save changes and redisplay PNR: ER
System Response:
--- RLR ---
RP/DOH1A0980/DOH1A0980 AA/SU 5FEB07/0832Z ZAEYOT
DOH1A0980/0001AA/5FEB07
1.ALNASSAR/THAMER MR(CHD/01JAN03)
2.ALNASSAR/MARIAM MRS(INF/NOORA/16JAN09) 3.ALNASSAR/KHALIFA MR
4 EK 848 V 15JUN 5 DOHDXB HK3 0345 0545 15JUN E EK/AKTY6F
6 APE ABC@ABC.COM
8 SSR INFT EK HN1 ALNASSAR/NOORA 16JAN09/S4/P2
44
OTHER SERVICE INFORMATION(OSI)
An OSI (other service information) element contains special information regarding
a passenger or passengers in the PNR that is sent to the airlines that appear in the
itinerary. An OSI element is not a service request and does not require confirmation
from the airline.
The mandatory items in an OSI entry are the transaction code OS and the two-
letter code of the airline to which the information is to be sent. If the OSI element
is for all airlines in the itinerary enter YY as A common code.
The entry can contain a maximum of 68 characters. A PNR can contain a maximum
of 127 OSI elements.
Basic Entry: OS QR VIP COMPANY PRESIDENT
Explanation:
OS Transaction code
QR Specified airline specified for the OSI message
VIP COMPANY PRESIDENT OSI text
45
SPECIAL SEERVICE REQUEST(SSR)
An SSR (special service request) is an application to an airline to provide a
particular facility for A Passenger or passengers. A special service request is made
using an SR entry, which generates an SSR element in the PNR and a request
message to the airline or airlines Concerned. A PNR can contain a maximum of 127
active SSR elements.
To Create SSR elements for all flight segments in an Amadeus PNR, you enter SR
followed by a four-character service code. For example request for vegetarian
meal, Enter: SRVGML
For IATA-Meal Codes Enter: HE MEAL CODE
SPECIAL SERVICE REQUEST FOR FOID

To create an SSR for a FOID as a passport number,
Enter SR FOID QR HK1-PP1234567/P1
SPECIAL SERVICE REQUEST FOR PASSPORT (AIPS)

To create an SSR for passport / identity Card information(AIPS):
SR DOCS QR HK1-P-GBR-1234567-USA-04FEB67-M-15DEC09-JACKSON/MICHEL-H/P1
46
FREQUENT FLYER
Many airlines offer frequent flyer programs to passengers who travel often on their
airline. These programs vary from airline to airline, each offering special features to
their frequent flyers. Each frequent flyer is assigned an individual identification
number. Some airlines maintain a database with frequent flyer records in Amadeus
containing the following information:
1- Passenger Family Name and Given Name or Initial

2- Frequent Flyer Identification Number
3- Frequent Flyer Priority Number.
To display the table of airlines that have agreements, enter: VFFD
You can use transactions for frequent flyer passengers:
To display the name of a passenger as it is stored in the frequent flyer database of

an airline, Enter: FFD
To create a name element and enter a frequent flyer SSR FQTV element for mileage
accrual, enter: FFA
If the name element for the frequent flyer has already been entered in the PNR and
you only want to enter the SSRFQTV element for mileage accrual, enter: FFN
CREATING A FREQUENT FLYER SSR ELEMENT
FFN (Airline Code) – (Frequent Flyer Account Number)
This entry creates an SSR FQTV for a name element that is already in the PNR.
When there is more than one name element in the PNR, passenger association is
mandatory in the entry. FFN QR-123456789/P1
Explanation:
FFN Transaction Code
QR Airline code
-123456789 Dash followed by the frequent flyer number
/P1 Slash followed by passenger name element number
Manual Entry: SR FQTV QR-QR123456789/P1
47
ADVANCE SEAT REQUEST
An advance seating request is an application to an airline to reserve specific seating
at booking time for a passenger or passengers. Advance seating request entries can
only be made for flight segments with one of the following status codes -- HK, RR,
KK, TK, LK, SS. A PNR can contain a maximum of 127 seating SSR elements.
BASIC SEAT REQUEST – NON SMOKING

To make a basic request for a non-smoking seat, enter: ST
BASIC SEAT REQUEST – SMOKING

To make a basic request for a smoking seat, enter: ST /S
To specify a preferred part of the aircraft, add one or more of the following
area codes
W Window
A Aisle
B Bulkhead
To request smoking window, enter: ST /S/W

To request specific seat number, enter: ST /R/12A
SEAT MAP DISPLAY

The display seat map entry shows the layout of the aircraft cabin for a particular
flight and class. This is used to facilitate advance seating requests.
Entry: SM QR001/ F/12MAR DOHLHR
SEAT MAP DISPLAY FROM PNR FLIGHT SGMENT

To display seat map for segment 8, enter: SM8
Explanation:
SM Transaction Code
8 Flight Segment Number
48
OPEN FLIGHT SEGMENT
Enter an open segment, instead of booking an air segment, when you do not know
all the details of a passenger’s flight plans but you still want to complete, price and
ticket the itinerary. In the open segment, you can specify the departure and arrival
cities. If the departure date is specified, it will be printed on the ticket. Flight
number is required for open segment. Entry: SOBAC25NOVLHRJFK
Explanation:
SO Transaction Code
BA Airline Code
C Class of Service
25NOV Departure date (optional).
LHR Departure City
JFK Arrival City
49
ARRIVAL UNKNOWN - ARNK
An arrival unknown segment is an information segment you enter in the PNR to
maintain segment continuity. Arrival unknown means that the method of
transportation from the destination of one segment to the origin of the next
segment is not known or the arrival city of the previous segment does not match
the departure city of the next segment in the itinerary, or the arrival is by
unspecified transport, Entry: SIARNK
If you know the arrival date, you can add this to your entry. SIARNK16MAY
Explanation:
SI Transaction Code
ARNK Arrival Not Known Indicator
16MAY Arrival Date (Optional)
50
RECONFIRMING SEGMENT
You can reconfirm a segment that was originally booked in Amadeus. You can only
use this entry for segments with confirmed status codes. Enter, for example:
Entry: 3/RR
Explanation:
3/ Segment Number, Followed By Slash
RR Status Code for Reconfirmed Segment
Note: Please Check the Line Number before Reconfirm the Segment
51
OPTION QUEUE
The option element is used to place a newly created or retrieved PNR to a specified
office on a specified queue on a specified date.
The option element entry consists of the transaction code op, followed by the
identification of the office where it is to be queued and the date on which it is to be
queued.
QUEUE TO OWN OFFICE ON TODAY’S DATE

ENTRY: OP/FREE TEXT
Explanation:
OP Transaction Code
/FREE TEXT Optional free-flow text, preceded by optional slash
QUEUE TO OWN OFFICE ON SPECIFIED DATE

ENTRY: OP 10APR/FREE TEXT
Explanation:
OP Transaction code
10APR Queuing date
/FREE TEXT Optional free-flow text, preceded by optional slash
52
PRINTING
To print currently displayed PNR or 1st screen on local printer press print screen
button on your key board or press CTRL + P . To print an existing PNR on default
printer, enter the print transaction code WR followed by either an A (All) or
S (Screen).
- WRA Prints the entire PNR
- WRS Prints the first screen of the PNR
The Retrieval Entry: WRA/RT (Entire Currently Displayed PNR - Whole PNR)
WRS/RT (Currently Displayed PNR - 1st Screen)
PRINTING OPTIONS
Display Basic Itinerary IBD
Extended Itinerary IED
Print Basic Itinerary IBP
Print Extended Itinerary IEP
Print Joint Extended Itinerary IEPJ
53
MANUALLY INSERT TICKET NUMBER
The manual E- ticket number (FHE) entry is necessary for either of the following
reasons:
- Tickets have not been issued by the system automatically

- Ticket have been issued automatically but you need to re-enter ticket numbers
When you enter an FHE element, the ticket number is sent automatically to the
airlines in the itinerary that have agreed to receive them.
If the airline in your itinerary does not support automatic ticket number
transmission, you must send the ticket number to the airline manually or call
airline. For example: FHE INF 0051234567890-91/S3-7/P2
Explanation:
FH Transaction code
E Electronic ticket indicator
INF Passenger type indicator (PAX or INF) (optional)
005 Three-digit airline code
1234567890 Ten-digit document number.
- 91 Hyphen and last two digits of the last
/S3-7 Segment association (if applicable)
/P2 Single passenger association (if more than one Passenger)
54
MINIMUM CONNECTING TIME
The DM transaction shows the minimum time passengers must allow making a
connection between flights at an airport or city. For information about connections
between terminals and airports at a multi-airport city, enter DM followed by the
City Code and (Optionally) a date. DM LON –or- DM LON /15DEC08
For Example: DM CDG
System Response:
CDG Standard Minimum Connecting Times
CDG-CDG FROM - TO
D/D D/I I/D I/I
CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
1- 115 115 115 115
2A- 115 115 115 115
Explanation:
D/D Transfer Type - Domestic/Domestic
D/I Transfer Type - Domestic/International
I/D Transfer Type - International/Domestic
I/I Transfer Type - International/International
HMM H = Hours, MM = Minutes
To display the minimum connection times between two airports, include both
airport codes in your dm entry. For example: DM LGW -LHR
To specify the arrival terminal of the inbound flight, enter, for example: DM CDG
2A
To specify the departure terminal of the outbound flight, add a dash (-) before the
Terminal number. Enter, for example: DM CDG -2B
To specify both arrival and departure terminals, enter: DM CDG 2A -2B
To display the connection times that apply between flights of two specific airlines at
a specific airport, include the Airline and airport codes in your dm entry as follows:
DM AF / CDG / LH
55
SPLITING A PNR
If you want to modify A PNR that has already been stored, you will need to split it.
As the word split implies, you then create two separate PNRS, the original or parent
PNR, and the associate PNR.
You split a PNR when you wish to rebook a separate itinerary for one or more
passengers. In so doing, you separate them from the original PNR, because all
passengers in a PNR must have identical flight itineraries.
The procedure to split a PNR consists of the following steps:
1. Enter the transaction code SP followed by the number of the name element
to be split., To split multiple names, enter the transaction code SP followed
by the individual name element numbers or a range of name element
numbers. The system displays a PNR for the name elements that you have
just split. This PNR is temporarily identified as the *Associate PNR*.
2. Enter a received from element (RF) for the associate PNR.

3. Make the end transaction and file entry (EF) on the associate PNR. The
system displays the original PNR with the temporary identifier *Parent PNR*.
4. Enter a received from element (RF) for the parent PNR.
5. End transaction (ET) on the parent PNR.
STEPS TO SPLITING A PNR

1- SP 3 or SP 3,4
2- RF Zafar
3- EF
4- RF Zafar
5- ET
56
HISTORY
Every PNR that is created in the Amadeus central system has associated historical
information. The historical information is a record of the creation of the PNR and of
any additions, modifications, Cancellations and deletions that are subsequently
made to it. The system updates PNR history at each end of transaction entry.
The PNR header line appears at the top of the history. Subsequently, each activity
in the PNR is listed as a numbered element. The number for each element indicates
when that activity was performed. Activities that are associated with the creation of
A PNR are numbered 000, activities from the first retrieval of the PNR are
numbered 001, from the second retrieval 002, and so on. Each retrieval and set of
modifications is called a step.
For Example:
000 ON/BLAKE S/MS JACKSON M/MR STOYLE D/MR
000 OS/LH 401 F 20SEP 5 JFKFRA LK3 530P 715A+1/NN *1A/E*
000 OS/CAR SK NN1 FRA 20SEP-21SEP ECAR/CF-/NN
000 RF-PAX CR-MUC1A0701 SU 0001AA 28FEB/1009Z
When an element is modified, cancelled or deleted, it appears in history with two

numbers.
Example: 001/003 CS/NW1799M 10DEC 4 MIADEN HK4 1315 1705/KK
The first number (001) indicates the stage at which the item was originally entered
in the PNR. The second number (00303) indicates when the modification,
cancellation or deletion was made.
To display the entire history of the current PNR, without queue history, enter: RH
HISTORY OPTIONS:
You can choose to display a partial PNR History:
RHA Air Segments
RHN Name Elements
RHG General Facts (SR, SK, OS)
RHQ Queue
RHI Itinerary Segments
RLH Record Locator
57
QUEUES
It is very important that you work your queues regularly. You can use queues to do
the following:
- Simplify your work environment
- Organize your workload
- Send PNRS and messages to queues in your office and to branch office queues
- Work on PNRS and messages that require further action
PNRS may require further action for the following reasons:

- Segments, services, options, or seats from a waitlist have not yet been
confirmed.
- The office responsible for the PNR has changed.
- There has been a change in the flight segment.
- There has been a change in the ticketing arrangement.
- The ticketing time limit has expired.
- There has been a change in the group PNR.
Each airline and travel agent is provided with a queue bank for automatic
placement of PNRS and messages.
DEFAULT QUEUE
The Following Queues available in Amadeus:
0 - General
1 - Confirmation
2 - Waitlist Clearance
3 - Options
4 - Responsibility Change
5 - Rates
7 - Schedule Change
8 - Ticketing/Time Limit
9 - Other Airline Control
12 - Expired Time Limit
23 - Request for Reply
25 - Multi list PNRS
26 - Multi list PNRS
80 - Prepaid Ticket Advice
87 - Group PNRS
94 - Message - Customer Profiles
96 - Message - Past Date Records
97 - Message
58
QUEUE COUNT
You can request a queue count display for:
QT - A Queue count for all queues, categories, and date ranges, with active PNRS
or messages.
QTQ - A Summary Queue count for all activated queues.
To start processing queues in the queue bank, enter: QS
You must include the queue number in your entry. You can also include:
A specific category and date range to start processing after making a QS entry,
QUEUE OPTIONS
QV Display a list of PNRS on specific Queue
QN Deletes the PNR / MSG and displays the next one
QI Ignores the PNR / MSG and exits the queue
QD Delays the PNR / MSG to the delay queue and displays the next one
QF Ends transaction on the PNR and exits the queue
ET Ends transaction on the PNR and displays the next PNR
QE Places a PNR/ MSG on queue
QM Places a PNR / MSG on multiple queues
RT Redisplays PNR if screen is cleared
QU Redisplays message if screen is cleared
59
QUEUE SORTING ENTRIES
Specific queue number QS8
Specific queue number and category number QS8C1
Specific queue number, category number, and date range QS8C1D1
QUEUE DELAY
To retain the PNR in the Queue and redisplay next PNR: QD
QUEUE REMOVING
To remove the current PNR or message from the queue, enter: QN
After you make a QN entry, the system displays the next PNR or message. To end
transaction on a PNR before removing it from the queue, use the ET entry instead
of QN.
For message queues only, to remove the current message and exit the queue
enter: QNF
QUEUE IGNORE
To exit the queue, enter: QI
PLACEMENT IN QUEUE
Following options to place the PNR in the Queue
Specific Queue QE40C1
Specific Office QE/DOH1A0980/40C1
SENDING QUEUE MESSAGE

Sending the Message through Queue to Amadeus user:
>QE/DOH1A0980/97 (Use Tab Key for Next Line)
This is a test message from Training Room
Please ignore it………………. Free Flow Text
REGARDS // (Enter)
60
TRAVEL INFORMATION
You can use two different formats to find information in guided mode. You can use
a four-letter Transaction or TI/, followed by the full Word for the information
you need:
TIFV -or- TI/Visa Visa Information
TIFH TI/Health Health Information
TIFA TI/All Visa and Health Information
For Visa Information, Enter: TIFV
System Response:
NA
AR
DE
TR
Explanation:
NA Passenger’s Nationality (Enter a Country Code or City Code in the Country)
AR Alien Residents (Enter the Country Code of Current Residence)
DE Destination Point (s) (Up To Ten Airport Codes)
TR Transit/Transfer Points (Up To Ten Airport Codes)
Note: Move the Cursor with Help of Aero keys and type information as per
field will get Travel information for move down next page Type MDTI.
61
AMADEUS FARE QUOTE
Amadeus Fare Quote entries are divided into two types of transactions:
FQ The Fare Quote transaction display information based on the data contained in
an entry. No PNR requires.
FX The itinerary pricing for specific itinerary a PNR requires.
Transaction code for Display Fare: FQD (No PNR require)

Transaction code for Price Itinerary: FQP (No PNR require)
Transaction code for Price Itinerary and No Ticket
Record / image saved: FXX (PNR require)
Transaction code for Price Itinerary and Ticket
Record / image saved: FXP (PNR require)
FARE QUOTE FOLLOW-UP ENTRIES

Entry Requests PNR Main/Follow-up
FQA IATA rate of exchange No Main entry
FQC Convert currencies No Main entry
FQB Bankers rates No Main entry
FQM Mileage calculation No Main entry
FQO Mileage with published global routes No Main entry
FQX Excess baggage charge calculations No Main entry
FQD Fare display No Main entry
FQS Booking code information No Follow-up entry
FQN Fare note No Follow-up entry
FQK Fare breakdown No Follow-up entry
FQR Fare routing No Follow-up entry
FRM Extra mileage surcharge band No Follow-up entry
FRC Convert fare display amounts to another No Follow-up entry
currency
FQP Informative pricing No Main entry
FQQ Fare components of a quoted fare (after FQP) No Follow-up entry
FQU Calculate fare combinations (after FQP) No Follow-up entry
FQE Encode and Decode corporate contracts
(negotiated fares) No Main entry
FQF Display fare note from fare driven availability No Follow-up entry
FQZ Passenger facility charges information No Main entry
FQL A list of all existing fare request type codes, No Main entry
and passenger type codes
62
ITINERARY PRICING ENTRIES
Entry Requests PNR TST Creation
FXP Itinerary pricing Yes Yes
FXX Itinerary pricing Yes No
FXT Select and stores the fare with the PNR when
multiple fares are offered Yes Yes
(as a follow-up entry after FXP/FXX)
AIS PAGES FOR FARE QUOTE

You can find relevant information for Fare Quote in the Amadeus Information System
(AIS).
Subject Displays
GGFQTRBD General booking code information
GGFQTQRRBD Airline specific booking code information
GGFQTQRRBD Booking code information for a specific airline and a specific
geographical area. The geographical areas are:
GGFQTLHRBDD
GGFQTSKRBDE D Domestic
GGFQTAFRBDI E Europe
I International
GGFQTTAX General Tax information
GGFQTPFC Passenger facility charges information
GGFQTDIS General discount information
HE TAX Summary of tax-related entries
63
FARE QUOTE DISPLAY - FQD
To request a fare display for DOHA and Dubai on Emirates, enter: FQD DOHDXB/AEK
System Response:
FQD DOHDXB/AEK
GF IR LH QR /YY*AC AG AK C6 TAX MAY APPLY
C9 DY D2 E6 FL FP FR F9 GX SURCHG MAY APPLY-CK RULE
G3 G5 HJ HS ID IF IT JD LF
LL LQ L9 PF QU Q7 Q9 RY R3
SP S9 TF TV T7 T9 UK UR UV
U2 VB VK V6 WW XF X3 X5 YC
Y2 ZD ZN ZU 2L 3H 4U 5N 5Q
6B 6G 6P 6Q 6S 7A 7Y 8H 8U
9B 9F 9G
ROE 3.64 UP TO 10.00 QAR
26JUN09**26JUN09/EK DOHDXB/NSP;EH/TPM 236/MPM 283
LN FARE BASIS OW QAR RT B PEN DATES/DAYS AP MIN MAX R
01 FOW 1280 F - - - - - - M
02 JOW 1190 J - - - - - - M
03 FRT 2120 F - - - - - - M
04 VOW 1030 V - - - - - - M
05 JRT 1970 J - - - - - - M
06 VRT 1710 V - - - - - - M
07 V2OW 780 V - - - - - - M
08 V2RT 1300 V - - - - - - M
09 VEE14 860 V 100 - - - 2+ 14+M
26JUN09**26JUN09/YY DOHDXB/NSP;EH/TPM 236/MPM 283

10 F 1280 F - - - - - - M
11 C 1190 + - - - - - - M
12 F 2120 F - - - - - - M
13 Y 1030 + - - - - - - M
14 C 1970 + - - - - - - M
15 Y 1710 + - - - - - - M
16 Y2 780 + - - - - - - M
17 Y2 1300 + - - - - - - M
18 YEE14 860 + NRF - - - 2+ 14 M
19 YEE7 730 + NRF - - - 3 7 M
20 YEEW3 680 + NRF - + - - +M
64
FARE QUOTE DISPLAY EXPLANATION
Line 1:
FQD DOHDXB/AEK
Fare quote entry redisplay as entered.
Line 2:
GF IR LH QR /YY*AC AG AK C6 TAX MAY APPLY
C9 DY D2 E6 FL FP FR F9 GX SURCHG MAY APPLY-CK RULE
G3 G5 HJ HS ID IF IT JD LF
LL LQ L9 PF QU Q7 Q9 RY R3
SP S9 TF TV T7 T9 UK UR UV
U2 VB VK V6 WW XF X3 X5 YC
Y2 ZD ZN ZU 2L 3H 4U 5N 5Q
6B 6G 6P 6Q 6S 7A 7Y 8H 8U
9B 9F 9G
Indicates the airlines that participate in these fares (GF IR LH QR ). The airlines
(/YY*AC AG AK C6 C9 DY D2 E6 FL FP FR F9 GX) listed after the common fare
(/YY*) code do not participate in YY fares.
Tax May apply because Taxes are depends on carriers and Airports.
Surcharge may apply means many routing is not in mileage like (DOH-BAH-DXB by GF)
Line 11:
ROE 3.64 UP TO 10.00 QAR
Contain the rate of exchange and the rounding information. Theses rates of exchange are
for fares filed in a national currency of origin city.
Line 12:
26JAN09**26JAN09/EK DOHDXB/NSP;EH/TPM 236/MPM 283
The current date (26JAN09**26JAN09)
Fares for an airline was specified (EK )
Normal and Special fares ( NSP )
Fare based on a specific global routing indicator ( EH )
Ticket point mileage (TPM 236 )
Maximum permitted mileage (MPM 283)
65
Line 13:
LN FARE BASIS OW QAR RT B PEN DATES/DAYS AP MIN MAX R
The following table explains the above you can find in the international fare display:
Header Contains
LN Line number
FARE BASIS Fare Basis
The fare basis code can give you information about the
type of fare, type of passenger, class of travel, minimum
and maximum stay, reservation restriction, seasonality,
and days of travel.
A special character before the fare basis indicates the

following:
* An asterisk indicates a future effective date.

