PROGRAMME

DIAMOND SPONSORS
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PLATINUM SPONSORS

GET REAL. STAY RELEVANT.

13 OCTOBER 2010
WORKSHOPS

GOLD SPONSORS
14 & 15 OCTOBER 2010
CONFERENCE AND SPONSOR SHOWCASE

NOVOTEL LONDON WEST, LONDON, UK

ASSOCIATION SPONSOR

www.internet-librarian.com

LEARNING PARTNER

SUPPORTED BY
THE INNOVATION
& TECHNOLOGY CONFERENCE
INDUSTRY PARTNER FOR INFORMATION
PROFESSIONALS
digital libraries ❚
MEDIA PARTNERS
e-resources ❚
knowledge and information ❚
management
library systems ❚
search and discovery ❚
social media ❚

PRODUCED BY
 Contents
Conference at a Glance ........................ 4-5 Supporters & Partners ...................... 12-13
Workshops ................................................ 6 Registration Information ........................ 15
2 Conference .......................................... 7-11 Registration Form .................................. 16

Who Should Attend Conference

Organised by:
Woodside, Hinksey Hill,
Oxford, OX1 5BE, UK
T: +44 (0)1865 327813
E: info@internet-librarian.com
www.internet-librarian.com
❚ Information professionals Management
❚ Intranet managers
❚ Research librarians
Richard T. Kaser
VP of Content, Information
❚ Portal managers
Today, Inc. (USA)
❚ Content evaluators
❚ Product developers Jean Mulligan
❚ Documentalists Chief Operating Officer,
❚ Information managers Information Today Ltd. (UK)
❚ University librarians
❚ Web designers Organiser
❚ Technical managers Internet Librarian International is
❚ Learning resource officers produced and organised by
❚ Information analysts Information Today Inc., the
❚ Corporate, special librarians publisher of Information Today
newspaper and ONLINE and
Programme Chairs Computers in Libraries
magazines, offering complete
Marydee Ojala coverage of information and
Editor, ONLINE: The Leading library technology.
Magazine for Information
Professionals (USA) Supporters and
David Raitt
Editor, The Electronic Library
Partners
In addition to the support of our
(The Netherlands)
commercial sponsors, shown on
the front cover, Internet Librarian
Advisory Committee International is partnered by
Karen Blakeman world-leading industry
RBA Information Services (UK) associations, communities and
publications. See pages 12-13
Ulla de Stricker
for details of this year’s
de Stricker Associates (Canada)
supporters and media partners.
Elspeth Hyams
CILIP (UK) World Class Learning
Brian Kelly Internet Librarian International
UKOLN (UK) brings together speakers from
Rajen Munoo around the globe to share their
Singapore Management knowledge and expertise.
University (Singapore) Information professionals and
Åke Nygren practising librarians share their
Stockholm County Library & experiences and cautions about
Stockholm Public Library their creative projects, innovative
(Sweden) solutions and practical
Mary Peterson implementation strategies.
Royal Adelaide Hospital Update your skills and learn
(Australia) about new approaches, products
Michael Stephens and technology for finding,
organising and managing
Dominican University and Tame
the Web (USA) information resources.
Martie van Deventer Energise your thinking and
Council for Scientific and collect dozens of practical tips
Industrial Research (South Africa) and tools to take back to your
workplace.
Katherine Allen
Information Today Ltd (UK) Register for Internet Librarian
International today.
Special Networking
Opportunities
A unique feature of Internet
Librarian International is the
opportunity to get to know your
colleagues from around the
world with whom you have
common interests. The
activities shown below give
delegates time to meet and talk
informally.
Delegate Lunches
Lunch is included as part of your
conference registration so you
can continue your learning
process by talking with your
fellow delegates about their work.
Drinks Reception
All conference delegates and
speakers are invited to a Drinks
Reception from 17.00 – 18.00 on
Thursday 14 October, in the
sponsor area, hosted by
Information Today Ltd.
Networking Dinners
Join an informal group of
conference delegates and
speakers for dinner at a
neighbourhood restaurant on
Wednesday or Thursday evening.
Watch the website for details and
to sign up for a dinner group in
advance. (Everyone pays their
own bill and restaurants will be
moderately priced.)
Networking Before and After
the Conference
Join the conversation on Twitter,
through blogs, and with our
Facebook group.
Twitter hash tag: #ili2010
Conference tag: ili2010
Facebook group:
Internet Librarian International
Facebook event:
Internet Librarian International
LinkedIn group:
Internet Librarian International

143 Old Marlton Pike,
Medford, NJ 08055, USA
T: +1 609 654 6266
E: custserv@infotoday.com
www.infotoday.com
Conference Discounts
We’ve held our conference fees for two years now, PLUS we’re
offering your colleagues a 40% discount to attend Internet Librarian
International. Register as a group and benefit from these massive
savings. Visit our website for full details: www.internet-librarian.com

