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Chap009 - Management of Quality

Chap009 - Management of Quality

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Published by spchheda4996

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Categories:Business/Law
Published by: spchheda4996 on Jun 26, 2010
Copyright:Attribution Non-commercial

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10/27/2011

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 S P CHHEDA & CO
9-1Management of Quality
 
William J. Stevenson
Operations Management
8
th
edition
 
 S P CHHEDA & CO
9-2Management of Quality
 
 S P CHHEDA & CO
9-3Management of Quality
Quality Management
What does the term
quality 
mean?
Quality 
is the ability of a product or serviceto consistently meet or exceed customer expectations.

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