Extra Part II: Section 1 dated 26.12.1986.and at PP 1-12 called, “theCPA 1986 (Act No.66 of 1986) and the preamble states that, “An Act providefor better protection of the interest of the consumers and for that purpose tomake provisions for the establishment of consumer councils and otherauthorities for the settlement of consumer’s dispute and for mattersconnected therewith.”Under the Act, consumer disputes redressal agencies have been set upthrough out the country with the District Forum at the District level, StateCommission at the State level and National Commission at national level toprovide simple, inexpensive and speedy justice to the consumer withcomplaints against defective goods, deficient services and unfair andrestrictive trade practices. The Law relating to consumer protection in India is at recent origin andis developing slowly, day by day, with the pronouncement of orders passedby the commissions constituted under the Act all over India and the NationalCommission. However the presence of some protective Laws for the benefitsof consumer in the ancient culture cannot be denied.
In the early years when welfare legislatures like the consumer protectionAct did not exist, the maxim Caveat emptor (let the buyer beware) governedthe market deals. We find the seeds of consumer protection during theMughal times and especially during the time of Khiljis. It is said that Sultan
(1296 A.D. to 1316 A.D.) had introduced strict price controlmeasures based on production costs. He had also established separateshopping centers in Delhi for (1) grain, (2) cloth, sugar, dried fruits, herbs,butter, and oil, (3) horses, slaves, and cattle, and (4) miscellaneouscommodities. The supply of grain was ensured by collecting tax in kind in theproduction areas and keeping it in the royal storehouses. Hoardings of grainwere forbidden. Elsewhere the growers were ordered to sell their grains forcash in their fields at fixed prices and were not allowed to take any grainhome for private sale. The market controller, the state intelligence officer,and the Sultan’s secret agents, each submitted independent reports on these