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Knowledge Base McAfee Endpoint Encryption - Unlocking an Encrypted Laptop

Knowledge Base McAfee Endpoint Encryption - Unlocking an Encrypted Laptop

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Published by: Paul on Jun 26, 2010
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11/07/2012

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McAfeeEndpoint Encryption
McAfee Endpoint Encryption Unlocking an Encrypted Laptop
KNOWLEDGEBASE
(Intended Audience) Thisdocument is intended for System Administrators at Your Company 
Document Ref &Version No:V1.0Author: Approved by:Revision Due Date: 1 year from issue Issue Date:
Document Control:
Document Title:File Name:Author:Date:
McAfeeEndpointEncryptionUnlocking anEncrypted Laptop10/04/2010
Version Control:
Version
:
Reason forChangeAuthor/Editor:
Date:
1.0Initial Draft10/04/20101.1Final Draft
Purpose
The purpose of this document is to aid the System Administrators and other technical staff atyour company unlock a McAfee Endpoint
 
Encrypted Laptop.
Overview
McAfee Endpoint Encryption (formerly Safeboot) is a full disk and content encryption product.It is designed to encrypt files and folders on a your company laptop in order to ensure thatrestricted and sensitive data are protected against unauthorized access. McAfee EndpointEncryption is particularly useful for helping to safeguard laptops containing sensitiveinformation in the event they are lost or stolen.In simple terms, the McAfee Endpoint Encryption client takes control of a hard disk awayfrom the operating system. McAfee Endpoint Encryption encrypts data written to the disk,and decrypts data read from the disk. If the hard disk drive is read directly, one would findonly encrypted data, even in the Windows swap file and temporary file areas.
Last updated: 7/04/20101 of 8v1.
 
Your CompanyMcAfeeEndpoint Encryption
Boot-Up/Login
An encrypted laptop upon power-up will display a “pre-boot screen”.
After successfully authenticating to thispre-boot screen, the users laptop willcontinue booting as normal. Sincepasswords have been synched, theWindows password will be automaticallyentered into the Windows logon windowand the user will go straight into their desktop.
Incorrect logon message Error 0xe0010002
If the user enters the wrongcredentials at the pre-boot screen,they will get an error message statingthat
Authentication parametersincorrect
.
Locked account message Error 0xe0010005
If the user enters their passwordincorrectly after a number of attempts,their ID will be disabled and they will see
Token is invalidated
screen and thehelpdesk must perform a
User recovery
Incorrect username Error 0xe0010020
If the user enters an incorrectusername they receive an
unknownuser 
 
name
 message and the helpdesk mustperform a
Machine recovery
 
Last updated: 7/04/20102 of 8v1.
 
Your CompanyMcAfeeEndpoint Encryption
Password Recovery
User calls the Helpdesk
1.
Ask the user to select
Cancel
toremove the login dialog box.
2.
Then Select the
Options
link on thebottom left of the screen and select
Recovery
from the available options
Last updated: 7/04/20103 of 8v1.

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