The fare is valid for travel on or after the effective
date.
- A dash indicates same day effective date.
) A closed bracket after the fare basis indicates that

the fare is valid in one direction only
/ Constructed fare.
OW One-way fare
QAR Currency code
RT Round trip amount
B Booking class
PEN Penalty information
This can be:
NRF Non-refundable
P50 50% penalty
- A minus sign indicates no penalty applies
+ A plus sign indicates more restrictions apply
66
Header Contains
DATES / DAYS The display contains up to two lines of date / days
restriction.
+ A plus sign indicates that more restriction

applies.
To see more date restrictions, check the fare
note/rule
) A closed bracket indicates that seasonality

applies to out bound travel.
( An open bracket indicates that seasonality

applies to inbound travel.
The restriction types are:
S Seasonality
L Ticket only on this date
A Ticket on or after this date
B Ticket on or before this date
E Travel effective on or after this date
O Originate travel on or before this date
F Final travel must commence by this date
C Complete all travel by this date
X Fare cancelled on this date
M Modified fare
T Ticket/travel future effective date
AP Advance purchase requirements
+ A plus sign indicates that more requirements

apply.
To see any more advance Purchase

Requirements check the fare note/rule.
- A minus sign indicates none apply.

MIN Minimum purchase requirements
+ A plus sign indicates that more restrictions
apply.
- A minus sign indicates none apply
SU Indicates the Sunday rule

MAX Maximum stay restrictions
+ A plus sign indicates that more restrictions apply.
To see any more maximum stay restrictions, you
need to check the fare note/rule.
- A minus sign indicates none apply

R Routing Information
M MPM fare
R Routing fare
67
Line 14:
The display shows fares sorted highest to lowest
01 FOW 1280 F - - - - - - M
02 JOW 1190 J - - - - - - M
03 FRT 2120 F - - - - - - M
04 VOW 1030 V - - - - - - M
05 JRT 1970 J - - - - - - M
06 VRT 1710 V - - - - - - M
07 V2OW 780 V - - - - - - M
08 V2RT 1300 V - - - - - - M
09 VEE14 860 V 100 - - - 2+ 14+M
FARE QUOTE DISPLAY OPTIONS

Fare display for origin city and CRT location for current date: FQD DXB
Origin city different from CRT location for current date: FQD DXBBAH
Fare display for specific airline for current date: FQD DOHAMM/AGF
Fare display for specific class for current date: FQD DOHAMM/CF
Fare display for front cabin: FQD DOHDXB/KF
Display fares in NUC: FQD DOHMIL/R,NUC
Shopper display – lowest to highest for all Amadeus
Participating airlines: FQD DOHLON/S
Specific date for specific city pair: FQD DOHPAR/D15DEC
Specific past date for specific city pair: FQD DOHLON/D01MAY07
Exact outbound travel: FQD DOHMUC/D30DEC*
Range for travel date starts: FQD DOHNYC/D10NOV**30NOV
Exact outbound and inbound travel date: FQD DOHLON/D25NOV*10DEC
Fares shown in lowest to highest for specific airlines: FQD DOHLON/AQR/IX
Display one-way fares only: FQD DOHNYC/IO
Display Round trip fares only: FQD DOHLON/IR
Display Half round trip fares in NUC: FQD FRABUD/IH
Display fares and the Taxes: FQD DOHLHR/R,AT
Display Private Fares (Uni Fares): FQD DOHCMB/R,U
68
FOLLOW-UP ENTRIES AFTER FARE QUOTE DISPLAY
Fares display in NUCs from a Local currency display: FQDN (After Display FQD)
Fares display in Local currency from a NUC display: FQDL (After Display FQD)
Display a fare in another currency on line 3: FRC3/GBP
Request fare in opposite direction: FQD R
Tax breakdown for the fare on line 3: FQK3
Display the routing for the fare on line 4: FQR4
Booking code information for the fare on line 5: FQS5
Booking code information for the fare on line 5 for
Specific airline: FQS5/AEK
Display a rule for the fare on line 7 : FQN7
Display a list of paragraphs or the categories for the fare on line 7: FQN7*LI
Display categories for fare on line 7: FQN7*AP,PE,CD
Display the fare rule number: FQN V235
Display the tax information for specific country: FQN TAX/QATAR
Display tax information for specific tax type: FQN TAX/UB
CURRENCY CONVERSION ENTRIES

Convert a specific amount of a currency, using
The default currency of your Terminal: FQC 100GBP
Convert specific amount, using a currency code: FQC 100EUR/GBP
Convert from a designated currency to a NUC: FQC 1000QAR/NUC
Convert currencies up to 12 months in the past: FQC 100GBP/INR/15MAY08
Display a list of BSRs for a currency: FQB QAR
RATE OF EXCHANGE
Display IATA Rate of exchange (ROE) of your terminal: FQA
Display IATA Rate of exchange (ROE) of a Country: FQA*US
Display IATA Rate of exchange (ROE) of a City: FQA*NYC
Display IATA Rate of exchange (ROE) for past date: FQA*NYC/25JAN08
EXCESS BAGGAGE CHARGES

Excess Baggage Charges for today's date for a city pair with the 30KGs Excess Baggage:
FQX DOHAMM/30
Excess Baggage Charges for specific date for a city pair with the 30KGs Excess Baggage:
FQX DOHAMM/30/26MAR
Excess Baggage Charges for today's date for a city pair with the 30KGs Excess Baggage for
specific airline: FQX DOHAMM/30/QR
69
INFORMATIVE PRICING
The Amadeus Informative pricing transaction FQP is a fare calculation tool, which
allows you to estimate the fare for an itinerary. This is especially useful at times
when you need to find the price for an itinerary, but you are not yet ready to make
a reservation.
You must use Airport codes, rather than City codes, so that the system can
calculate the appropriate taxes. If you prefer, you can create a mask, and let the
system guide you through different options. You can calculate discount fares,
including cumulative discounts.
The following conditions apply:

You can use FQP for all fares except Group fares and air passes.
FQP is applicable for past date fares up to seven days in the past for the US and
Canada, three months elsewhere, and twelve months into future, which in the Amadeus
system is 361 days (12months).
JOURNEY TYPE LIMITS

Journey Type Limits
A round or circle trip can 16 flight segments, or
contain a maximum of: 14 flight segments and 2 surface segments, or
15 flight segments and 1 surface element, or
15 fare break points
A one-way trip can contain a 15 flight segments, or
maximum of: 13 flight segments and 2 surface segments, or
14 flight segments and 1 surface segment, or
If you do not enter any specific options to your entry, the system makes the following
assumptions:
An adult passenger type.
The current date for the first segment, and an open date for all the other segments
An open booking class. The system displays the lowest possible price for each class.
YY fares for travel agencies, and carrier specific fare for airlines.
Stopover all the cities.
You can perform informative pricing on an itinerary by entering the transaction

code FQP, followed by a City pair, or several City pairs.
70
INFORMATIVE PRICING ON COMMAND PAGE
To request informative pricing for the itinerary DOH to CDG, enter: FQP DOH CDG
System Response:
FQP DOHCDG
* FARE BASIS * DISC * PTC * FARE<QAR> * MSG *T
01 F * * 1 * 9530.00 *RB *Y
02 C * * 1 * 7200.00 *RB *Y
03 Y * * 1 * 6060.00 *RB *Y
> PAGE 1/ 1
The system returns a list of fares.
The following table describes the headings in the display

Heading Explanation
FARE BASE The fare basis code column
DISC Discount code column
PTC Passenger type column
Note: In this example, 1 refers to an adult fare.

When you request a discount, 1 is the first
discount requested and the adult fare is not
displayed.
FARE Fare column
MSG Message Column
The message column can contain the following

codes:
RB Reservation booking designator
RE Reservation Conditions
RO Booking Designator Override
SR Sales Restrictions
FL Flight Number Restrictions
FQ Frequency
T Tax indicator column
This column indicates if tax is included. The codes

you can see are:
Y Tax included
N Tax not included
E Exempt of tax
71
To view of the components of the fare on line 3, enter: FQQ 3
System Response:
FQQ03
03 Y * * 1 * 6060.00 *RB *Y
------------------------------------------------------------
AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG
DOH
PAR YY Y Y 26JAN Y 20
QAR 6030.00 26JAN06DOH YY PAR1656.59NUC1656.59END ROE
3.640000
QAR 30.00QA
QAR 6060.00
The system considers all cities you enter in an informative pricing transaction as
stopover points, unless you actually specify a stopover point. The all preceding
cities will become transfer, or no stopover points. The stopover indicator is a dash
( - ) and you include it after the stopover city.
For example FQP DOH MUC PAR FRA LON DOH
System Response:
FQP DOH MUC PAR FRA LON DOH
01 F * * 1 * 16980.00 *RB *Y
02 C * * 1 * 12570.00 *RB *Y
03 Y * * 1 * 10550.00 *RB *Y
*ATTN CHANGE TO NO STOPOVER MAY VARY FARE
The system informs you that you can request other fare types by indicating a
stopover point.
Compare the difference of results by designating Paris, Frankfurt, and London as

the point of stopover. Include dash after the city code PAR, FRA and LON.
For example: FQP DOH MUC PAR- FRA- LON- DOH
System Response:
FQP DOH MUC PAR- FRA- LON- DOH
01 F * * 1 * 16970.00 *RB *Y
02 C * * 1 * 12560.00 *RB *Y
03 Y * * 1 * 10540.00 *RB *Y
04 YEE3M * * 1 * 6770.00 *RB *Y
72
The system immediately offers you a lower price compares if not showing stopover
indicator. To look at the fare components of the fare on line 4, enter: FQQ 4
System Response:
FQQ04
04 YEE3M * * 1 * 6770.00 *RB *Y
------------------------------------------------------------
DOH
XMUC YY Y Y 26JAN YEE3M 26APR 20
PAR YY Y Y YEE3M 26APR 20
FRA YY Y Y YEE3M 26APR 20
LON YY Y Y YEE3M 26APR 20
DOH YY Y Y YEE3M 01FEB26APR 20
QAR 6320.00 26JAN06DOH YY X/MUC YY PAR YY FRA YY LON M
868.13YY DOH868.13NUC1736.26END ROE
QAR 30.00QX 3.640000
QAR 30.00QA XT QAR 130.00RA QAR 70.00DE QAR 20.00FR
QAR 390.00XT QAR 40.00FR QAR 130.00GB
QAR 6770.00
The X beside of the city code indicates a transfer point.
You have an option to indicate a surface sector between a city pair. Enter it as two
dashes after each other ( - - ). Using the same itinerary as before, DOH-MUC-
PAR-FRA-LON-DOH, to indicate a surface segment between Frankfurt and
London, enter: FQP DOH MUC PAR - FRA - - LON- DOH
System Response:
FQP DOH MUC PAR - FRA - - LON- DOH

01 F * * 1 * 16590.00 *RB *Y
02 C * * 1 * 12180.00 *RB *Y
03 Y * * 1 * 10290.00 *RB *Y
04 YEE3M * * 1 * 6520.00 *RB *Y
*ATTN CHANGE TO NO STOPOVER MAY VARY FARE
73
To check the fare components, enter: FQQ 4
System Response:
FQQ4
04 YEE3M * * 1 * 6520.00 *RB *Y
------------------------------------------------------------
DOH
XMUC YY Y Y 26JAN YEE3M 26APR 20
PAR YY Y Y YEE3M 26APR 20
XFRA YY Y Y YEE3M 26APR 20
LON S U R F A C E
DOH YY Y Y YEE3M 01FEB26APR 20
QAR 6320.00 26JAN06DOH YY X/MUC YY PAR YY X/FRA//LON M

868.13YY DOH868.13NUC1736.26END ROE
QAR 30.00QX 3.640000
QAR 30.00QA XT QAR 50.00RA QAR 30.00DE QAR 20.00FR QAR
QAR 140.00XT 40.00FR
QAR 6520.00
ATTN* CHANGE TO NO STOPOVER MAY VARY FARE
The system indicates the surface segment.
74
INFORMATIVE PRICING MASK ON COMMAND PAGE
Depending on your location, and type of terminal, you may use a mask.
The purpose of a mask is to help you to describe an itinerary, and enter the
required information correctly. You can choose to display only the mask (/S)
For example: FQP DOHDXBDOH/S
System Response:
FQP/
U.YY . . .13FEB.DOH. . . .DXB.0.S
U.YY . . . .DXB. . . .DOH.0.S
> PAGE 1/ 1
The dots (.) are column separators, do not delete them. You can leave irrelevant
parts of the mask blank.
The following example of a mask is completed with information:

(move the cursor to the end of the mask before you hit enter)
FQP/
U.QR . . .15FEB.DOH. . . .DXB.0.S
U.QR . . .18FEB.DXB. . . .DOH.0.S
> PAGE 1/ 1
System Response:
FQP/
U.QR . . .15FEB.DOH. . . .DXB.0.S
U.QR . . .18FEB.DXB. . . .DOH.0.S
01 FRTQR * * 1 * 3310.00 *RBSR *Y
02 CRTQR * * 1 * 3100.00 *RBSR *Y
03 F * * 1 * 2940.00 *RB *Y
04 PRTQR2 * * 1 * 2820.00 *RB *Y
05 J * * 1 * 2760.00 *RB *Y
06 JRTQR2 * * 1 * 2640.00 *RB *Y
07 Y * * 1 * 2280.00 *RB *Y
08 Q2QR2 * * 1 * 1750.00 *RB *Y
09 MEE7 * * 1 * 1180.00 *RB *Y
10 KEE7QR2 * * 1 * 1140.00 *RB *Y
*1-2,4,6,8,10*FARE VALID FOR E TICKET ONLY
*1-2,4,6,8-10*RESTRICTIONS MAY APPLY/CHECK FQN
*1-2*
*1-2,4,6,8,10*TICKET STOCK RESTRICTION
> PAGE 1/ 1
75
PRICING MASK EXPLANATION
FQP/
U.QR . . .15FEB.DOH. . . .DXB.0.S
U.QR . . .18FEB.DXB. . . .DOH.0.S
---------------------------------------------------------------
A B C D E F G H I J K L M (COLUMNS)
Where
COLUMN EXPLANATION
A U Unknown segment
S Flight segment
A Standby
L Waitlist
W Waitlist
O Open segment
R Request
B Airline code. YY indicates common fares.
C Flight number.
D Booking code (reservation booking designator).This can be 1 or 2
characters.
E Date. The current date is displayed and you can overtype the travel dates
F Departure city for the segment
G Flight departure time. Enter details in the departure and arrival time
columns if you want the system to automatically calculate stop-over and
connections, and display the appropriate fares.
H Arrival date change indicator, as follows:
+ + 2 days
> + 1 day
- - 2 days
< - 1 day
I Arrival time
J Arrival city
K Number of stops the flight makes.
L Transfer or stopover indicator, as follows:
S Stopover
X Connection
U Undefined
M Here you can enter other options, such as /B or /E
76
STOPOVER, TRANSFERS, AND SURFACE IN THE MASK
Assuming passenger originate from Doha, transit at Dubai, first stop-over point is
London. From London to Paris will travel by surface. From Paris to Dubai and transit
at Dubai and finish journey at origin point Doha.
FQP DOHDXBLHR- - CDGDXBDOH/S
System Response:
FQP/
U.YY . . .13FEB.DOH. . . .DXB.0.U
U.YY . . . .DXB. . . .LHR.0.U
U.YY . . . .CDG. . . .DXB.0.U
U.YY . . . .DXB. . . .DOH.0.S
> PAGE 1/ 1
The dots (.) are column separators, do not delete them. You can leave irrelevant
parts of the mask blank.
Fill the mask with require options

FQP/
U.EK . . .15FEB.DOH. . . .DXB.0.X
U.EK . . .15FEB.DXB. . . .LHR.0.S
U.EK . . .25FEB.CDG. . . .DXB.0.X
U.EK . . .26FEB.DXB. . . .DOH.0.S
---------------------------------------------------------------
B E F J L (COLUMNS)
Explanation
Column Explanation
B Airline code
E Date. The current date is displayed and you can
overtype the
travel dates for each segment
F Departure city for the segment
J Arrival city
L Transfer or stopover indicator, as follows:
S Stopover
X Connection (Transit)
77
INFORMATIVE PRICING OPTIONS
Following are the options for informative pricing
SPECIFIC AIRLINE:
FQP DOH /A QR LON
SAME AIRLINE FOR ALL SEGMENTS:

FQP DOHBAHLON/O GF
SPECIFIC DATE:
FQP DOH / D14 MAY DXB
SPECIFIC BOOKING CODE:

FQP DOH/C J DXB
SPECIFIC GLOBAL ROUTING:

FQP LON / V EH SIN
DISPLAY LOWEST FARE:

FQP DOH PAR DOH / L
DISPLAY MIRROR IMAGE OF THE ITINERARY:

FQP DOH PAR LON / M
DISPLAY PASSENGER DISCOUNT:

FQP DOH DXB DOH/R ZZ
DISPLAY MULTIPLE PASSENGER DISCOUNTS:

FQP DOH DXB DOH/ RCH*IN*ZZ
DISPLAY PASSENGER TYPE CODE:

FQP DOH DXB DOH / R MIL
POINT OF SALE OVERRIDE (PTA ENTRY):

FQP BAH DXB BAH /R, DOH.BAH
TICKETING CITY OVERRIDE:

FQP DOH LON DOH /R,.LON
DISPLAY PAST DATE FARE:

FQP DOH LON DOH / R, 01FEB09
78
STOPOVER INDICATOR:
FQP DOH LON PAR – MUC DOH
SURFACE BETWEEN AIRPORTS:
FQP DOH LON - - MUC DOH
STOPOVER AND SURFACE BETWEEN AIRPORTS:

FQP DOH LON - - - MUC DOH
AMADEUS UNI FARE / PRIVATE FARE:

FQP NYC / A CO / LAX / R,U
DISPLAY FARE EXEMPT ALL TAXES:

FQP DOH CAI DOH / R,ET
DISPLAY FARE EXEMPT SPECIFIC TAX CODE:

FQP DOH MUC FRA MUC DOH / R,ET-DE
PRICING FOR VALIDATING CARRIER FOR INTERLINE ITINERARIES:

FQP DOH/AQRLGW/ACOEWR-LGW/AQRDOH/R,VC-QR
79
ITINERARY PRICING
The Amadeus itinerary pricing transactions allow you to price a PNR. Depending on which
transaction you use, you can choose to store, or not to store the pricing response in TST.
The itinerary pricing transactions are as follows:
FXP Prices an itinerary, and stores the response in a TST.
FXX Prices an itinerary, without storing the response.
The following table contains information on the journey type limits:

Journey Type Limits
A round or circle trip can 16 flight segments, or
contain a maximum of 14 flight segments and 2 surface segments, or
A one-way trip can contain a 15 flight segments, or
maximum of: 12 flight segments, and 2 surface segments,
or
One-way or open jaw: 14 fare components (fare break points)
Round trip or circle trip: 15 fare components (fare break points)
PRICING CONDITIONS APPLY FOR ITINERARY PRICING

When only one fare is applicable for an itinerary, the system display a ticket image, and
stores a TST if you are using FXP transaction.
When several fares apply, the system displays a list of fares to choose from.
When there is only one passenger, the system displays a ticket image.
When there are several passengers, the system displays a list of passenger and fare
details.
A fare proposed by the system is valid until you do an end of transaction
The link with the Amadeus Fare server has a limit of three minutes. If you are inactive
for longer than three minutes, you will be disconnected. Re-enter a pricing entry
For selected markets, when the amounts of fares offered are equal, carrier specific fares
take precedence over YY fares.
The system prices an itinerary in the currency of the country of origin, and
automatically converts in to the currency of your terminal location when needed.
When you choose to store a TST, remember that the validity of the TST varies,
depending on your location. The TST validity decided by each market individually, and
may be minutes, hours, or days. 4 days validity for Qatar market.
80
PRICE A PNR
The following PNR illustrates how to price a PNR:
RP/DOHQR2900/DOHQR2900 AA/SU 28JAN06/0623Z YT4JXI
1.AMADEUS/MR
2 QR 100 B 12MAR 7 DOHDXB HK1 0815 1015 12MAR QR/
3 QR 103 B 15MAR 3 DXBDOH HK1 0750 0750 15MAR QR/
4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A
5 TK OK28JAN/DOHQR2900
To price the itinerary, and create TST, enter: FXP
System Response:
FXP
* FARE BASIS * DISC * PSGR * FARE<QAR> * MSG *T

01 BEE14 * * P1 * 1120.00 * *Y
02 BEE7 * * P1 * 990.00 * *Y
> PAGE 1/ 1
Because several fares apply, the system displays a list of fares for you to choose from.
To select the fare, on line 2, enter: FXT 02 /P1
System Response:
FXT02/P1
01 AMADEUS/MR
LAST TKT DTE 12MAR06 - DATE OF ORIGIN
------------------------------------------------------------
DOH
DXB QR 0100 B B 12MAR 0815 BEE7 19MAR 20
DOH QR 0103 B B 15MAR 0750 BEE7 15MAR19MAR 20
QAR 730.00 12MAR06DOH QR DXB100.27QR DOH100.27NUC

200.54END ROE3.640000
QAR 200.00YQ
QAR 30.00QA
QAR 30.00AE
QAR 990.00
PRICED WITH VALIDATING CARRIER QR - REPRICE IF DIFFERENT VC
TICKETS ARE NON REFUNDABLE AFTER DEPARTURE
To save the TST Enter: RF ZAFAR; ER
81
PRICE MULTI-PASSENGERS PNR
The following PNR illustrates how to price multiple passengers.
1.AMADEUS/A MR 2.AMADEUS/B MR 3.MADEUS/MR
4 QR 100 B 12MAR 7 DOHDXB HK3 0815 1015 12MAR QR/
5 QR 103 B 15MAR 3 DXBDOH HK3 0750 0750 15MAR QR/
7 TK OK28JAN/DOHQR2900
To price the itinerary, and create TST, enter: FXP
System Response:
FXP

01 BEE14 * * P1-3 * 1120.00 * *Y
02 BEE7 * * P1-3 * 990.00 * *Y
> PAGE 1/ 1
If you pricing has several passengers at the same time, with the same fare, you have to
passenger-select with the FXT entry and you are choosing the fare on line 2,
Enter: FXT 02/P1-3
System Response:
FXT02/P1-3
PASSENGER PTC NP FARE<QAR> TAX PER PSGR

01 AMADEUS/A MR ADT 1 730.00 260.00 990.00
02 AMADEUS/B MR ADT 1 730.00 260.00 990.00
03 MADEUS/MR ADT 1 730.00 260.00 990.00
TOTALS 3 2190.00 780.00 2970.00
1-3 LAST TKT DTE 12MAR06 - DATE OF ORIGIN

