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Kepuasan Pasien Jamkesmas Terhadap Pelayanan Di Instalasi

Kepuasan Pasien Jamkesmas Terhadap Pelayanan Di Instalasi

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categoriesTypes, Research
Published by: dr.Fadli Robby Amsriza on Jul 19, 2010
Copyright:Attribution Non-commercial

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11/03/2012

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Fadli Robby Amsriza
200901020019
 
M
asalahutamasebagaisebuahlembagajasapelayanankesehatanadalahbanyaknyapesaing. Olehkarenaitu, RumahSakitdituntutuntukselalumenjagakepercayaankonsumendenganmeningkatkankualitaspelayananagarkepuasandan loyalitaskonsumennyameningkat.
 
J
umlah pendudukmiskindikabupatenbantulpadatahun2008 adalah 57.539 KK (23,13%).Sedangkanpenerimakartujamkesmasdikabupatenbantulpadatahun2008 adalah222.987kartu.
Dari data sebuah rumah sakit di kabupaten bantultahun2008, jumlahpasienrawatjalandengan jamkesmasadalah18.954 jiwa(17%)dari112.069pasienrawatjalan. Sedangkanuntukjumlahpasienrawatinapyaitu4.623 jiwa(30%)dari15.148 pasienyang menjalanirawatinap

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