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Final TNO Report_the Effects of Interpersonal Trust on Joint eIDM Innovations 08062010

Final TNO Report_the Effects of Interpersonal Trust on Joint eIDM Innovations 08062010

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Published by mildoooo
This research examines how different dimensions of trust affects joint efforts to achieve innovations in the public sector.
This research examines how different dimensions of trust affects joint efforts to achieve innovations in the public sector.

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Published by: mildoooo on Jun 16, 2010
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10/25/2012

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Brassersplein 2P.O. Box 50502600 GB DelftThe Netherlandswww.tno.nlT +31 15 285 70 00F +31 15 285 70 57info-ict@tno.nl
TNO
 
report
 
The
 
effects
 
of
 
interpersonal
 
trust
 
on
 
 joint
 
eIDM
 
innovations
 
Date
 
8
 
 June
 
2010
 
Author(s)
 
Tijs
 
van
 
den
 
Broek
 
Noor
 
Huijboom
 
Prof.
 
Victor
 
Bekkers
 
(Review)
 
Version
 
Final
 
report
 
Assignor
 
Alliantie
 
Vitaal
 
Bestuur
 
Report
 
number
 
35291
 
Number
 
of
 
pages
 
64
 
(incl.
 
appendices)
 
Number
 
of
 
appendices
 
All
 
rights
 
reserved.
 
No
 
part
 
of
 
this
 
report
 
may
 
 be
 
reproduced
 
and/or
 
published
 
in
 
any
 
form
 
 by
 
print,
 
photoprint,
 
microfilm
 
or
 
any
 
other
 
means
 
without
 
the
 
previous
 
written
 
permission
 
from
 
TNO.
 
All
 
information
 
which
 
is
 
classified
 
according
 
to
 
Dutch
 
regulations
 
shall
 
 be
 
treated
 
 by
 
the
 
recipient
 
in
 
the
 
same
 
way
 
as
 
classified
 
information
 
of
 
corresponding
 
value
 
in
 
his
 
own
 
country.
 
No
 
part
 
of
 
this
 
information
 
will
 
 be
 
disclosed
 
to
 
any
 
third
 
party.
 
In
 
case
 
this
 
report
 
was
 
drafted
 
on
 
instructions,
 
the
 
rights
 
and
 
obligations
 
of
 
contracting
 
parties
 
are
 
subject
 
to
 
either
 
the
 
Standard
 
Conditions
 
for
 
Research
 
Instructions
 
given
 
to
 
TNO,
 
or
 
the
 
relevant
 
agreement
 
concluded
 
 between
 
the
 
contracting
 
parties.
 
Submitting
 
the
 
report
 
for
 
inspection
 
to
 
parties
 
who
 
have
 
a
 
direct
 
interest
 
is
 
permitted.
 
©
 
2010
 
TNO
 
 
 
TNO report |
2 / 64
Contents
1
 
Introduction....................................................................................................................4
 
1.1
 
Motivation........................................................................................................................4
 
1.2
 
Research question............................................................................................................5
 
1.3
 
Methodology....................................................................................................................6
 
2
 
Theory: trust in joint innovations..............................................................................10
 
2.1
 
Introduction....................................................................................................................10
 
2.2
 
Definition of trust...........................................................................................................10
 
2.3
 
Concepts of trust............................................................................................................11
 
2.4
 
Grounds for trust............................................................................................................12
 
2.5
 
Stages of trust................................................................................................................13
 
2.6
 
Evaluation of trust in joint innovations..........................................................................14
 
2.7
 
Hypotheses.....................................................................................................................16
 
3
 
Belgium: Belpic............................................................................................................19
 
3.1
 
Introduction....................................................................................................................19
 
3.2
 
Technical solution: Belpic.............................................................................................21
 
3.3
 
The role of trust in the Belpic innovation......................................................................22
 
4
 
Austria: Bürgerkarte...................................................................................................26
 
4.1
 
Introduction....................................................................................................................26
 
4.2
 
Technical solution: Bürgerkarte.....................................................................................28
 
4.3
 
The role of trust in the Bürgerkarte innovation..............................................................30
 
5
 
Finland: VETUMA......................................................................................................34
 
5.1
 
Introduction....................................................................................................................34
 
5.2
 
Technical solution: VETUMA.......................................................................................37
 
5.3
 
The role of trust in the VETUMA innovation................................................................38
 
6
 
Netherlands: DIGID....................................................................................................43
 
6.1
 
Introduction....................................................................................................................43
 
6.2
 
Technical solution: DigiD..............................................................................................44
 
6.3
 
The role of trust in the DigiD innovation.......................................................................46
 
7
 
Cross-case analysis.......................................................................................................51
 
8
 
Conclusions...................................................................................................................54
 
8.1
 
Factors on which trust is grounded................................................................................54
 
8.2
 
Factors that change the level of trust over time.............................................................56
 
8.3
 
The influence of trust on joint innovation process.........................................................57
 
9
 
Policy implications.......................................................................................................60
 
9.1
 
General implications......................................................................................................60
 
9.2
 
Implications for policy instruments...............................................................................60
 
9.3
 
Future research...............................................................................................................62
 
Literature overview......................................................................................................................63
 
 
 
TNO report |
3 / 64
 

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