1-3 100.00 QAR PENALTY APPLIES
To save the TST Enter: RF ZAFAR; ER
82
PRICE A PNR WITHOUT CREATING TICKET IMAGE (TST)
To price the itinerary, without creating a TST, enter: FXX
System Response:
FXX

01 BEE14 * * P1-3 * 1120.00 * *Y
02 BEE7 * * P1-3 * 990.00 * *Y
To view a ticket image for Fare # 2 Enter: FQQ2
System Response:
FQQ02
02 BEE7 * * P1-3 * 990.00 * *Y
------------------------------------------------------------
DOH
DXB QR 0100 B B 12MAR 0815 BEE7 19MAR 20
DOH QR 0103 B B 15MAR 0750 BEE7 15MAR19MAR 20
QAR 730.00 12MAR06DOH QR DXB100.27QR DOH100.27NUC

200.54END ROE3.640000
QAR 200.00YQ
QAR 30.00QA
QAR 30.00AE
QAR 990.00
PRICED WITH VALIDATING CARRIER QR - REPRICE IF DIFFERENT VC
100.00 QAR PENALTY APPLIES
NOTE:
Please use validating carrier option for INTERLINE ITINERARIES.
For Example: FXP/R,VC - XX (Where XX = Validating carrier 2 letter code)
83
ITINERARY PRICING OPTIONS
You can add options to further define your pricing requirements. The options apply
equally to FXP and FXX. The following option indicators:
PASSENGER NAME SELECT
FXP / P4 (Pricing the itinerary for passenger no 4)
FXP / P2, 4, 6 (Pricing the itinerary for passenger no 2, 4, 6)
FXP /P2-6 (Pricing the itinerary for range of passengers 2 to 6)
FXP / RCH /P4 (Child Discount for passenger no 4 if child tag not appears in the PNR)
PRICING FOR INFANT

FXP / INF (Infant Only)
FXP / INF/P2 (Infant travelling with passenger no 2)
PRICING FOR NON INFANT

FXP / PAX (Adult and Child)
REQUEST PRICING
FXP /R CD (Senior Citizen Discount)
FXP / R ZZ (Youth Discount)
FXP /R, LON (Indicate the point of Sale and ticketing as LON)
FXP / R, LON. DOH (Indicate the point of sale is LON and point of ticketing is DOH)
FXP / R, ET (Exempt All Taxes)
FXP / R, U (Private Fares or Uni Fares)
FXP /NF (No Service Fee require)
FXP /R, FS-INR (Currency of sale override ‘’IC’’ domestic itineraries)
SEGEMENT SELECTION
FXP / S3 (Price only for Segment 3)
FXP / S3-5 (Price the Range of Segments 3 to 5)
FXP / S3, 6, 9(Price the Segments 3, 6, and 9)
FXP / S4X (No Stopover or Transfer Point segment 4)
FXP / S4X, 6X (No Stopover or Transfer Point segment 4, 6)
FXP /S2-4, 6, 8X, 9 (Price for segment 2 t0 4 and 6 are stopover and segment 8 no stopover)
FXP /R, VC-QR (Validating on QR for Interline itineraries)
FARE BREAK POINT

FXP / B 3 (Fare break point is segment 3)
FXP / B3 , 7 (Fare break point are segment 3, 7)
TURNAROUND POINT
FXP / BT- 4 (Turnaround point is segment 4)
84
AMADEUS BEST BUY PRICING
Amadeus Best Buy pricing enables you to price a PNR with the lowest available fare
for a booked itinerary. It checks for lower fares and availability in lower booking
classes or for lower fares in the same booking class as already booked. The system
suggests only fares that are applicable to the itinerary and the passenger type. It
also checks the rule conditions, such as advance purchase, and minimum and
maximum stay requirements.
Best Buy can automatically rebook an itinerary in a lower booking class, by using
the highest access. Alternatively, the system can inform you of lower fares without
rebooking, to enable you to check if the suggested fare is suitable for the
passenger, without changing the PNR. You can also choose to store, or not to store
the pricing response in a TST.
In certain markets, Best Buy checks for lower fares across all cabins of the aircraft,
and gives preference to the highest cabin when the same fare applies. In other
markets, Best Buy checks for lower fares in the same cabin as the already booked
segment. Your local Amadeus Help Desk can inform you about the default for your
market.
AMADEUS BEST BUY ENTRIES

Entry Explanation
FXB Rebook to the lowest fare if seat available, and create a TST
FXR Rebook to the lowest fare if seat available but don’t create TST
FXA Display a list of lower fares without rebook PNR
FXU Select fare after FXA, rebook, and create a TST
FXZ Select fare after FXA, rebook, but not create a TST
FXL Display lowest possible fare
System also informs you about seat availability
NOTE:
Please use validating carrier option for INTERLINE ITINERARIES for all
type of BEST BUY pricing options
For Example: FXB/R,VC - XX (Where XX = Validating carrier 2 letter code)
85
AMADEUS BEST BUY WITH AUTOMATIC REBOOKING
You can use the Best Buy entries FXB and FXR to rebook an itinerary in a lower
class. FXB creates a TST, FXR does not
The following PNR illustrates the Best Buy Function.

RP/DOHQR2900/DOHQR2900 AA/SU 28JAN06/1250Z YU8LQE
1.AMADEUS/M MR
2 QR 007 Y 15MAR 3 DOHLHR HK1 0920 1405 15MAR QR/
3 QR 006 Y 25MAR 6 LHRDOH HK1 1405 2345 25MAR QR/
To find the lowest applicable fare for this itinerary, and store TST, enter: FXB
System Response:
FXB
01 AMADEUS/M MR
ITINERARY REBOOKED
------------------------------------------------------------
DOH
LON QR 0007 Q *Q 15MAR 0920 QLE6MQR 14JUN 20
DOH QR 0006 Q *Q 25MAR 1405 QLE6MQR 21MAR15SEP 20
QAR 2500.00 15MAR06DOH QR LON343.40QR DOH343.40NUC

686.80END ROE3.640000
QAR 300.00YQ XT QAR 130.00GB QAR 80.00UB
QAR 30.00QA
QAR 210.00XT
QAR 3040.00
TICKET STOCK RESTRICTION
ENDOS VALID ON QR ONLY NON END/NON REROUT
The system informs you that the itinerary is rebooked. To store the TST and
updates the reservation as per changes, Receive from (RF) and End of transaction
(ET / ER).
System Response:
--- TST ---
RP/DOHQR2900/DOHQR2900 AA/SU 28JAN06/1254Z YU8LQE
1.AMADEUS/M MR
2 QR 007 Q 15MAR 3 DOHLHR HK1 0920 1405 15MAR QR/
3 QR 006 Q 25MAR 6 LHRDOH HK1 1405 2345 25MAR QR/
86
For Example
RP/DOHQR2900/DOHQR2900 AA/SU 28JAN06/1256Z YU8ORA
1.AMADEUS/Q MRS
If you use the FXR entry, the response with fare details, but not creates TST. You
can still view the fare details by using the entry FQQ, followed by a number for a
passenger.
System Response:
FXR
01 AMADEUS/Q MRS
ITINERARY REBOOKED
------------------------------------------------------------
DOH

686.80END ROE3.640000
QAR 30.00QA
QAR 210.00XT
QAR 3040.00
(ET / ER).
System Response:
1.AMADEUS/Q MRS
This time only reservation changed as per the lowest fare available and did not
store TST
NOTE: Please use validating carrier option for INTERLINE ITINERARIES

for all type of BEST BUY pricing options
For Example: FXB/R,VC - XX (Where XX = Validating carrier 2 letter code
87
AMADEUS BEST BUY WITH MANUAL REBOOKING
You can use the Best Buy entry FXA to display a list of lower applicable fares. As a
follow-up you can choose to do a manual rebooking with the FXU which stores a
TST, or FXZ which does not store a TST.
For Example
1.AMADEUS/Q MRS
To request a list of lower fares, enter: FXA
System Response:
FXA
01 YRT * * P1 * 10330.00 * *Y
02 BEE3M * * P1 * 6860.00 * *Y
03 LLPX2M1 * * P1 * 6710.00 * *Y
04 YLPX2M * * P1 * 5840.00 * *Y
05 QPX3MLH * * P1 * 3540.00 * *Y
06 QLE6MQR * * P1 * 3040.00 * *Y
*6*ARPT RESTR FARE LHR SEG 1/2
*5-6*TICKET STOCK RESTRICTION
If for example you would like to rebook the itinerary, and use the fare on line 06,
without storing a TST, enter: FXZ 06/P1
System Response:
FXZ08
08 QLE6MQR * * P1 * 3040.00 *RB *Y
ITINERARY REBOOKED
------------------------------------------------------------
DOH

686.80END ROE3.640000
QAR 30.00QA
QAR 210.00XT
QAR 3040.00
(ET / ER).
88
System Response:
1.AMADEUS/Q MRS
FXZ option only reservation changed as per lowest fare available and did not store TST.
If for example you would like to rebook the itinerary, and use the fare on line 06, without
storing a TST, enter: FXU06/P1
System Response:
--- TST ---
1.AMADEUS/Q MRS
FXU option stored TST for the lowest available fare and changed the booking classes.
NOTE:
For Example: FXA/R,VC - XX (Where XX = Validating carrier 2 letter code
89
AMADEUS BEST BUY TO DISPLAY LOWEST APPLICABLE FARE
You can use the entry FXL to display the lowest applicable fare for an itinerary. The
system will also advise you about seat availability. There is no follow-up entry to
rebook the itinerary with FXL. Use either the FXB or the FXR entry.
For example
RP/DOHQR2900/DOHQR2900 AA/SU 28JAN06/1316Z YU82ZS
1.AMADEUS/Z MR
To display the lowest possible fare, enter: FXL
System Response:
FXL
01 AMADEUS/Z MR
NO REBOOKING REQUIRED FOR LOWEST FARE
------------------------------------------------------------
DOH
LON QR 0007 Q Q 15MAR 0920 QLE6MQR 14JUN 20
DOH QR 0006 Q Q 25MAR 1405 QLE6MQR 21MAR15SEP 20

686.80END ROE3.640000
QAR 30.00QA
QAR 210.00XT
QAR 3040.00
There is only one passenger in the PNR; the system displays a ticket image. If more than
one passenger you can view the fare details for any of the passenger by using the FQQ
entry, for example, FQQ3. Use either the FXB or the FXR entry to change the reservation
and store the TST.
If the lowest fare is not available, the system will still display passenger and fare details of
the lowest fare, but include the following message at the top of the display:
LOWEST SOLD OUT // TRY WAITLIST
NOTE:
For Example: FXL/R,VC - XX (Where XX = Validating carrier 2 letter code
90
AMADEUS CENTRAL TICKETING
The Amadeus central system allows you to automatically price the air itinerary of a
PNR. The automatic pricing entry FXP creates a transitional stored ticket (TST)
which contains all the information necessary to issue a ticket.
A TST can also be created when pricing is requested before end of transaction on
the PNR. The newly created PNR must contain the flight segments and a passenger
name.
A maximum of ten TSTS are allowed for each passenger with different portions of
the air itinerary. Multiple TSTS must be created with segment association. Ticketing
is requested by selecting TST and/or segment numbers when more than one TST
has been created.
A display of a TST can be obtained as a result of a TQT entry. Any time a

modification is made to the PNR, a PNR change message is automatically appended
to the header line of the TST. It is necessary to verify the validity of the TST and
remove this message before ticketing is requested.
When the system cannot price the PNR, you must manually create a TST with the
TTC entry. The response to this entry is an empty ticket panel.
You can update the ticket panel as follows:
- You fill in the TST panel fields with the necessary information using
guided mode entries, or
- You use the format entry to enter information on the command line of
the panel or in the PNR.
A TST that is automatically created by the system is called an AST. A manually

created TST is called an MST.
You can print a ticket using transaction code TTP.
After the ticket has been issued, Amadeus receives a ticket number message which
is stored in the PNR FA element. The TK element in the PNR is automatically
changed to TK to show that the ticket has been issued.
91
AREA REPORTIN PLANS / BANK SETTLEMENT PLANS
Each time an agency issues a ticket on a given airline, the agency must report the
sale to the airline for payment purposes.
To simplify the reporting of sales to the airlines, IATA and the airlines have formed
reporting plans. Airlines’ wishing to participate in the reporting plans given an
agreement where they will accept payment from a third party, usually a bank. Bank
Settlement Plans (BSPs) are sometimes referred to as Area Reporting plans
(ARPs). In the U.S, the reporting plan is called ARC (Airline Reporting
Corporation).
A BSP record exists for each reporting plan and contains all the airlines that
participate in the plan. The Service Management Centre maintains the BSP record
in Amadeus. If any agency does not have a designated ticketing carrier, a BSP
code must be present in the office profile (field ARP). This applies to all offices that
can issue tickets. BSP procedure are established by IATA in Geneva
There is a Plan Manger for each country who administers and overseas the plan
within a particular geographical area. The National System or National Distribution
System provides BSP information to Amadeus. BSP GULF has office in Sharjah
(U.A.E).
To display the area reporting plan participants for specific country, enter
TGBD-XY (where XY replaces the ISO country code). QATAR is under Gulf Area
(AE), Enter: TGBD -AE
System Response:
--BSP/ARP PLAN FOR: AE GULFAREA
AA AC AF AH AI AY AZ BA
BD BG BI BR BT B3 CA CI
CO CX CY CZ DE DL D3 EI
EK ET EY FI F7 GF GN G0
HR HU IC IR IT IY JJ JU
J2 KC KL KM KQ KU KW LH
LN LO LX ME MH MS MU M7
NZ OA OS PR PS QF QM QR
RA RB RJ RO RT SA SD SK
SN SQ SU SV S7 TG TK TU
UA UL UM US VK VN VS VV
WY W5 XY YO Z5 4L 7D 8U
9W
92
TICKETING AGREEMENT TABLE
A Ticketing (T) / PTA (P) / Electronic Ticketing (E) agreement table is maintained for each
Amadeus Participating carrier airlines, if the airline has provided this information. The
purpose of the table is to define interline ticketing, PT, and Electronic Ticketing
agreements. For example: TGAD - BA/ TG
System Response:
--AIRLINES HAVING AGREEMENT WITH: BA
EK T P E
93
ELECTRONIC TICKET
An e-ticket (electronic ticket) is a paperless electronic document used for ticketing
passengers, particularly in the commercial airline industry.
STEPS TO ISSUE AN ELECTRONIC TICKET

Following are the steps to issue an electronic ticket
STEP1- CREATE A PNR

RP/DOHQR2900/DOHQR2900 AA/SU 24JAN09/1635Z 2RTHDN
1.AMADEUS/MR
2 BA 124 M 12FEB 7 DOHLHR HK1 2355 0620 13FEB E BA/RZHQXK
3 BA 125 M 15MAR 3 LHRDOH HK1 1015 2130 15MAR E BA/RZHQXK
STEP2 – PRICE AND SAVE THE REQUIRE FARE

Price Entry : FXP
Select Fare: FXT04/P1
Save Entry : RF ADMIN;ER
STEP3- UPDATE THE MANDATORY TICKETING ELEMENTS

Add Commission : FM 0 (As per Itinerary)
Add form of payment : FP NONREF
Add Validating Carrier : FVBA
System Response:
TST00001 DOHQR2900 AA/24JAN I Z LD 31JAN09 OD DOHDOH SI
T-
FXP
1.AMADEUS/MR
1 DOH BA 124 M 12FEB 2355 OK MLRCME 23K
2 O LHR BA 125 M 15MAR 1015 OK MLRCME 15FEB 23K
DOH
FARE F QAR 3100.00
TX001 X QAR 420.00YQAC TX002 X QAR 30.00QAAP TX003 X QAR
130.00GBAD
TX004 X QAR 80.00UBAS
TOTAL QAR 3760.00
DOH BA LON425.82BA DOH425.82NUC851.64END ROE3.640000
6.FE CONDITIONS APPLY NON ENDORSABLE BA ONLY
7.FM *M*5
8.FP NONREF
9. FV BA
94
STEP4- SAVE THE PNR CHANGES
Enter: RF ADMIN; ER
STEP5- ISSUE AN ELECTRONIC TICKET

To issue an Electronic ticket, enter: TTP/P1/RT –or - TTP/RT
System Response:
RP/DOHQR2900/DOHQR2900 OC/PR 24JAN09/1654Z 2RTHDN
1.AMADEUS/MR
5 TK OK24JAN/DOHQR2900//ETBAÍ======
6 FA PAX 125-4810001470/ETBA/24JAN09/DOHQR2900/77777722/S2-3
95
STEPS TO ISSUE NET /MARKET /SELLING FARE TICKET
Following are the steps to issue NET / MARKET / SELLING fare ticket
STEP 1 – CREATE A PNR

RP/DOHQR2900/DOHQR2900 AA/SU 28JAN09/1555Z YVR7JK
1.AMADEUS/Q MRS
2 QR 007 V 15MAR 3 DOHLHR HK1 0920 1405 15MAR QR/
3 QR 006 V 25MAR 6 LHRDOH HK1 1405 2345 25MAR QR/
As per Airline Advised Published Fare as per IATA/COMMON FARE YEE3M and
Special/Market/Net/Commissionable Fare is 1800 plus taxes.
STEP 2- PRICE AND SAVE THE REQUIRE FARE IN THE PNR

FXP/L-YEE3M
01 AMADEUS/Q MRS
------------------------------------------------------------
DOH
LON QR 0007 V V 15MAR 0920 YEE3M 20
DOH QR 0006 V V 25MAR 1405 YEE3M 20

1736.26END ROE3.640000
QAR 30.00QA
QAR 210.00XT
QAR 6860.00
TKT BY FARE BASIS *3*
STEP 3 – SAVE THE TICKET RECORD IN THE PNR

Enter: RF ZAFAR; ER
STEP 4– UPDATE THE TICKETING MANDATORY ELEMENTS

Enter Market Fare: TTK/T1/NF-1800
Tour code: : FT PAX NRQ01800/DOHR002

Form of Payment: FP PAX NR+ NONREF/QAR2340.00 (Include Taxes)
Commission : FM PAX 0
Carrier : FV PAX QR
Endorsement : FE PAX VALID ON QR ONLY/NON REF/NON END/ NON RE
STEP 5– SAVE THE TICKET RECORD IN THE PNR

Enter: RF ZAFAR; ER
96
STEP 6 – TO VIEW TICKET RECORD (IF NEEDED)
Enter: TQT
System Response:
TST00001 DOHQR2900 AA/28JAN M 3 OD DOHDOH SI
T-
FXP/L-YEE3M
1.AMADEUS/Q MRS
1 DOH QR 007 V 15MAR 0920 OK YEE3M 20K
2 O LHR QR 006 V 25MAR 1405 OK YEE3M 20K
DOH
FARE F QAR 6320.00
TX001 X QAR 300.00YQAC TX002 X QAR 30.00QAAP TX003 X QAR
130.00GBAD
TX004 X QAR 80.00UBAS
TOTAL QAR 6860.00
NETFARE QAR 1800.00
DOH QR LON868.13QR DOH868.13NUC1736.26END ROE3.640000
6.FM *M*7
7.FP NR+NONREF/QAR2340.00
8.FT NRQ01800/DOHR002
9.FV QR
STEP 7– ISSUE AN ELECTRONIC TICKET

