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 !"#$ To obtain a challenging position with a growth oriented organization which will
utilize my work experience, education and extensive customer service skills.

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1. Ensured maximum productivity, profitability, and compliance with company
procedures.
2. Motivated teamwork atmosphere with constant follow-up and coaching.
3. Set standards for exceptional customer service and held each member of my team
accountable for driving results.
4. Fostered and sustained company core values while achieving: Superior customer
service, financial results, operational and visual excellence and compliance to all
company policies and procedures.
5. Focused on guest services and positive feedback while trying to create a fun
shopping and working environment.

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1. Managed Profit and Loss Statements, Workmens Compensation and General
Liability claims.
2. Effectively managed the flow of the product and the product presentation.
3. Supervised and monitored sales, operations and personnel functions of the store.

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1. Co-Managed a 55 million dollar a year in annual sales business.
2. Developed and Directed two hundred associates.
3. Responsible for hiring new associates with the absence of an HRM.
4. Trained new associates on Home Depot policies and procedures.
5. Established a strong customer service based staff.

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1. Trained store management and associates on shrink prevention and safety
procedures.
2. Responsible for dual store locations.
3. Performed operational audits to ensure store compliance to company standards
and OSHA.
4. Conducted investigations both internally and externally.
5. Worked closely with Human Resources on Internal terminations.
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1. Conducted internal and external investigations.
2. Trained store management and associates in shrink prevention and safety
procedures.
3. Responsible for handling all General Liabilty and Workmens Compensation
Claims.

'57+8($ B.S Administration of Justice

1987-1991 Arizona State University, Tempe AZ.

+4('0'.'8$ Awarded the rank of Eagle Scout, Boy Scouts of America.