Welcome
Welcome to the 12th year of Internet
Librarian International – the innovation
and technology conference for
information professionals. At Internet
Librarian International the focus is on
knowledge and information management,
library systems, e-resources, search and
discovery, and digital libraries.
Get real. Stay relevant. The reality of the
current economic climate means that it’s
imperative to provide pertinent services,
utilise the most appropriate tools, and explore
alternative approaches, whatever your
information setting.
Whether you’re working in a library – public,
academic, commercial or government – or if
you're outside the traditional library – embedded
in a different department, designing websites,
evaluating content, or acting as an independent
researcher, you must ensure your services are
relevant and cost-effective.
Learning from fellow information professionals is vital
to professional development. Technological change in
libraries has been breathtaking – and it is not
stopping, not even slowing down. It affects every
aspect of our work environments, as well as how non
information professionals perceive us. Information
professionals must concentrate on the technologies
that align with the goals of their organisations and not
be carried away by technologies just because they’re
new and shiny.
Internet Librarian International 2010 brings together
an international group of speakers to inform and
invigorate you, emphasising the practical over the
theoretical to encourage the sharing of best
practices on a worldwide scale.
In short, Internet Librarian International
brings you up to date and in touch with
innovation, technology and your fellow
professionals, representing a learning
experience not to be missed.
See you in London.
Marydee Ojala
Conference Chair
14 & 15 OCTOBER 2010
NOVOTEL LONDON WEST, LONDON, UK
www.internet-librarian.com 3
Conference Overview
Two Inspirational Keynotes
What Would Socrates Say?
Robert Rowland Smith, Author (UK)
Best-selling author, scholar and consultant, Robert
Rowland Smith, brings his unique perspective on daily
life to the world of information. In his book Breakfast
with Socrates, he applied the thoughts and teachings of
philosophers to the mundane tasks of everyday life. He
characterised Socrates as intensely curious, with a
probing and inventive mind. How can philosophy help
internet librarians reflect on what we do, and on our role
within our organisations? In the knowledge economy,
where work becomes intangible and spending on
services declines, how do we demonstrate the basic
worth of what we produce?
Getting Real about Social Media
Hazel Hall, Edinburgh Napier University (UK)
As a firm advocate of social media, Hazel Hall, Director
of the Centre for Social Informatics at Edinburgh Napier
University; Executive Secretary for the Library and
Information Science Coalition; and the 2009 IWR
Information Professional of the Year, reveals the
relevance of social tools for information professionals. In
this exhilarating and practical keynote speech, she will
unveil the hidden potential of social media, including
personal professional development opportunities,
knowledge management applications, and alternative
research sources. She will also share her views on
guerilla tactics for exploiting social networks.
Closing Panel
Library Futures: Views and Visions for the
Future of Libraries and Information
Professionals
Thomas Brevik, Michael Stephens, Åke Nygren
Release your inner geek by hearing what these über
geeks have to say about the latest developments in
internet and library technology, both in the near and far
future. What are the implications of technological
innovations for libraries? Come prepared to question the
panelists' philosophies of libraries and to adjust your
own thinking about the future of your information
seeking, managing and adoption strategies.
Sponsor Showcase
Internet Librarian International’s unique Sponsor
Showcase provides a central networking hub for
informal demos and conversations with the event’s
sponsors – global information product and service
providers. The Showcase is open throughout the
conference on 14 and 15 October.
 CONFERENCE
4 AT A GLANCE
Thursday 14 October
09.00 – 10.15 WELCOME AND OPENING KEYNOTE
What Would Socrates Say?
Robert Rowland Smith, Author (UK)

10.15 – 10.45 Coffee break and Sponsor Showcase opens

TRACK A TRACK B TRACK C

Looking Ahead to Value Information Discovery Resource Management
10.45 – 11.30 A101 Future Success B101 Searching for C101 Relating Value to
Must be Earned Search Solutions Price and Budget
Barbro Wigell-Ryynänen, Ministry of Education Patrick Kremer, INIST/CNRS (France) Ulla de Stricker, de Stricker Associates (Canada)
and Culture (Finland) John Taylor, ProQuest (UK) Armand Brevig, AstraZeneca (UK)
Anja Chemnitz Thygesen, Quartz Strategy
Consultants (Denmark)

11.45 – 12.30 A102 Future of Academic B102 Next Generation C102 Monitoring and
Libraries Information Discovery Maximising
Mal Booth, University of Technology Sydney Anne-Lena Westrum, Oslo Public Library (Norway) Organisational Impact
(Australia) Nancy Moussa, University of Michigan (USA) Brian Kelly, UKOLN (UK)
Michael Jubb, Research Information Network (UK) Joy Palmer, Mimas, University of Manchester (UK)

12.30 – 14.00 Lunch break and visit the Sponsor Showcase

14.00 – 14.45 A103 Library Teams and B103 Discovery, C103 Working with Wikis
Peer Collaboration Dissemination and Karolien Selhorst, Vlissingen Library
Andrew Clark, UCB (UK) Outreach (The Netherlands)
Helen Fallon, National University of Ireland (Ireland) Brunella Longo, Information Specialist (UK)
Esben Fjord, Gladsaxe Public Libraries (Denmark)
Sharon Bostick, University of Missouri, Robert Haran, Shire (UK)
Kansas City (USA)

15.00 – 15.45 A104 Evolution of Working
Environments
Helen Leech, Surrey County Library Service (UK)
Xoliswa Matroko, CSIR: Council for Scientific
and Industry Research (South Africa)
Madelein van Heerden, CSIR: Council for
Scientific and Industry Research (South Africa)
Martie van Deventer, CSIR: Council for Scientific
and Industry Research (South Africa)
B104 New Paradigms
David Kane, Waterford Institute of Technology
(Ireland)
Nils Pharo, Oslo University College (Norway)
C104 Digital Services, Meet
Customer Satisfaction
David McMenemy, Steven Buchanan,
University of Strathclyde (UK)
Arno Janssen, FrieslandCampina
(The Netherlands)

15.45 – 16.15 Tea break and visit the Sponsor Showcase

16.15 – 17.00 A105 Visionary Views B105 Impacts of Virtual C105 Mashing Libraries to
Tony Hirst, The Open University (UK) Presence and Build Communities
Arthur Winzenried, Charles Sturt University E-Resources Owen Stephens, Consultant (UK)
(Australia)
Susan Senese, University of Toronto Mississauga
(Canada)
Har Kaur Battu, Government Medical College
and Hospital (India)

17.00 – 18.00 Drinks Reception for all attendees

Register online at www.internet-librarian.com

And don’t forget to bring colleagues at 40% discount!
www.internet-librarian.com
14 & 15 OCTOBER 2010
NOVOTEL LONDON WEST, LONDON, UK
www.internet-librarian.com 5

Friday 15 October
09.00 – 10.00 KEYNOTE
Getting Real about Social Media
Hazel Hall, Edinburgh Napier University (UK)

10.00 – 10.30 Coffee break and Sponsor Showcase opens

TRACK A TRACK B TRACK C

Going Social Trending Information The Techno Beat
10.30 – 11.15 A201 Transparency in B201 Turning E in the C201 Taking the Library
Hyperlinked Libraries 21st Century to the Learner
Michael Stephens, Dominican University Fred Guy, EDINA (UK) Hannah Whaley, University of Dundee (UK)
& Tame the Web (USA) Claire Tylee, University of Bath (UK) Dave Pattern, University of Huddersfield (UK)
Katrin Flemming, University of Bath (UK) Rurik Thomas Greenall, NTNU Library (Norway)
Elly Thornton, University of Bath (UK)