To issue an Electronic ticket, enter: TTP/P1/RT –or - TTP/RT
System Response:
OK PROCESSED
97
CRYPTIC ENTRIES TO UPDATE TST / TICKETING FIELDS
Create Manual TST : TTC
Specific passenger : TTC/P2
Specific passenger & segments : TTC/P2/S2,5
Add selling indicator : TTK/SSITI
Specific TST : TTK/T2/SSITI
Add Baggage allowance : TTK/A20K
Specific TST : TTK/T2/A20K
Specific TST & Line : TTK/T2/L2/A20K
Add Fare Base : TTK/BYEE4M
Specific TST : TTK/T2/BKEE4M
Specific TST & Line : TTK/T2/L2,5/BKEE4M
Add not Valid before & after : TTK/V12FEB12MAR
Specific TST : TTK/T2/V12FEB12MAR
Specific TST & Line : TTK/T2/L3,4/V12FEB12MAR
Add not valid after only : TTK/VXX12MAR
Specific TST : TTK/T2/VXX12MAR
Specific TST & Line : TTK/T2/L3,5/VXX12MAR
Add not valid before only : TTK/V12FEB
Specific TST : TTK/T2/V12FEB
Specific TST & Line : TTK/T2/L3,5/V12FEB
Add Market/Net Fare Amount : TTK/NF-1800
Specific TST : TTK/T2/NF-1800
Add Tour code for Non Infant : FT PAX NRQ01800/DOHR002
Add Tour code for Infant : FT INF NRQ00180/DOHR002
Specific passenger : FT PAX NRQ01800/DOHR002/ P2
Specific passenger & segments : FT PAX NRQ01800/DOHR002/ P2/S2,5
Payment for Non Infant (Publishes Fare):FP PAX CASH
Payment for Non infant (Net Fare) : FP PAX NR+CASH/QAR1950 (Include Taxes)
Payment for Infant (Published Fare ) : FP INF CASH
Payment for Infant (Net Fare) : FP INF NR+CASH/QAR200 (Include Taxes)
Specific passenger : FP PAX NR+CASH/QAR1950/P2
Specific passenger & segments : FP PAX NR+CASH/QAR1950/P2/S2,5
Commission : FM 7
Specific passenger : FM 7/P2
Specific passenger & segments : FM 7/P2/S2,5
Validating Carrier : FV QR
Specific passenger : FV QR/P2
Specific passenger & Segments : FV QR/P2/S2,5
98
Endorsement : FE VALID ON SHOWN CARRIERS
Specific passenger : FE VALID ON SHOWN CARRIERS/P2
Specific passenger & segments : FE VALID ON SHOWN CARRIERS/P2/S2,5
Update / Add Fare Amount : TTK/F1800.00 (Local currency QAR )
Update / Add Fare Amount : TTK/FUSD495.00 (Other currency USD )
Update / Add Equivalent Fare Amount : TTK/EQAR1800.00
Update / Add Fare & Equivalent : TTK/FUSD495.00/EQAR1800.00
Specific TST : TTK/T2/F800.00
Update/Add Tax : TTK/X100YR
Update/Add Taxes : TTK/X100YR/X200YQ/X30WO
Specific TST : TTK/T2/X100YR/X200YQ/X30WO
Update/Add Fare & Total Amount for reissue:TTK/R1800/T500.00
Additional amount as Total (Reissue): TTK/T500.00
No Additional cost (Reissue) : TTK/T0.00
Delete specific Tax # 3 : TTK/X3
Add new Tax : TTK/X100YR
Change Tax amount for Tax # 3 : TTK/X3-X200YQ
Existing Tax as collected for reissue: TTK/X3 - O (Old tax which collected)
Add BSR : TTK/K13.65000 (K1 is transaction)
Specific TST : TTK/T2/K13.65000 (K1 is transaction)
Fare calculation :TTK/CDOH QR DXB190.00NUC190.00END ROE3.6400
Fare calculation override : TTK/CBUILD
Specific TST : TTK/T2/CBUILD
Preview Ticket Image : TTP/T1/TKT/CRT
Specific Passenger : TTP/P2/TKT/CRT
Print Ticket : TTP
Specific TST : TTP/T2
Specific Passenger : TTP/P2
Specific Stock Reference : TTP/X A2
Override Validating Carrier : TTP/V*QR
Specific TST : TTP/T2/V*QR
Specific passenger : TTP/P2/V*QR
Override Electronic Ticket : TTP/OPT (Issue Paper Ticket)
Override past date TST : TTP/O (Expired TST)
Remove change flag from TST : TTF
From All TST : TTF/ALL
99
DISPLAY AN ELECTRONIC TICKET RECORD
To display an e-ticket record, when there is only one FA / FHE in the PNR,
enter: TWD
For Example display an e-ticket record for a specific FA / FHE element, by the line
number, enter: TWD / L5
For Example:
--- TST ---
RP/DOHQR2900/DOHQR2900 AA/SU 23MAR05/0817Z 2IKOJZ
1.AMADEUS/ETICKET
2 BA 124 F 12MAY 4 DOHLHR HK1 2320 0635 13MAY E BA/ AFK7ZE
4 TK OK21MAR/DOHQR2900//ETBA
5 FHE 125-2229316023 ( Manually Entered for Training Purpose )
6 FB PAX 2100005482 TTP/T1/ET OK ETICKET/S2
7 FM *M*7
8 FN PAX 790608040820802/S2
9 FP CASH
10 FV BA
Enter : TWD or TWD /L5
System Response:
TKT-1252229316023 RCI- 1A LOC-ZZ9F2W
OD-DOHLON SI- FCMI-0 POI-DOH DOI-21JAN09 IOI-00007000
1.AMADEUS/ETICKET ADT ST
1 ODOH BA 124 F 12MAY 2320 OK FOW OÍ==== 12MAY 40K
LHR
FARE F QAR 7590.00
TAX QAR 30.00QA
TAX QAR 80.00YQ
TOTAL QAR 7700.00
/FC DOH BA LON2085.16NUC2085.16END ROE3.640000
FP CASH
100
STATUS INDICATORS OF ELECTRONIC TICKET RECORD
Following are the different status indicators of an electronic ticket record.
A AIRPORT CONTROL O OPEN FOR USE
C CHECKED IN P PRINTED
E EXCHANGED/REISSUED R REFUNDED
F FLOWN/USED S SUSPENDED
G CONVERTED TO FIM T PAPER TICKET
I IRREGULAR OPERATIONS V VOID
L LIFTED/BOARDED X PRINT EXCHANGED
101
VOID / CANCEL AN ELECTRONIC TICKET RECORD
You can cancel an e-ticket record as long as the cancellation is within the current
sales period and the sale is not yet confirmed or has already been cancelled.
Cancelling an Electronic ticket record causes the system to send a void

request to the airline. The coupon status of the e-ticket Coupons is updated from
‘’O’’ (open for use) or ‘’A’’ (airport control) to ‘’V’’ for voided. the record is also
automatically cancelled in the sales report. In the sales report the transaction type
code of the electronic document is changed from ‘’TKTT’’ to ‘’CANX’’
Note: You can not void the Re-issued Ticket
When an e-ticket has been successfully voided, the following message is displayed:
OK-ETKT UPDATED
SALE IS CANCELED IN REPORTING SYSTEM
Certain airlines may also return a settlement authorization code (sac). In this case,
it is displayed in the message that follows:
OK-ETKT UPDATED SAC-0060590436275
SALE IS CANCELLED IN REPORTING SYSTEM
102
STEPS TO VOID / CANCEL AN E-TICKET RECORD
Following are the steps to void an e-ticket (Re-issued e-ticket can not be void)
FOR EXAMPLE
RP/DOHQR2900/DOHQR2900 OC/PR 25JAN06/0526Z 2TZFFS
1.AMADEUS/MR
2 BA 124 K 12FEB 7 DOHLHR HK1 2355 0620 13FEB E BA/ RZHQXM
3 BA 125 M 16MAR 4 LHRDOH HK1 1015 2130 16MAR E BA/ RZHQXM
5 TK OK25JAN/DOHQR2900//ETBA
6 FA PAX 125-4810001471/ETBA/QAR3910.00/25JAN06/DOHQR2900/7777
7722/S2-3
7 FB PAX 2500007445 TTP/T1/ET OK ETICKET/S2-3
8 FE PAX CONDITIONS APPLY NON ENDORSABLE BA ONLY/S2-3
STEP 1- DISPLAY AN ELECTRONIC TICKET RECORD

Entry:TWD/L6 (Line Number of ‘’ FA’’ or ‘’ FHE’’ on the PNR) - or -
TWD/TKT125-480001471 (By Ticket Number, Ignore first displayed PNR)
System response:
TKT-1254810001471 RCI- 1A LOC-2TZFFS
OD-DOHDOH SI- FCMI-0 POI-DOH DOI-25JAN06 IOI-77777722
1.AMADEUS/MR ADT ST
1 ODOH BA 124 K 12FEB 2355 OK KLRCME O Í===== 23K
2 OLHR BA 125 M 16MAR 1015 OK MLRCME O 15FEB 23K
DOH
FARE F QAR 3250.00
TAX QAR 420.00YQ
TAX QAR 30.00QA
TAX QAR 210.00XT
TOTAL QAR 3910.00
/FC DOH BA LON467.03BA DOH425.82NUC892.85END ROE3.640000XT130.00
GB80.00UB
FE CONDITIONS APPLY NON ENDORSABLE BA ONLY
FP INV
STEP 2 – TO VOID AN ELECTONIC ETICKET RECORD

To void an electronic ticket record, Enter: TWX
System response:
OK ETKT RECORD UPDATED SAC- 125PEW18OAZWF
SALE IS CANCELLED IN REPORTING SYSTEM Í========
103
STEP 3- DISPAY AN ELECTRONIC TICKET RECORD
Entry: TWD/L6 (Line Number of ‘’ FA’’ or ‘’ FHE’’ on the PNR) - or -
TWD/TKT125-480001471 (By Ticket Number, Ignore first displayed PNR)
System response:
1.AMADEUS/MR ADT ST
1 ODOH BA 124 K 12FEB 2355 OK KLRCME V Í===== 23K
2 OLHR BA 125 M 16MAR 1015 OK MLRCME V 15FEB 23K
DOH
SAC- 125PEW18OAZWF
NOTE: A Voided / Cancelled an electronic ticket record can not be re-instated by travel
agents.
STEP 4- DISPLAY QUERY REPORT TO CROSS CHECK THE STATUS

Enter: TJQ
Note: The status should be ‘’CANX’’

If did not voided in the query report, Please repeat the step 1 and type
TWX/N
104
REVALIDATION AN ELECTRONIC TICKET
You can revalidate an e-ticket after any of the following changes has occurred, as
long as there is no change to the fare:
- Different Airline (provided an interline agreement exists between the two

Airlines)
- Different Flight Number
- Different Class of Service
- Different Date or Time of Flight
- Different Airport of Arrival or Departure (Within the same city)
Note: The coupons to be revalidated must have Status ‘’O’’ open
STEPS FOR REVALIDATING AN E-TICKET

Following are the steps to revalidate an e-ticket.
STEP 1 – CHANGE THE RESERVATION AS PER REQUIRED DATES:

--- TST ---
RP/DOHQR2900/DOHQR2900 FF/SU 24JAN06/1703Z 2RTHDN
1.AMADEUS/MR
3 BA 125 M 16MAR 4 LHRDOH HK1 1015 2130 16MAR E BA/RZHQXK Í==== (S3)
6 FA PAX 125-4810001470/ETBA/24JAN06/DOHQR2900/77777722/S2 Í=======
8 FE PAX CONDITIONS APPLY NON ENDORSABLE BA ONLY/S2
9 FM *M*5
10 FP NR+NONREF/QAR2760.00
11 FT NRD01995/4053652
12 FV BA
STEP 2- DISPLAY AN E-TICKET RECORD :

TKT-1254810001470 RCI- 1A LOC-2RTHDN
OD-DOHDOH SI- FCMI-Z POI-DOH DOI-24JAN06 IOI-77777722
1.AMADEUS/MR ADT ST
1 ODOH BA 124 M 12FEB 2355 OK MLRCME O 23K
2 OLHR BA 125 M 15MAR 1015 OK MLRCME O 15FEB 23K Í===(E2)
DOH
FARE N QAR 2100.00 P QAR 3100.00
TAX QAR 420.00YQ
TAX QAR 30.00QA
TAX QAR 210.00XT
TOTAL QAR 3760.00
GB80.00UB
FP NONREF
FT D01995/4053652
NET REPORTING IT/BT
105
STEP 3- REVALIDATE AN E-TICKET
Entry : TTP/ETRV/L6/E2/S3
Where
TTP/ETRV Transaction code for revalidation
L6 Line Number of ‘’FA’’ or ‘’FHE’’ element
E2 Coupon / Line number of the E-ticket (TWD/L6)
S3 Segment number changed in the PNR
System response:
--- TST ---
RP/DOHQR2900/DOHQR2900 OC/PR 24JAN06/1720Z 2RTHDN
1.AMADEUS/MR
6 FA PAX 125-4810001470/ETBA/24JAN06/DOHQR2900/77777722/S2
7 FA PAX 125-4810001470/ETBA/24JAN06/DOHQR2900/77777722/S3 Í======
9 FE PAX CONDITIONS APPLY NON ENDORSABLE BA ONLY/S2
10 FM *M*5
11 FP NR+NONREF/QAR2760.00
12 FT NRD01995/4053652
13 FV BA
STEP 4- DISPLAY REVALIDATED TICKET RECORD

Entry : TWD/L7 (Line Number of ‘’FA’’ on the PNR)
System Response:
TKT-1254810001470 RCI- 1A LOC-2RTHDN
OD-DOHDOH SI- FCMI-Z POI-DOH DOI-24JAN06 IOI-77777722
1.AMADEUS/MR ADT ST
1 ODOH BA 124 M 12FEB 2355 OK MLRCME O 23K
2 OLHR BA 125 M 16MAR 1015 OK MLRCME O 15FEB 23K Í======
DOH
FARE N QAR 2100.00 P QAR 3100.00
TAX QAR 420.00YQ
TAX QAR 30.00QA
TAX QAR 210.00XT
TOTAL QAR 3760.00
GB80.00UB
FP NONREF
FT D01995/4053652
NET REPORTING IT/BT
106
REISSUE AN ELECTRONIC TICKET
Before commencing a reissue in Amadeus you will require the new base fare, taxes
paid on the original ticket, the breakdown of any new taxes to be collected reissue
fee requirements and the total additional collection, if any. If you are unsure of
these, Please contact the validating carrier for confirmation.
1) Retrieve the PNR and amend the itinerary. Cancel any segments which are not
required.
2) Delete any old TST using the commands then re-price any non-flown segments
to be included on this ticket using the FXP entries.
You may have to use the override if the system will not auto price
For example: FXP /L- QEE4MQR1
3) Amend the TST using the TTK / TTI update command applying the following
codes.
R -- Reissue, this is the new base fare (excluding taxes)

O -- Old tax, all taxes paid for on the original ticket are identified with an "O"
X -- New tax, any additional taxes that need to be collected on the new ticket.
T -- Total additional collection (this includes any increase in fare, taxes and reissue
fees. If there is no additional collection then this will be zero).
V -- Not valid after dates for all coupons, this is mandatory for a reissue.
107
STEPS TO REISSUE AN ELECTRONIC TICKET
Following are the steps to reissue Electronic tickets
REISSUE OF UNUTILISED TICKET

For example, The following PNR ticketed for QEE7QR2 Fare Base, with Fare as
QAR830.00 Taxes as QAR40.00 QA, QAR300.00YQ, and QAR80.00AE
DISPLAY OF TICKTED PNR

Following is the Original issued Ticketed PNR
DISPLAY OF ISSUED ELECTRONIC TICKET RECORD

Following is the Original Issued Electronic record
Now Assuming Passenger wish to change his return schedule which is confirm in
L-Class, Reissue the original issued ticket with Additional QAR640.00
108
PNR DISPLAY OF NEW BOOKED ITINERARY
Change the Itinerary as per require Booking class, in this example Booked
L-Class
PRICE BOOKED ITINERARY

Price New Booked segments: FXP
System Response
To save the changes in the TST, enter: REZAFAR; ER
109
System Response
To TST display, entry: TQT or TQT/T1 or TQT/Tn (n=TST Number)
System Response
Check Box for require TST to open
Click on OPEN icon
110
System Response
Click on EXCHANGE Icon to start the reissue process
System Response
111
Click on OK icon
System Response
Check Box require TST for re-issue
Click on OPEN icon to open the TST
112
System Response
Enter the Additional collection (ADC) Amount in the TOTAL: QAR640
Enter the New form of payment with the Additional collection (ADC) amount:
O/CASH + / CASH / QAR640
113
Enter NOT VALID AFTER (All coupons) and NOT VALID BEFORE (As per Fare
conditions if any)
Click on UPDATE icon
114
System Response
Click on OK icon
115
System Response
Click on CROSS to exit from the TST
System Response
116
To save the changes in the PNR, Enter: RFZAFAR; ER
System Response
To Display issued E-Ticket Record: TWD/L6
System Response
117
To enter the original Issued e-ticket details for re-issue: FO*L6
System Response
Move the cursor beside the last character of the displayed ‘’FO’’ line and enter the
Passenger number belongs to displayed e-ticket record with reissue segments
numbers: / P1 / S 2, 3
Press enter to add the ‘’FO’’ details in the PNR Automatically (Cross check the
Date of Issue for the Original Issued ticket)
System Response
Save the Changes in the PNR: RF ZAFAR; ER
To Display issued E-TICKET record before re-issue: TWD/L6
118
System Response
To issue the E-ticket, enter: TTP/P1/S 2, 3 / RT
System Response
PNR DISPLAY AFTER REISSUE
119
REISSUE OF PARTIALLY USED TICKET
For example, The following PNR ticketed for ULE1YQA1 Fare Base, with Fare as
QAR 2330.00 Taxes as QAR40.00 QA
DISPLAY TICKETED PNR

Following is the Original issued Ticketed PNR
DISPLAY ISSUED ELECTRONIC TICKET RECORD

Following is the Original Issued Electronic record
Now Assuming Passenger wish to change his return schedule which is confirm in
M-Class, Reissue the original issued ticket with Additional QAR380.00
120
NEW ITINERARY BOOKED PNR DISPLAY
Change the Itinerary as per require, Here U-class was not available and Booked
in M-Class
PRICE AN ITINERARY FOR NEW AND FLOWN/USED SEGMRNTS

Price New Booked segments and the Flown / Used segments with the help of Past
Date pricing option: FXP/S2X, 3, 7, 8/R, 20MAY09
Explanation
FXP Transaction code for Itinerary Pricing
/ Separator
S Indicator for Segments
2 Flown / Used Segment Number 2
X No-stopover indicator (If no stop in original itinerary)
,3 Comma, Flown / Used segment number 3
,7 Comma, New Added Segment number 7
,8 Comma, New Added Segment number 8
/ Separator
R, Past Date Pricing Indicator with Comma
20MAY09 Date, Month, and Year for original Issued ticket
121
System Response
To save the changes in the TST, enter: REZAFAR; ER
122
UPDATE THE TST
Update the TST for requires segments to Issue as a new itinerary, in this example
Segment Number 7, 8 to reissue: Entry: TTU / T1 / S7, 8
Explanation
TTU Transaction Code to update existing TST
/ Separator
T1 TST Number 1, here require TST number
/ Separator
S Transaction Code for Segment
7, 8 Segment number 7, 8 (As per new itinerary for reissue)
System Response
REMOVE THE FLAG

Remove the TST flag after update the TST with require segments: TTF/T1
System Response
123
To TST display, entry: TQT/T1 or TQT/Tn (n=TST Number)
System Response
Click on Exchange icon
System Response
124
Click on OK icon
System Response
Check Box for require TST for re-issue
125
Click on OPEN icon
System Response
126
Enter the Additional collection (ADC) Amount in the TOTAL: QAR 380
Enter the Origin Destination as per ORIGINAL origin and CURRENT destination
Enter NOT VALID AFTER (All coupons) and NOT VALID BEFORE (As per Fare
conditions if any)
127
Enter the New form of payment with the Additional collection (ADC) amount:
O/INV + / CASH / QAR380
Click on UPDATE icon
System Response
128
Click on OK icon
System Response
Click on CROSS to exit from the TST
129
System Response
To Display issued E-Ticket Record: TWD/L12
System Response
130
To enter original Issued e-ticket details for re-issue: FO*L12
System Response
Move the cursor beside the last character of the displayed ‘’FO’’ line and enter the
Passenger number belongs to displayed e-ticket record with reissue segments
numbers: / P1 / S 7, 8
Press enter to add the ‘’FO’’ details in the PNR Automatically (Recheck the Date of
Issue for Original Issued ticket)
System Response
Save the Changes in the PNR: RF ZAFAR; ER
131
To Display issued E-TICKET record before re-issue: TWD/L12
To issue the E-ticket, enter: TTP/P1/S 7, 8 / RT
System Response
132
AMADEUS AUTOMATED REFUNDS
Amadeus automated refunds allows you to refund sale documents and electronic
tickets quickly and easily.
The refund transactions you enter search for data stored in the central ticketing
server's document database. If the data is still available, the system uses it to
create a refund record. Data is normally stored in the system for 180 days. If the
data is no longer available, you enter details of the refund manually into a blank
refund record.
You can process refund records directly for full refunds, or manually update them
for partial refunds.
Here is an example of a query report that contains refunded documents. They are
indicated by the RFND transaction type code in the last column.
AGY NO - 65271323 QUERY REPORT 16FEB CURRENCY QAR
OFFICE - DOHQR2115 SELECTION:
AGENT - ALL 16 FEB 2009
-------------------------------------------------------------------------------
SEQ NO A/L DOC NUMBER TOTAL DOC TAX FEE COMM FP PAX NAME AS RLOC TRNC
-------------------------------------------------------------------------------
119459 157 3533655487 3810.00 870.00 0.00 0.00 CA COLICOT/ BR 3EY4J6 TKTT
119460 157 3533655488 840.00 250.00 0.00 0.00 CA RAUT/RAM NB 4XQKGS TKTT
119461 176 3533655489 920.00 40.00 0.00 0.00 CA SHAIK/NA NB 4YDD74 TKTT
119462 065 3533655490 960.00 90.00 0.00 0.00 CA ALGHANEM NB 4YDMML TKTT
119463 065 3533655491 960.00 90.00 0.00 0.00 CA ALGHANEM NB 4YDMML TKTT
119464 157 3533655492 6770.00 780.00 0.00 0.00 CA ALMOHANN HS 4YRNWN TKTT
119465 157 3533655493 6770.00 780.00 0.00 0.00 CA ALMOHANN HS 4YRNWN TKTT
119466 607 3533655494 20490.00 690.00 0.00 0.00 CA ALKHULAI RK 4YG2TS CANX
119467 157 3533655495 23000.00 1050.T 0.00 0.00 CA ALKHULAI RK 4Y5KTX TKTT
119468 157 3533609934 -2680.00-450.00 0.00 0.00 CA ALMANSOU HS 4TMY66 RFND
119469 157 3533609935 -2680.00-450.00 0.00 0.00 CA ALMANSOU HS 4TMY66 RFND
119470 157 3533609932 -2610.00-430.00 0.00 0.00 CA ALKAABI/ SM 4TM2B6 RFND
119471 157 3533609933 -2610.00-430.00 0.00 0.00 CA ALMARRI/ HS 4TM2B6 RFND
133
STEPS TO PROCESS AUTOMATED REFUNDS
Following are the steps to process auto refund on Amadeus which is reported to the
local BSP
STEP 1: DISPLAY REFUND RECORD

Initiate a refund and display refund record by using any one of the following
options.
Using document number, enter: TRF 125-4810006632 (Ticket Number)
From PNR, enter: TRF / L6 (‘’ FA’’ / ‘’ FHE’’ on line 6)
From Query report (TJQ): TRF / I- - 001528(Sequence number 001528)
STEP 2: ENTER THE CANCELLATION PENALTY

If any cancellation penalties enter: TRFU/ CP 100 A
STEP 3: PROCESS THE REFUND

To process refund on Amadeus, enter: TRFP
System response:
OK ETKT RECORD UPDATED SAC- 125SDXU4IWDWO
OK - REFUND PROCESSED
The status of all refunded coupons in the e-ticket record is changed to 'R'
(refunded) after which it can not be reversed to ‘’ O’’ / ‘’ A’’
In the PNR, the existing FA element for the refunded ticket is removed, stored in
the PNR history, and replaced by a new FA element that includes the ER status
code; this indicates that the ticket has been refunded.
Partial display of the PNR:

FA PAX 125-4810006632/ERBA/S2-3
/
ER Status Code (Electronic Ticket)
You can ignore a refund record at any time prior to processing (TRFP) the record
with the following entry: TRFIG
134
UNUSED ELECTRONIC TICKET REFUND
Following are the examples to process published fare full refunds on Amadeus
For example a ticket 125- 4810006632 needs to be fully refunded with

QAR100.00 cancellation/refund penalty. The following steps will apply:
STEP 1: DISPLAY THE REFUND RECORD

options.
Using document number, enter: TRF 125-4810006632 (Ticket Number)
From PNR, enter: TRF /L6 (‘’FA’’ / ‘’FH’’ on line 6)
From Query report (TJQ): TRF / I - 001528 (Sequence number)

Update Cancellation/Refund Penalties, enter: TRF U/ CP100 A

To process Auto refund: TRFP
System response:
OK ETKT RECORD UPDATED SAC- 125SDXU4IWDWO
OK - REFUND PROCESSED
STEP 4: DISPLAY THE QUERY REPORT

