1fT' malofest

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~ &. Market Research

Survey of all MLAs Topline Report - 2010

A report prepared for:

The Office of the Auditor General of British Columbia

March 29{ 2010

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TABLE OF CONTENTS

SECTION 1: BACKGROUND AND METHODOLOGY 1

1.1 Background , .. , ,., ,., ,.,., .. , , , 1

1.2 Methodology 1

SECTION 2: KNOWLEDGE, UNDERSTANDING AND PERCEPTION OF THE

OFFICE 3

SECTION 3: OVERALL SATISFACTION WITH THE OFfICE 5

SECTION 4: SELECTED COMMENTS 8

APPENDIX A: SURVEY INSTRUMENT AND COVER LETTER APPENDIX B: RESPONDENT COMMENTS

APPENDIX C: SELECTED TABLES

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SECTION 1: BACKGROUND AND METHODOLOGY

1.1 Background

In an effort to understand and meet the needs of the clients of the Office of the Auditor General (the Office), Malatest & Associates Ltd. was contracted by the Office to conduct a survey of all BC MLAs regarding the performance of the Office over the past year. The survey was intended to assist the Auditor General, John Doyle, in his efforts to improve the work of the Office in coming years. This is the third year in a row of this study, and as such, year-over-year analyses are included as applicable.

British Columbia held its 39th general election in May 2009r during which the number of constituencies increased from 79 to 85. While the same political party formed the BC government, several new MLAs were elected as a result of defeated incumbents, retiring incumbents (thus the party placing new candidates in that district) and the addition of six new ridings.

1.2 Methodology

In consultation with the Office of the Auditor General (the Office), the same survey instrument designed in 2009 was administered in 2010. The purpose of this study was to assist the Office in determining Members of the Legislative Assembly of British Columbia (MLA) knowledge of, and satisfaction with, services provided by the Office of the Auditor General. Administration of the same questions enables direct analysis of responses between each year of survey administration. As all MLAs were asked to provide their input, a census approach was taken, whereby all 85 MLAs were invited to participate in the study. As the Speaker of the House had requested in advance to be removed from the sample due to his non-partisan status, the total sample size thus equalled 84.

On February 1, 2010, each of the 84 MLAs was sent an email from Malatest & Associates Ltd. that was copied to Michael Macdonell, Director of Communications with the Office of the Auditor General. This email contained a cover letter detailing the purpose of this study as well as an electronic copy (in pdf) of the survey instrument. MLAs were provided the opportunity to self-complete the survey online through a secure website link, to print off the attached survey instrument and returned the completed survey via fax or to call the consultant to complete the survey over the telephone. Due to the House being adjourned during the 2010 Winter Olympic and Paralympic Games, the calling period for this study was extended to ensure the maximum participation of MLAs.

On February 12, 2010, an email reminder, sent directly from Malatest & Associates Ltd.'s CaliWeb interview system, was forwarded to all MLAs who had not yet completed the survey, noting the study and providing options on how to complete the study. A second email reminder was distributed on March 4, 2010, and a third and final email reminder was sent on March 16, 2010. Telephone follow-up with all MLAs who had yet to

2

complete the survey commenced February 9, 2010, and continued through to March 19, 2010.

In total, 54 MLAs completed the questionnaire, representing a valid response rate of 64%. As demonstrated in Table 1 below, a higher percentage (81 %) of opposition party MLAs participated in this study compared to current government MLAs (52%). Reasons cited by MLAs for not participating included lack of time, that he/she does not participate in surveys of any kind and the MLA feeling his/her participation may not be in appropriate due to role or knowledge of the Office of the Auditor General's work. The final call status of this study sample is below.

Call Status

Table 1
Call Status
Opposition Party Current Government Total Count
Members Members
n n n n n %
3 8% 7 15% 10 12%
4 11% 16 33% 20 24%
36 100% 481 100% 84 100% Refusal/Declined to Participate

Left messages

Total

While the total number of responses obtained increased compared to the 2009 survey, the data provided within this report is valid to only within ±8%, at the 95% confidence level. Please note that the results in this report represent a snapshot in time as of March 2010. Changes in opinion could occur due to new work completed by the Office, a change in the official government and/or changes of actual MLAs. While every effort was provided to enable participation in this study, due to the busy schedules of the participants, we were unable to directly contact many MLAs. Detailed telephone messages were left with assistants, along with multiple email messages submitted to the available email for each MLA.