11.30 – 12.15 A202 What Phil Has Found B202 Taking It With You C202 Connecting Scholars
Phil Bradley, Internet Consultant (UK) Esben Fjord, Gladsaxe Public Libraries (Denmark) with Information
Alison McNab, De Montfort University (UK) Terence Huwe, University of California,
Berkeley (USA)
Kaiser Nikam, University of Mysore (India)

12.15 – 13.30 Lunch break and visit the Sponsor Showcase

13.30 – 14.15 A203 Social Research B203 Hot Topics in C203 Words, Words, Words
Karen Blakeman, RBA Information Services (UK) Innovation Amanda Hill, Hilbraith Ltd (Canada)
Michael Stephens, Dominican University Ian Hames, ebrary (UK)
& Tame the Web (USA)

14.30 – 15.15 A204 Social and Mobile B204 Induction, C204 Institutional
Karen Wallace, Sheffield Libraries, Archives Instruction Issues Repositories Stay
& Information (UK) Sara Batts, Reed Smith LLP (UK) Relevant
Nancy Dowd, New Jersey State Library (USA) Sally Birch, Weill Cornell Medical College (Qatar) Elsa Esterhuizen, Tshwane University of
Alice Burnett, Weill Cornell Medical College (Qatar) Technology (South Africa)
Ellen Sayed, Weill Cornell Medical College (Qatar) Pekka Olsbo, Jyväskylä University Library (Finland)
Shatha Aloun, Kuwait Institute for Scientific
Research (Kuwait)

15.30 – 16.15 Closing Panel

Library Futures: Views and Visions for the Future of Libraries and Information Professionals
Thomas Brevik, Royal Norwegian Naval Academy (Norway)
Åke Nygren, Stockholm County Library & Stockholm City Library (Sweden)
Michael Stephens, Dominican University & Tame the Web (USA)

Did You Your delegate badge also gives you access to the Streaming Media Europe Exhibition, co-
located with Internet Librarian International on 14 and 15 October.
Know? Check out the latest online video tools, technologies and resources for education, business,
government, broadcast and entertainment markets.