To display Query report, enter: TJQ/QTC-RFND
System response:
AGY NO - 77777722 QUERY REPORT 23NOV CURRENCY QAR
AGENT - 1310RR 23 NOV 2006
-------------------------------------------------------------------------------
SEQ NO A/L DOC NUMBER TOTAL DOC TAX COMM FP PAX NAME AS RLOC TRNC
-------------------------------------------------------------------------------
001537 125 4810006632 -19440.00 -900.00 -187.40 CA AMADEUS/M RR YT2MGF RFND
135
PARTIAL/HALF PUBLISHED FARE REFUNDS
For example a ticket 125- 4810006635 needs to be partially/half refunded with
amount QAR9340 and QAR100.00 as Refund charges. The following steps will
apply:
STEP 1: DISPLAY THE REFUND RECORD

options.
Using document number, enter: TRF 125- 4810006635 (Ticket Number)
From PNR, enter: TRF /L6 (‘’FA’’ / ‘’FH’’ on line 6)
From Query report (TJQ): TRF / I - 001531 (Sequence number 001531)
STEP 2: ENTER THE USED FARE

Update utilised fare for used coupons, enter: TRF U/ U9340

If any Cancellation/refund Penalties enter: TRF U/ CP100A
STEP 4: DISPLAY TAX PANEL

Display Tax record, enter: TRFT
System response:
REFUNDABLE TAXES
AMADEUS/M MR
125 4810006635 - 635
UNUSED TAXES
----------------------------------------------------------------
T1 480.00 YQ
T2 40.00 QA
T3 280.00 GB
T4 100.00 UB
REFUNDABLE TAX TOTAL QAR 900.00 XT
136
Assuming utilised taxes are as: QAR 210.00 YQ (T1) and QAR 40.00 QA (T2)
Refundable taxes are as: QAR 270.00 YQ, 280.00 GB, 100.00 UB
To update refundable tax QAR270YQ (T1),

Enter: TRFU/ TU1- 270 (YQ Code Not Required)
The QAR40.00QA (T2) is a fully utilised tax and needs to be deleted,

Enter: TRFU/TX2
STEP 5: DISPLAY ACTIVE REFUND RECORD

To display active refund record panel, enter: TRF
System response:
REFUND RECORD AGT-77777722 RR/23NOV06 L TKT-Y
NM NAME AMADEUS/M MR
I ISSUED 23NOV06
D1 DOCUMENT 125 4810006635 6 CPNS 0200
F FARE PAID QAR 18640.00
U FARE USED 9340.00
FARE REFUND 9300.00
CP CANX FEE 100.00 1.08P
XT TAX REFUND 650.00 >TRFT
REFUND TOTAL 9850.00
FM COMMISSION 93.00 1.00P
FP1 CASH 9850.00
S ITINERARY INTERNATIONAL

To process Auto refund: TRFP
STEP 7: DISPLAY QUERY REPORT

To display Query report, enter: TJQ/QTC-RFND
System Response:
AGY NO - 77777722 QUERY REPORT 23NOV CURRENCY QAR
AGENT - 1310RR 23 NOV 2006
-------------------------------------------------------------------------------
SEQ NO A/L DOC NUMBER TOTAL DOC TAX COMM FP PAX NAME AS RLOC TRNC
-------------------------------------------------------------------------------
001538 125 4810006635 -9850.00 -650.00 -187.40 CA AMADEUS/M RR YT2RWH RFND
137
AMADEUS REPORTS
The Amadeus reports listed below for applicable for central ticketing users.
QUERY REPORT
Current date for active sign-in on screen TJQ
For specific date TJQ /D- 10FEB
For specific date ranges TJQ /T-10FEB15FEB
All agents within your office report TJQ /SOF
Specific agent sign-in report TJQ /SAS-0001AA
Validating Airline report TJQ /SOF/QVP-QR
Refunded Report TJQ /SOF/QTC-RFND
Voided report TJQ /SOF/QTC-CANX
TJQ /SOF/V
Net Remittance issued tickets report TJQ /SOF/N
TJN/SOF
SUMMARY REPORT
Summary sales period report TJS
For the past period TJS /H-1
Specific agent and past period TJS /SAS-0001AA/H-1
All agents for past period TJS /SOF/H-1
DAILY REPORT
Daily report for active sign-in on screen TJD
All agents for current date TJD / SOF
Specific agent TJD / SAS -0001AA
Past date TJD / D-20JAN
ITEM REPORT
Item report for active sign-in on screen TJI
All agents TJI / SOF
Specific Sign-in TJI / SAS -0001AA
Specific date TJI / D -20JAN
Closed sales period TJI / H -1
138
AMADEUS CARS
The Amadeus cars function offers detailed information regarding availability and
rates for car rental companies worldwide. Amadeus also has agreement with major
car rental companies to rent cars directly from their reservation systems.
Amadeus cars provide you access to complete and up-t-date information and the ability to make
reliable car reservations for car rental companies at over 35,000 locations world wide.
CAR COMPANY ACCESS LEVELS

Amadeus car companies participate in one of three access levels. These access levels
determine the information you see in a Car display and also how you’re booking is
processed when you sell a car. Access levels for Amadeus Cars Corporate Seller displays
and bookings include: Standard Access, Complete Access, and Complete Access Plus.
Amadeus Cars Easy Shopper car companies, offering leisure rates, are Complete Access
Plus participants.
STANDARD ACCESS
COMPLETE ACCESS
COMPLETE ACCESS PLUS
STANDARD ACCESS
Standard Access car information is supplied to Amadeus by the car company and stored in
the Amadeus Cars database. In Standard Access, the System generates a car sell message
to the car company at end transaction. The car company confirms the booking either
manually or automatically.
A blank space between the car company code and the car company name in a Car Location
List or Availability display indicates Standard Access. For example:
9O AC ACE ECAR 16.99 * UNL .00 !!! V
COMPLETE ACCESS
Complete Access car information is provided by the car company and stored in the
Amadeus Cars database. Complete Access bookings are sent directly to the car company as
part of the car sell process. If the requested car is available, the car company's system
returns a confirmation within 3 to 7 seconds of your car sell entry.
Complete Access car companies are identified by a blue half circle in the Access Level
column of a Car Location List or Availability display. Here is an example:
10O ZA/PAYLESS ECAR 18.89 * UNL .00 !!! V
139
COMPLETE ACCESS PLUS
Information for a Complete Access Plus display comes directly from the car company's own
system. Car companies with Complete Access Plus return estimated total rates. These rates
represent the total price of the rental including the base rate, all mandatory charges and
insurances, applicable taxes and any drop-off charges.
Complete Access Plus car companies are identified by a plus sign (+) between the 2-letter
car company code and the company name. These companies are displayed on the top tier
of multi-company Availability displays.
8T ZI+AVIS ECAR +32.99 * 133.79 * UNL .00 !!! V
140
DISPLAY CAR LOCATION LISTS - OVERVIEW
A Car Location List shows all car rental locations, both airport and non-airport, in the
Amadeus Cars database. The list includes the car company code and name, access level
indicator, vicinity code or area, location address, and when applicable, associated cities.
You can request a Car Location List for a:
1- CITY / AIRPORT
2- COUNTRY / STATE / PROVINCE
3- SPECIFIC AREA
BY CITY / AIRPORT CODE

To request a Car Location List for Chicago (CHI), enter: CL CHI
CL CHI
**AMADEUS CARS LOCATION LIST**
COMPANY VICINITY CITY: CHI STATE/PROV: IL CNTRY: US
AA ZL+NATIONAL ORD-T OHARE INTERNATIONAL AIRPORT, CHICAGO
AB ZL+NATIONAL MDW-T 4625 W 55TH STREET
AC ZL+NATIONAL CHIW01 1160 E OGDEN AVE NO 108
AD ZT+THRIFTY MDW-T 5700 S CICERO AVE, CHICAGO
AE ZT+THRIFTY ORD-T IN TERMINAL O*HARE AIRPORT CHICAGO
AF ZI+AVIS ORD-T CHICAGO O*HARE AIRPORT
AG ZI+AVIS CHIN04 5186 NW HWY, CRYSTAL LAKE 60014-8001
AH ZI+AVIS CHIN05 890-B S MILWAUKEE AVE WHEELING,IL60090
AI AL+ALAMO ORD-T CHICAGO O*HARE INTL AIRPORT
AJ AL+ALAMO MDW-T 4625 W 55TH STREET
AK AL+ALAMO CHIC72 203 NORTH LASALLE
AL AL+ALAMO CHIW01 1160 E OGDEN AVE NO 108
MORE
141
BY COUNTRY /STATE/PROVINCE CODE
For any country (except the U.S., Australia or Canada), the Car Location List by
Country provides you with information about car rental locations in the country
specified in your request. In addition to the country code, your request must
include a car company code and area identifier.
For example, to request a list of Avis airport locations in Switzerland, enter:

CLZICH-A
CLZICH-A
AIRPORT COMPANY VICINITY CNTRY: CH
AA ZI+AVIS ACH-O ALTENRHEIN AIRPORT
AB ZI+AVIS BRN-O BERN AIRPORT BELP, BERN, SWITZERLAND
AC ZI+AVIS BSL-T 4030 BASEL AIRPORT MULHOUSE
AD ZI+AVIS GVA-T 1215 GENEVA AIRPORT COINTRINITZERLAND
AE ZI+AVIS LUG-T 6982 AGNO AEROPORTO LUGANOWITZERLAND
AF ZI+AVIS SMV-O SAMEDAN DT CHESA SUDER SWITZERLAND
AG ZI+AVIS ZRH-T 8058 ZUERIC KLOTEN FLUGHAFENZERLAND
NO MORE ITEMS
When displaying car rental locations in the U.S., Australia or Canada, you must
include a state or province code in your entry; in addition to the country, car
company and area identifier.
142
SPECIFYING AN AREA
You can use area identifiers to find rental car locations when your customer wants to rent a
car at a location other than the airport.
You can use area identifiers with your Car Location List entry to display car rental locations
in a specific area of a city. For example, your customer arrives in Miami for a cruise and
wants to rent a car near the cruise port. To display car rental locations near the port,
enter: CL MIA- P
CL MIA-P
FERRY COMPANY VICINITY CITY: MIA STATE/PROV: FL CNTRY: US
AA ZT+THRIFTY MIAP52 PM4-2875 N W 42ND AVE, MIAMI
AB ZR/DOLLAR MIAP01 3670 NW SOUTH RIVER DRIVE
AC ZE+HERTZ MIAP37 PORT OF MIAMI, 1015 NORTH AMERICA WAY
SEE ALSO: FLL
NO MORE
The Car Location List display may include alternate locations. In the above example, you are prompted
to check Fort Lauderdale (FLL) as an alternate.
DISPLAY CAR LOCATION POLICY

From the Car Location Policy, you can obtain tax, surcharge, coverage, and vehicle
type information for a car company in a specific location.
To display the car company's information, enter CPO followed by the car company code and
city code. For example: CPOZIMIA
143
DISPLAYING CAR AVAILABILITY AND RATES
A Car Availability and Rates display provides you with availability status and rates
for rental cars at specific locations. Rates are usually shown from lowest to highest,
although some Complete Access Plus car companies may choose to order them
differently.
Car availability and rates are displayed in two ways:
Multi-company - displays availability and rate information for All companies offering
rental cars at the requested location.
Single-company - displays availability and rate information for a single company

offering rental cars at the requested location.
You can display availability and rates by typing a basic availability entry, or from:
A FLIGHT SEGMENT IN THE PNR, or

A CAR LOCATION LIST
Amadeus Cars offers 3 levels of access: Complete Access Plus, Complete Access,
and Standard Access.
SINGLE-COMPANY AVAILABILITY & RATES DISPLAY

A single-company Car Availability and Rates display provides you with a list of car
types and rates for a specific car company at a specific location, either airport or
non-airport.
For Standard and Complete Access car companies, the information you see comes
from the Amadeus Cars database. For Complete Access Plus car companies:
The information comes directly from the car company's system

The display includes estimated total rates
You can enter a customer or corporate ID to display special rates
To request a basic single-company Availability, include the 2-character company

code in your entry. For example: CAZIDEN/ARR-9A-4P
The System assumes the current date for pick-up and a one-day rental.
To request single-company Availability for specific dates, enter:
CAZIDEN10DEC-14DEC/ARR-9A-4P
144
MULTI- COMPANY AVAILABILITY & RATES DISPLAY
A multi-company Car Availability and Rates display provides you with a list of car
types and rates at a specific location, either airport or non-airport.
The display is comprised of two parts:
The upper part shows estimated total rates from lowest to highest. An estimated
total rate is the complete price of the rental including the base amount plus any
mandatory charges. Most Complete Access Plus car companies return an estimated
total rate.
The lower part shows plan rates from lowest to highest. A plan rate is the basic
amount used to calculate the base rate for a rental. The rate can be daily,
weekend, weekly, or monthly and may include charges such as insurance and state
taxes. Rates shown in the lower part of the display come from Standard or
Complete Access companies, or from Complete Access Plus companies that do not
want to or cannot return an estimated total rate.
If you do not include a rate category in your request, the System returns standard
or promotional rates. If no car companies return estimated total rates, only plan
rates are shown in the display.
To request a basic multi-company display, enter: CA MIA/ARR-9A-4P
The System assumes the current date for pick-up and a one-day rental. To request
availability for specific dates, enter: CA MIA 23SEP-27SEP/ARR-9A-4P
Instead of entering a drop-off date, you can specify the number of rental days.
For example: CA MIA 23SEP-4/ARR-9A-4P
145
AVAILABILITY & RATES DISPLAY FROM A PNR
You can request a multi-company or single-company Car Availability and Rates
display from an Air segment in the PNR.
We will use the following PNR example to illustrate this functionality:
RP/DOH1A0980/DOH1A0980 ZM/SU 8FEB09/1654Z 28FJGQ

DOH1A0980/0402ZM/8FEB09
1.MINHAS/ZAFAR MR
2 QR 051 K 15AUG 6 DOHIAD HK1 0900 1620 15AUG E QR/28FJGQ
3 QR 052 K 21AUG 5 IADDOH HK1 2240 1830 22AUG E QR/28FJGQ
4 AP DOH +974 4667579 - AMADEUS QATAR - A
To request a multi-company Availability, enter CA followed by S and the segment

number: CAS2
CAS2
**AMADEUS CARS RATE AVAILABILITY** CHECK POLICIES: USE CT OR CR
IAD WASHINGTON/DC/US:DULLES INTL
ARRIVAL:SA15AUG09/16:20 RETURN:FR21AUG09/21:40
A TYPE WEEKLY-QAR ESTIMATED-QAR KM/M CHRG S
1T ZD+BUDGET ECAR +690.41@* 690.41@* UNL .00 .
2T ZL+NATIONAL ECAR +651.92@* 803.64@* UNL .00 .
3T ZI+AVIS ECAR +847.95@* 847.95@* UNL .00 .
4T ZE+HERTZ ECAR +1096.24@* 1096.24@* UNL .00 .
5T ZT+THRIFTY IFAR +881.33@ 1103.93@ UNL .00 .
6T ZR+DOLLAR IFAR +881.33@* 1103.96@* UNL .00 .
7T ET+ENTERPRISE ECAR +979.70@* 1200.55@* UNL .00 .
@-RATE CONVERTED *-EXTRA HOUR/DAY MAY APPLY +-C/A PLUS RATE
=-EXACT MATCH &-UPSELL >-ALTERNATE
OTHER APPLICABLE RATES MAY EXIST - CHECK DAILY PLANS
NO MORE ITEMS
146
DISPLAYING CAR RATE FEATURES/RATE RULES - OPTIONS
Car Rate Features provide you with rate information for a specific rental car
company and vehicle, including the estimated total, taxes and surcharges,
insurance coverage, car type, rate code, advance booking, and the rental agency
location.
You can display Car Rate Features/Rate Rules from a:
CAR AVAILABILITY AND RATES DISPLAY

CAR SEGMENT IN A PNR
Car Rate Features/Rate Rules are available for Complete Access Plus car companies only.
RATE FEATURES FROM A CAR AVAILABILITY

For Complete Access Plus car companies, you can display Car Rate Features for a
car company and vehicle type shown in the Car Availability and Rates display. Car
Rate Features include information about taxes and surcharges, insurance coverage,
vehicle type, rate code, location, and more. We will use the following multi-
company Availability and Rates display to illustrate this functionality:
CAOMA5MAY-3/ARR-11A-2P
OMA OMAHA/NE/US:EPPLEY AIRFIELD
ARRIVAL:TU05MAY09/11:00 RETURN:FR08MAY09/14:00
A TYPE DAILY-QAR ESTIMATED-QAR KM/M CHRG S
1T ET+ENTERPRISE ECAR +163.89@* 793.99@* UNL .00 .
2T ZT+THRIFTY ECAR +163.67@ 850.81@ UNL .00 .
4T ZR+DOLLAR EDAR +173.00@* 884.17@* UNL .00 .
5T EP+EUROPCAR CCAR +247.69@ 990.70@ UNL .00 .
7T ZI+AVIS ECAR +194.61@* 1003.64@* UNL .00 .
To display Car Rate Features for the Budget rental car on line 1, enter: CR3
147
RATE FEATURES FROM A CAR SEGMENT
For Complete Access Plus car bookings, you can display Car Rate Features from a
Car segment in the PNR. Car Rate Features include information about taxes and
surcharges, insurance coverage, vehicle type, rate code, location, and more.
We will use the following PNR example to illustrate this functionality:
RP/DOH1A0980/DOH1A0980 ZM/SU 8FEB09/1721Z 28FJGQ

DOH1A0980/0402ZM/8FEB09
1.MINHAS/ZAFAR MR
2 QR 051 K 15AUG 6 DOHIAD HK1 0900 1620 15AUG E QR/28FJGQ
3 CCR ZD HK1 IAD 15AUG 21AUG ECAR/BS-00007000
/ARR-QR0051-1620/ES-*ZD*EUR 149.00 07D/NM-MINHAS ZAFAR MR
/RC-BE/RG-*ZD*EUR149.00WY-UNL FM XD 24.83 UNL FM/RT-2140
/CF-34055418DE5 *ZD+
**SEE RTSVCC**
4 QR 052 K 21AUG 5 IADDOH HK1 2240 1830 22AUG E QR/28FJGQ
5 AP DOH +974 4667579 - AMADEUS QATAR – A
To request Car Rate Features, enter RTSVCC followed by the Car segment number.
For example: RTSVCC 3
148
SELLING A CAR
You can sell a car from:
CAR AVAILABILITY AND RATES DISPLAY

CAR LOCATION LIST
If you have all the pertinent information, you can Direct Sell the car. You need to
know the car company identifier, pick-up and drop-off dates, arrival and return
information, and car type code.
The response to your car booking depends on the car company's access level. When
you book with a Complete Access or Complete Access Plus company, the
reservation is made simultaneously in the Amadeus System and the car company's
system and the confirmation number for the booked segment is returned
immediately.
When you book with a Standard Access car company, the confirmation field is left
blank until the confirmation is received from the car company.
149
SELL FROM A CAR AVAILABILITY
You can sell a car from a single-company or multi-company Availability and Rates
display. We will use the following multi-company display to illustrate this
functionality: CAIAD 15AUG-21AUG/ ARR ARR-5P-10P
CAIAD15AUG-21AUG/ARR-5P-10P
IAD WASHINGTON/DC/US:DULLES INTL
ARRIVAL:SA15AUG09/17:00 RETURN:FR21AUG09/22:00
A TYPE WEEKLY-QAR ESTIMATED-QAR KM/M CHRG S
3T ZI+AVIS ECAR +847.95@* 847.95@* UNL .00 .
4T ZE+HERTZ ECAR +1096.24@* 1096.24@* UNL .00 .
5T ZT+THRIFTY IFAR +881.33@ 1103.93@ UNL .00 .
6T ZR+DOLLAR IFAR +881.33@* 1103.96@* UNL .00 .
OTHER APPLICABLE RATES MAY EXIST - CHECK DAILY PLANS
All of the companies listed in this Availability and Rates display are Complete
Access Plus companies, as indicated by the plus sign (+) between the car
company code and name. To book a car with a Complete Access or Complete
Access Plus car company, you must have a PNR containing a Name element.
To book the Thrifty car on line 5, enter: CS1
150
SELL FROM A CAR LOCATION LIST
You can sell a car from a Car Location List using the line reference from the display
to select the rental car location. You need to enter the rental dates, vehicle type
code, and pick-up and drop-off times, and can add any applicable options to the
end of your entry.
Here's an example of a Car Location List for Washington, DC, displayed by entering:
CLIAD
CLIAD
COMPANY VICINITY CITY: WAS STATE/PROV: DC CNTRY: US DCOS
AA AL+ALAMO WAST72 WASHINGTON DULLES INTL ARPT DULLESS ....
AB AL+ALAMO WASC71 UNION STATION, 50 MASSACHUSETTS AVE NE ....
AC EP+EUROPCAR WAST02 DULLES APT -SERVED BY NATIONAL- 20166 WASHINGTON ....
AD EP+EUROPCAR WASC08 50 MASSACHUSETTS AV-SERVED BY NATIONAL- 20002 WAS ....
AE ET+ENTERPRISE WAST02 DULLES AIRPORT 23330 AUTOPILOT DR ....
AF ET+ENTERPRISE WASC04 3700 10TH ST NE WASHINGTON ....
AG ET+ENTERPRISE WASC09 1029 VERMONT AVENUE NW WASHINGTON D C ....
AH ET+ENTERPRISE WASC16 45664 WOODLAND RD STERLING ....
AI ET+ENTERPRISE WASC29 1221 22ND ST NW WASHINGTON D C 20007 ....
AJ ET+ENTERPRISE WASC34 970 D STREET SOUTHWEST WASHINTON DC ....
AK ET+ENTERPRISE WASC73 6510 LITTLE RIVER TPKE ALEXANDRIA ....
SEE ALSO: BWI GAI
NO MORE ITEMS
To book an Enterprise intermediate-class car at the WAST02 DULLES AIRPORT

location, enter: CSAE15AUG-21AUG/VT-ICAR/ARR-5P-10P
151
DIRECT SELL – LONG SELL ENTRY
When you have all the information required, you can sell a car without displaying
Car Availability and Rates (direct sell). You need to know the:
CAR COMPANY CODE

PICK-UP LOCATION CODE
PICK-UP AND DROP-OFF DATES
ARRIVAL AND RETURN TIMES
VEHICLE TYPE
Here is an example of a direct sell entry:
CSZDIAD15AUG-21AUG/ARR-5P-10P/VT-ECAR
152
AMADEUS HOTELS
The Amadeus Hotel system offers you detailed information on room availability,
rates and hotel features, for an extensive number of properties in cities all over the
world. Amadeus also has agreements with hotel companies to sell rooms directly
through their reservation systems. These agreements are known as Amadeus
Complete Access and Amadeus Complete Access +.
For most properties in Amadeus Hotels, you receive a confirmation number within
seconds of making a sell transaction. With the remainder of the properties, a
teletype message requesting confirmation is automatically sent to the hotel
company after you have made a sell transaction
HOTEL LIST DISPLAY