The results provided in this report are based on the completion of 54 surveys of Members of the British Columbia Legislative Assembly. Of these 54 members, 25 were from the current government and 29 were from opposition parties. Nearly two-thirds of respondents are currently (37%), or have in the past (24%), been a member of the Select Standing Committee on Public Accounts or a member of the Select Standing Committee on Finance and Government Services; 39% have not sat on either committee. Three-fifths (59%) of MLAs who completed the survey have been in their role for less than 5 years, with an additional 20% of respondents each noting that they have been a MLA for 5 to 8 years or 9 years or more.

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SECTION 2: KNOWLEDGE, UNDERSTANDING AND PERCEPTION OF THE OFFICE

Overall, the majority of MLAs indicated that they were knowledgeable about, and familiar with, the work completed by the Office of the Auditor General. The mean scores on these two statements did witness a slight decrease over that of 2009; this lessened agreement can readily be attributed to the large number of new MLAs elected to his/her position during 2009 (nearly 60% of current MLAs have been in the role for less than 5 years). While the mean score related to the statement Auditor General reports over the last year are too detailed increased by 10%, this is mainly a result of the larger percentage of respondents indicating a neutral response to this question.

Detailed in Table 2 below is the percentage of respondents who agreed to each statement provided, as well as the overall mean scores',

Table 2

Knowledge, Understanding and Perception of the Work done by the Auditor General's Office

Disagree/ Strongly Disagree

Neutral

Agree! Strongly Agree

Don't Know/No Response

2008 Mean Score

2009 Mean Score

2010 Mean Score

Yr/Yr DfoChg

Overall, the Office has been successful in communicating its findings to me

n=54 for a through b; n=51 for c; n=48 for d through j. Yr/yr % Chg = (09 - 10) / 09 Note: totals may not equal 100% due to rounding

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As highlighted in Chart 1 below/ the longer the tenure of a MLA/ the higher the agreement level indicated with the statement J regularly read or scan the majority of reports from the Auditor General. Likewise, the longer a MLA has been in his/her role, the less likely he/she would be to only review the Executive Summary or Auditor General's comments from reports prepared. This suggests that the longer a MLA has been in his/her role, the higher the likelihood that he/she reviews the reports prepared by the Auditor General's office.

Chart 1

Knowledge, Understanding and Perception of the

Work Done by the Auditor General, Key Statements - by Tenure

% who agreed or strongly agreed with statement

100 100~----------------T7~~~--------------~

o Less than 5 years II 5 to 8 years

(El9 years or more

4

66

60 +---i

40;----i

20 +---1

o +---'------'----'

I regularly read or scan the majority of reports from the Auditor General

I do not read whole reports, but review the Executive Summary and Auditor General's comments

n=48

Interest in attending a briefing session prior to the release of reports increased 18 percentage points (or a 34%increase year-over-year) compared to the 2009 results: 71% of MLAs expressed agreement with this statement in 2010 compared to 53% of MLAs in 2009. Members of the opposition noted a higher level of agreement in attending a briefing session with 96% indicating his/her agreement compared to 82% of current government members.

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SECTION 3: OVERALL SATISFACTION WITH THE OFFICE

Overall, more than three-quarters (77%) of MLAs indicated that they are satisfied with the products and services provided by the Office; more recent MLA appointees (83%) agreed or strongly agrees with this statement compared to longer term MLAs (73% of MLAs who have sat for 5 to 89 years and 64% of MLAs who have sat for 9 or more years agreed or strongly agreed to this same statement). Table 3 provides information as to the overall satisfaction levels provided and mean scores obtained.

Table 3

Overall Satisfaction with the Office of the Auditor General

Disagree /strongly Disagree

Neutral

Agree/ Strongly Agree

Don't Know/No Response

Not Applicable

2008 Mean Score

2009 Mean Score

2010 Mean Score

v-r« %Chg

The Auditbr.Generalhas ... beenrespol1sivetoissues I .: ·

haveraised. ... .

b. The Auditor General's reports are credible, independent and objective

;:c. The.AGdit&rGeneiill's·.· .

?orecbrrtll1endationsappear .

•• ~ ··actionableand .appropriate .

d. The work done by the Office has promoted efficient and accountable government

. ,. - .,. '" .

e. ·.·.-rheAuditOrGenerar. ..

····.··.·.······.·.··:providesvailletotne·public.

f. The Auditor General accomplished the work he said he would in 2008/09

Note: totals may not equal 100% due to rounding. n ~ 51

The level of agreement with the statement The Auditor General has been responsive to issues 1 have raisedwitnessed an 11% decrease in the mean satisfaction score in 2010 compared to 2009. This decrease can be attributed to a larger percentage of MLAs indicating a neutral response to this question, versus agreeing/strongly agreeing (14% of respondents indicated a neutral response in 2009 compared to a 33% neutral response in 2010).

