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Business Communication collection from SCDL Books and my own

Business Communication collection from SCDL Books and my own

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Published by Paritosh Kumar

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Published by: Paritosh Kumar on Jul 14, 2010
Copyright:Attribution Non-commercial


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For any clarifications , feel free to contact the undersigned.
3. Please feel free to ask questions if any.
3.Business communication has limited oppurtunities for feedbacks and hencedifficult to correct misunderstanding.4.When more than one message is sent on the same subject there is good possibilityof contradictions.5.The choice of your words depends cultural upbringing .6.The choice of words indicates one’s style, mood, culture, audience and purpose.7.A Chinese sage said “ Speech is difficult, Silence is impossible”.8.Listening is the mother of all speaking.9.The people of the world are island shouting at each other across a sea of misunderstanding.10.Listening is not only a skill of communication, but it is also skill of buildingrelationship.11.Impatience is born out of over confidence.12.Gullible : Accepts everything that everyone says.13.Strong convictions will always lead to monologue during a conversation or discussion.14. Learning is a process that cannot be accomplished in privacy , but must becarried out in the presence of people.15.To become an effective listener you must be committed to your personnel skilldevelopment.16.Listening is a journey of constant improvement.17.Ritualized behavior is ingrained , habitual behavior.18.Prescience means knowledge about the future.19.A common fallacy about manager is that he must be loud, flameout, drinker.20.Mission must be tough but achievable and must be possible to tell when it has been achieved.21.Vision is the ability to see future in a imaginative way . It is an initiation to dosomething. Often the desire to meet a need can fuel a vision.22.No one can achieve his dreams with average energy and ideas.23.Goals need to be planned, evaluated, identified.24.The area which helps you to develop a mindset are crystallize thinking, developsincere desire and confidence.25.Every moment you waste in pre-occupation is a moment you steel from productivity.26.A person tries to focus his time and energy on things that give him the maximumreturns.27.Take care of minutes and hours will take care of themselves28.An effective tool of motivation is communication .29.Communication is the task of imparting information.30.A two type communication establishes and builds lasting relationships betweentwo people.
31.The social context refers to the nature of relationship between the communicationas well as who is present.32.Egotism is an example of psychological noise.33.Example of environmental stress is humidity.34.The function of Manager: Planning, organizing, staffing.35.Physical noise: The external sounds that distract the communicator.36.What are the movements which play an important role in conveying meaningwithout words.: Gesture37.Motivation and communication are two sides of the same coin.38.Man is recognized by his behavior.39.Resting your forearm on the table gives the impression of being: Distressed, Uninterested, Indifferent.40.Only 8 % of worries are considered as cause of concern.41.Stress at times works as motivator, As positive.42.Most of what we experience emotionally is a result of the way we think.43.Work Hard to get rid of overload.44.The most valuable asset of a company is people.45.Wisdom lies in accepting your mistakes, apologize but do not demand fromothers.46.A person is inconsistent, His words and action do not match, and he losescredibility.47.Relationships have to be mutually beneficial and healthy to both of the parties.48.No visual aid should be kept on for too long.49.Date is normally written on the right corner.50.The outward number is essential to make entry in the register.51.The closing paragraph is written as a formality in the body of the letter.52.Memos are written in direct order then letters, in memos effect of word is not soimportant as letters.53.B2C : Business to consumer, It is an internet domain, It is useful for products andservices when shopper’s aim is convenience and buyer’s aim need informationabout product features and price.54. Too often people think that listening and hearing is the same things, but there isa big difference.55.Stark reality is that as human beings we are poor listeners.56.No one can be forced to listen.57.I only wish I could found an institution that teaches people how to listen. After all, a good manager needs to listen at least as much as he needs to talk…. Realcommunication goes in both directions…. Lee Iacocca.58.There is something else that is involved in communication that human beings findit hard to master- i.e. listening.59.“The biggest block to personnel communication is man’s inability to listenintelligently, understandingly and skillfully to another person. This deficiency inthe modern world is widespread and appalling”… M.M. Monipally.60.The skills are acquired; the field for development is open to all.61.“Even if we disagree, he is doing what he thinks is right.”62.“Their instruction area is valid as mine, even though we disagree”.
63.Listen to others as you would want them to listen to you.
64.You would become a distracted listener when you are under pressure tomeet deadlines or wrapped up in your own thoughts.
Careful listening will help us to become aware of the speaker’sframework, which will enable us to understand the message better.
Unnecessary msg. can backfire, even if the material is excellent . You canalso loose your credibility by writing message that will have no impact.
Time is a rare commodity and people don’t like to squander it.68.Drafting preliminary version of message.69.“Writing is an art, rewriting is a craft.”
Deciding what to say is the most basic problem that any businesscommunication has to solve. If the content is week, no amount of style canovercome the fact.
Drafting: Preliminary version of message.72.Data based factors include concrete facts about an audience’s age,income and marital status.73.Value based factors involve your perception of the audience attitude andbelief.
Audience analysis is essential because each person perceives amessage differently depending upon his/her unique mental filters.75. If you expect the reaction to be negative (either to you personally or toyour topic) then you will have to use external evidence and expert opinionto bolster position.
The first step in building credibility is to promise only what you can do, andthen fulfill your promise.
Craft: A science that has a definite procedure.
Care should be taken not to revise the documents for its entire element,but rather revise the message at least three times: Once for content andorganization, once for style and reliability and once for format.
Opening section of the message should be relevant, interesting and tunedto probable reaction of the audience.
Correctness of word usage comes from hearing a language while theeffectiveness of words has to be cultivated.81. Sometimes even the correct use of words has to be confirmed.82. In business communication you should generally use words that have lowconnotative meaning.
In business communication, use concrete, specific terms whenever possible, use abstract words only when necessary.84. In business communication the use of language has to be strong, familiar and precise.85.Communication is best through familiar words86. It is not enough to be bias free, but it must also appear in our speech andwriting.87. The more evidence you provide the more conclusive your case would be.88. Human mind has a tremendous capacity to store information.

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