www.internet-librarian.com
 Wednesday 13 October
6 WORKSHOPS
Workshops 10.00 – 13.00
at a Glance W1
Effective Use of the Social Web in Organisations
Brian Kelly, UKOLN (UK), Ann Chapman, University of Bath (UK)
14.00 – 17.00
W3
Library Mashups
Tony Hirst, The Open University (UK)
10.00 – 13.00
Effective Use of the Social Web
in Organisations
Brian Kelly, UKOLN (UK), Ann Chapman, University of Bath (UK)
The benefits of the social web for libraries and information
departments are now evident and many have adopted
blogging, microblogging, and other social network tools. But
the deployment of such services can be hindered by various
barriers, such as concerns over legal issues, misuse,
copyright infringement, perceptions of relevance and
appropriateness, and concerns over reliability and
sustainability. Individuals may worry about their use of social
media in a professional context. Ways of addressing such
concerns include use of appropriate policies covering use of
the social media services and procedures for addressing
problem areas (such as rapid take-down policies), risk
assessment and risk management approaches as well as the
need for staff development and training. This workshop
session will provide an opportunity for participants to discuss
barriers they have encountered and explore how such
barriers can be surmounted.
10.00 – 13.00
WebSearch Seminar
Marydee Ojala, ONLINE Magazine (USA)
Today's difficult economy requires information professionals
to keep on top of technological and content changes that
affect their ability to deliver relevant research results in a
timely, cost-effective manner. It is the intricacies of search,
the knowledge of niche search engines and the use of
advanced search techniques that sets information
professionals apart from the amateurs and validates their
value to their organisations. This workshop, given by an
experienced web researcher, investigates power search
methods, alternative search engines, geographic differences,
multimedia search, real time and social resources, special
search features and specific information-rich websites in a
variety of subject disciplines. Learn tools, techniques and
tricks to enhance your competency, creativity and current
awareness of web search. Take your search skills to the next
level by attending this updated seminar.
The Internet Librarian International workshops are designed to offer in-depth, interactive learning in small groups.
The instructors are experienced librarians and information professionals, all practising experts in the subject areas.
Register for a workshop and increase the value you obtain from attending Internet Librarian International.
Workshops are priced separately. See registration form on outside back cover of this brochure to register – or visit
www.internet-librarian.com
www.internet-librarian.com
W2
WebSearch Seminar
Marydee Ojala, ONLINE Magazine (USA)
W4
A Roadmap to the Hyperlinked Library
Michael Stephens, Dominican University & Tame the Web (USA)
14.00 – 17.00
W1 Library Mashups W3
Tony Hirst, The Open University (UK)
Although there is a surfeit of content now available
via web syndication feeds such as RSS and Atom,
knowing what to do with it can be something of a
problem. In this workshop, technology expert Tony
Hirst will review what RSS is, what it can do, where it
can be found, how you can generate it, and most
importantly of all, what you can usefully do with it.
He will describe practical examples of how to use
RSS within the library context, in particular drawing
on Yahoo! Pipes as an environment for developing
with no programming experience required – your own
Library mashups. If you've ever wanted to build your
own feed aggregator, filtered or not, or your own
TiCToCs feed'n'reading list powered current
awareness tool, this workshop will show you how.
14.00 – 17.00
A Roadmap to the W4
Hyperlinked Library
W2 Michael Stephens, Dominican University &
Tame the Web (USA)
What does a connected world of continuous
computing mean for 21st century libraries? This
workshop provides a roadmap toward becoming the
hyperlinked library – transparent, participatory,
playful, user-centred, and human, while still
grounded in our foundations and values. The notion
of the hyperlinked library is relevant to academic,
public, government, and commercial libraries, having
its roots in the library 2.0 philosophy of collaboration,
transparency, and empowerment. Bringing the library
staff right to wherever the user happens to be online
is a key component. But how do you do that – and
how do you do it well? Emerging technologies will
force many information professionals into thinking
about new ways to reach their users and potential
users. The roadmap that Michael Stephens has
developed will ease your journey towards the
hyperlinked library.
Thursday 14 October
CONFERENCE
09.00 – 10.15
Welcome and Opening Keynote
What Would Socrates Say?
Robert Rowland Smith, Author (UK)
Best-selling author, scholar and
consultant, Robert Rowland Smith,
brings his unique perspective on daily
life to the world of information. In his
book Breakfast with Socrates, he
applied the thoughts and teachings of
philosophers to the mundane tasks of everyday life.
He characterised Socrates as intensely curious, with
a probing and inventive mind. How can philosophy
help internet librarians reflect on what we do, on our
role within our organisations? In the knowledge
economy, where work becomes intangible and
spending on services declines, how do we
demonstrate the basic worth of what we produce?
10.15 – 10.45
Coffee break and Sponsor Showcase opens
TRACK A
Looking Ahead to Value
10.45 – 11.30
A101
Future Success Must be Earned
Barbro Wigell-Ryynänen, Ministry of Education and
Culture (Finland)
Libraries are now competing with other players such as
Google and must focus on expertise and emphasise
quality in order to meet future challenges. Finnish
libraries are heavily used, both as physical and virtual
spaces. Behind the success story is a framework for
continuous development of services. The secrets to their
success can be applied to other types of libraries and
other countries.
11.45 – 12.30
A102
Future of Academic Libraries
Mal Booth, University of Technology Sydney (Australia),
Michael Jubb, Research Information Network (UK)
At University of Technology Sydney (UTS), plans for a
new library building are fuelling a re-imagining of the
library and its services. The aim is to have a sustainable,
client-focused and innovative library, situated equally in
the physical and digital environments. The challenge of
demonstrating value is addressed in research from RIN,
which centres on how libraries can sustain their position
in supporting the missions of their host universities. What
are the relationships between levels of expenditure,
usage and research success of library collections?
Looking out 20 years, RIN speculates on future scenarios
and examines value propositions.
7
12.30 – 14.00
Lunch break and visit the Sponsor Showcase
14.00 – 14.45
A103
Library Teams and
Peer Collaboration
Andrew Clark, UCB (UK), Helen Fallon, National University of
Ireland (Ireland), Sharon Bostick, University of Missouri,
Kansas City (USA)
At pharmaceutical company UCB, strategic library
planning and the need to maximise the value of library
content and services enabled the small specialist global
library team to make changes across the organisation. Its
success with technology innovation significantly
influenced corporate initiatives and ensured that the
library remains a high performing team. Global
cooperation is also the theme of an academic writing
programme for librarians developed in Ireland. A
collaborative peer-support blog is used across continents
to use technology to further develop academic writing.
15.00 – 15.45
A104
Evolution of Working
Environments
Helen Leech, Surrey County Library Service (UK),
Xoliswa Matroko, Madelein van Heerden, Martie van
Deventer, CSIR: Council for Scientific and Industry Research
(South Africa)
The environments in which internet librarians work is
changing, due both to technological advances and
evolving attitudes of organisations towards the role of
information professionals. In Surrey, the rise of web 2.0
and collaborative tools has led to the development of a
multi-authority version of 23 Things, a staff wiki, online
reading groups, public bookmarks, implementations of
Google Wave and other services. At CSIR, an embedded
library strategy moves information professionals closer to
their clients, the research staff.
15.45 – 16.15
Tea break in the Sponsor Showcase
16.15 – 17.00
A105
Visionary Views
Tony Hirst, The Open University (UK), Arthur Winzenried,
Charles Sturt University (Australia)
Tony Hirst reports on his 10-week Arcadia Fellowship
with the Cambridge University Library, where he looked
at “quick wins” available to a traditional university library,
particularly through a rapid prototyping approach. Arthur
Winzenried presents his visionary conceptions of a future
library, including the importance of leadership and
management (not often the same) and of correctly
recognising client needs.
www.internet-librarian.com
 Thursday 14 October
8 CONFERENCE
TRACK B
Information Discovery
10.45 – 11.30
B101
Searching for Search Solutions
Patrick Kremer, INIST/CNRS (France), John Taylor,
ProQuest (UK)
The watchword today for search is simplicity. Users
expect a single search box from which they can find
everything. Scientific and technical information provider
INIST/CNRS uses the Netvibes platform for its
BiblioCNRS portal. Companies with search systems
which pre-date the internet must earn new users by
shedding old systems and old cultures, without
undermining old loyalties. ProQuest’s migration to a
single, unified search platform in 2010 had triple the
issues, with three legacy platforms to contend with.
Lessons from ProQuest’s and INIST/CNRS's approaches
can be applied by libraries in their own platform
development projects.
11.45 – 12.30
B102
Next Generation Information
Discovery
Anne-Lena Westrum, Oslo Public Library (Norway),
Nancy Moussa, University of Michigan (USA)
User expectations – derived from web 2.0, the social
web and crowdsourcing – drive next generation
information discovery projects. The Pode project in Oslo
tested several new open source products and
investigated semantic web technology. The conversion of
MARC records to RDF will add linked data to the
catalogue and encourage re-use of records. The
University of Michigan is using WordPress to create an
interface with which cataloguers can upload MARC
records to a website and integrate digital images of
historical manuscripts, so that scholars can then
comment, correct and add information to the records.
12.30 – 14.00
Lunch break and visit the Sponsor Showcase
14.00 – 14.45
B103
Discovery, Dissemination
and Outreach
Esben Fjord, Gladsaxe Public Libraries (Denmark),
Robert Haran, Shire (UK)
Regardless of the quality and quantity of resources and
collections, the issue of publicising their value – even
their existence – is a problem that transcends library
type. Gladsaxe Public Libraries are experimenting with
how to expose electronic resources in physical libraries.
They have developed interfaces for different kinds of
digital surfaces, including interactive digital screens, a
chair (Sonic) for music listening and an interactive floor
(The Cube). Fjord will describe the technological, legal
and user interface challenges they experienced. The
marketing and outreach issues faced by global
pharmaceutical company Shire are philosophically the
same as Gladsaxe’s, but a different clientele and
www.internet-librarian.com
geographic diversity have necessitated an approach
aligned with company structure and ethos. Haran
describes the successful initiatives used to help
employees discover electronic resources.
15.00 – 15.45
B104
New Paradigms
David Kane, Waterford Institute of Technology (Ireland),
Nils Pharo, Oslo University College (Norway)
Microsoft Live Labs Pivot heralds a new paradigm for
search, combining two separate behaviours – browsing
and searching – and thus transforming the very nature of
web search. When Waterford put its entire collection on
Pivot, it began exploring what this means for both library
users and managers. The Library Laboratory
(Biblioteklaboratoriet), now in its fourth year, works as a
think tank on issues related to developing standardised
and open source ways of distributing library metadata.
Stretch your mind by learning of these two novel
approaches to future library services.
15.45 – 16.15
Tea break in the Sponsor Showcase
16.15 – 17.00
B105
Impacts of Virtual Presence
and E-Resources
Susan Senese, University of Toronto Mississauga (Canada),
Har Kaur Battu, Government Medical College and
Hospital (India)
A redesign project moved the University of Toronto’s
website from a static, text heavy site to an interactive,
informative and dynamic site that meets student
expectations. Using Drupal, the project team developed
some specialised applications and signage, increasing
visibility and pushing information to students. Among
medical libraries in India, there has been a sea change in
information seeking behaviours. Easy availability of e-
resources has amplified the research process and
necessitated more emphasis on checking quality of
information.
What delegates said…
“Excellent as usual!”
“Keep up the excellent international feel
to the event. It was fabulous meeting
people from India, Denmark, Italy... and
Birmingham!”
“This was my first year at ILI …
I particularly valued the opportunity to
network with my fellow international
librarians and information professionals. I
also thought that the number of
delegates allowed a more targeted
networking.”

