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Understanding Customer Satisfaction vs Retention

Understanding Customer Satisfaction vs Retention

Ratings: (0)|Views: 1,582|Likes:
Published by Ahmad Heshmat
it explains the difference between retention and satisfaction, and typed of loyal customers, and also discuss reasons behind churn, specially for telecom industry. (if you want to download, just e-mail me)
it explains the difference between retention and satisfaction, and typed of loyal customers, and also discuss reasons behind churn, specially for telecom industry. (if you want to download, just e-mail me)

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Categories:Types, Research
Published by: Ahmad Heshmat on Jul 08, 2010
Copyright:Traditional Copyright: All rights reserved

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03/27/2013

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