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AMADEUS BASIC 
AMADEUSBASIC
Training ManualJune 2009
 
 
 
INDEX
AMADEUS SELLING PLATFORM (AMADEUS VISTA)..............................................................................................8INITIATES AMADEUS SELLING PLATFORM........................................................................................................8SIGN-IN THE GRAPHIC MODE............................................................................................................................10SIGN-IN / SIGN-OUT ON COMMAND PAGE........................................................................................................11DUTY CODES........................................................................................................................................................11SIGN OPTIONS ON COMMAND PAGE............................................................................................................11MOVE BETWEEN AREAS.....................................................................................................................................12MOVE BETWEEN WORK AREAS OPTIONS...................................................................................................12STATUS OF WORK AREAS..................................................................................................................................13OFFICE PROFILE DISPLAY..................................................................................................................................14AMADEUS HELP...................................................................................................................................................15AMADEUS ONLINE HELP OPTIONS...............................................................................................................16AMADEUS INFORMATION SYSTEM – (A.I.S)..........................................................................................................17AMADEUS INFORMATION SYSTEM DISPLAY OPTIONS..............................................................................17ENCODING AND DECODING...................................................................................................................................18ENCODING AND DECODING OPTIONS.........................................................................................................18CONVERSION............................................................................................................................................................19CONVERSION OPTIONS..................................................................................................................................21AMADEUS AIR...........................................................................................................................................................22AMADEUS AVAILABILITY.....................................................................................................................................23AMADEUS SCHEDULE.........................................................................................................................................23BY NEUTRAL DISPLAY....................................................................................................................................23BY DEPARTURE TIME DISPLAY.....................................................................................................................23BY ARRIVAL TIME DISPLAY............................................................................................................................23BY ELAPSED TRAVEL TIME DISPLAY............................................................................................................24AMADEUS AVAILABILITY / SCHEDULE OPTIONS.........................................................................................24DIRECT ACCESS.......................................................................................................................................................25TIME TABLE...............................................................................................................................................................27TIME TABLE DISPLAY OPTIONS.........................................................................................................................27FLIGHT INFORMATION.............................................................................................................................................28FLIGHT INFORMATION DISPLAY OPTIONS.......................................................................................................28PASSENGER NAME RECORD.................................................................................................................................29NAME ELEMENT...................................................................................................................................................29SINGLE PASSENGER NAME...........................................................................................................................29MULTIPLE PASSENGER WITH SAME SURNAME..........................................................................................30MULTIPLE PASSENGER WITH DIFFERENT SURNAMES.............................................................................30PASSENGER WITH INFANT.................................................................................................................................31INFANT SURNAME SAME AS ADULT ASSOCIATED.....................................................................................31INFANT SURNAME DIFFERENT WITH ADULT ASSOCIATED......................................................................31NAME FIELD OPTIONS....................................................................................................................................31SELL SEGMENT........................................................................................................................................................32CONTACT...................................................................................................................................................................34TICKET ARRANGEMENT..........................................................................................................................................35RECEIVED FROM......................................................................................................................................................36END TRANSACTION.................................................................................................................................................37IGNORE......................................................................................................................................................................38CANCELING...............................................................................................................................................................39RETRIEVAL................................................................................................................................................................40RETRIEVING A PNR BY RECORD LOCATOR....................................................................................................40RETRIEVING A PNR BY SURNAME.....................................................................................................................40RETRIEVING A PNR BY ALPHABET....................................................................................................................40RETRIEVING A PNR FROM NAME LIST DISPLAY.............................................................................................40RETRIEVING A PNR BY FLIGHT NUMBER AND NAME.....................................................................................41RETRIEVING A PNR BY FLIGHT NUMBER.........................................................................................................41RETRIEVING A PNR FROM LIST OF FLIGHT SEARCH DISPLAY.....................................................................41
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Amadeus Basic Amadeus Qatar W.L.L
 