TRACK C
Resource Management
10.45 – 11.30
C101
Relating Value to Price
and Budget
Ulla de Stricker, de Stricker Associates (Canada), Armand
Brevig, AstraZeneca (UK), Anja Chemnitz Thygesen, Quartz
Strategy Consultants (Denmark)
Making content decisions within budget has always been
important, but with today’s economic situation, it’s
become critical. In their presentation, de Stricker, Brevig
and Chemnitz examine the complexity of value
assessment and the justification to management.
11.45 – 12.30
C102
Monitoring and Maximising
Organisational Impact
Brian Kelly, UKOLN (UK), Joy Palmer, Mimas, University of
Manchester (UK)
The social web permeates our information departments
and our personal lives. But how to measure the
effectiveness of our use of the social web? Kelly’s talk
will review ways in which a variety of social services,
including blogs and Twitter, can be monitored for their
effectiveness in achieving their desired goals. The
traditional ‘usage’ statistics for online library services can
be misleading. Mimas performed quantitative and
qualitative research, with minimal resources, to bring a
new understanding of how the services impact research
and the knowledge economy. These presentations will
give you new perspectives on measurement, monitoring,
and valuing social and traditional services and improve
your strategies for engagement.
12.30 – 14.00
Lunch break and visit the Sponsor Showcase
14.00 – 14.45
C103
Working with Wikis
Karolien Selhorst, Vlissingen Library (The Netherlands),
Brunella Longo, Information Specialist (UK)
Few online resources provoke as much controversy in
the library community as Wikipedia. A Dutch project,
‘Wiki loves Bieb’ will set up a structural collaboration
between Wikimedia Nederland and Dutch public libraries
to investigate media literacy, how libraries and other local
heritage partners can improve Wikipedia’s quality and the
promotion of libraries as reference points. Libraries
worldwide can learn from this project, using it as a
prototype. Wikipedia, however, is not the only wiki in the
world. Brunella Longo will describe the CPD-Wiki she set
up to support a career repositioning plan and to
experiment with new, open ways to share information
among peers and colleagues.
9
15.00 – 15.45
C104
Digital Services, Meet
Customer Satisfaction
David McMenemy, University of Strathclyde (UK),
Steven Buchanan, University of Strathclyde (UK),
Arno Janssen, FrieslandCampina (The Netherlands)
McMenemy and Buchanan present the results of a
survey of digital services in Scottish public libraries.
Although public libraries are trusted sources of
information, their websites are too frequently nothing
more than ‘digitised leaflets’ and user satisfaction is
dropping. How can libraries begin to thrive in their
presentation of digital services? User satisfaction is
important in the corporate world as well. Janssen gives
an overview of how the Knowledge Information Centre at
FrieslandCampina followed some new paths without
leaving its customers behind. Important lessons about
user satisfaction in disparate settings can be gleaned
from this session.
15.45 – 16.15
Tea break in the Sponsor Showcase
16.15 – 17.00
C105
Mashing Libraries to
Build Communities
Owen Stephens, Consultant (UK)
Library mashups are becoming increasingly popular –
and possible – for two reasons. The technology to create
mashups, such as Yahoo! Pipes, makes the exercise
more accessible to those without an IT background.
Second, governments are opening up their information,
making it available as linked data, a step that encourages
data reuse and repurposing. Library mashups can
surface information to and about your community, raising
the library’s status, proving the value of innovation and
building excitement about new technologies and the
information profession.
17.00 – 18.00
Drinks Reception
All conference delegates and speakers are invited to a
Drinks Reception from 17.00 – 18.00 on Thursday
14 October in the Sponsor Showcase, hosted by
Information Today Ltd.
What delegates said…
“I thoroughly enjoyed the Conference this
year and found the use of Twitter enhanced
my understanding and experience. I look
forward to the next one!”
“I enjoyed meeting delegates from around
the world and networking. Thank you for
making it such a great experience!”
www.internet-librarian.com
 Friday 15 October
10 CONFERENCE
09.00 – 10.00
Keynote
Getting Real about Social Media
Hazel Hall, Edinburgh Napier University (UK)
As a firm advocate of social media, Hazel
Hall, Director of the Centre for Social
Informatics at Edinburgh Napier University;
Executive Secretary for the Library and
Information Science Coalition; and the
2009 IWR Information Professional of the
Year, reveals the relevance of social tools
for information professionals. In this exhilarating and
practical keynote speech, she will unveil the hidden
potential of social media, including personal professional
development opportunities, knowledge management
applications, and alternative research sources. She will
also share her views on guerilla tactics for exploiting
social networks.
10.00 – 10.30
Coffee break and Sponsor Showcase opens
TRACK A
Going Social
10.30 – 11.15
A201
Transparency in
Hyperlinked Libraries
Michael Stephens, Dominican University & Tame the Web (USA)
The emerging social technologies have profound
implications for libraries, not least with becoming more
transparent, both to their users and to their funders. We can
now have libraries that operate around the clock in a virtual
space. Are physical spaces obsolete? Are libraries defined
by their collections or as meeting places that facilitate
learning and research? If we keep saying “Let’s not adopt
technology X because it will soon be out of date,” we’re
missing the opportunity for ongoing learning and innovation
in a more experimentally-based organisation. If we wait for
the next big thing continually, stagnation follows.
11.30 – 12.15
A202
What Phil Has Found
Phil Bradley, Internet Consultant (UK)
Well known internet trainer and inveterate blogger, Phil
Bradley keeps his network current with important,
interesting and informational websites. He relies on social
networking to both identify new resources and disseminate
the information to his many followers. It’s a model that
information professionals can adapt to their own situations,
creating their personal learning networks. This practical
session will address the issue of keeping up with new
technologies. Bradley will also share the latest items to
have caught his eye.
12.15 – 13.30
Lunch break and visit the Sponsor Showcase
www.internet-librarian.com
13.30 – 14.15
A203
Social Research
Karen Blakeman, RBA Information Services (UK)
As a global phenomenon, millions of people use social
media to generate content, share ideas, and keep in touch
with family, friends, work colleagues, companies,
associations, and causes. They can also be a source and
tool for real-time and retrospective research projects. Karen
Blakeman will address the where, when, and how aspects of
social networking research, including authenticity, trust, and
information overload, along with some real world caveats.
14.30 – 15.15
A204
Social and Mobile
Karen Wallace, Sheffield Libraries, Archives & Information (UK),
Nancy Dowd, New Jersey State Library (USA)
If all the world’s a Twitter, how can libraries capitalise on this –
and other – social networking phenomena? Sheffield tweets its
book of the day, its events and its activities. It also customised
its web pages, uses Delicious for reference bookmarks and
encourages other council departments to link to its 24/7 page.
In addition to adopting new social technologies, Sheffield has
grappled with issues of restricted access and outsourcing and
will explain the implications. In New Jersey, the library decided
that the best way to each its diverse potential user base was
to go mobile. Its mLibraries mobile marketing efforts are a
model for other libraries worldwide.
15.30 – 16.15 Closing Panel for Tracks A, B & C
Library Futures: Views and Visions for
the Future of Libraries and Information
Professionals
Thomas Brevik, Royal Norwegian Naval Academy (Norway),
Åke Nygren, Stockholm County Library & Stockholm City
Library (Sweden), Michael Stephens, Dominican University &
Tame the Web (USA)
Release your inner geek by hearing what these über
geeks have to say about the latest developments in
internet and library technology, both in the near and far
future. What are the implications of technological
innovations for libraries? Come prepared to question the
panelists’ philosophies of libraries and to adjust your
own thinking about the future of your information
seeking, managing and adoption strategies.
TRACK B
Trending Information
10.30 – 11.15
B201
Turning E in the 21st Century
Fred Guy, EDINA (UK), Claire Tylee, Katrin Flemming,
Elly Thornton, University of Bath (UK)
The growing prevalence of ejournals and ebooks has
significant implications for library collections. Fred Guy looks
at preservation schemes for ejournals, specifically the
E-Journals Preservation Registry Service (PEPRS). He
describes the data matching involved and problems
encountered. Librarians from the University of Bath provide
an honest account of their experiences with e-books,
including adding records to the catalogue, providing
additional access points for discovery, gathering statistics,
and managing payment, renewals, access and licenses.
Lessons learned in these academic environments provide
learning opportunities for other types of libraries as well.

