Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more
Download
Standard view
Full view
of .
Look up keyword
Like this
6Activity
0 of .
Results for:
No results containing your search query
P. 1
Channels Framework - Delivering government services in the new economy

Channels Framework - Delivering government services in the new economy

Ratings:

5.0

(1)
|Views: 133|Likes:
Published by eSME-moderator
Electronic service delivery offers significant opportunities to meet the needs of citizens by
improving access to and interaction between government, citizens and businesses in an
inclusive and integrated manner.
Electronic service delivery offers significant opportunities to meet the needs of citizens by
improving access to and interaction between government, citizens and businesses in an
inclusive and integrated manner.

More info:

Published by: eSME-moderator on Jun 11, 2010
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as PDF, TXT or read online from Scribd
See more
See less

04/14/2013

pdf

text

original

 
Channels framework
Delivering government services inthenew economy
Office of the
e-Envoy
Leading the drive to get the UK online
delivering
 
Preface
By Andrew Pinder, e-Envoy
Electronic channels can radically alter the way government delivers its services andchange its relationship with those it serves. They also play an important part in thegovernment’s objective to make the UK a leading knowledge economy. Pervasive onlineaccess must be a key characteristic of the UK economy in the future, where citizens canaccess online services irrespective of location – whether at home, at work, on the move,or in the community.Electronic channels also provide us with the opportunity to truly organise public sectorservices around the needs of citizens, and not current government structures – servicesthat are more accessible, convenient and responsive. These improvements are dependenton building confidence in the new channels, through demonstrating their benefits tocitizens and ensuring that all channels – including intermediary and traditional face-to-face, voice and postal channels – support and complement each other.Success is dependent on public sector organisations co-ordinating with other publicsector bodies to ensure that services delivered via a mix of traditional and electronicchannels are structured around the needs of citizens. The challenge for government andpublic sector organisations is to develop channel strategies to provide this co-ordination.The channel strategies should remove barriers such as lack of skills, confidence and costin using electronic channels, so that they drive up usage of the internet by encouragingnew and more frequent usage.The guidelines within this framework provide the foundation for achieving theseobjectives. They clearly set out the government’s aims for channels in the context of theUK knowledge economy and provide valuable guidance and insights into the decisionsrequired to develop effective channel strategies.3

Activity (6)

You've already reviewed this. Edit your review.
1 hundred reads
1 thousand reads
diwakar0000000 liked this
rogeroge liked this
dnapoleo liked this
Jan Goossenaerts liked this

You're Reading a Free Preview

Download
scribd
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->