Social KM CaféJuly 9 & 10, 2008
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About The Social KM Café
The Flavorof Social KM
Knowledge management systems, which facilitate the aggregation anddissemination of a company's collective intelligence, provide numerousbenefits, including enabling innovation and improving process efficiency.In the early days, Knowledge Management (KM) was primarily aboutcapturing all the messy unstructured information in an organization; making itsearchable and easily accessible to employees. It’s still what most companiesmean when they talk about KM - so much so, that most IT managers think thisis all there is to KM.
KM in this techno-centric form grew up with the development of the Internet,organizational intranets and portals and the widespread use of electronic mail,word processing softwares, corporate search engines and the like. It isfundamentally technology driven; usually by the IT department. It is centrallycontrolled and top-down in nature.And now as these tools migrate into organizations people are talking aboutKM 2.0, a flatter, more fluid networked organization built around social tools,as opposed to the previous KM 1.0, a traditional top down command andcontrol, hierarchical organization built around traditional centralised ITsystems.Streams of data are made available in a flash through a Web portal. But as the manufacturersfound out,
portals are only effective if they deliver something that users want
and withwhich they can engage and successfully implementing these systems can be a challenge.While many organizations took a techno-centric path otherorganizations were starting to practice a form of KM that relied noton technology but on soft tools that enabled people to shareinformation face to face - tools such as communities of practice,after action reviews and peer assists. Tools that allow people tobuild communities.
The Taste ofSocial KMKM isfundamentallysocial.