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Table Of Contents

Puzzle
Cisco UnifiedContact Centre
Operational Elements
Statistical Elements
Virtual Contact Centre
Business Case –Local Business Banking
Business Case -Nurse Call
C UContact Centre eXpress
If your Forecasting Tool is
QM –Self improvement
New Capabilities and Benefits
Presence with CUPC
Presence with Cisco MOC
Agent E-Mail
Cisco Agent Desktop Agent E-Mail Architecture
Cisco Agent Desktop —Express 7.0 Enhancements
Home Agent with CAD-BE
CDA Enhancements Voice Contact & Agent State workflows
CDA Enhancements
Quality and Advanced Quality Manager Enhancements
Solution Roadmap
Endpoint and/or Server-Based Recording
Compliance Recording to Quality Management
New Features in CS/QM/AQM 2.7
Puzzle Again
Release 8.0 Overview
Upgrades
Release 8.0 Appliance Platform Overview
Release 8 Appliance Model Benefits
Reduced Operational Cost and Effort
Appliance Upgrades
CCX 8.0 HAoWAN Overview
WAN Characteristics for CCX8.0 Support
WAN Characteristics—Bandwidth
Single Server Failover
Data Centre Failover
WAN Link Between Data Centres Down-Island Mode
DB Mastership—New Change in CCX8.0
ASR/TTS Deployment
Upgrade to CCX 8.0 HAoWAN Setup
Join the User Group!
Complete Your Online Session Evaluation
Appliance OptimisesDeployment for Real-time Communications
Less Training and Skills Required to Deploy, Operate, Support
Easier Upgrade and Update Planning
Higher Uptime by Making User Error Unlikely
Reduced Service Impact and Shorter Maintenance Windows
Reduced TCO
Reduced TCO, Cont
Enhancements in CCX Administration for WAN Deployment —Server Setup
Enhancements in CCX Administration for WAN Deployment
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BRKCCT-1012 Cisco Unified Contact Centre Express

BRKCCT-1012 Cisco Unified Contact Centre Express

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Published by HighFreak1c

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Published by: HighFreak1c on Jun 18, 2010
Copyright:Attribution Non-commercial

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04/15/2013

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