The hotel list display provides you with a complete list of hotels in a specific city in
alphabetical order. The display contains the hotel name, chain code, area location
and recommended type of transportation from the airport to the hotel.
To request a hotel list for Paris, enter: HL DOH
HOTEL LIST DISPLAY OPTIONS

Hotel List for specific Location HL LON
Hotel List for Every Marriott HL EM LON
Hotel List for Marriott Chain HL MC LON
Hotel List for specific name HL LON/HN-Marriott
Hotel List for Marriott at City Centre HL MC LON/AR-D
Search for hotels close to Eiffel Tower HL PAR/RP-ATT-EIFFEL
HOTEL FEATURES DISPLAY

Hotel features displays give information about a hotel, such as the address and
telephone number, features, policies, and services.
To display Hotel Features, Enter:

From a multi property HA display HF2
By hotel chain & property identifiers HF EMBCN444
From an HL display HF MC
Specified categories only (1-3) using codes & keywords HF 2-L-DEP-F
Revert all categories HF
153
HOTEL AVAILABILITY / RATES DISPALY
You use the hotel availability functionality to search for hotels with rooms available
by using options you can tailor the display to suit your requirements.
You can display hotels for dates up to 361 days in the future and 3 days in the past.
An availability display remains active for 10 minutes, after which time you must re-
enter the command.
There are three types of hotel availability displays:
• Multi-property display
• Single-property display with hotel complete or hotel standard access
• Single-property with hotel complete access plus or Amadeus dynamic

access
A single-property display takes the information from the Amadeus database.
With Dynamic access ( ! ) & CA+ the information comes directly from the hotel
chain's reservation system, and not from the Amadeus database. The format is
slightly different, and it includes a description of each rate.
Marriott hotel chain has dynamic access ( ! ) and that the rate range you see comes
directly from the Marriott hotel chain's central reservation system.
HOTEL AVAILABILITY / RATES DISPLAY OPTIONS

Multi property, one night stay for today HA LON
Multi property for Specific dates HA LON10MAR-15MAR
Multi property for Number of Nights HA LON10MAR-4
Specific Marriott chain HA MC LON10MAR-15MAR
Or every Marriott EM HA EM LON10MAR-15MAR
Double Occupancy HA LON15MAR-2/RT-2
Today one night stay, specific chain HA EM ATH
Today one night stay, specific hotel HA MC ATH
Single Property Display HA 1
154
MULTI-COMPANY HOTEL AVAILABILITY / RATES DISPLAY
A multi-property hotel availability display shows, for each property listed, the
lowest room/rate combination found, and also the highest.
To request a multi-company display for unqualified rates in Paris (PAR), enter:
HA PAR15APR-19APR -OR- HA PAR15APR-4
You can enter the number of nights in place of the check-out date. When you do
not specify the number of nights or the check-out date, the system assumes a one-
night stay.
FR PAR ALL AREAS SU 15APR09-19APR09 *SGL*
** RT*SOFITEL SEVRES*NEWLY RENOVATED*IDEAL FOR BUSINESS AND
** LEISURE*BEST RATE FR 139EUR AND GET A 10%COM >HARTPARSOF
AR TR CUR
1 RT+MERCURE PARIS LAFAYETTE 2* D T EUR
= 110.00-135.00
2 RT+MERCURE MONTY OPERA 3* D T EUR
= 95.00-165.00
3 BW!BEST WESTERN ASTRA-OPERA D R EUR
=! 159.00-263.00
MORE
Amadeus automatically displays different hotel properties each time you request
availability. This ensures an unbiased display.
Unless you specify otherwise in your entry, the system always displays rates for
single occupancy, or one person per room, regardless of the number of beds. The
system displays the rates in a single line with the least expensive rate shown in the
first position, and the most expensive in the second position.
155
SINGLE-COMPANY HOTEL AVAILABILITY / RATES DISPLAY
To display Hotel Availability for London on Marriot during 12DEC-16DEC, Enter:
HA LON12DEC-16DEC /HN-MARRIOTT
GB LON ALL AREAS TU 12DEC09-16DEC09 *SGL*
** *TI* 4* DELUXE CUMBERLAND HTL FM ONLY 89GBP - LUXURY TOWER
** HTL FM 70GBP * CENTRAL LON 4*DLX GUOMAN HTLS FM 99GBP *TI*
AR TR CUR
1 MC!MARRIOTT BEXLEYHEATH E T GBP
! 60.00-144.00
2 MC!MARRIOTT LONDON PARK LANE D T GBP
! 60.00-600.00
3 MC!MARRIOTT LONDON GROSVENOR SQUA D T GBP
! 60.00-399.00
4 MC!MARRIOTT LONDON COUNTY HALL D T GBP
! 60.00-599.00
HOTEL RATES
To display Hotel rates and Room type available through Displayed Hotel availability
of Multiple-properties Hotel. For example Hotel on line 2 of Display, Enter: HA 1
HOTEL PRICING / FEATURES

Hotel pricing is a display that you can request from a single-property hotel
availability display or from a hotel PNR segment.
It is available for hotels in dynamic access (DA) and complete access plus (CA+) only. The
information on hotel pricing displays is supplied directly from the hotel chain's own reservation
system; the display shows information relevant to the rate and the rules governing the rate only.
HOTEL PRICING / FEATURES OPTIONS

Move to Pricing & Feature from HA option HP 3
Pricing & Feature from PNR HP S3
Pricing & Feature categories (1-3) HP 3-L-P-F
156
HOTEL SELL
You can sell a hotel room directly from any of the following displays
SHORT SELL ENTRY

An entry containing a line reference to a room/rate shown on any single-property
display.
HA Hotel Single-property Availability
HR Hotel Rate Change
HP Hotel Pricing & Features
SHORT SELL HOTEL OPTIONS

From availability display HS2
From hotel pricing display HS 1
From an inventory display HS 2
From a location list display HS AA23DEC-6/RT-2A2T/SR-WKD
Direct Sell HS MCFRA12315DEC-20DEC
Guarantee as Credit Card HS 1/G-CCAX37144963531004EXP0105
Deposit as Credit Card HS 1/DP-CCAX37144963531004EXP0105
Booking Source as IATA number HS 1/BS-65271213
Corporate Discount Code HS 1/CD-123456HGE
New Rate as a special Rate HS 1/SR-PRO
Supplementary Information HS 1/SI- Non Smoking Room
NOTE: For information about the sell options supported by specific hotel chains,
enter HEHTLXX, where XX is the Hotel chain.
HOTEL RATE CODES

There are two kinds of rate codes: those standard to all hotels (predefined rate
codes), and those which may vary from one hotel chain to another
RAC Standard RAC COR Corporate
MIL Military PKG Package
TUR Tour SRS Senior Citizen
CON Convention GOV Government
PRO Promotional FAM Family
TVL Travel Industry STP Stopover
WKD Weekend
157
DIRECT / LONG SELL ENTRY
When you have all the required information, you can make a direct sell entry to
book a hotel room. The mandatory elements are:
• Hotel chain and property code
• Room-type/rate-type code
The optional elements are:
CHECK-IN & CHECK-OUT DATE
If not entered the current date is assumed for check-in and a one-night stay.
OCCUPANCY LEVEL
If not entered the system assumes single occupancy.
NUMBER OF ROOMS
If not entered one room is booked.
An example of a direct sell entry is: HSMC CPHHDKM15APR-3/ RT-ROH
HS Hotel sell transaction code

MC Hotel chain code
CPHDKM Hotel property code
15APR-3 Check-in and length of stay
/RT-ROH Room-type option
158
AMADEUS CUSTOMER PROFILE
A customer profile is a record, which contains useful information about a traveller,
or company that can assist you when making reservations in the Amadeus Central
system.
Customer Profiles are divided into 3 categories namely:
Traveller Profiles which contain information about an individual traveller

Company Profiles which contain information about a company
Traveller Profiles that are associated to a Company Profile
After creating a profile, this will be stored and maintained in your Amadeus system.
Access to your profiles will be allowed only to people working in your office.
NOTE: Profiles not touched for the next 18 months will be automatically deleted
from your system.
Because profiles contain useful information on clients and their companies, using
them in conjunction with reservations entries increases your productivity in the
following ways:
You can automatically create a PNR from a customer profile

You can quickly update customer profile data
Profiles help you improve service by giving you a greater knowledge of a company
or passenger’s consistent requirement.
159
CREATE A TRAVELLER PROFILE
Following are the steps to create the traveller profile:
STEP 1- To create a customer profile inside the Profile Mode, enter the command PM. The
system response will be:
WELCOME TO CUSTOMER PROFILE EXPERT MODE

FOR ON-LINE HELP TYPE HE PEMODE
NOTE: You must always be inside the Profile Mode whenever you are creating or
amending a Customer Profile. Entries not pertaining to the Profiles will not be
accepted while inside the Profile Mode (ex: Availability, Retrieval)
STEP 2- Input the name, phone fields, special requests, remarks, etc. by using the same
commands you use in creating a PNR (ex: NM1MAQUIRAYA/CORA MS). Example of the
T* MAQUIRAYA/CORA MS
------ PNR TRANSFERABLE DATA DOH1A0980
1 A NM 1MAQUIRAYA/CORA MS
2 A AP DOH FLYBUYS TRAVEL 4667579 JANE-A
3 A AP DOH 815670-B
4 A AP DOH 7541289-H
5 A SR *VGML
6 S FFN NW-1123456789
7 S ST /N/W
END OF DISPLAY
STEP 3- To end your transaction, use the command PER. To redisplay an active profile, use the
command PD. An example of a created Traveller Profile will look like this:
*T* MAQUIRAYA/CORA MS 23EF4W
------- PNR TRANSFERABLE DATA DOH1A0980
3 A AP DOH 815670-B
4 A AP DOH 7541289-H
5 A SR *VGML
6 S FFN NW-1123456789
7 S ST /N/W
END OF DISPLAY
160
Except for the name field, you are allowed to convert an element from automatic to
selectable or vice-versa. Let’s say that you want to convert element number 7 from
selectable (S) to automatic (A). The example format is:
7 / *A
7 : the element number you want to convert
/* : mandatory command
A : to convert this element to automatic (S for selectable)
The system response will be:
*T* MAQUIRAYA/CORA MS 23EF4W
------- PNR TRANSFERABLE DATA DOH1A0980 M
2* A ST /N/W
4 A AP DOH 815670-B
5 A AP DOH 7541289-H
6 A SR *VGML
7 S FFN NW-1123456789
END OF DISPLAY
STEP 4- To store this modification; do not forget to do PER
161
CREATE A COMPANY PROFILE
Following are the steps to create a company profile:
STEP 1- To create a company profile, the format is: PCN / AMADEUS QATAR
PCN : the transaction command

/ AMADEUS QATAR : the name of the company
NOTE:
1- You are only allowed to make one profile for a company; in case of duplicate
company names, input a distinguishing symbol. For example: AMADEUS QATAR
2 wherein 2 is the distinguishing symbol
2- Do not use symbols such as dots, commas or the & sign as the system will not
accept this symbols
3- A company profile name must contain a minimum of three (3) and maximum
of sixty (60) alpha numeric characters including spaces.
STEP 2- Input the company telephone number, fax number, contact person, billing address,
etc., by using the same commands you use in making reservations.
Example of the system response is:

C* AMADEUS QATAR
1 A AP DOH 8325958 SALLY-B
2 A AP DOH 9112638-F
3 A AP AMADEUS@QA. NET
4 A AB AL DARWISH ENGINEERING BLDG PO BOX 35068
------- GENERAL INFORMATION
5 PCN/ AMADEUS QATAR
END OF DISPLAY
162
STEP 3-To end and store your company profile, use the command PER. An example of a
created Company Profile is:
*C* AMADEUS QATAR 23EU5D
------- PNR TRANSFERABLE DATA DOH1A0980
1 A AP DOH 8325958 SALLY-B
2 A AP DOH 9112638-F
3 A AP AMADEUS@QA. NET
4 A AB AL DARWISH ENGINEERING BLDG PO BOX 35068139
EXIT FROM PROFILE MODE OPTIONS

The following commands are used to exit from the Profile Mode:
PME : Basic command to exit from the Profile Mode
PIE : To ignore a displayed profile and exit from the Profile Mode
PEE : To end a profile and exit from the Profile Mode
PI : To ignore a displayed profile; this command will not exit you
from the Profile Mode
PER : End transaction, and file, and redisplay the profile
PIR : Ignore the updates and redisplay the profile
163
CUSTOMER PROFILE RETREIVAL OPTIONS
You are allowed to retrieve customer profiles whether you are inside the Profile
Mode or not. The following are the commands on how to retrieve your customer
profiles:
PLT To display a list of all Traveller Profiles created by your office
PLC To display a list of all Company Profiles created by your office
PD1 To display profile number 1 in a list
PDR/23EF4W To display a customer profile by the record locator
PDN/-MAQUIRAYA To display a Traveller Profile by the last name
PDN/AMADEUS QATAR To display a Company Profile by name

PD To redisplay a customer profile that has not been ignored
PDMN/-MAQUIRAYA: To display a merged profile showing the information for Both the
Traveller and Company Profile
PDT To display the Traveller Profile only in a merged display
PDC To display the Company Profile only from a merged display
164
ASSOCIATE A TRAVELLER PROFILE TO A COMPANY PROFILE
In case your passenger is working for or connected to a company or corporation of
your account, you may merge a Traveller Profile and a Company Profile.
The following are the steps on how to merge your profiles:
STEP1 - Display a Traveller Profile: PDN / -MAQUIRAYA
STEP 2- From a displayed Traveller Profile do the command PCN/AMADEUS QATAR, the
Company Profile that you have created. The system response will be:
*T* MAQUIRAYA/CORA MS C AMADEUS QATAR 23EF4W
2 *A ST /N/W
4 A AP DOH 815670-B
5 A AP DOH 7541289-H
6 A SR *VGML
7 S FFN NW-1123456789
END OF DISPLAY
STEP 3- Save your modification by doing PER
165
TRANSFER CUSTOMER PROFILE ELEMENTS TO A PNR
Please note that only elements under the PNR TRANSFERABLE DATA can be
transferred to a PNR. The steps to transfer a customer profile to a PNR are:
STEP 1- Sell the air segments needed for the PNR
STEP 2- Copy the transferable data to the PNR with an option of 2 ways:
PBN/-MAQUIRAYA : will transfer all automatic transferable data only
PBN/-MAQUIRAYA* : will transfer all automatic and selectable data
STEP 3- Add a ticketing time limit (TKTL), make a received from and end the transaction
(ER). An example of a PNR copied from a customer profile is:
--- TC-BIZ RLP
RP/DOH1A0980/DOH1A0980 JM/SU 10OCT06/1017Z ZM46AR
1.MAQUIRAYA/CORA MS
2 QR102 M 21NOV 2 DOHDXB HK1 0045 0250 21NOV 0 320 M
3 AP DOH DOH FLYBUYS TRAVEL 4667579 JANE-A
4 AP DOH 9235670-B
5 AP DOH 7541289-H
6 TK TL15NOV/DOH1A0980
7 SSR NSST NW HN1 DOHLAX/W/S2
8 SSR FQTV NW HK/ NW1123456789
9 SSR VGML NW HN1/S2
The ---TC –BIZ RLP--- flag will tell you that this PNR was copied from a
Traveller Profile. To display the record locator of the Traveller Profile from where
this PNR was created from, the command is RLP.
An example response is:
RP/DOH1A0980/DOH1A0980 JM/SU 10OCT06/1017Z ZM46AR T/23EF4W
166
TRANSFER CUSTOMER PROFILE ELEMENTS TO A PNR OPTIONS
PT : This will transfer only automatic transferable data
PT* : This will transfer all automatic and transferable data
PT1,2,5-7 : Transfer automatic elements 1, 2, 5 to 7
PTX5,6 : Transfer automatic elements except elements 5 and 6
PT*7,10 : Transfer automatic elements and selectable elements 7 and 10 only
PT*X5,11-13: Transfer all elements except for elements 5 and 11 to 13
CREATE CUSTOMER PROFILE FROM A PNR

The following are the steps on how to transfer elements from a PNR to the PNR
TRANSFERABLE DATA of a profile:
STEP 1- Display a PNR
STEP 2- Do the command PC/-1. This means that you are creating a profile for passenger 1 in
a PNR. If the PNR contains elements such as phone fields, ticketing time limit, remarks,
frequent flyer number, seat requests, etc., please note that these elements will all be transferred
to the profile. However, you can select specific elements to copy by doing: PC/-1, 3, 5-9. The
sample entry means that you only want to copy elements number 1, 3 and 5 to 9.
NOTE
1- It is mandatory to include the element number of a name whenever this
procedure is done
2- The PC command will automatically enter the Profile Mode
STEP 3- Add any other information in the unfinished profile (ex: Documentation Information)
STEP 4- End the Profile by doing the command PER
DON’T FORGET TO EXIT FROM THE PROFILE MODE (PME).
167
OPTIONS USED WHILE DOING A COPY
PC/AMADEUS QATAR -1: Copy and associate passenger 1 to an existing
Company Profile (all transferable elements will be copied)
PC/AMADEUS QATAR -1, 5, 8-12: Copy specific elements from a PNR (again,
name element is mandatory) and associate it to an existing Company Profile
UPDATING PROFILE
You must be inside the Profile Mode when updating your profiles. The following are
format examples when updating your profiles:
XE 3 : cancel element number 3 from your profile
XE 6-7 : cancel a range of elements from your profile
12/DOH 2339978 – B : update a specific field in the profile
1/1MAKIRAYA/CORA MS : update the name field in a profile
1/CORAZON MS : update first name only in a profile
5/SONY LTD PHILIPPINES: update company name in a profile
DEACTIVATING PROFILE
A profile can be deactivated by doing the following:
1- PXN /- MAQUIRAYA (this can be done without displaying the profile).

Use PXN/SONY LTD PHILIPPINES in case you want to deactivate a Company
Profile. - or -
You can display the profile: PDN or PLC or PDR

and do the command PX
Upon doing any of the above commands, the system response will be:
TRAVELLER SONY LTD PHILIPPINES-MAQUIRAYA/CORA MS
WILL BE DEACTIVATED
TYPE PE TO CONFIRM OR PI TO IGNORE
*PROFILE MODE*
You can type in PE to validate your deactivation or PI to ignore the deactivation.
The system would still maintain the profiles after 30 days that it has been
cancelled. To display a list of deactivated profiles the transaction command is PLX.
The system will automatically delete this profile after 30 days that the profile has
not been touched.
168
REACTIVATING PROFILE
Do the following steps to reactivate a deactivated profile:
1- Display the list of deactivated profiles PLX.

2- From the list, display a specific profile by doing PD3 where 3 is the line number
of the profile you want to activate.
3- Once the profile you want to reactivate is displayed, do the command PR. The
TRAVELLER SONY LTD PHILIPPINES-MAQUIRAYA/CORA MS
WILL BE REACTIVATED
TYPE PE TO CONFIRM OR PI TO IGNORE
*PROFILE MODE*
Enter PE to confirm your reactivation or PI to ignore your reactivation.
You can also reactivate a profile from a list of deactivated profiles by doing PR3
wherein 3 is the line number of the deactivated profile you want to activate.
NOTE: Again, you can only activate profiles as long as it has not exceeded the 30
day deadline otherwise this profile will be purged from your system.
169
AMADEUS QUICK REFERENCE
SIGN-N / SIGN-OUT
Sign-in into first available area……………………………………………… JI0000AA/SU
Sign-in in to all areas………………………………………………………… JI*0000AA/SU
Sign-in in to specific area (E)……………………………………………… JIE00000AA/SU
Sign-out from active area…………………………………………………… JO
Sign-out from all areas……………………………………………………… JO*
Sign-out from Specific area (E) …………………………………………… JOE
Display status of all signed in areas……………………………………… JD
Display Terminal Number…………………………………………………… JD
DECODE / ENCODE
Encode location……………………………………………………………. DAN DOHA
Decode Location…………………………………………………………… DAC DXB
Encode Airline……………………………………………………………… DNA QATAR AIRWAYS
Decode Airline ……………………………………………………………. DNA 157
Encode Country……………………………………………………………… DC QATAR
Decode Country……………………………………………………………… DC EG
Decode Equipment…………………………………………………………. DNE 747
Encode Hotel ……………………………………………………………….. DNH MARRIOTT
Decode Hotel………………………………………………………………… DNH EM
Encode Car …………………………………………………………………. DNC AVIS
Decode Car …………………………………………………………………. DNC ZI
Encode State ……………………………………………………………….. DNS CALIFORNIA
Decode State……………………………………………………………….. DNS USTX
CONVERSION
Display system time….…………………………………………………….. DD
Display Local Time………………………………………………………….. DD DOH
Display local time between cities………………………………………….. DD LON1400/MIA
Calculate elapsed time …………………………………………………….. DD DOH 1230/LON1755
Convert GMT time to Local time…………………………………………… DD ZZZ 1500/ DOH
Find date 30 days prior…………………………………………………….. DD 25DEC/-30
Find 45 days in future………………………………………………………. DD 25DEC/45
HELP
Help for the last Transaction entered…………………………………….. HE/
Help for a specific topic…………………………………………………….. HE ELECTRONIC
Help for a specific transaction……………………………………………… HE FQD
Help for Step INDEX………………………………………………………… HE STEPS
Help for Meal codes………………………………………………………… HE MEAL
Help for Amadeus Fare discounted codes………………………………. HE FARE REQ
Help for E-ticket policies of specific carrier………………………………. HE ETT QR
170
AMADEUS INFORMATION PAGES
Display AIS INDEX….…………………………………………………….. GG AIS
Display Airline Access level in Amadeus……………………………….. GGPCAL ACC
Display Airline Function level in Amadeus……………………………….. GGPCAL FUN
Display Airline Function supported by a specific airline…………………..GGPCA QR
Display Airline Information …………………………………………………. GG AIR QR
Display Country Information………………………………………………… GG COU QA
Display information for a specific Airport…………………………………. GG APT LHR
Display Information for a specific Hotel chain……………………………. GG HTL SI
Display Information for specific Car company……………………………. GG CAR ZI
Display information for Amadeus Input and output codes………………. GG CODE
Display Information for a specific Amadeus company…………………... GG AMA QA
AVAILABILITY / SCHEDULE /TIMETABLE