11.30 – 12.15
B202
Taking It With You
Esben Fjord, Gladsaxe Public Libraries (Denmark),
Alison McNab, De Montfort University (UK)
Mobile devices will soon dominate the computing landscape.
Now that smart phones are used more for information seeking
than as oral conversation devices, libraries must decide how
best to provide services on mobile platforms. The Gladsaxe
Public Libraries started a smart phone project, in partnership
with Axiell, to develop a library app for the iPhone and
Android. Academic libraries must also engage with econtent
delivery of information to handhelds preferred by their student
user community. Challenges revolve around identifying
suitable mobile content, promoting handheld access and
providing support.
12.15 – 13.30
Lunch break and visit the Sponsor Showcase
13.30 – 14.15
B203
Hot Topics in Innovation
Michael Stephens, Dominican University & Tame the Web (USA)
During Internet Librarian International, delegates will
contribute their ideas about technologies, policies, vendors
and issues that affect their ability to get real and stay
relevant. The hottest of the hot of these will be addressed
in this session, which is designed to be highly interactive,
driven by contributions from the audience.
14.30 – 15.15
B204
Induction, Instruction Issues
Sara Batts, Reed Smith LLP (UK), Sally Birch, Alice Burnett,
Ellen Sayed, Weill Cornell Medical College (Qatar)
For many information professionals, the need to explain
their information services and encourage usage is critical
to the success of their departments and to the effective
use of resources by their clients. At a major international
law firm, the induction process was re-examined and
updated, with emphasis on encouraging solicitors-to-be in
their choice of resources, raising awareness and promoting
key messages. At a prominent medical college, the
librarians produced videocasts to reach students at their
point of need. From both settings, the planning and
implementation processes will inspire others to establish
similar outreach projects.
15.30 – 16.15 Closing Panel
See Page 10.
TRACK C
The Techno Beat
10.30 – 11.15
C201
Taking the Library to
the Learner
Hannah Whaley, University of Dundee (UK), Dave Pattern,
University of Huddersfield (UK), Rurik Thomas Greenall,
NTNU Library (Norway)
Students today, who are mainly digital natives, bring
expectations from their personal interactions with
technology to their library experience. They assume easy
searching, instant access and diverse content. They expect
11
information on the web, on their mobile, in their virtual
learning environment. One click access remains
technologically challenging. The University of Dundee and
the University of Huddersfield are early adopters of the
Summon system while the Norwegian University of
Science and Technology has focused on its own project,
UBiT.
11.30 – 12.15
C202
Connecting Scholars
with Information
Terence Huwe, University of California, Berkeley (USA),
Kaiser Nikam, University of Mysore (India)
In today’s increasingly virtual university, it can be a
challenge to discover and provide assistance to narrowly
focused scholars. The task is made more challenging
because research has become more inter-disciplinary,
scattering communities of practice across departmental
boundaries. Huwe describes three strategies he’s found to
be effective, while Nikam documents the movement in
scientific research and communication towards the
semantic web.
12.15 – 13.30
Lunch break and visit the Sponsor Showcase
13.30 – 14.15
C203
Words, Words, Words
Amanda Hill, Hilbraith Ltd (Canada),
Ian Hames, ebrary (UK)
Words have multiple meaning. No surprise there, but it
complicates the working life of information professionals.
A. Rose by any other name might be Alex to her friends,
Dr. Alexandra N. Rose to her students and A.N. Rose, PhD,
to her publishers. The Names Project, a collaboration
between the British Library and Mimas aims to develop
innovative and scalable solutions to problems of
identification, attribution and affiliation. Project Manager
Amanda Hill presents experiences and lessons learned.
Another thorny problem concerns information in PDF files
which is difficult to format, search, use and manage online.
Ian Hames will explore new technology available;
demonstrating how you can turn every word into a portal
to other online resources, including highlighting and
annotating, multiple search options and the creation of
personal bookshelves.
14.30 – 15.15
C204
Institutional Repositories
Stay Relevant
Elsa Esterhuizen, Tshwane University of Technology
(South Africa), Pekka Olsbo, Jyväskylä University Library
(Finland), Shatha Aloun, Kuwait Institute for Scientific
Research (Kuwait)
Three views of the role of institutional repositories will spur
your imagination in dealing with your own institutional
repository. Concerns around ‘marrying’ the novice
researcher to scholarly research, increasing interoperability,
streamlining the publication process, and preserving
intellectual assets so that they are widely available and
accessible to stakeholders will be addressed.
15.30 – 16.15 Closing Panel
See Page 10.
www.internet-librarian.com
 SUPPORTERS AND PARTNERS
In addition to our commercial Sponsors, shown on the front cover,
12 we’d like to thank our supporters and partners

