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Innocent Musa - CV PM Consultancy Position PM

Innocent Musa - CV PM Consultancy Position PM

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Categories:Topics, Art & Design
Published by: Prince M. Z. Oshiobugie on Jun 28, 2010
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Résumé
Musa Innocent Oshiobugie Umar 
 Mobile: +234 (0) 802 222 5553, +234 (0) 813 772 4533E-mail to:amitmusa@yahoo.com,princemusa@gmail.com, 
Management Skills Overview
-Management: strong leadership, direction, guidance, decision making, verbal and written communications
-
Project management: facilitation, risk assessment, task decomposition, resource planning, tracking using PMI,SDLC and Prince2 methodology-Asset Management: routine maintenance, asset recording system (Identification, verification, correction andreporting), budgeting, contractual obligations and financial obligations-Operations support: 7x24, helpdesk, change management, configuration management, SLA management-Vendor/Procurement: vendor management, volume agreements, and inventory management-Life Cycle Management: cradle to grave support of desktop, server and emergency support for networkingequipment-System Administration: desktops, servers, hardware, OS, applications and services-Customer Support: helpdesk, customer oriented with “can do” attitude-Quality: Process management and improvement
Major projects successfully managed to date
Etisalat Nigeria Limited
: GSM Billing application (TABs) upgrade, Oracle ERP Implementation, Business Intelligence (BI)Implementation, Reporting Portal Implementation, Eself Care Portal Project, Microsoft Exchange rollout, Connectiva SystemsApplication deployment
Zain Group:
IT Assets Audit and Tagging, Friendship Centers Rollout (7), Business to Business site rollouts (
3
B2B), ITHardware and Software Preventive Maintenance project, ITIL Process Development and Implementation, IT Asset RemedyApplication Implementation, IT Asset Management Process Development, Establishment of Contract Management Department.
MTN Nigeria:
IT Asset Audit and Tagging, Connect Store Rollout, ITIL Service Management and Support ProcessesDevelopment and Implementation, Friendship Centers IT Equipment Rollouts (9 Shops), Call Center Equipment Rollout,Microsoft SMS rollouts, Service Center (Peregrine) IT Asset Management implementation
Education
Obafemi Awolowo University, Ile-Ife
Masters in Business Administration (Specialization: General Management)
University Of Benin, Benin City, Edo State
 B. Sc. Industrial Mathematics Dept of Computer & Mathematics (Second Class)
University Of Lagos, Akoka, Lagos State
 Diploma In Data Processing, Dept. of Computer Science Unilag 
Our Lady Of Fatima College, Auchi, Edo State
Secondary School Certificate (1988)
O
ther Professional Qualifications
PMP – Project Management Professional (USA)
Certified IT Asset Manager – CITAM (USA, the first in Africa)
Chartered Manager – (Nigerian Institute of Management)
Certified ITIL Foundation 2 & 3 (Fox-It London)
MCSA & MCSE 2000 & 2003 – (Microsoft Certified System Administrator)
MCSA & MCSE 2000 & 2003 – (Microsoft Certified System Engineer)
Computia A+
Cisco Certified Network Associate (CCNA)
Certified HP APS Engineer – Desktops, Workstations and Thin Clients
Certificate in Quality Customer Service (Philips Consulting)
 
Professional Membership
Project Management Institute – Full Membership
IT Asset Management Institute - USA
 Nigerian Institute of Management – Associate Member 
Soft Skills Training
Peregrine (Service Center) & Remedy 7.0, Citrix administration and Architecture, SMS (Server ManagementService)
Supervisory Development Skills, Effective communication & Presentation Skills and Risk Management
Professional Experience
International Turnkey Systems (Etisalat Nigeria Limited)
Plot L2 Forshore Estate, Banana Island, Ikoyi, Lagos. 
Position:IT Projects & Service Manager
(May 2009 – Date)
 