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While the total percentage of MLAs who selected Not Applicable for this same statement was consistent with the percentage obtained in 2009 (24% of MLAs indicated Not Applicable in 2009 compared to 22% in 2010), shorter term MLAs were more likely to select Not Applicable (24% of MLAs Sitting less than 5 years; 27% of MLAs sitting 5 to 8 years and only 9% of MLAs Sitting for 9 years or more). This is an indication that more recent MLAs may not have had the need to bring any issues forward as yet to the Office of the Auditor General.

More recently appointed MLAs may not be thoroughly aware of the goals of the Office of the Auditor General, as more than 20% of MLAs who have satfor less than 5 years indicated a response of Don't Know to the statement The Auditor General accomplished the work he said he would in 2009/2010.

In reviewing the agreement of MLAs with the data points collected, differences existed based on whether the participant was from the current governmentl or a member of the opposition. Chart 2 indicates the results of each satisfaction question by MLA status.

Chart 2

Overall Satisfaction with the Office of the Auditor General- by Status

The Auditor General provides value to the public

The: Auditor General's reports are credible, independent and objective

The Audito General's recommendations appear actionable and appropriate

Overall, I am satisfied with the products and services provided by the Office ofthe Auditor General

The work done by the Office has promoted efficient and actionable government

The Auditor General accomplished the work he said he would in 2008/09

IiIIGovernment DOpposrtion

o

20

40

60

80

100

% who agreed or strongly agreed with statement

n ~ 51

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Overall, the majority (61 % to 100% of respondents) of current opposition MLAs agreed or strongly agreed with the six satisfaction statements presented in Chart 2. In comparison, only 26% to 83% of current government MLAs were of the same agreement. Of note, current government MLAs witnessed a 45% increase in the level of agreement with the statement The Auditor General's recommendations appear actionable and appropriate: 48% of current government MLAs agreed or strongly agreed with this statement in 2010 versus 33% in 2009, resulting in the year-over-year agreement level increase of 45%).

Also witnessing a large increase in agreement was the percentage of current government MLAs who indicated that they agreed (70%) or strongly agreed (13%) with the statement The Auditor General provides value to the public (67% of current government MLAs agreed/strongly agreed with this statement in 2009 versus 83% in 2010 for a net increase of 24% year-aver-year).

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SECTION 4: SELECTED COMMENTS

Provided below is a selection of comments provided when queried if the respondent had any other comments. Of the 54 responses, only 18 MLAs provided additional comment. A full transcript of comments is provided in Appendix B.

"In being asked about accountability I think the auditor general has brought issues to light, but the office has not made the government more accountable because the government often does not act on the reports. " - Opposition Member

"The verbal reports to PAC are more positive than the written reports. In the verbal reports to PAC it was noted that this Province leads the way in reporting quality and transparency. The written reports focus more on the improvements required A better balance would be more reflective of the actual situation. I also note that the AG used contract work to accomplish some of the offices objectives this yesr. This may be a useful tool to deal with the looming staff shortage (Le., contracting some services). This approach could further offer flexibility given the ever changing accounting rules happening now and scheduled to happen in the future. N - Government

"I believe the legislature Is well versed on the work of the AG but not sure the public has an understanding of either the role or the work being done. That's a piece that I believe could be taken on as a public education function for the office. Tough to do without new resources but important for the public to understand this is their office in our province. H - Opposition

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APPENDIX A: SURVEY INSTRUMENT AND COVER LETTER

lA AL~dit~~ G~~:'al

~ of British Columbia

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Survey of all MLAs February 2010

Office of the Auditor General of British Columbia

In an effort to understand and meet the needs of the clients of the Office of the Auditor General (the Office), RA Malatest & Associates Ltd. has been contracted by the Office to conduct a survey of all B.C. MLAs regarding the performance of the Office over the past year. This survey will assist the Auditor General, John Doyle, in his efforts to improve the work of his Office in coming years. This is 1he third year of this study, and we thank you for your continued participation in this research.

All of your individual responses will be held in the strictest confidence, and any information that may be used to identify you will be masked in the results. All data will be provided to the Auditor General in aggregate format only.

This survey is further to the letter sent to you from John Doyle, Auditor General of British Columbia, dated February 1, 2010.