 
 
STEPS TO CREATE A PNR......................................................................................................................................42STEP 1 – DISPLAY THE AVAILABILITY / SCHEDULE........................................................................................42STEP 2- SELL THE AIR SEGMENT/ SEGMENTS................................................................................................42STEP 3- ENTER THE NAME/NAMES...................................................................................................................42STEP 4- ENTER THE CONTACT DETAILS..........................................................................................................43STEP 5- ENTER THE TICKET ARRANGEMENT OPTION...................................................................................43STEP 6- ENTER THE RECEIVED FROM ELEMENT...........................................................................................43STEP 7- END TRANSACTION TO SAVE THE PNR.............................................................................................44OTHER SERVICE INFORMATION(OSI)....................................................................................................................45SPECIAL SEERVICE REQUEST(SSR).....................................................................................................................46SPECIAL SERVICE REQUEST FOR FOID...........................................................................................................46SPECIAL SERVICE REQUEST FOR PASSPORT (AIPS)....................................................................................46FREQUENT FLYER....................................................................................................................................................47CREATING A FREQUENT FLYER SSR ELEMENT.............................................................................................47ADVANCE SEAT REQUEST......................................................................................................................................48BASIC SEAT REQUEST – NON SMOKING..........................................................................................................48BASIC SEAT REQUEST – SMOKING...................................................................................................................48SEAT MAP DISPLAY.................................................................................................................................................48SEAT MAP DISPLAY FROM PNR FLIGHT SGMENT..........................................................................................48OPEN FLIGHT SEGMENT.........................................................................................................................................49ARRIVAL UNKNOWN - ARNK...................................................................................................................................50RECONFIRMING SEGMENT.....................................................................................................................................51OPTION QUEUE........................................................................................................................................................52QUEUE TO OWN OFFICE ON TODAY’S DATE...................................................................................................52QUEUE TO OWN OFFICE ON SPECIFIED DATE...............................................................................................52PRINTING...................................................................................................................................................................53PRINTING OPTIONS.............................................................................................................................................53MANUALLY INSERT TICKET NUMBER....................................................................................................................54MINIMUM CONNECTING TIME.................................................................................................................................55SPLITING A PNR........................................................................................................................................................56STEPS TO SPLITING A PNR................................................................................................................................56HISTORY....................................................................................................................................................................57HISTORY OPTIONS:.............................................................................................................................................57QUEUES.....................................................................................................................................................................58DEFAULT QUEUE......................................................................................................................................................58QUEUE COUNT.........................................................................................................................................................59QUEUE OPTIONS..................................................................................................................................................59QUEUE SORTING ENTRIES.................................................................................................................................60QUEUE DELAY......................................................................................................................................................60QUEUE REMOVING..............................................................................................................................................60QUEUE IGNORE....................................................................................................................................................60PLACEMENT IN QUEUE.......................................................................................................................................60SENDING QUEUE MESSAGE..............................................................................................................................60TRAVEL INFORMATION............................................................................................................................................61AMADEUS FARE QUOTE..........................................................................................................................................62FARE QUOTE FOLLOW-UP ENTRIES.................................................................................................................62ITINERARY PRICING ENTRIES............................................................................................................................63AIS PAGES FOR FARE QUOTE...........................................................................................................................63FARE QUOTE DISPLAY - FQD.................................................................................................................................64FARE QUOTE DISPLAY EXPLANATION..............................................................................................................65FARE QUOTE DISPLAY OPTIONS..................................................................................................................68FOLLOW-UP ENTRIES AFTER FARE QUOTE DISPLAY...............................................................................69CURRENCY CONVERSION ENTRIES.................................................................................................................69RATE OF EXCHANGE...........................................................................................................................................69EXCESS BAGGAGE CHARGES...........................................................................................................................69INFORMATIVE PRICING...........................................................................................................................................70JOURNEY TYPE LIMITS............................................................................................................................................70
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