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assertiveness

assertiveness

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Published by saadiqbal

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Published by: saadiqbal on Jun 13, 2008
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03/23/2013

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ASSERTIVENESS8 - 1
Team Coordination Training Student Guide (8/98)
ASSERTIVENESS
OBJECTIVES
To successfully complete this assignment, you muststudy the text and master the following objectives:
 
State the components of an assertive statement.
 
Describe how to ask for assistance whenoverloaded or having difficulty with a task.
 
Describe how confronting ambiguities and conflictscould have avoided a mishap.
 
Describe how rank differences can influence teammember’s judgment and contribute to mishaps.
 
Describe how maintaining a position untilconvinced by facts can avoid mishaps.
DEFINITION
Assertiveness is the ability of team members to stateand maintain a position that may be counter to theposition of others, until convinced by the facts, not theauthority or personality of another, that their position iswrong. The effective team leader advocates open andquestioning communication by team members. In theirinteractions, effective team members are mutuallyrespectful to each other.
 
8 - 2ASSERTIVENESS
Team Coordination Training Student Guide (8/98)
ACHIEVINGASSERTIVENESS
Assertiveness can be achieved if all people know theyhave rights” and act accordingly. These rights are:
 
The right to have and express your own ideas andfeelings.
 
The right to be listened to and taken seriously.
 
The right to be treated with respect.
 
The right to ask for information from others.
 
The right to make mistakes.
HOW PEOPLEBEHAVE
How we interact with people aboard the vessel can begrouped into three behavioral styles:
 
Passive
 
Aggressive
 
Assertive
PASSIVEBEHAVIOR
When people
allow their ideas or rights to be restricted byanother individual or situation
, they are behavingpassively. Actions that indicate passive behavior are:
 
Use excessive professional courtesy.
 
Use ambiguous statements and beat around thebush.
 
Express concerns in the form of a question, ratherthan making a statement.
 
Avoid conflict.
 
Refrain from challenging questionable proceduresused by another team member.
 
Are labeled as, “along for the ride”.
 
ASSERTIVENESS8 - 3
Team Coordination Training Student Guide (8/98)
PassiveMannerisms
Mannerisms demonstrated by passive people includedowncast eyes, shifting of weight, and slumped body.Passive words include qualifiers such as "maybe”, “Iguess”, “would you mind if”, “only”, “just”, “I can't”, “if that's what you want."
Problems WithPassive Behavior
These people tend to keep their feelings inside. Theiremotions, such as fear, anxiety, depression, fatigue andnervousness may build to unsafe levels.
AGGRESSIVEBEHAVIOR
When someone
invades another’s boundaries or individual rights
, that person is behaving aggressively.The intention of aggressive people is to dominate othersto get their own way. Actions that indicate aggressivebehavior include:
 
Use statements that are confrontational, abusive,ridiculing, or hostile.
 
Belittle and intimidate others to build themselvesup.
AggressiveMannerisms
Mannerisms demonstrated by aggressive people includeleaning forward with glaring eyes, pointing a finger, anda raised tone of voice. Aggressive words include threatslike, "you'd better" and "if you don't watch out." Sarcasmand put-downs like "oh, come on, you must be kidding"and evaluative comments like "should", "bad", and"must" are also aggressive characteristics.
Problems WithAggressiveBehavior
Inappropriate anger, rage or misplaced hostilityexpresses aggressive responses. This behavior restrictscommunication within the team. Cohesiveness andsynergy becomes difficult.

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