Section A: Your Position

A'l, What is your current status as an MLA?

1. Government

2. Opposition

9. No Response

A2. Are you now, or have you ever been, a member of the Select Standing Committee on Public Accounts (the Public Accounts Committee), or a member of the Select Standing Committee on Finance and Government Services?

1. Yes, currently

2. Yes, in past

3. No

A3. How long have you been sitting as an MLA?

1. Less than 5 years

2. 5 to 8 years

3. 9 years or more 9. No Response

Confidential

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Section B: Your Knowledge, Understanding and Perception of the Work done by the Auditor General's Office

B1. On a scale from 1 to 5, with 1 being Strongly Disagree, 3 Neutral and 5 Strongly Agree, please indicate your agreement with the following statements.

·.··.a: ·lafrrknoWI¢dgelilpleaboutthe.role ..•...•. :? andfuhcti()h()fth~·OffjCeofthe iTA,uditoh General.;

~:~~~~!~ Disagr.. Neutral

Agre.

Strongly Agree

No

b. I am familiar with the work completed by the Office of the Auditor General. [go to end if 1, 2 or Don't Know]

c. . lao not readanyofthe Auditor ...

General~s,reports.lgo toC1if3, .

I4,50rDor(tKnowJ· .. . .

d. I regularly read or scan the majority of reports from the Auditor General.

f. I do not read whole reports, but review the Executive Summary and Auditor General's comments .

z.: g: ····The·levelof·detallirlAuditor·.·.· •• ·•···••·• •••. · •..•....... ...•.. GeneralrepOrt$o'ler!helasfYear. .·i$suffjdentformetdundersfahd· • <}. the iss lies exarnined andaudlt fjhqings) .

h. Auditor General reports over the last year are too detailed.

W,i··2IW()Uldbejnterestedj~·atte'ridjnga ••• .... . biiefjrlgptiOftofhe reiea.seot:· •....•...•...... ihtt~pb~s,C ... ;~ ...•.................................

j. Overall, the Office has been successful in communicating its findings to me.

2

3

4

5

8

9

-------_ .. -._--_ .. _-_.

Confidential

2

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Section C: Overall Satisfaction with the Office of the Auditor General

C1. Please indicate your level of agreement with the following statements using the same scale of 1 to 5, with 1 being Strongly Disagree, 3 Neutral and 5 Strongly Agree. Overall, during the past 12 months would you say that:

ca, Th~Al.lditor(3erl~ral·h~~b~erl· •• · : ~.: .. :".1·. .:

•• .• ·•· ••••. ·· •• :.:rEfsp()risi\fEitQis~l]~slhal,i¢Tai$eq.,.·:.

Strongly Disagre e

Disagre e

Neutral

Agree

Strongly Agrse

Nat Applicable

Don't know

No response

b. The Auditor General's reports are credible, independent and objective .

.• C~(: .·Th~Audif6r:.(jeh~r~I'$.·.·

····.·.··: .. ··:~~f~W~~S~h~o~:p~~~h~ie~ ..• • ••• : •. ··.·.·'.: .....

d. The work done by the Office has promoted efficient and accountable government.

.. :.e.~.: .. ·.~.:- ... z.~.: The AuditorGEmeral· prbYl¢~:S}vaILreY " ... ' -, tothepublic; . . :::~~~fE}~.C:f

f. The Auditor General accomplished the work he said he would in 2009/10.

Section D: Other Comments

D1. Do you have any further comments about he Office, or the work of the Office?

Thank you for your input We appreciate your time taken to participate in this study.

If you have any questions about the process or the results, please contact Ms. Tara Judge, Manager - Corporate Operations from RA Malatest & Associates Ltd at:

Phone: (250) 384-2770 Email:t.judge@malatest.com Fax: (250) 384-2774

Or Michael Macdonell, Executive Director, Office of the Auditor General of British Columbia, at:

Phone: (250) 356-5066 Email:!l1macdonel!@bcauditor:com

3

Confidential

OFFICE OF THE

Auditor General of British COIUl11bia.

8 Bastion Square

Vi-C:i.-·orla-, Brrrish CC;lurnDi<J Canada VB\! lX4

T6i~phone ?SO 387-6803 Fn;::si!na~~~ 2503S7-'}230 \Ve.b~~t~~: http~ :1/bca.uditO)",com

February 1, 2010

«MLA»

MLA for «Constituency» «address 1})

«address_2»

«city» «prov _}} «pc»

Dear «MLA»:

In an effort to understand and better meet the needs of Legislators, I am conducting a survey of all MLAs regarding my performance and the petiormance of my Office. This 5-minute survey will help me gauge satisfaction with our services and improve the work of my Office in the coming year. This is the third year of this study, and if you have participated in the past, we appreciate your ongoing support of this research.

