Contents
I
ntroduction ................................................................................................................................ 3
I
mportance .............................................................................................................................. 4
Presence Scenario ................................................................................................................... 5
Classification & Types ............................................................................................................ 6
Advantages ............................................................................................................................. 7
Four P¶s ..................................................................................................................................... 8
Product ................................................................................................................................... 8
Price ....................................................................................................................................... 9
Promotion ............................................................................................................................. 11
I
ntegrated Marketing Communication ............................................................................... 11
PEST Analysis: The
I
ndian Airline
I
ndustry ............................................................................. 13
Political Factors .................................................................................................................... 13
Economic Factors.................................................................................................................. 14
Social Factors ....................................................................................................................... 15
Technological Factors ........................................................................................................... 15
F
IV
E PRODUCT LE
V
ELS....................................................................................................... 17
The Core Service: ................................................................................................................. 17
The Supplementary Services: ................................................................................................ 17
The Augmented Service: ....................................................................................................... 18
Future Service: ...................................................................................................................... 18
Extended Marketing Mix .......................................................................................................... 19
People ................................................................................................................................... 19
Physical Evidence ................................................................................................................. 20
Process .................................................................................................................................. 21
Segmentation ............................................................................................................................ 22
Marketing strategies - Air-
I
ndia ............................................................................................... 23
FUTURE PROSPECTS OF
IN
D
I
A
N
A
I
RL
IN
E SECTOR ........................................................ 25