WHAT MAKES ORGANIZATIONS’ DELIVER?4-ACES THAT MATTER
Most organizations seem to be endlessly engaged in activities, but some deliver, whileothers dither. What makes some organizations tick? While external environment andoperating context have an important role to play, what are the key influencing factorswithin organizations that enable some organizations to do better than others?Closer scrutiny of the findings and recommendations of several organizational consultingstudies seems to suggest that there are
set of four key performance influencers within theorganisation
that largely affect organizational performance. Developing and managingthese variables is a major challenge that managers have to address for organizations todeliver effectively. These variables may be referred to as Organisational ACES; holdingthem right makes one a winner.These four key influencers (ACES) are:1. Articulation2. Alignment3. Apparatus, and4. AccountabilityAccordingly, any organisation analysis framework may contain review of the status of these variables to identify the existing gaps and infirmities and take appropriatestrengthening measures. This approach to organisation analysis may not withstand thescrutiny of management purists, but can act as diagnostic aid to practitioners (managersand consultants) for identifying organizational infirmities and designing interventionstrategies
Each of these variables is considered as follows.
ACE 1: ARTICULATION
This involves two key aspects:
Defining the Basics
It is the responsibility of the organisation leaders to define the
for the organization,and the short and long-term
that shall guide the organizationdecisions and choices. However, organizations most often tend to define a long list of desirables (we want to do everything? touch the sky? be good organization in thoughtsand actions etc.), without adequate thought towards their consequent impact onorganisation direction, resource allocations and operational strategies.