To ensure the confidentiality of your response and the impartiality of the data collected, independent research firm R.A. Malatest & Associates Ltd. has been contracted to conduct the survey and analyze the results. Individual responses will not be shared with my staff or with me.

There are three methods to complete the 5 minute survey: written, online or by telephone. The written survey is attached and can be faxed back to (250) 384-2774. Alternatively, the questionnaire is online (until March 20, 2010) at www.agmla.malatest.netYouraccesscodeis:«TELKEY}).This is a secure weblink to the survey form for you to enter your input. Finally, if you would prefer to complete the survey via telephone, please feel free to book a convenient time with the Research Consultant (Tara Judge or Amanda Theriault) at R.A. Malatest & Associates Ltd., toll-free at 1-800-665-5848, or in Greater Victoria at (250) 384-2770.

Participation in this research interview will help to ensure that the products and services offered by my Office continue to serve the interests of MLAs in British Columbia. I encourage you to respond, and thank you in advance for your participation in this study. If you have any questions, please do not hesitate to call me at (250) 356-2627.

Yours truly,

John Doyle Auditor General

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APPENDIX B: RESPONDENT COMMENTS

Page 1

Do you have any further comments about the Office, or the work of the Office?

GOVERNMENT

I find at times the AG department appears naive about the political use some make of the office. The report on Olympic costing was an extremely poor report in my mind in that it applied costs to the infrastructure but no residual values. Full costs of the Richmond Oval, for example, applied a costs [sic] of the Olympics must be seen as ridiculous. The Oval will be used for many decades by Richmond residents yet there is no recognition of this. Similarly the Sea to Sky Highway costing applied against the Olympics when there had always been plans to reconstruct this "death highway" is simply wrong. All of this gets used polltlcally by opponents of the Olympic and the current government. cannot think of an accounting principle that does not recognize residual values.

[t is a tough balancing act. I have always felt that more attention should be devoted to the health sector given its importance in our expenditures, and given its delicate and complex nature, forbidding to the non-participant or average pollticlan,

Auditor General's Office no longer operates as an Auditor but seems to think it is a ministry of Government. For me it has lost its objectivity and credibility.

The verbal reports to PAC are more positive than the written reports. In the verbal reports to PAC it was noted that this Province leads the way in reporting quality and transparency. The written reports focus more on the improvements required. A better balance would be more reflective of the actual situation. I also note that the AG used contract work to accomplish some of the offices objectives this year. This may be a useful tool to deal with the looming staff shortage (I.e., contracting some services). This approach could further offer flexibility given the ever changing accounting rules happening now and scheduled to happen in the future.

Page 2

Do you have any further comments about the Office, or the work of the Office?

OPPOSITION

One of the most valuable offices in the legislature!

I highly respect the independence and determination so clearly demonstrated by this Auditor General. I would like to see the AG examine the Partnerships BC's P3 methodology, in addition to examining individual P3 projects. Further, the examination of P3 projects needs to include a close look at the assumptions made by PBC (for example, value of risk transfer, discount rate, assumption that the money is all paid up front in a public province, rather than the money being borrowed).

I believe the AG is under funded for the mandate of the office and therefore services and products may be suffering.

Keep up the good work.

Extremely valuable and important!!!

Fully Satisfied.

The recent report release right before the Olympics was poor. It made it difficult for it to be seen, or heard by legislators, and the public.

In being asked about accountability I think the auditor general has brought issues to light, but the office has not made the government more accountable because the government often does not act on the reports.

I believe the legislature is well versed on the work of the AG but not sure the public has an understanding of either the role or the work being done. That's a piece that I believe could be taken on as a public education function for the office. Tough to do without new resources but important for the public to understand this is their office in our province.

I am confident in the role of the Auditor General in BC. It is unfortunate that the governing party has not always seen fit to accept and act on the recommendations from the Auditor General. I strongly disagree with the government actions.

Keep up the good work!

Great work - Thank You! I would like to see follow-up on the lack of a proper Forest Inventory, Forest Health issues, Fire-preparedness (BC Communities- Follow up on Filmin Report).

Thank you for taking the time to ask for our feedback.

The AG is doing a commendable job; however, I believe his budget has been compromised.

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APPENDIX C: SELECTED TABLES

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