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Script, Method, Template
What is Usability Testing?
Usability testing is a method where representative users try typical tasks on a product such as a website orprototype. Generally, a moderator will be sitting with the user. A second person may be observing thesession and taking notes.The purpose of testing is to identify any usability issues that occur, collect qualitative data on the usersexperience on the website and find out how satisfied users are with the product.A usability testing script is used to help:
emind the moderator which topic or elements need to be covered,
nsure that specific topics/tasks are covered during the session within the timings of the interview
acilitate the discussion with the respondent
Who Runs Usability Testing?
The project manager should be aware of the different factors on the checklist at the start from the projectand confirm and enter the details as early as possible.Ideally, an experienced moderator will run the session with a second person observing and taking notes.Prior to testing, it is useful to run through the script to see if the timings fit and the script flows well. It alsoallows you to see if the tasks work and the website/equipment is behaving as it should. You can ask acolleague to play the role of the participant while you moderate.Again, the key internal stakeholders in the project should review the usability testing script to make sure allthe key elements are covered.
Why do Usability Testing?
Usability testing gives you a chance to see real users use your product/site in a way that simulates the realuser experience. Things will happen during the usability testing that you can never predict. No matter howwell designed a product/website is, it will invariably confuse users.
Usability testing clearly indicates which areas work well and what improvements are necessary to improvethe user experience. Usability is measured in terms of efficiency, effectiveness and satisfaction.
Test with a reasonable number of participantsat least five and no more than 24 dependent on the keyuser group(s) you are testing with.Things to remember when moderating a test:-
Dont explain the interface the participant is working with to avoid getting a biased feedback-
Keep the participant focused on the task at hand-
Leave the participant to make mistakes without helping them out but investigateanyissues/mistakes later on-
Answer questions with questions to get more feedback-
Probe expectations and use the question why? to probe further-
Take notes either on paper or electronically dependent on if an observer is available to do this ornotThe usability testing checklist and script template can be found in this document. Note: It is not aquestionnaire or a fully comprehensive list of questions. Questions should not to be read out as they is