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Adaptive Organization Model

Adaptive Organization Model

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Published by Jagadesh Subash

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Categories:Types, Business/Law
Published by: Jagadesh Subash on Jun 11, 2010
Copyright:Attribution Non-commercial

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08/27/2011

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The Adaptive OrganizationOperational Model
Version 2.0
 
 Adaptive Organization – Operational Model
Table of Contents
INTRODUCTION ...............................................................................................................3THE PRINCIPLES ............................................................................................................ 5
Alignment – to an essential purpose............................................................................................5Agility – removing boundaries ......................................................................................................6Awareness – value creation through recognition........................................................................7
THE AO OPERATIONAL ELEMENTS .............................................................................9
Knowledge Assets .........................................................................................................................9Performance Assessment ...........................................................................................................10Resource Alignment.....................................................................................................................11Interaction Models........................................................................................................................12
BENEFITS....................................................................................................................... 13
Evolving operational efficiency...................................................................................................13Developing social capital.............................................................................................................14Expanding market relevance.......................................................................................................14
CLOSING THOUGHTS................................................................................................... 14
Acknowledgements.......................................................................................................................15
www.serviceinnovation.org2Version 2.0, December, 2002
 
 Adaptive Organization – Operational Model
Introduction
The Adaptive Organization model (also known as Betty) is a business strategydeveloped by the members of the Consortium for Service Innovation. It is based onresearch, conversation and reflection on shared experiences. The “Betty team” hastaken the initial concepts and theories and organized them into an operational model. At the time of publishing version 2.0 of this document the model represents a work inprogress.Why an Adaptive Organization? In December of 2000 in New Orleans, 22 Consortiummembers engaged in an unstructured conversation about the business challenges weface. The conversation centered on the issues of knowledge management and buildingeffective, sustainable relationships; and began to explore the interference between thetwo. Since then the Betty team has been exploring and developing the concepts of the Adaptive Organization (AO) model. Through the work two key issues have emerged asto why a new approach is necessary:
o
Shift in the source of value – for most companies the source of value has shiftedfrom tangible assets (physical goods) to intangible assets (services, information andrelationships)
o
Our business structures and practices are obsolete - our traditional hierarchicalstructures and command and control practices have evolved over the past hundredyears based on a model of tangible assets and are ineffective at producing andevolving knowledge.The first year of discussions are documented in the Consortium publication “Betty – Version 1.0”. We will not re-iterate the concepts and insights discussed in that work other than to say that we explored what makes relationships work (or not) at theindividual level and what has to happen for relationships to be meaningful at theorganizational level. The original work is discussed in terms of the Id (identity),relationships and communities. It is insightful and conceptual and formed the basis forbuilding an operational model.This paper outlines the operational elements of the Adaptive Organization.The AO environment is a knowledge-enabled network. It is optimized for the creationand evolution of knowledge. It acknowledges how things get done in an organizationand the value of productive relationships and how they promote continuous innovation.www.serviceinnovation.org3Version 2.0, December, 2002

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