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DEFECT MANAGEMENT
Process Definition
Version DRAFT, 06/25/2004
Revision History
VersionDateUpdated ByModifications
Defect Management Process Definitionp 2 of 9Version DRAFT06/07/2004
Table of Contents
Executive Summary .............................................................................................................4Process Control ....................................................................................................................4Process Objectives ...........................................................................................................4Key Performance Indicators ...........................................................................................4Process Owners ................................................................................................................4Process .................................................................................................................................5Inputs ................................................................................................................................5High-Level Process Flow .................................................................................................5Defect Creation ............................................................................................................5Defect Verification .......................................................................................................5Defect Prioritization .....................................................................................................6Defect Assignment .......................................................................................................6Defect Confirmation ....................................................................................................7Defect Resolution .........................................................................................................7Resolution Verification ................................................................................................7Defect Closure .............................................................................................................7Outputs .............................................................................................................................7Roles & Responsibilities ..................................................................................................8Business Owner ...........................................................................................................8QA Test Execution .......................................................................................................8QA Defect Coordinator ................................................................................................8Development Liaison ...................................................................................................8Developers ...................................................................................................................9Defect Management Process Definitionp 3 of 9Version DRAFT06/07/2004
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