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Customer Care Strategy of HMT

Customer Care Strategy of HMT

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Published by kumaratdbg

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Published by: kumaratdbg on Jul 10, 2010
Copyright:Attribution Non-commercial


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care strategy
of HMT


Perseverance, inspiration and motivation have always played a key role in the success of any venture. Working on this project was a challenge and made us a bit filtery in the beginning.

At this level of understanding, it is often difficult to understand a wide spectrum of knowledge without proper guidance and advice .hence, we take this opportunity to express our heart felt gratitude to MR.

XXXXXXXXX, for his round o’clock enthusiastic support and commentaries which made this project successful, we are thankful to him for making impossible look easy for us.

We also extend our sincere gratitude to MR.XXXXXXXXXXX, for his inspiration, encouragement and for the impetus obtained throughout the course of our project.

Finally, we would to like to thanksXXXXXXXXXXX and all of
XXXXXXXXXXXXX department, for their motivation and encouragement
throughout our endeavor.
Table of contents
1. Introduction
2. Introduction of the company
3.SWOT analysis

4. Customer Care Strategy - An Overview
5. Drivers of change
6. Performance management arrangements
7. Customer care strategy improvement plan 2007-2010

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