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Co-producción en los Servicios Públicos. Un nuevo acuerdo con los ciudadanos

Co-producción en los Servicios Públicos. Un nuevo acuerdo con los ciudadanos

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Matthew Horne and Tom Shirley
March 2009
Matthew Horne and Tom Shirley
March 2009

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Published by: diseño de servicios on Jun 13, 2010
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07/18/2010

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This is a discussion paper. It is not a statement of government policy
Co-production in public services:
a new partnership with citizens
 Matthew Horne and Tom ShirleyMarch 2009
 
The Strategy Unit
 
2
Contents
 
Executive SummaryIntroductionWhat does co-production mean?How important is co-production and what are the potential gains?How could co-production in public services be accelerated?Background Analysis
Annex A: Examples of programmes which foster co-productionAnnex B: Individual Budgets and Budget Holding Lead ProfessionalsAnnex C: Measuring the quality of relationships and encouraging peer support
 
This is a discussion paper. It is not a statement of government policy
 
3
What does co-production mean?
 
Co-production is a partnership between citizens and public servicesto achieve a valued outcome. Such partnerships empower citizens tocontribute more of their own resources (time, will power, expertiseand effort) and have greater control over service decisions andresources
 
How important is co-production and whatare the potential gains?
 
We argue that co-production should be central to the Government’sagenda for improving public services because of emerging evidenceof its impact on outcomes and value of money, its potential economicand social value and its popularity
 
How could co-production in publicservices beaccelerated?
 
Rather than simply replicating specific ‘co-production practices’, such asapproaches to working with patients or learners, we argue thataccelerating co-production rests some more structural changes to:
 budgets
, with more control passed down to individual users and front-lineprofessionals;
support for civic society and mutual help
;
performanceregimes
; and
professional training and culture
.
 
This is a discussion paper. It is not a statement of government policy
Executive Summary
This paper provides an introduction to ‘co-production’ in public services – what itmeans, why it is important and how it can be accelerated

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