Association Sponsor
CILIP www.cilip.org.uk
CILIP is the leading professional body for librarians, information
specialists and knowledge managers. We provide practical support
for members throughout their careers and speak out on behalf of
the profession. A key part of our work is to support members’
personal and professional development, through internationally
recognised qualifications, training and networking.

Learning Partner
SLA www.sla.org / www.sla-europe.org
SLA is a global organisation for innovative information professionals
and their strategic partners. SLA serves over 11,000 members in 75
countries, including corporate, academic, and government
information managers. SLA promotes and strengthens its members
through learning, advocacy and networking initiatives.
SLA Europe represents SLA’s members in Europe and provides
information professionals in Europe with unique networking and
learning opportunities through regular meetings and social events.

Industry Partner
SFIS www.sfis.nu
SFIS – Swedish Association for Information Specialists – is a
nonprofit organisation for information management professionals.
The Association has some 900 members from private and public
sectors, universities, government and large and small companies. It
aims to improve members’ professional skills, helping them stay at
the cutting edge of global changes.

Supported by
UKeiG www.ukeig.org.uk
UKeiG is a well-established and active group for information
professionals, users and developers of electronic information
resources, offering a wide range of practical workshops, seminars
and forums. Updates and information on UKeiG activities are
available via many platforms including their website, blog, email
discussion list, RSS feeds and Twitter.

Questions?
Contact the organisers: Information Today Ltd
Woodside, Hinksey Hill, Oxford OX1 5BE, UK
T +44 (0)1865 327813 E info@internet-librarian.com

www.internet-librarian.com
 13

Media Partners
Computers in Libraries www.infotoday.com/cilmag
Computers in Libraries is a monthly magazine that serves as a showcase
and forum for library tech professionals to share their technological projects
and success stories with one another. The magazine’s reader-friendly
features and columns focus on practical applications of technology in
public, school, academic, corporate, and special libraries. CIL is the
librarian’s only independent, peer-to-peer resource on library systems and
automation technology. It’s all tech, all the time.

Emerald www.emeraldinsight.com/el.htm
The Electronic Library Editor, Dr David Raitt, is an Internet Librarian
International Programme Chair and invites delegates and presenters to
submit manuscripts for possible publication in this leading international
journal – www.emeraldinsight.com/el.htm. Submit online at
http://mc.manuscriptcentral.com/tel

FreePint www.freepint.com
FreePint publishes resources and websites to help knowledge workers
interact more effectively with information. Sign up for free newsletters,
browse reports for purchase and connect with other info pros worldwide.

fumsi www.fumsi.com
FUMSI helps everyone within an organisation Find, Use, Manage and
Share Information. Practical articles written by experts in the field, a Q&A
forum, topic-focused reports and the monthly FUMSI Magazine support
continuous learning to raise the value of information work of all kinds.

Information Today www.infotoday.com/IT

Information Today (IT), a monthly news publication, keeps information
professionals “in the know” about news and industry trends that shape our
world. IT offers hard-hitting features that provide insight and analysis into
the world of information technology, while delivering updates about the
latest innovative services and products. IT tackles the news from all angles
to keep our readers informed on all fronts.

Online www.infotoday.com/online
ONLINE: Exploring Technology & Resources for Information Professionals
is written for both experienced and novice information professionals –
librarians in academic, corporate, and government work settings; serious
researchers; webmasters; site designers; content managers; and those
involved in knowledge/information management. It publishes practical
articles, product reviews, case studies, and informed opinions about
selecting, using, manipulating, and managing digital information products.

