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Table Of Contents

Cisco Unified Communications Portfolio
Unified Customer Care
Solution Portfolio
Unified Contact Centre Enterprise
Cisco Architectural Model(example)
Design -Clustered over WAN:
Remote Agents
Home Agent
Important EOL Milestones
Release 7.5 Core Features and Benefits
Release 7.5 Product Options
Agent Desktop Options
Cisco Agent Desktop
Cisco Unified Video Advantage
Distributed CC Management Strategy
Remote Silent Monitoring Option
Cisco Unified Contact Centre Enterprise and Hosted 7.5(5)
Presence Integration in CAD/CSD
Unified Expert Advisor
Cisco Unified Expert Advisor 7.6
Unified Expert Advisor Architecture
Current -Webview
Supervisor Desktop Monitoring
Reporting and Analytics
Intelligence Suite
Report Presentation Modes
Advanced Integration
CUIS Reporting Roadmap
Cisco VoiceXML Gateway Portfolio
Customer Voice Portal –Drill Down
CVP Video Support
CVP Solution Roadmap
E-Mail and Web Interaction Manager
EIM-WIM Release Plan
EIM and WIM 4.3 New Features
Web Integrated to CCE/ICM
Voice-Web Integration*
Share Web Pages from Chat
EIM-WIM 4.3 Platform Enhancements
Integration Architecture
Solution Roadmap
Cisco Unified Computing System
V8 Reporting Evolution
V8 Improved Agent Experience
V8 Scalability Improvements
Outbound Improvements
Outbound Dialing from the edge of the Network
Platform and Installation Improvements
Cisco Agent Desktop Evolution
Staying Connected
Join the Cisco Contact Centre User Group
Complete Your Online Session Evaluation
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BRKCCT-1003 Cisco Unified Contact Centre Enterprise

BRKCCT-1003 Cisco Unified Contact Centre Enterprise

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Published by HighFreak1c

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Published by: HighFreak1c on Jun 18, 2010
Copyright:Attribution Non-commercial


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