Managed all projects on ITS Customer site as related to IT infrastructures and as recommended bymanagement.
Implementation and upgrades of Billing applications (TABs), ERP, Business Intelligence, (BI) reporting,exchange in a major Telcom Industry in Nigeria.
Deployed Connectiva Systems Applications using SDLC
Implementation of high value products and services that has major business impact
Purchases or contracts for IT services, equipment, products, supplies, property, or other items;
Develops information systems testing strategies, plans, or scenarios;
Identifies standards or requirements for infrastructure configuration or change management;
Ensures appropriate product-related training and documentation are developed and made available tocustomers.
Determines appropriate products or services with clients or customers to define project scope, requirements,and deliverables
Develops, modifies, and provides input to project plans
Implements project plans to meet objectives
Coordinates and integrates project activities
Manages, leads, and administers project resources
Monitors project activities and resources to mitigate risk 
Implements or maintains quality assurance processes
Makes improvements, solves problems, takes corrective action when problems arise
Gives presentations or briefings on all aspects of the project
Participates in phase, milestone, and final project reviews
Identifies project documentation requirements and procedures
Develops and implements product release plan
Identifies customers’ information systems requirements
Conducts analytical studies, cost-benefit analyses or other research
Evaluates, monitors, or ensures compliance with laws, regulations, policies and standards
Creating support, warranty, lease, maintenance, and software contract and license information.
Relating the contracts to the applicable assets or components
Maintaining the contract data
Making sure that customers are renewing or renegotiating their contracts
Organized, trained facilitate and manage the training academy setup by the Organization for Training ProjectManagers
Zain in Nigeria (Trading as Celtel Nigeria Limited)
Plot L2 Forshore Estate, Banana Island, Ikoyi, Lagos. 
Position:
Technical IT Relationship Manager (SPOC)
(Jan. 2009 – April 2009)
Create clear and effective service delivery agreements with SLAs
Plan, identify, quantify, response monitor and control all IT related risks as it applies to Technical
Act as a Single Point of Contact for all IT major escalations to and from the business unit.
Design, implement and management of conflict resolution strategies between IT and Technical
 
Development, documentation and re-engineering of IT Demand & Portfolio Management StrategyGuidelines.
Strategic alignment of portfolios programs and projects between IT and the business units.
Prioritize programs and project based on their business case and associated key performance indicators
Perform an analysis of IT's services and culture.
Manage relationships, structure and articulate business demand and effectively communicate withstakeholders.
Optimize the alignment of investment, organizational capability and capacity with programs and projects
Produce relationship management gap analysis, relationship status, and issues log register 
Provide effective leadership and keep team motivated for effective support to users and business units.
Developing strategies that positions the department as a trusted IT advisor to the business unit which willdeliver stakeholder requirements on time and to budget
Management of strategic imperative of the business.
Zain in Nigeria (Trading as Celtel Nigeria Limited)
Plot L2 Forshore Estate, Banana Island, Ikoyi, Lagos. 
Position:
Acting Manager; IS Planning and Asset Management
(Feb. 2008 – Dec. 2008)
Specialist; IS Planning, Configuration and Asset Management
(May 2006 – Jan. 2008)
Manage all IT Projects according to established Project Governance
Developed and implement Contract Management guidelines and processes for Information Systems inZain
Determination of performance criteria and evaluations of all Business Partners
Collation and Vendor performance measurement against SLAs
Administration of all IS contracts.
Developed and implemented processes and procedures for IT Equipment movement, Vendor Faultescalation, and IT Asset Management Process.
Manage Zain Desktops & Printers Maintenance Contracts based on the ITIL Service Management modelin line with the IT Directorate overall strategy of reducing Total Cost of Ownership.
Introduced effective warranty management processes and procedures with the collaborative effort betweensuppliers, OEMs, and customers.
Initiated and implemented a strategic process that ensures Insurance Claims are made for all Zain NigeriaLimited Laptops and other viable equipment against physical damages, theft and fire incidents to reduce TOC.
Coordinate and assist in the Development of Project Support Office
Planned and implemented the following project as the Project Manager adopting the PMI ProjectMethodology:
Zain Nigeria Call Center IT Equipment rollouts.
Zain Nigeria IT Shop Equipment Rollouts.
IT Asset Management Database clean-up and Process re-engineering
Regular Annual Preventive Maintenance
As a Team Lead of Remedy Implementation Project, implemented Remedy IT Asset Management.
Produced list of charge backs, and depreciation; captures recurring and ad hoc asset costs, includingservice support costs from incidents and changes; and improves cost transparency and budget predictability.
Developed guideline and commenced centralized IT Procurement and Contract Management
Celtel Nigeria Limited (TRADING AS VMOBILE NIGERIA)
Vee Network Limited Plot 1678 Olakunle Bakare, Off Sanusi Fafunwa Street, VI, Lagos. 
Position:
Specialist: Hardware/Software Deployment (
2005 April –2006 Sept 
.)Office Automation Consultant (
2004 Dec – 2005 March
)
Incident Management and Problem Management
IS Devices Deployment and administration
Development of Policies, Procedures and Processes of Software and Hardware Deployments, Deployment of Patches and respective updates
Vmobile software and applications License management
Desktops and Laptops analysis and optimization recommendation
Maintaining and improving backup and disaster recovery strategy for all desktops
Automation of systems updates and front office application deployment and management.
Providing emergency support & maintenance to sites equipments (UPSs, Routers, Switches, hubs etc),

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