Research Information www.researchinformation.info

Research Information is Europe’s premier magazine, website, and
electronic newsletter, for those working in publishing, information
management, or libraries. Distributed worldwide in print and digital formats,
it tracks developments in information management, electronic publishing,
libraries, database searching and ebooks, across science, technology,
industry and the social sciences.

www.internet-librarian.com
Master the tools of your profession—
and turn your tasks into triumphs!
EVERYONE PLAYS AT BLOGGING AND RSS,
THE LIBRARY SECOND EDITION
Creating Great Gaming Experiences A Librarian's Guide
for All Ages By Michael P. Sauers
By Scott Nicholson 304 pages
248 pages ISBN 978-1-57387-399-4
ISBN 978-1-57387-398-7 £24
£27

THE ACCIDENTAL LIBRARY PARTNERSHIPS

LIBRARY MARKETER Making Connections Between School
By Kathy Dempsey and Public Libraries
312 pages By Tasha Squires
ISBN 978-1-57387-368-0 Foreword by Gail Bush
£20 224 pages
ISBN 978-1-57387-362-8
£27

SHANACHIETOUR THE ACCIDENTAL

A Library Road Trip Across America HEALTH SCIENCES
By Erik Boekesteijn and Jaap van de Geer LIBRARIAN
with photographs by Geert van den Boogaard By Lisa A. Ennis and Nicole Mitchell
ISBN 978-1-57387-360-4 232 pages
160 pages, plus DVD ISBN 978-1-57387-395-6
£27 £20

VIRTUAL WORLDS, YOU DON'T LOOK LIKE

REAL LIBRARIES A LIBRARIAN
Librarians and Educators in Second Life Shattering Stereotypes and Creating
and Other Multi-User Virtual Environments Positive New Images in the Internet Age
Edited by Lori Bell and Rhonda B. Trueman By Ruth Kneale
272 pages 216 pages
ISBN 978-1-57387-361-1 ISBN 978-1-57387-366-6
£27 £20

POP GOES THE LIBRARY BUSINESS CASES FOR

Using Pop Culture to Connect INFO PROS
With Your Whole Community Here’s Why, Here’s How
By Sophie Brookover By Ulla de Stricker
and Elizabeth Burns 120 pages
320 pages ISBN 978-1-57387-335-2
ISBN 978-1-57387-336-9 £27
£27

www.infotoday.com
Visit your local bookstore or order direct from the publisher.
For more information, call +44 (0) 1865 327813. Email info.uk@infotoday.com.

Woodside, Hinksey Hill, Oxford, OX1 5BE UK

REGISTRATION
Information 15

Hotel and Travel Arrangements Cancellations and Substitutions CILIP Discount

The event will be held at Novotel London West, No refunds will be allowed for non-attendance or
Hammersmith, London W6 9DR, UK cancellation after 24 September 2010. An Administrative Information Today is
The hotel has direct access to the M4 motorway and the fee of £50 (+VAT) will be charged for any cancellation pleased to continue to
Heathrow Express rail service runs to Paddington mainline received after a firm booking has been made. offer a special 20%
station every 15 minutes. Hammersmith Underground Substitutions for the same amount of fees may be made discount off the full
station is 3 minutes walk away and the station is a major until 24 September 2010. Please indicate the name and two-day conference
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and from the centre of London. made at the conference. how to obtain this
discount will be sent
Hotel Accommodation Rates Fee Includes through email
announcements from
£148.15 per standard single occupancy room, per night • Participation in any conference track for each day
CILIP.
booked (delegates may switch between tracks as they
The above rates are inclusive of VAT @ 17.5% and
choose)
English Buffet breakfast
• Conference portfolio bag
(VAT rates are subject to UK Government change)
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NOTE:
• Reception on Thursday 14 October
Reservation Dept The organisers and
management of Internet
Novotel London West, One Shortlands, Hammersmith,
London W6 8DR 40% Discounts Librarian International 2010
reserve the right to make
T: +44 (0)20 8237 7477 Organisations sending more than one registrant can necessary changes in this
F: +44 (0)20 8748 8061 benefit greatly by the following discounted rates for full programme. Every effort
E: H0737@accor.com conference registrations only. will be made to keep
presentations and speakers
Quote Reservation Code: Information Today Up to 24 September
as represented. However,
First person (£440 + VAT) £517.00; second person and unforeseen circumstances
all additional registrants (£264 + VAT) £310.20.
Other Hotel Reservations may result in substitution
of a presentation topic
After 24 September
Expotel has been appointed the official hotel and travel and/or speaker. Information
agency for Internet Librarian International 2010. Expotel First person (£490 + VAT) £575.75; second person and Today, Inc. assumes no
provides a hotel reservation and travel service that gives all additional registrants (£294 + VAT) £345.45. liability for the acts of their
you access to their specially discounted rates at hotels suppliers nor for the safety
(VAT rates are subject to UK Government change)
convenient to the venue. To make your reservation, or to of any Internet Librarian
International 2010
request a hotel listing, please contact Expotel quoting
the event code: INTLIB10
Registration Desk Hours participant while in transit
to or from this event. The
Registration desks open from 08.00 daily. Full
T: + 44 (0)845 054 8470 total liability during the
information on registration opening times and locations precise hours of the
F: + 44 (0)141 233 2344
will be sent with confirmation of registration. meeting will be limited to a
E: events@expotel.com
refund of the delegate fee.
Or register online at www.expotel.com/intlib10

ATE
Hammersmith HILL G
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& City line NOTTIN
Shepherd’s Shepherd’s Bush
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Bush AVE
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WA GOLDHAWK RD
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RD Westfield
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Goldhawk Road
SHORTLANDS
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Shopping Centre
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Piccadilly line A219

NC
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Kensington
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Green
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RE Kensington (Olympia)
EN E HS
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Ravenscourt BRO Exhibition Centre
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BUTE GD TH
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A4 ARTH RD
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RD A4 TALGAR MW
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 Internet Librarian International
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Wednesday 13 October
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