Display Basic Neutral Availability……………………………………………AN04FEBDOHDXB
Display Basic Neutral Schedule……………………………………………..SN04FEBDOHDXB
Display Basic Neutral Timetable…………………………………………… TNDOHDXB
Display Availability by Departure ……………………….…………………..AD04FEBDOHDXB
Display Schedule by Departure …………………………………………… SD04FEBDOHDXB
Display Timetable by Departure …………………………………………… TDDOHDXB
Display Availability by Arrival ……………………….……………………… AA04FEBDOHDXB
Display Schedule by Arrival …………………………………………………SA04FEBDOHDXB
Display Timetable by Arrival ……………………………………………… TADOHDXB
Display Availability by Elapsed Travel Time…………………………..… AE04FEBDOHDXB
Display Schedule by Elapsed Travel Time …………………………….… SE04FEBDOHDXB
Display Timetable by Elapsed Travel Time ……………………………… TEDOHDXB
Display current Date & Time Availability……………………………………ANDOHDXB
Display Availability for specific time…………………………………………AN19DECDOHDXB1200
Display Availability for specific Carrier…………………………………… AN19DECDOHDXB/AQR
Display Availability for specific Carriers…………………………………….AN19DECDOHDXB/AQR,EK,GF
Display Availability for specific Class….……………………………………AN19DECDOHDXB/CV
Display Availability for specific Cabin..…………………………………… AN19DECDOHDXB/KY
Display Availability for Connecting city…..…………………………………AN19DECDOHDXB/XAUH
Display Availability to use combination..………………………………… AN19DECDOHDXB1200/AGF/CV/XAUH
Display Dual Availability option………………………………………..…… AN19DECDOHDXB/AQR*25DECDXBDOH/AEK
Display Availability to use Direct access………………………………… 1EKAD12DECDOHDXB
Display Availability to use Carrier Prefer ………………………………… ANQR12DECDOHDXB
Display Availability to use Seven Day Search…………………………… AN/12DECDOHCAS/AQR/CQ
Display Availability for Number of seats require………………………… AN04FEBDOHDXB/B5
Display Availability for Direct Flights…………………..……………………AN04FEBDOHDXB/FD
Display Availability for Non-stop…………..…………………..…………….AN04FEBDOHDXB/FN
Display Availability for Chartered Flights………………………………… AN04FEBDOHDXB/FC
Display Availability for online connection…………..……………………… AN04FEBDOHDXB/O
Display Availability for One world Alliance airlines……………………… AN*O12JANLHRJFK
Display Availability for Star Alliance airlines…………..………………… AN*A12JANLHRJFK
Display Availability for Sky Team Alliance airlines….…………………… AN*S12JANLHRJFK
171
FOLLOW-UP ENTRIES FOR AVAILABILITY /SCHEDULE / TIMETABLE
Change Availability for Next day…………………………………………….MN
Change Availability for Previous Day……………………………………….MY
Change Origin City ………………………………………………………… ACDXB
Change Destination City…………………………………………………… AC//LHR
Change City pair………………………………………………………………ACLHRJFK
Change for specific carrier………………………………………………… AC/AEK
Change for any carrier………………..………………………………………AC/AYY
Change for specific class of service……………………………………… AC/CF
Change for connecting city………..………………………………………… AC/XLHR
Change Departure Date…………………………………………………… AC25JAN
Change Number of days Later……………………………………………… AC5
Change Number of days Earlier…………………………………………… AC-6
Change Number of days Earlier both city pair…………………………… AC-5*-3
Change both Dates for Dual option………………………………………… AC25DEC*30DEC
Change Number of days Later both city pair……………………..……… AC5*3
Change Number of days Earlier 1st city pair………………………………. AC-3*
Change Number of days Earlier 2nd city pair……………………………… AC*-3
Change Number of days Later 1st city pair……………………………..… AC3*
Change Number of days Later 2nd city pair……………..………………… AC*3
Change Return for same day………………………………..……………… ACR
Change Return for specific date…………………..……………..………….ACR20FEB
Change Number of days Earlier for Return……………..………………… ACR-3
Change Number of days Later for Return……………..………………… ACR3
Change Availability Display to Schedule Display………………………….ACSN
Change Number of days Later for Return……………..………………… ACR3
Change Availability Display to Schedule Display………………………….ACSN
Change for Direct Access…..……………………………………………… ACL4
Change for Fare Display………………..…………………………………… ACFQ
Redisplay previous Availability …………………………………………… MPAN
FLIGHT INFORMATION
Display Flight Information from Availability or PNR………………………. DO 3
Display Flight Information for specific Flight and date…………………… DO BA124/25DEC
SELL AIR SEGMENT

Sell 2 Y class seats from line 5 ……………………..…………………….. SS 2 Y 5
Sell 2 Mixed classes of service from line 4……………………………….. SS 2 B Q 4
Waitlist 2 seats……………………………………………………………….. SS 2 Y 5 / PE
Direct sell for 2 seats………………………………………………………. SS QR001 B 25DEC DOHLHR2
Waitlist for 2 seats…………………………………………………………. SSQR001 B 25DEC DOHLHR PE2
Open segment for a specific carrier……………………………………….. SO QR B 12JUN DXBDOH
Surface segment…………………………………………………………….. SI ARNK
172
NAME FIELD
Single family name …..……………………..………………………………. NM1MINHAS/ZAFAR MR
Same family names…………………………………………………………. NM2MINHAS/ZAFAR MR/AISHA MRS
Multi names…………………………………………………………………… NM1RAMESH/RISHI MR1KUMAR/AJITH MR
Multi names ………………………………………………………………….. NM1RAMESH/RISHI MR ; NM1KUMAR/AJITH MR
Child Name…………………………………………………………………... NM1ZAFAR / HALA MISS(CHD/29APR03)
Infant as same as adult family name…………………………………………….NM1KUMAR/SHOBA MRS(INF/RAVINDERAN/21JUN08)
Different Family for Infant………………………………………………. NM1KUMAR/SHOBA MRS(INFGOPALAN/RAVINDERAN/21JUN07
CONTACT FIELD
Phone Number Field ………………………………………………………. AP 4667579
Phone Number Field for specific Location……………………………….. AP DOH 4667579
Enter your office Number …………………………………………….. ….. AP (Type Enter)
E-mal Address ……………………………………………………………… APE - abc@abc.com
TICKET ARRANGEMENT FIELD

No Time limit ………………………………………………………………… TKOK
Specific Time Limit with Date and Time ………………………………….. TKTL12MAR/1200
Auto Cancellation on Specific Date and Time …………………………… TKXL12MAR/1200
Send Q21, category 0 for reminder………………………………………. TKOK/Q21C0
RECEIVED FROM FIELD

Modification asked by Passenger…………………………………………. RF PAX
Modification by Agent ……………………………………………………… RF ALI
Modification by Mr. Al Emadi …………………………………………….. RF MR ALEMADI
END TRANSACTION
End the File and close the PNR…………………………………………… ET
End the File and Redisplay PNR…………………………………………. ER
End the File and Change the status code……………………………….. ETK
End the File and Change the status code, Redisplay PNR……………. ERK
RETRIEVAL PNR
Display active PNR on screen……..……………………………………… RT
Retrieve PNR Number…………………………………………………….. RTXXXXXX
Retrieve By Name………………………………………………………….. RT/AHMED
Retrieve By Alphabet……………………………………………………….. RT/A
By flight Number and date…………………………………………………. RTQR001/12JUNDOHLHR-AHMED
Retrieve PNR on line 4 of the List…………………………………………. RT4
Redisplay name list………………………………………………………….. RT0
Display PNR name………………………………………………………….. RTN
Specific flight Number and Date…………………………………………… LM/QR001/12MAR/DOHLHR
Retrieve or Display PNR ON Line 5 of the List………………………….. LM5
Redisplay name list………………………………………………………… LM0
173
MINIMUM CONNECTING TIME
From PNR SEGMENTS…………………………………………………….. DM3/4
For single Airport…………………………………………………………….. DMLHR
For specific Airport and Carriers…………………………………………… DMQR/LHR/AA
For different Airports and carriers…………………………………………. DMQR/LHR-LGW/CO
FREQUENT FLYER
Display the Name of passenger from Airline Data……………………….. FFDQR-1111111111 (Amadeus Users Airline Only)
Enter Frequent Flyer Number Automated…………………………………. FFNQR-1111111111
Enter Frequent Flyer Number Automated for specific PAX2……………. FFNQR-1111111111/P2
Manual Entry for Frequent Flyer…………………………………………… SRFQTVEK-EK111111111
Manual Entry for Frequent Flyer for PAX 3 ……………………………… SRFQTVEK-EK111111111/P3
FFN agreements between carriers……………………………………….. VFFD
ADVANCE SEAT REQUEST

Display Seat Map for Segment Number 3………………………………… SM3
Request specific seat Number……………………………………………. ST/R/20K
Request specific seat Number for PAX 4………………………………… ST/R/20K/P4
Request specific seat for specific segment 4…………………………… ST/R/20K/S4
Generic Smoking Seat………………………………………………………. ST/S
Generic Non-Smoking……………………………………………………….. ST
Generic Non-Smoking Window for Passenger #2………………………. ST/W/P2
Generic Non-Smoking Aisle for Segment # 4……………………………. ST/A/S4
Generic Non-Smoking Bulk Head for Segment # 5 and PAX # 3……… ST/B/S5/P3
OTHER SERVICE INFORMATION - OSI

Information for specific carrier…………………………………………… OS EK PAX IS VIP
Information for All carriers…………………………………………………. OS YY PAX IS VIP
SERVICES REQUIRED - SSR

Specific Meal request for All Carriers and Segments……………………. SR VGML
Specific Meal request for Specific carrier and Passenger………………. SR VGML LH/P2
Specific Meal request for Specific carrier and Segment…………………. SR VGML LH/S4
Form of ID as Passport number for an e-ticket....................................... SR FOID QR HK1- PP1234567/P1
To create an SSR for passport / identity Card information(AIPS)...........
SR DOCS QR HK1-P-GBR-1234567-USA-04FEB67-M-15DEC09-JACKSON/MICHEL-H/P1
CANCELLATION
Cancel Specific Segment…………………………………………………… XE4
Cancel Specific Segments…………………………………………………. XE4,7
Cancel Range of segments…………………………………………………. XE4-6
Cancel seat elements……………………………………………………….. SX/7,8
Cancel Itinerary………………………………………………………………. XI
174
CHANGE SEGMENT DATA
Change class all segments to F……………………………………………. SB F
Change class on segment 6….……………………………………………. SB F6
Change date to 28NOV on segment 6….…………………………………. SB 28NOV6
Change date to 28NOV and class M on segment 6….…………………. SB M 28NOV6
RETRIEVE HISTORY
Retrieve Entire History ……………………………………………………… RH
Retrieve History for specific Segment # 4………………………………. RHS4
Retrieve History for other Airline PNR ……………………………………. RLH
Retrieve History for Air segments …………………………………………. RHA
Retrieve History for Car segments ……………………………………….. RHC
Retrieve History for Hotel segments ……………………………………. RHH
REMARKS
General Remark only View by Amadeus Airline Users………………….. RM ( Free flow text)
Confidential Remarks View by Your office……………………………….. RC (Free flow text)
Service fee remarks for back office accounting………………………….. RIS QAR 250.00
Free flow text on ITR……………………………………………………….. RIZ Service amount charged QAR 250.00
Free flow text on itinerary………………………………………………….. RIR Please reconfirms your return itinerary
Option for reminder…………………………………………………………. OP25DEC/FREE FLOW TEXT
REPLCATE PNR
Copy PNR…………………………………………………………………….. RRN
Copy PNR and increase by 2 person…………………………………….. RRN/2
Copy and create cross reference of copy PNR………………………….. RRA
Copy Itinerary elements only………………………………………………. RRI
SPLIT PNR
Split passenger # 3…………………………………………………………. SP3
Received from……………………………………………………………….. RF P
File Split PNR……………………………………………………………….. EF
Received Again………………………………………………………………. RF P
End Transaction……………………………………………………………… ER
CLAIM A PNR
Display other Airline PNR, ER to claim…………………………………… RO GF ABDFGH
Display by flight, date, name, ER to claim………………………………. RO GF 517/25DECDOHBAH-ALNASSAR
Display from similar name list for passenger on line 3………………….. RO3
175
PRINTER AND PRINTING
Display Printers ATID……………………………………………………… TTQLIST
Print screen ………………………………………………………………… CTRL+P
Print All pages on Default printer…………………………………………… WRA/RT
Screen Print on Default printer………………………………………………WRS/RT
Extended Itinerary print on Default Printer………………………………… IEP
Extended Joint Itinerary Print on default Printer………………………….. IEPJ
Remote Print on Default printer…………………………………………… WRAP58756471
Print Query Report without Display………………………………………… WRA/TJQ/SOF/D-01OCT31OCT
Print Last Display Sales Report............................................................... TJP
Print Ticket…………………………………………………………………… TTP
Print Ticket and redisplay PNR…………………………………………… TTP/RT
Print Ticket for specific TST………………………………………………… TTP/T2
Print Ticket for specific passenger………………………………………… TTP/P3
Print Ticket for specific segment & passenger…………………………… TTP/P3/S2,5
Print Ticket for All Infant passengers……………………………………… TTP/INF
Print Ticket for All Non-Infant passengers………………………………… TTP/PAX
Print Ticket on specific Stock….…………………………………………… TTP/XA2
Print Ticket to use carrier override option………………………………… TTP/V*EK
Print Ticket to use override past date TST…………………………………TTP/O
Print Electronic Ticket when default Ticket is paper……………………. TTP/ET
Print Itinerary Receipt ………………………………………………………. ITR
Print ITR for specific FB element………………………………………… ITR/L10
Print Duplicate ITR (Within 7Days of issuance date)…………………… ITR/COPY
Print specific Queue and remove items…………………………………… QP97
Print Queue and Retain items in Queue………………………………….. QPR97
Print Passenger Profile……………………………………………………… WRA/PD
Print the whole currently displayed AIS page…………………………….. GL
Print the Fares displayed on the screen…………………………………… WRA/F
Print the TST of the displayed PNR……………………………………….. WRA/TQT
PAST DATE PNR

Past date PNR by record locator…………………………………………. RPD/RLC- XYZXYZ
Request PDRs with status………………………………………………… RLD
Retrieve a PDR from PDR list display…………………………………… PLD4
MANUAL TICKET NUMBER

Enter Manually E- Ticket Number for Non Infant:………………………… FHE PAX 157-9196789012
Enter Manually E-Ticket Number for Infant……………………………… FHE INF 157-9196789013
Enter Manually E-Ticket Number for specific Non Infant……………….. FHE PAX 157-9196789012/P2
Enter Manually E- Ticket Number for specific segments……………….. FHE 157-9196789012/S2,3
Conjunction E- Ticket Number…………………………………………….. FHE 157-9196789012-013
176
TIMATIC
Cities in a country……………………………………………………………. TILCC/PAKISTAN
Cryptic Mode for Visa Information…………………………………………. TIFV
Cryptic Mode for Health Information……………………………………… TIFH
QUEUES
Place PNR on specific queue………………………………………………. QE21
Place PNR on specific queue with category………………………………. QE21C0
Place on queue for another office………………………………………….. QE/DOHQR2120/97C0D1
Queue count Total activity………………………………………………….. QT
Queue count Total, active PNR only………………………………………..QTQ
Display a list of PNRS on specific Queue…………………………………. QV/21C0
Start specific queue 8……………………………………………………….. QS8
Start specific queue with category and date range………………………. QS8C0D2
Ignore PNR move it to bottom, display next PNR………………………… QD
Ignore PNR move it to bottom, exit queue……………………………….. QDF
Remove PNR from queue count…………………………………………… QN
Ignore PNR and exit from Queue count………………………………….. QI
Ignore changes to PNR, exit queue redisplay PNR out of queue……… QIR
BANK SETTLEMENT PLAN

Display BSP participating carriers for GULF BSP……………………….. TGBD-AE
Display e-ticketing participating for QATAR market……………………… TGETD-QA
Interline Ticketing agreement between 2 carriers………………………… TGAD – QR / AF
FARE QUOTE DISPLAY

Display Fare quote for origin city and CRT location for current date…… FQD DXB
Display Fare quote between two Cities / Airports……………………….. FQD DOHDXB
Fare display for specific airline for current date………………………….. FQD DOHAMM/AGF
Fare display for specific class for current date……………………………. FQD DOHAMM/CF
Fare display for front cabin………………………………………………….. FQD DOHDXB/KF
Display fares in NUC……………………………………………………….. FQD DOHMIL/R,NUC
Shopper display – lowest to highest for all Amadeus…………………… FQD DOHLON/S
Specific date for specific city pair………………………………………….. FQD DOHPAR/D15DEC
Specific past date for specific city pair…………………………………….. FQD DOHLON/D01MAY07
Exact outbound travel ………………………………………………………. FQD DOHMUC/D30DEC*
Range for travel date starts…………………………………………………. FQD DOHNYC/D10NOV**30NOV
Exact outbound and inbound travel date…………………………………. FQD DOHLON/D25NOV*10DEC
Fares shown in lowest to highest for specific airlines……………………. FQD DOHLON/AQR/IX
Display one-way fares only…………………………………………………. FQD DOHNYC/IO
Display Round trip fares only………………………………………………. FQD DOHLON/IR
Display Half round trip fares in NUC………………………………………. FQD FRABUD/IH
Display fares and the Taxes……………………………………………….. FQD DOHLHR/R,AT
Display Private Fares (Uni Fares)…………………………………………. FQD DOHCMB/R,U
Display Youth Fare………………………………………………………….. FQD DOHCAI/R, - ZZ
Display Fare, No-penalty and No-advance purchase……………………. FQD DOHMNL/R, *NPE,*NAP
177
FOLLOW-UP AFTER FARE QUOTE DISPLAY
Display reverse fare for specific cities / airports………………………….. FQDR
Display All special Fare/Passenger type codes…………………………... FQL*
Display Fare quote in NUC…………………………………………………. FQDN
Display Fare in Local currency…………………………………………….. FQDL
Display Fare rule from line 3……………………………………………….. FQN 3
Display Fare rules list of categories from line 3………………………….. FQN 3* LI
Display Penalty rule for fare from line 3…………………………………… FQN 3*PE
Display Tax information for specific country……………………………… FQN TAX/QA
CURRENCY CONVERSION
Convert specific amount, using a currency code………………………… FQC 100EUR/GBP
Convert from a designated currency to a NUC………………………….. FQC 1000QAR/NUC
Convert currencies up to 12 months in the past…………………………. FQC 100GBP/INR/15MAY08
EXCESS BAGGAGE CHARGES

Excess Baggage Charges for today's date for a city pair………………. FQX DOHAMM/30
Excess Baggage Charges for specific date for a city pair………………. FQX DOHAMM/30/26MAR
Excess Baggage Charges for specific airline…………………………….. FQX DOHAMM/30/QR
RATE OF EXCHANGE DISPLAY

Display IATA Rate of exchange (ROE) of your terminal………………… FQA
Display IATA Rate of exchange (ROE) of a Country……………………. FQA*US
Display IATA Rate of exchange (ROE) of a City…………………………. FQA*NYC
Display IATA Rate of exchange (ROE) for past date……………………. FQA*NYC/25JAN08
Display a list of BSRs for a currency……………………………………… FQB QAR
INFORMATIVE PRICING
Informative Pricing for specific Airline…………….……………………… FQP DOH/A QR LHR
Informative Pricing for specific Date…………….………………………… FQP DOH/D 25DEC LHR
Informative Pricing for specific Class…………….………………………… FQP DOH/C LHR
Informative Pricing for lowest fare an itinerary….………………………….FQP DOHDXBDOH/L
Informative Pricing for Youth fare………………………….……………… FQP DOHCAIDOH/RZZ
Informative Pricing for PTA…..….………………………………………… FQP MNLDOHMNL/R,DOH.MNL
Informative Pricing for Past Date………………….……………………… FQP DOHCAIDOH/R, 25MAY08
Informative Pricing for STOPOVER at DXB.……………………………….FQP DOHDXB-DOH
Informative Pricing for NO STOPOVER at DXB.…………………………. FQP DOHDXBCAI - DXBDOH
Informative Pricing for SURFACE between LHR and CDG…………….. FQP DOHLHR- - CDGDOH
Informative Pricing for Specific Validating Carrier…………………………FQP DOH/AEKDXB-/AQRDOH/R,VC-QR
Informative Pricing for UNI (Private) fare……….….……………………….FQP DOHCMBDOH/R,U
Informative Pricing for Same carrier for all sectors……………………… FQP DOHCAIDOH/O QR
Display the Informative Pricing break up from line 3…………………….. FQQ 3
178
ITINERARY PRICING
Itinerary Pricing for All passengers and segments……………………… FXP
Itinerary Pricing for specific passenger ………….……………………… FXP/P2
Itinerary Pricing for specific segments ………….………………………….FXP/S2,5
Itinerary Pricing for specific passengers and segments………………… FXP/P2/S2,5
Itinerary Pricing for CHILD………………………..………………………….FXP/RCH
Itinerary Pricing for INFANT passenger…………..……………………… FXP/INF
Itinerary Pricing for NON INFANT passenger…………..………………….FXP/PAX
Itinerary Pricing for PTA………………………..…………………………….FXP/R,DOH.MNL (Payment at DOH and Journey from MNL)
Itinerary Pricing for specific Validating carrier…………………………… FXP/R,VC-QR (For Taxes as per validating carrier)
Itinerary Pricing for IC domestic Itineraries..……………………………….FXP/R, FS –INR
Itinerary Pricing for NOSTOPOVER at segment 4 ………….…………….FXP/S4X
Itinerary Pricing for STOPOVER at segment 4 …………..….…………….FXP/S4S
Itinerary Pricing for BREAK POINT segment 4 ………..…….…………….FXP/B4
Itinerary Pricing for UNI FARE ……………………..………….…………….FXP/R,U
Itinerary Pricing for NO SERVICE FEE….. ………….……………………..FXP/NF
Itinerary Pricing for Exempt Taxes ………………….………………………FXP/R, ET
Itinerary Pricing for 25% Discount and TKT designator ………….………FXP/ZO-25P*FF25
Itinerary Pricing for specific Fare basis ……………………….………… FXP/L-KEE7QR2 (Override Booking class and Validity)
Itinerary Pricing for AROUND THE WORLD ………….………………… FXP/S2 RW
Display Lowest fare for an Itinerary…………………………………………FXL
Display lowest Available for an Itinerary……………………………………FXA
INSERT /UPDATE TST INFORMATION (CRYPTIC ENTRIES)

Create Manual TST………………………………………………………… TTC
Specific passenger……………………………………………………………TTC/P2
Specific passenger & segments……………………………………………. TTC/P2/S2,5
Add selling indicator ………………………………………………… TTK/SSITI
Specific TST………………………………………………………………… TTK/T2/SSITI
Add Baggage allowance…………………………………………………… TTK/A20K
Specific TST………………………………………………………………… TTK/T2/A20K
Specific TST & Line………………………………………………………… TTK/T2/L2/A20K
Add Fare Base……………………………………………………………… TTK/BYEE4M
Specific TST………………………………………………………………… TTK/T2/BKEE4M
Specific TST & Line………………………………………………………… TTK/T2/L2,5/BKEE4M
Add not Valid before & after………………………………………………… TTK/V12FEB12MAR
Specific TST………………………………………………………………… TTK/T2/V12FEB12MAR
Specific TST & Line ………………………………………………… TTK/T2/L3,4/V12FEB12MAR
Add not valid after only……………………………………………………….TTK/VXX12MAR
Specific TST………………………………………………………………… TTK/T2/VXX12MAR
Specific TST & Line ………………………………………………… TTK/T2/L3,5/VXX12MAR
Add not valid before only……………………………………………………..TTK/V12FEB
Specific TST………………………………………………………………… TTK/T2/V12FEB
Specific TST & Line………………………………………………………… TTK/T2/L3,5/V12FEB
Add Market/Net Fare Amount……………………………………………… TTK/NF-1800
Specific TST………………………………………………………………… TTK/T2/NF-1800
Add Tour code for Non Infant...................................................................FT PAX NRQ01800/DOHR002
Add Tour code for Infant…………………………………………………… FT INF NRQ00180/DOHR002
179
INSERT /UPDATE TST INFORMATION (CRYPTIC ENTRIES)
Specific passenger……………………………………………………………FT PAX NRQ01800/DOHR002/ P2
Specific passenger & segments……………………………………………..FT PAX NRQ01800/DOHR002/ P2/S2,5
Payment for Non Infant (Publishes Fare)…………………………………..FP PAX CASH
Payment for Non infant (Net Fare)……………………………………… FP PAX NR+CASH/QAR1950 (Include Taxes)
Payment for Infant (Published Fare )………………………………………. FP INF CASH
Payment for Infant (Net Fare) …………………………………………… FP INF NR+CASH/QAR200 (Include Taxes)
Specific passenger ………………………………………………………… FP PAX NR+CASH/QAR1950/P2
Specific passenger & segments …………………………………………… FP PAX NR+CASH/QAR1950/P2/S2,5
Commission ………………………………………………………………… FM 7
Specific passenger……………………………………………………………FM 7/P2
Specific passenger & segments……………………………………………. FM 7/P2/S2,5
Validating Carrier…………………………………………………………… FV QR
Specific passenger……………………………………………………………FV QR/P2
Specific passenger & Segments…………………………………………….FV QR/P2/S2,5
Endorsement…………………………………………………………………. FE VALID ON SHOWN CARRIERS
Specific passenger……………………………………………………………FE VALID ON SHOWN CARRIERS/P2
Specific passenger & segments……………………………………………. FE VALID ON SHOWN CARRIERS/P2/S2,5
Update / Add Fare Amount………………………………………………… TTK/F1800.00 (Local currency QAR )
Update / Add Fare Amount………………………………………………… TTK/FUSD495.00 (Other currency USD )
Update / Add Equivalent Fare Amount ……………………………………. TTK/EQAR1800.00
Update / Add Fare & Equivalent……………………………………………. TTK/FUSD495.00/EQAR1800.00
Specific TST………………………………………………………………… TTK/T2/F800.00
Update/Add Tax……………………………………………………………….TTK/X100YR
Update/Add Taxes…………………………………………………………… TTK/X100YR/X200YQ/X30WO
Specific TST………………………………………………………………… TTK/T2/X100YR/X200YQ/X30WO
Update/Add Fare & Total Amount for reissue…………………………… TTK/R1800/T500.00
Additional amount as Total (Reissue)……………………………………… TTK/T500.00
No Additional cost (Reissue)……………………………………………… TTK/T0.00
Delete specific Tax # 3………………………………………………………. TTK/X3
Add new Tax………………………………………………………………… TTK/X100YR
Change Tax amount for Tax # 3……………………………………………. TTK/X3-X200YQ
Existing Tax as collected for reissue……………………………………… TTK/X3 – O (Old tax which collected)
Add BSR………………………………………………………………………. TTK/K13.65000 (K1 is transaction)
Specific TST………………………………………………………………… TTK/T2/K13.65000 (K1 is transaction)
Fare calculation……………………………………………………………… TTK/CDOH QR DXB190.00NUC190.00END ROE3.6400
Fare calculation override…………………………………………………… TTK/CBUILD
Specific TST…………………………………………………………………. TTK/T2/CBUIL
180
PRINTING TICKET
Basic entry to print ticket..........................................................................TTP
Verify if ticket can be issue...................................................................... TTP/TKT
Issue ticket for specific TST..................................................................... TTP/T2
Issue ticket for specific passenger........................................................... TTP/P2
Issue ticket for specific segments............................................................ TTP/S2,5
Issue ticket for specific segments and TST............................................. TTP/S2,5/T2
Issue ticket for specific segments and passenger................................... TTP/S2,5/P2
Issue ticket for All INFANT...................................................................... TTP/INF
Issue ticket for All NON INFANT..............................................................TTP/PAX
Override Validating carrier....................................................................... TTP/V*QR
DISPLAY AN ELECTRONIC TICKET RECORD

Display e-ticket record from PNR............................................................ TWD
Display e-ticket record from PNR and refer FA/FHE............................... TWD/L7
Display e-ticket record using ticket number outside PNR........................ TWD/TKT157- 4800154678
VOIDING AN ELECTRONIC TICKET RECORD

STEP 1: Display e-ticket record
IN PNR
TWD
TWD/L7
OUT SIDE PNR

TWD / TKT157-4800154678
STEP2 : Status of the coupons should be ‘’O’’ and NOT a reissued ticket
TWX
REFUNDING AN ELECTRONIC TICKET

UNTILISED E-TCKET
STEP 1: Display refund record
TRF 157- 4800154678
STEP2 : Insert cancellation / refund charges
TRFU/CP100A (Amount QAR 100 as per airline advised)
STEP 3: Process the refund
TRFP
181
REPRINT AN ITR
Reprint ITR ............................................................................................. ITR/L5 (Refere FA line number)
Reprint ITR for specific passenger.......................................................... ITR/L5/P2 (Refere FA line number)
Reprint Agent Coupon............................................................................ TTR/L5/C-I (Refere FA line number)
Send ITR by e-mail.................................................................................. ITR-EMLA/L5 (Refere FA line number)
Display ITR on screen............................................................................. ITRD/L5 (Refere FA line number)
DOCUMENT REPORT DISPLAY

Summary Sales report for the Past Period ………………………………. TJS/SOF/H-1
Item Sales report for the past period………………………………………. TJI/SOF/H-1
Summary Sales report for the period before the past period……………. TJS/SOF/H-2
Item Sales report for the period before the past period………………….. TJI/SOF/H-2
Daily Summary Sales report for current date………………………………TJD/SOF
Daily Summary report for Specific date…………………………………… TJD/SOF/D-02JUL
Daily Summary report for specific date range……………………………. TJD/SOF/D-02JUL05JUL
Daily Query Sales report for current date…………………………………. TJQ/SOF
Daily Query report for specific date………………………………………… TJQ/SOF/D-02JUL
Query report for specific date range………………………………………. TJQ/SOF/D-02JUL05JUL
Query Report of E-Tickets for date range………………………………… TJQ/SOF/D-02JUL05JUL/QTC- TKTT
Query Report unused voided e-tickets…………………………………….. TJQ/SOF/D-02JUL05JUL/QTC-CANN
Query Report for specific airline……………………………………………. TJQ/SOF/D-02JUL05JUL/QVP-BA
Net Remit report……………………………………………………………… TJN/SOF/D-01JUL31JUL
Transaction Report by Ticket stock Number ……………………………. TJT/ TK-4510000300
CAR AVAILABILITY
Multi Car company display for current date ………………………………. CA LHR/ARR-1200-1900
Multi Car company display for specific dates ……………………………. CA LHR25DEC-27DEC/ARR-1200-1900
Multi Car company display for specific period …………………………… CA LHR25DEC-2/ARR-1200-1900
Multi Car company display from PNR segment …………………………. CA S4
Single company from car availability display……………………………… CA4
Single company car availability for specific dates…………………………CA ZE LHR 25DEC-27DEC/ARR-1200-1900
Single company car availability for specific period……………………… CA ZE LHR 25DEC-2/ARR-1200-1900
Single Car company availability from PNR segment ……………………. CA ZE S4
CAR LOCATION
Car locations, all companies, city and airports……………………………. CL LON
Car locations for specific company for specific city……………………… CL ZE LON
Car locations, all companies at terminal location………………………….CL LON – T
Car locations, specific company at terminal location…………………….. CL ZE LON – T
CAR LOCATION POLICY

Single company location policy for Airport………………..………………. CPO ZE LHR
Single company location policy for City………………..………………….. CPO ZE LONC61
182
CAR RATE FEATURES
Car features from car availability display……….…………………………. CR 3
Car features from PNR for specific segment…….……………………….. RTSVCC3
Rate information from car availability display…………………………….. CR3/R
Tax information from car availability display…………………………….. CR3/T
Surcharge information from car availability display…………………….. CR3/S
Multi features information from car availability display………………….. CR3/S/T/R
CAR TERMS
Car features from car availability display……….…………………………. CT 9
Rate information from car availability display…………………………….. CT3/R
Tax information from car availability display…………………………….. CT3/T
Surcharge information from car availability display…………………….. CT3/S
Multi features information from car availability display………………….. C T3/S/T/R
CAR SELL OPTIONS

Car Sell from Availability and rate display …….…………………………. CS 3
Car Sell for specific car company by referring segments in PNR ……… CS ZE S3 ; S4
Direct car sells, specific company, vehicle type, dates………………… CS ZE LHR 25DEC-27DEC/VT-ECMN/ARR-BA124-0700-1000
Car Sell from car location display………………………………………….. CSAB25DEC-27DEC/VT-ECMN/ARR-0700-1000
CAR MISCELLANIOUS ENTRIES

Amadeus Cars specific information …………….…………………………. GG CAR
Specific car company information …………….…………………………… GG CAR ZE
Car company information at a specific location……………………………GG CAR ZE LON
Decode / Encode special equipment for specific car company…………. CE / CO – ZE
Encode car company name………………………………………………….DNC AVIS
Decode car company code…………………………………………………. DNC ZI
Change drop-off date on car segment 4 …………………………………. 4 / DD- 28DEC
Change Vehicle type on car segment 4…………………………………… 4 / VT - ICAR
Cancel car segment…………………………………………………………. XE 4
CAR CODES
CAR TYPE CODES
CLASS TYPE TRANSMISSION A/C
M – MINI C - 2/4 DOOR A – AUTOMATEC R – YES
E – ECONOMY B – 2 DOOR M – MANUAL N – NO
C – COMPACT D – 4 DOOR
I – INTERMEDIATE W – WAGON
S – STANDARD V – VAN
F – FULL SIZE L – LIMOUSINE
P – PREMIUM K – TRUCK
L – LUXURY P – PICKUP
X – SPECIAL S – SPORT
T – CONVERTIBLE
F – 4 WHEEL DRIVE
J – ALL TERRAIN
X – SPECIAL
R – RECREATIONAL VEHICLE
183
HOTEL LOCATION LIST DISPLAY
Hotel List Display for specific location ……………………………………. HL DXB
Hotel List Display for specific hotel chain…………………………………. HL EM DXB
Hotel List Display for specific location and name………………………… HL DXB / HN – TAJ PALACE
Hotel List near a specific point of reference………………………………. HL PAR / RP – EIFFEL TOWER
Hotel List Display for specific area……….………………………………… HL DXB – D
Hotel List Display from point of reference ………………………………… HL L4
HOTEL FEATURES / DESCRIPTIONS

Hotel features from hotel list display .. ……………………………………. HL AB
Hotel features from multi-property availability .. .. ……………………….. HF 1
Hotel features from single-property availability .. .. …………………….. HF
Hotel features from PNR for specific hotel segment .. .. ……………….. HF S3
Hotel features for specific section (Commission) .. .. ………………….. HF-C
HOTEL POINT OF REFERENCE

Point of reference categories display .. …………………………………… DRP CAT
Point of reference as attraction for PAR…………………………………… DRP*/PAR – ATT
HOTEL AVAILABILITY
Multi-property hotel availability display from PNR.. ……………………… HA S3
Multi-property hotel availability for specific location.. ……………………. HA DXB (Current date for 1 night only)
Multi-property availability for specific location & dates.. ………………. HA DXB 25DEC-27DEC
Multi-property availability for specific period……………. ………………. HA DXB 25DEC- 2
Multi-property availability for company negotiated rate……………. …. HA DXB 25DEC- 27DEC/ SR – XOM
Single-property hotel availability from hotel list display………………….. HA AB 25DEC-27DEC
Single-property hotel availability from multi-property display………….. HA 3
Hotel availability by chain code for specific location………………………HA MC DXB 25DEC-27DEC
Hotel availability by property identifier ……….…………………………… HA MC DXBERM 25DEC-27DEC
Hotel availability by hotel name…….. ……….…………………………… HA DXB 25DEC-27DEC/HN- SHANGRI LA
Hotel availability for double occupancy…….. ……………………………. HA DXB 25DEC-27DEC/RT – 2
HOTEL PRICING FEATURES

Hotel pricing display specific line from single-property availability……….HP 2
Hotel pricing display from hotel segment in PNR…………………….…….HP S3
HOTEL SELL OPTIONS

Sell hotel from single-property availability display ………………………. HS 3
Sell hotel with special rate code …………..…………………………… HS 3 / SR – GOV
Sell hotel with corporate discount code …………..…………………… HS 3 / CD – 12345455
Sell hotel with credit card as a guaranty …………..……………………… HS 3 / G – CC VI 12345678911 EXP 1210/P1
Sell hotel with credit card as a deposit…………….……………………… HS 3 / DP– CC VI 12345678911 EXP 1210/P1
Sell hotel with booking source as a IATA number…………….………… HS 3 / B – 65272727
Sell hotel with supplementary information …………….……………….… HS 3 / SI – NONSMOKING
184
HOTEL MISCELLANIOUS ENTRIES
Specific hotel company information ……..………………………………… GG HTL EM
Encode the hotel chain……………………………………………………… DNH INTERCONTINENTAL
Decode the hotel chain code………………………………………………. DNH IC
Decode the corporate rate code…………………………………………… DNN XOM
Move to previous hotel multi-property display…………………………….. MP HM
Move to previous hotel single-property display………………………….. MP HA
Change check-in date for hotel, segment 4………………………………. 4/DT-25DEC
Change check-out date for hotel, segment 4………………………………4/DD-29DEC
HOTEL CODES
HOTEL PREFERD RATE CODES
CODE TYPE CODE TYPE

RAC Standard RAC COR Corporate
MIL Military PKG Package
TUR Tour SRS Senior Citizen
CON Convention GOV Government
PRO Promotional FAM Family
TVL Travel Industry STP Stopover
WKD Weekend
CATEGORIES CODES
With Bath/Shower : A-Superior B-Moderate C-Standard D-Minimum
With Shower Only : E-Superior F-Moderate G-Standard H-Minimum
No Bath/Shower : I-Moderate J-Standard K-Minimum
Executive Floor : P-Executive
Suites : S-Moderate T-Standard U-Minimum
BED TYPES CODES

D-Double K-King P-Pullout Q-Queen S-Single
T-Twin W-Water Bed
185
CUSTOMER PROFILE
Enter into profile mode …………………..…….…………………………… PM
Profile ignore and redisplay………………………………………………… PIR
Profile ignore and exit profile mode…………………………………………PIE
Profile mode exit ……………………………………………………………. PME
Profile end and redisplay profile……………………………………………. PER
Profile End and exit profile………………………………………………….. PEE
CREATE A CUSTOMER PROFILE

Create Company Profile.………………………………………………….. PCN/WORLD BANK
Create traveller Profile .………………………………………………………NM1ALNASAR/KHALIFA MR
Add phone field …………………………………………………………….. AP DOH 4667579-B
Add e-mail address………………………………………………………….. APE- abc@abc.com
Add contact number, but don’t send to Airline……………………………. APX- DOH 5567656
Add Fax number……………………………………………………………… APF- QA54545454
Add mailing Address………………………………………………………… AM 94-D RING ROAD, QATAR, DOHA
Add Billing Address………………………………………………………… AB 94-D RING ROAD, QATAR, DOHA
CREATE A CUSTOMER PROFILE FROM A PNR

Create traveller Profile with first PNR name field .……………………….. PC/ -1
Create Company Profile…………………………………………………….. PC/ WORLD BANK
Create traveller Profile associated to a company .……………………….. PC/ WORLD BANK -1
Element 1,4 and 9 through 12……………………………………………… PC/ -1,4,9-12
UPDATE EXISTING CUSTOMER PROFILE

Update traveller from displayed PNR, name 1 .…………………………. PU/ -1
Update profile with PNR elements 5 – 7 and 12 .……………………….. PU/ -1, 5-7,12
Update profile except lines 5 – and 10 - 12 .…………………………….. PU/ -1, X5, 10-12
MODIFY A CUSTOMER PROFILE

Modify phone field, line 5………………………………………………….. 5/ DOH 4656567 B
RETRIEVE A CUSTOMER PROFILE

Display company profile…………………………………………………….. PDN / WORLD BANK
Display traveller profile………………………………………………………. PDN / - ALNASAR/KHALIFA
All travellers associated to a specific company…………………………… PLT // WORLD BANK
Separate traveller from merged profile…………………………………….. PDT
Separate company from merged profile…………………………………… PDC
List of all companies…………………………………………………………. PLC
List of all travellers with associated companies……………………………PLT
PNRs created from a specific profile………………………………………. RTU
CANCEL A CUSTOMER PROFILE

Cancel displayed profile…………………………………………………….. PX
Confirm deletion after PX entry…………………………………………….. PE
Ignore deletion after PX entry……………………………………………… PI
186
REACTIVATE CANCELLED PROFILE
Display deactivated profile list…………………………………………….. PLX
Display profile from list on line 3…………………………………………… PD3
Reactivate displayed profile………………………………………………… PR
Confirm reactivate display profile………………………………………….. PE
TRANSFER PROFILE ELEMENTS TO A PNR

Blind transfer automatic company elements…………………………….. PBN / WORLD BANK
Blind transfer all automatic company elements………………………….. PBN / WORLD BANK*
Blind transfer automatic traveller elements……………………………….. PBN / - ALNASAR/KHALIFA
Blind transfer all traveller elements…………….………………………….. PBN / - ALNASAR/KHALIFA*
Create PNR transferring mandatory and automatic elements ………… PT
Create PNR transferring all elements from displayed profile …………… PT*
Create PNR transferring all elements except line 2, 5 ………………….. PT* X2, 5
Transfer profiles without profile name…………………………………….. PTO
Transfer only elements 5 and 7…………………………………………… PTO5,7
Transfer only elements 5 and 7, associate specific passenger………… PTO5,7 / P2
Transfer from list, all elements…………………………………………….. PB 1-3*
Transfer FQTV numbers to a modified PNR…………………………….. PF
187

Amadeus Vista Basic Reservation Doha

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Amadeus Vista Basic Reservation Doha

Uploaded by

Copyright:

Available Formats

AMADEUS BASIC

INITIATES AMADEUS SELLING PLATFORM

System initiates Amadeus selling plat form application

Fill boxes with your sign-in information

Enter your password in password box

Select at least one work area

Click on icon to sign-in

Sign-in in to first available area, enter JI2345XY/GS

SIGN OPTIONS ON COMMAND PAGE

MOVE BETWEEN AREAS

MOVE BETWEEN WORK AREAS OPTIONS

AREA TM MOD SG/DT.LG TIME QCAT ACT.Q STATUS NAME

0 - System user airlines 6 - Tour provider

900 Office number

To display the office profile for another office, enter:

PV / DOHQR2120 (Office Id) or PV / 65209896 (IATA Number)

You can also access help in the following ways:

For example: HE FQD

AMADEUS ONLINE HELP OPTIONS

To display main index of AIS topic enter: GG AIS

AMADEUS INFORMATION SYSTEM DISPLAY OPTIONS

The Encode and Decode transactions allow you to:

You can encode and decode:

ENCODING AND DECODING OPTIONS

You can use the DD transaction as:

To display the system date, enter: DD

You can display the following times:

Time in another city compared to a specified time to another city,

Airlines can have the following access levels with Amadeus:

: Amadeus Access update: provides real-time schedule updates and, when

* Direct Access:: real-time link to airline system to display accurate

BY DEPARTURE TIME DISPLAY

BY ARRIVAL TIME DISPLAY

AMADEUS AVAILABILITY / SCHEDULE OPTIONS

TA By Arrival Time Order

TIME TABLE DISPLAY OPTIONS

To request flight information for a specific flight today, enter,

For a specific date, enter for example: DO QR620/12JUL

FLIGHT INFORMATION DISPLAY OPTIONS

- Itinerary element A booking for a flight or other service

- Contact element A telephone number, or contact information for the person

- Ticketing element An indication of the arrangements for issuing a ticket for

SINGLE PASSENGER NAME

Here is an Example Entry: NM1JONES/TOM(YTH)

MULTIPLE PASSENGER WITH SAME SURNAME

Enter NM followed by the number of passengers sharing the surname, followed by

For example, enter: NM3ALNASSAR/JAFFER MR/MARIYUM MRS/NOORA MISS

MULTIPLE PASSENGER WITH DIFFERENT SURNAMES

Entry: NM1ALSAAD/BADER MR 1ALNASSAR/JAFFER MR

INFANT SURNAME SAME AS ADULT ASSOCIATED

INFANT SURNAME DIFFERENT WITH ADULT ASSOCIATED

NAME FIELD OPTIONS

1 QR 005 F6 A5 J9 D9 I0 Y9 B9 /DOH LHR 3 1150 1640 0/332 7:50

To sell one F class seat for QR001, Enter: SS 1F2

Basic entry for ticket arrangement: TKOK

Where TK is transaction code for ticket arrangement

OK Tickets have been issued (no queue placement)

XL This identifier enables the itinerary to be automatically cancelled when the

Basic Entry for Received From: RF MR ALNASSAR

To end transaction and redisplay the PNR on your screen, enter: ER

To cancel Element on line 2 , enter: XE 2

You cancel Seat request element on the line 6: SX6

FX The itinerary pricing for specific itinerary a PNR requires.